Rooms To Go

I bought a couch and have had several problems and technicians out three times Couch is not even a year old, this is unacceptable
My name is *** *** and my phone number is XXX-XXX-XXXX I bought my very first couch from Rooms To Go in Clermont It's a gray power recliner and power headrest I have had three technicians out...one is supposed to come again this Saturday and have had the couch completely replaced On 11/I was YELLED at by a customer service representative, Jasmine I have filed a complaint with the Rooms To Go website without any reply I had problems with the power recliner immediately upon delivery and a technician came out Months later, the recliner issue happened again and stitching was loose so technician came out and tried to fix stitching and used a NAVY thread on gray exiting stitching At that point they decided to exchange the couch I got a new couch last month and the power headrest will not work and my time frame for a technician is th

Very unhappy with Rooms to go Customer service is horrible Once you purchase an item, you are stuck with it, no matter what the problem isThey do not care, bottom line

Multiple deliveries of item that has been damaged each time upon delivery exchange
My boyfriend and I ordered an entertainment console from Rooms to go in Sarasota Florida on 01/05/for $1,and it was delivered to our home on 01/11/When the unit was delivered only two of the three pieces were stained and there were chips in the woodI called customer service to have it exchangedWhen they brought the "new" item the top was still not stained and the slots on the sliding doors did not match up with one other (they were all at different heights)I called to have the item exchanged again and when the new pieces came the doors were stuck and would not slide and two of the three tiers were only stained once againI called the Rooms to go customer service while the techs were there and was placed on hold for awhile while the lady was checking into my accountThe delivery men told us, "that's what happens when you buy things from Mexico, you never know what you are going to

Cowould not accommodate a disabled senior citizen with a delivery time that made sence
tried to purchase an item on lineWhen it got to the delivery screen I came to find out that the delivery time is between 8:AM-10:PMI did a on line chat with the company that was provided on the same page I was viewingI explained that I would need a delivery time during the dayNothing later than 5:PM They said there was absolutely nothing they could do about this and would not accommodate a disabled senior citizenAbsolutely ridiculous

RTG failed to deliver non defective furniture as promised when purchased.I paid for deliver and also and they are refusing to meet that contract also
On 2-13-2016, we purchased a black leather living room set with power recliners and forced field protection Our first deliver of the furniture was on March 26, From the first delivery, the wedge and three sectional with lighting control was defective Here is the timeline of re-delivery to my home: April 23, 2016, May 7, 2016, and July 9, On July 9,2016, I spoke with Connor, a Manager from RTG Customer Service He stated to call during the week to speak to another manager I called on July 12, 2016, and spoke to Chad, who said he would look into the matter and get back to me I asked at that time if I could request a RTG Customer Service Manager to come out with the delivery men He stated he would have to get back to me later on that day He never called me On August 15, 2016, I spoke with Becky (another RTG Rep)

Rooms to go has told us that they will not continue to exchange damaged items and won't accept a return
My wife and I purchased a living room suite from the Rooms to Go in north Fort Worth, TXEver since the first delivery, items have been damaged or incorrectWe were told by customer service that they will refuse to exchange items after the third exchangeWe just had our third exchange on a couch and received the incorrect couchCustomer service says they can't process any returns; the store itself claims they don't have a return policyThey are refusing to accept a return for the orderMy wife or myself have already had to take off work times for their delivery windows; we don't want another exchange

I was quoted $for an additional armless recliner to go with the sectional and now when I go to purchase it, I'm being told it's $
When I went to Rooms To Go in Pembroke Pines, I was quoted $for the Hudson Square Sand Leather Pc Reclining SectionalThat included a left recliner, right recliner, armless recliner, armless seat and center wedgeI discussed with the sales representative needing an extra armless reclinerShe advised it would be an additional $I told her that I wasn't sure if I had enough space for the additional reclinerShe advised that I could just order the pieace set and once it was delivered, if I needed the additional recliner, I could just add it to the order for $I received the sectional this afternoon and I called like an hour later to order the additional armless recliner and now I'm being quoted $The sales representative advised that since I had already place the order, I would have to do the new order a la carte and that it wo

