Rooms To Go

I bought my sectional and within the first year the seats began to sink in tech came out said they would repair never received call bkRefused to fix
Purchased February by ccVery expensive springs or wood in middle of section are broke or not holding Called rooms to go customer service spoke with a really rude Rep who told me "well do what you gotta do" very unprofessionalShould screen your employees better when asked to speak with a supervisor she left me on hold forever!

Defective product was deliveredI've been told something different by every person I speak too
Defective product was deliveredI was told it would be a new one and now they are saying they just want to fix itI don't want a fixed product I want a new product with no issues that I was promisedNo one is returning my calls and I'm being told something different by each personThey aren't even sore they can fix the product and it's currenty not safe for my son to sleep in so I have a huge bunk bed taking up space that isn't functional but they refuse to pickup and refund me

I purchased a living room set from Rooms to in November of The salesman insisted that I purchased the furniture protection as it would cover fading, cracking peeling, etcHe said that the furniture I wanted was blended leather and every now and then there is a peeling issue and the warranty would cover itHesitantly, I purchased the plan for all pieces of the setWhen the set was delivered I noticed the love seat was not the one that I'd orderedI told the delivery guys, and they told me to contact the storeI did just thatThe salesman who sold me the set wasn't there so I talked to another salesman who told me that I could pay about for the other loveseat plus an additional delivery feeThis made my husband and I very upsetWe talked to a manager but they said the sameWe decided to just deal with what we had since we were moving into our new homeans had a ton of other things to take care ofWe did decide to shop with another company for the rest of our home furni

I was approved for a warranty replacement mattress but only allowed to replace a portion of the product which would leave me with a mismatched set
On 8/4/15, I purchased a new Crescendo queen size mattress (#XXXXXXXX)and 9" HP foundation (#XXXXXXXX) for $plus tax at this store locationORDER #XXXXXXXMy sales representative was *** CTorresI provided a down payment on my purchases and the remaining balance was billed to my RTG credit cardThis was a matching setAt approximately the end of February 2016, I contacted RTG customer service to request a warranty review because my mattress was "sagging" and no longer provided the comfort intendedA service appointment was promptly set up and the tech arrived, assessed the mattress and determined it did meet criteria for a "reselection"He told me I would need to go to the store and simply make a new selection of equal or greater valueI asked if both items would be replaced and he stated he believed soBefore I went into

Palmgrove bedroom furniture set off gassing toxic, harmful chemicals making us sick with respiratory issues almost continuously since buying this set
We bought the PalmGrove off white bedroom furniture set made of painted wood and particle board from Rooms to go back in SeptemberMost of the items in the set (out of 5) were replaced in October because of obvious defectsOne of the complaints I had at the time was the strong chemical smell coming from the furnitureI specifically requested at the time of replacement that the new items should not have this smellWhen the replacement items were delivered they seemed not to smell as strong and I expected that in a few weeks the smell would be goneDuring the months since September I have been sick with respiratory problems almost constantly and I am not a person who had such issues beforeEvery time, I had to move and sleep into a different bedroom in order to get over the illnesses I was dealing with, which made me connect my re

I purchased about $6,in furniture in August They had to order most of the order and we were told it would be October 15th before it was in Then we were told it was October 19th Never were we told we had to pick it up ON THAT DATE We went to pick up the furniture on October 29th, and was told because we didn't pick it up on the 15th, they had cancelled the order Furniture was paid for in full in August! We were told call the store on Rain Lily where we purchased the furnitureWe spoke with our salesperson, who told us she would have the store manager call us After sitting at the warehouse for an hour, we called the store again The Store Manager told us that we could reorder the furniture and it would be in mid December, again we paid for the furniture in full in August We told him just cancel the order and refund the money, which he began talking about restock fees, etc He did refund the full amount, which is the only good thing that was done We were never told we had to pick up on certain date, we did not receive a phone call that the furniture was in, we did not received a phone call before they cancelled the order, and did not get a refund until we called them

Poor quality furniture that lasted only monthsReplacement was defective
On or about March 2017, I purchased a leather sofa, chair, ottoman, and coffee and end tables that came as a set from your Glenwood Avenue store in Raleigh, North Carolina About months after purchasing the items, the sofa and chair began to sink low into the frame of the sofa I contacted Rooms to Go on Glenwood, and they immediately sent someone out to check the furniture The technician proceeded to fill the cushions with upholstery foam This helped for a few days but then it began sinking again Still not satisfied, I contacted the Store to inquire about other options and they informed me that the leather sofa I purchased was discontinued due to defects They told me to choose something else - so I did The new sofa, chair and ottoman seemed great, at first After a week of use, I noticed a deep indentation in the arm of the sofa where I could feel the wood Further, the stitching on the

Ordered furniture after placing deposit down on of furniture now no furniture not held like told
went into store ordered worth of furniture and told would be held a deposit was made of final payment made and a delivery timenow told did not hold furniture and was all on back order and was moving into a new housetold would hold till than with deposit