We purchased the Forefield warranty and was told by the sales representative Allan S.that the product would be replaced if non repairable
Problem date: 10/26/
Purchase date: 7/28/
Model numbers: XXXXXXXP XXXXXXXX XXXXXXXX
Account number: XXXXXXX
Sales representative: Allan S
Payment amount: $ financed
We purchased the Forefield warranty and was told by the sales representative Allan Sthat the product would be replaced if non repairableHe said that they apply a Scotch guard protection on the furniture that covers the stains and is warrantied if they do occurThe company came out one time and cleaned some spots on it leaving a large circled stainThe company did not follow up with a phone call after this service call like the associate stated that they would doThe second time that they came out they did not attempt to clean any spots but instead suggested that it would need a professional cleaningThe service center informed me that they would not cover c

Delivery of furniture on 22Oct2016, there was *** to my home wall when furniture was mishandled delivered that hasn't bentered repaired
Upon delivery of furniture on 22Oct2016, there was damaged to my homeWith the door handle hitting the wall creating a significant dent in the wallThe company was notified within 24hrsI was contacted by the company again 23Novvia email after various attempts to resolve matters with the companyThe email stated to provide pictures and estimates before any action was to be taken on 23NovI was unaware of receiving the email with no additional contact by the companyI was first aware of the email 22JanI contacted the company within 24hrs on 22Janproviding pictures and that I would start to receive estimates of the damage per the request and that I was unaware of the email received on 23NovThe company responded within 48hrs stating they will not process the claim due to no communicationI tried to collaborate stat

Worst experience ever with every single person
I went to the store to purchase a new couchA salesman 'claimed' me as his and then proceeded to ignore me for the next hourI sat patiently on the couch that I knew I wanted before I even walked in the doorMeanwhile he is helping a lady who has just walked inNeedless to say I didn't feel good about that service BUT I was already there and set on this couch
Delivery debacleThe delivery arrives while I'm on a work call and my father lets them inThey are here for all of minutes in which time they say that they brought the wrong piece but they are going to leave it and someone will callWhy leave a piece that you KNEW was wrong before you even took it off the truckNow I'm one piece short and baby sitting some other piece of furniture that I am somehow responsible for
Customer Service FailI called in immediately to the customer service number and the first guy I spoke with hung up on me after I sat on hold for mins ishThen I called again and got to someone faster and spoke to a supervisorThe supervisor said once they bring the piece in the house they can't take it backMy issue there is that these guys KNEW it was wrong BEFORE they took it off the truckShe said the earliest they could get it corrected was in days because the tricks are fullI guess that includes the truck that just left...no I'm being sarcastic because we KNOW that truck has room
I call again because now I really don't even want to give this horrible company my businessI ask about the return policy only to be told no returnAs a time rooms to go buyer where things have gone awry before but never to this magnitude, I can now confidently say that I will never buy from them againHighly disappointed

Store employee said our account would be linked after running my sons application first we were told I need to be the primary and him the secondary for Bed

I purchased a leather living room set from rooms to go with the warranty that it would not fade out for at least years and of the couches is faded
I purchased a Red Leather living room recliner set at Rooms to go November At the time of Purchase, the sales person informed that the material had been tested in lab prior to going on the floor for sale and it guarantee that the product will not fade out for at least yearsOne of our couches from the set has faded out in some parts of the itemWhen I called Room to go customer service department they informed that they are only able to cover any stains under their warranty and completely denied the salesman ever mentioning that to me during the saleI told them that they train the sales staff to provide customer with invalid information about their products and warranties so they customer purchases items from the companyI'm extremely upset because we spent over $in couches we though would last more than just a bit ove

We bought a Stearns & Foster king size mattress from Rooms To Go on 8-9-We could not sleep on the mattress because it had deep body impressions in it with a huge lump down the middleThey sent a man out to inspect the mattress and he could tell at a glance that there was a problemWe ask for a refund but were told that we would have to pick another mattress The second mattress was delivered on Jan 3, It was just like the first oneOnce again we ask for a refundThis time the inspector they sent out measured the mattress on the part where our heads would lay and not where the impressions areOn or about Jan a lady from Rooms To Go called and said we have days to come in and pick another mattress I told her that we don't want another one of their mattressesMy wife has back problems and needs a mattress without these impressions All we want is a refund so we can buy a new mattress She said that will never happenI believe they are selling recycled matt

We purchased a black Friday gift for my nieceShe did not like the items
As a Holiday purchaseWe thoughtThat there was extended return timeAs people are buying gifts.Rooms to go says that they will not refund this purchaseVery sad to hear that they don't understand holiday time purchases

This furniture store is by far the worst in furniture quality, professional and business ethics, and customer service Purchase furniture about one month ago and scheduled delivery for todayNeedless to say, more than half of the furniture was damaged Then Rooms to Go have the nerve to say if the first delivery is damaged, we reschedule another delivery for the damage furniture If the 2nd delivery is damaged, we offer a discount What the ***? Quality or Damage Control DEPTCheck your furniture and cheap packaging prior to putting it on the delivery truck Rooms to Go charges too much for the cheap quality of furniture and delivery service we as consumers receive This company deserves an F rating in my bookThe so call Deluxe Blend furniture begins peeling immediately Rooms to Go has the nerve to constantly call you to purchase a warranty You know your furniture will not last, stop charging people for cheap quality and train your staff on customer service Absolutely too many good quality furniture stores around that will provide excellent furniture, professional service without attitude

Here is another if I could give them less than one star I would review We ordered a leather sectional on November It was back ordered which was fine as we wanted to have flooring installed before delivery The sectional was delivered today Two of the pieces would not connect I was unable to communicate with the delivery crew, so really not able to resolve anything through them I called "Customer Care."(quotations very purposely used.) Their suggestion was that I go ahead and receive the damaged "New" sectional and have a technician come out and repair it I'm sorry, but if I am paying over $for a piece of furniture, I expect it to not need repairs I was also told that in order to make any adjustments, or receive a refund I would have to contact the store Or they could order another sectional that would be delivered sometime in February This is December 15, and we have already disposed of our previous furniture Upon calling the store, for the majority of the conversation I was speaking to who I believe to be the receptionist while the manager called to delivery dispatch to try to figure out what the issue wasAgain, communication problems So now, we are without furniture Unsure if or when we can even get anything, and told that they can't do anything in terms of a refund until Monday Oh, and in addition, the delivery crew was dragging pieces across the floor, and new laminate is now scratched in several places I really hope this can be resolved soonI'd like to trust them with our business, but am so disappointed at this point

Have called Customer Service numerous times and they keep giving us the run around for fixing the back panel on the media console
Back Panel on Media Console needs to be replaced and repaired as promised: Payment method is Rooms To Go finance monthly,Purchased May 31,2017, Wa purchased in Hoover,Alabama We call about every weeks and still get the run around, Please help us There Customer Service # X-XXX-XXX-XXXX

Rooms To Go is not honoring their warranty
Purchased a living room set in I called when my toddler spilled chocolate milk on one chair and my husband spilled red wine on the sofaBoth in the same nightWas told weeks before technician would come outTechnician arrived and spent seconds cleaning the couch and took picturesTold me I would have to hire a professional to come clean themWhy would I do this if I have a warranty covering all food and beverage spills? Called customer service and was told because it was an "all over" stain they don't cover it in their warrantyAccording to the warranty, ANY food or beverage spill that is not able to come out from a technician will be reupholstered or replacedWhy is this any different? Nowhere does it state that this will not be coveredI followed every step the way I was supposed to, using their product to try and clean the spill first and then calling them the next day to inform themMy $4,living room set is ruined

Rooms to go sold us a warranty on a sofa set and now refuses to repair the sofa The Sofas are seven months old They are calling it ware and tare
On 11/12/we purchased a sofa, loveseat, and chair (order number XXXXXXX) Kent Bwas our sales person MrB.sold us a extended warranty plan and told us if any thing would happen to the sofa Rooms to go would either fix the issue or replace the sofa It was the deciding factor between the sofa we purchased and another sofa He convinced us that the warranty would give us a piece of mind Seven months later we started to see threads splitting on all three sofas We called Rooms to go to have the sofa repaired The repair person said that the sofa could not be repaired Four days later we received a call that the issue was due to wear and tearIt's obvious that this brand has a issue, and rooms to go is in the business of advertisement and not good furniture

Trundle does not fit - Store does not offer exchange or return
Problem date 11/1/2017; Purchase date Oct 22,
Model-SKU XXXXXXXX ; Order# XXXXXXX; Store# Sales Rep Jennifer JPayment Amount Method of payment credit cardTrundle bed Oberon white - Sales Rep did not know/ specify that changes in measurement has been made with the old Oberon Sleigh bed we purchased years ago to recent one - now we have a trundle that does not fit the old bed we purchasedStore does not offer an exchange or a return