An additional charge of $was added to my monthly statement, even though I paid the agreed upon payment before the due date the previous month
My husband & I went to rooms to go in November, & purchased a bedroom suitWe were told the mattress set could be delivered quickly, but the furniture would have to be ordered from the manufacturer...did we want them delivered at the same time or at different times...we opted to have the mattress delivered immediately and the rest laterThe rest of the furniture was delivered in February,2016...I had made payments in the meantime...the February payment had a new charge om $1800.00...I immediately called the customer service line and told them I had made no additional purchase...a fraud claim was generated...I had to continue paying the higher amount while the claim was processed...at the end of it, it was explained that the furniture was not added to the bill until it was delivered...OK, fine, I accepted the explanation, but I ha

Purchased a chiro in June and had to wait until July 12, for a deliveryItem was delivered damagedRedelivery damaged
Ordered a Chiro in June and had to wait until July 12, for a deliveryThe item was delivered damaged and consumer had to reorder with a delivery date of August 1, Consumer did not want to wait another month for a delivery, so I ordered a different chiro that was in stockThe replacement chiro was delivered today, July 18, 2017, and it too was in a damaged statedThe delivery driver in both instances pointed out the damagesWhy is Rooms to Go allowed to deliver damaged goods to the public? This is the second time I had to wait around for a delivery that was not completedConsumer should not have been put in this positionRTG customer service's has a lackadaisical attitude

Mattresses purchase with warranty appx months agorooms to go refuses to acknowledge email complaints about items or support warranty or refund
Mattresses purchase with warranty appx months agorooms to go refuses to acknowledge email complaints about items or support warranty or refund
Prelude mattresses purchased in august with lifetime warranty and matresses are failing miserablybody impressions of myself and my wife can be seen with the naked eye and the matresses are causing back/neck pain and discomfort with both my wife and I i weigh and wife is 125lbsa $mattress should easily handle our weight I would like a refund for the two prelude mattresses

they came to deliver furniture to me and they broke my drive way at my home then denied my claim although I did a complaint before 72h from date deliv
I bought dinning set from rooms to go Brentwood TN then they delivered the set and then I requested to replace it because has scratches on march then they replaced the set on march 11around 3pm I was working at night my wife recieved the set,when I came I found that my drive way is broken and called them many times to make a claim ,every time the customer service took information and they told me someone will contact you soon this happen many times but no one contacts me untill now then I recieved a letter that notified my claim is denied although I did a claim before hors gone .now they broke my drive away from front till the middle and no one try tocall me even to ask about my claim

I got delivered the wrong bedroom frame weeks ago (this is not the 1st mistake)The correct order took weeks to get to the warehouseThe day of delivery, I request a call minutes before they get to my home, which they didn't call meThey tell me when delivery people will wait for minI get home in min they are goneI have gotten out of work several times because of their mistakesAfter this bedroom is delivered, I will NEVER shop their again

Furniture delivered on a Tuesday They refused to put the table together Called customer service same day, about 6pm, and they told me they would have the driver turn around and install it since they deliver until 9pm Heard nothing back Called about 7:30pm CST, but customer service was closed as of 8pm EST Called Wednesday morning and found out they couldn't get the driver out, because he had finished for the day They said they would try to get someone out that day Spoke with delivery manager that morning who said he would try to get someone out that afternoon He called that afternoon to say they couldn't get someone out because the routes were done Scheduled for Thursday at 4:30pm I called customer service at 4:40pm, because no one showed up They said they only saw it was scheduled for Thursday, but no specific time Received call later that day and found out they couldn't come out I called customer service and the delivery manager Friday morning Delivery manager said he could have someone out at 4:30pm that day Told him we couldn't be home then, but 6pm would work He said no one could deliver then I told him I will be home all day Saturday He said that would be perfect, and they will be there between 9am and 11am No one showed up Called customer service They can't get anyone out until next Wednesday to install, meanwhile I have no dining table I decide to just cancel and have them pick it up, but during the weekdays I can't pick a time, so they may show up when I'm not home I can't get them to install the table, and I can't get them to pick it up I will only be refunded once they are able to get the table, and who knows when that will be The manager could do nothing for me Very frustrating I've bought all my furniture from them, but I will never purchase from Rooms to go again because of this I'll take my business elsewhere

Ordered kids furniture had damaged and used furniture delivered a total of times Selected new furniture New furniture delivered without hardwar
Original bedroom furniture ordered on 10/9/order #XXXXXXXX
Furniture delivered with damaged pieces Technician called to repair Repair unacceptable New pieces ordered New pieces delivered and damaged/used Damaged pieces re-orderd a second time Damaged pieces delivered and color didn't match Damaged pieces re-ordered a 3rd time Pieces arrived damaged again
Company offered refundpartial refund or re-selection
Decided on re-selection Re-selection ordered on 5/28/order # XXXXXXXX
Furniture delivered today 6/15/with damaged pieces and no hardware to assemble bed frame Called customer service who said hardware would have to be ordered and then call to schedule an appointment with a technician to assemble bed This was unacceptable so called back and asked to speak to a manager Spoke with Justin whose b

two sets of defective mattresses, had to spend more money for the second set nowthey want me to spend more money or buy furniture I don't need
I bought a adjustable bed for almost $in July called told them something was wrong with it they said I had to exchange it for something equal or more the one I really wanted was less so they said I couldn't get it ended up spending more, the second set is even worse called several times they said it just needs broke in walk on it, did that finally talked to someone that sent a tech to look at them and he said they were really bad sinking and splitting, they are so bad i'm having severe headaches and back pain from themall I have asked is to exchange the bed for a regular bed not a adjustable one, and I don't want to have to spend money on other furniture I don't needi spoke to a customer service repjoseph he said he would approve me buying a less expensive one, went to the store to pick out one the managers (Blake,Jamal) said they

We have been waiting to get our furniture for over a week now
My wife has waited three days in a row waiting from am to pm to get a dresser delivered and it has not been delivered have been on the phone over an hour trying to get a manager to get this cleared up and no one will come to the phone

I will start this review saying if it was possible to have negative stars they would be receiving itI am a long time customer of Rooms To Go, most of my home is RTG furnitureTwo couches, Two beds, two mattresses, a dining room table, and a bar tableFrom that list you can see if have spent several thousands of dollars with this company
On Tuesday December 5th, at roughly 8:am Rooms To Go arrived to deliver a bedI was out of the house but my sister was home to receive the delivery since it was her bed on her account they were deliveringI pulled up to my house at roughly 8:- 8:am to find that the Rooms To Go truck was blocking my drive wayI parked my car half in my yard and half in the road about two car links behind the truck to ensure that had enough roomThe delivery went just fine the issue arrives when they were leaving
As I was sitting in my front office I saw the truck had began to back out, I went back to workI heard a crunching sound and looked out the window again to see the truck now pulling forward, which they should have done to begin with instead of trying to back out of my neighborhoodI grabbed my keys and ran out into my yard to see the truck continuing to pull away and that the front of my car was now damaged
I ran to the front road that they would have to drive on to get out of our neighborhood where the drove past me regardless of me yelling for them to stop that they hit my carLuckily for me when they got to the stop sign to leave my neighborhood there was traffic so they were unable to leaveThe driver FINALLY got out of the truck and asked if I had an issueI informed him that he hit my car, which he already knew because he decided to drive forward after hitting it! The driver then told me he didn't know if he hit it, it's possible that it was already like thatI then pointed out to him that the glass is on the road and the damage is much to high for a car to have done that damageThe driver then decided he would not say if he did or did not hit my car
I contacted the police and received a police report for a hit and runI then contacted Rooms to go in several different ways and they are now telling me they will not assume responsibility for the damageI am now a new mom, with a damaged car that I do not feel safe driving my newborn around inI have contacted a lawyer as well as working with the police again to reopen then hit and run case due to the evidence we do haveAll I asked was help for the deductible for the damage that the company did to my carThey are not helpful or honest in any form of the wordsI would not recommend working with this company at all! I am now working to get the furniture that was delivered that day returned because if they can not do the right thing I would like to take my business else where, and not give them anymore moneyThey have taken enough of mine dishonestly as it is
I would like it to be noted that this is effecting TWO of there accounts *** is the bed that was being delivered***is the car they hit and refuse to help with

Damaged furniture and problem with delivery service
On 6/5/I purchased a 54" Bar Table with swivel chairs & curved bench which we were to pickup at your Pompano Beach store on 6/when then get notice that they only had table bench chairs for pickup no serverWe had to wait yet another week for RTG to get all the pieces that we boughtFinally pick up furniture on 6/and when I unwrapped the bench it is damagedCalled store and was told they can deliver on 6/and I would get a call 24-hrs in advance to notify time of deliveryNo call until yesterday at about 1:46pm to tell me they were in front of my door with the benchI work too far and could not meet them at homeI called headquarters and spoke with Abiel who agreed to have them drop it off yesterday at 4:30pmHere it is now 6/2:25pm I called and now I am being told I have to wait maybe until tomorrow because it cannot be deliveredI just bought a house, have a dinner party tonight for and I have a table w

I had a piece couch set delivered on the 27th of Jan which was a fridayThere was damage to the door frame while they were bring it in
I had a piece couch set delivered on the 27th of Jan which was a fridayMy daughter accepted delivery because I was out of townI cam back late Sunday night the 29th to find there was cracked plaster on the floor and damage to the door frameI contact roomstogo on the 30, that Monday about my issueI called today, 2/to find out that the claim was denied because it had been more than hoursSo if it is delivered on Friday, and I call on Monday after being out of town for the weekendHow is that too lateSo they can come tear up you home and not be held responsible for itIf this is the service you get, I wont be ordering from them again