Rooms To Go

Purchased complete bedroom sets and to this day I don't have all the piecesI did get the bill with no issues
On 9/2/I purchased bedroom sets from RTG which included delivery and set up (totaling $I was given a delivery date of 9/8/which was changed due to Hurricane Irma (which I completely understand)I took time from work since they give you a hr window for deliveryRTG delivered part of the furniture on the 2nd delivery dateA dresser and mirror to one of the sets was damagedSince then they have came to my home other times with damaged dressers (times total)I still don't have the dresser and was sent a bill alreadyThe store says it's out of their hands and that it's now a customer service issue and the only thing customer service does is set up another delivery date (which I am now going on the 6th one)I have called, emailed and commented on their fb page and I get no whereI spoke to a supervisor who got rude with me and the only thing he d

Rooms To Go salesperson incorrectly representing reliability of productsLack of customer service
Purchased living room group including power sofa, power loveseat and recliner which were delivered 3-7-from Rooms-To-Go- The Woodlands, interstate 45, The Woodlands, Texas We were initially inclined to go with a standard manual glider on both the sofa and the loveseatThe salesman (Michael MJr.) assured us that the power option was well worth the extra cost and had excellent reliabilityI specifically asked how long the electrical components would last and was assured these typically gave 5+ years of serviceIn the event of failure, it would be easy to get service from RTG or parts if a customer was mechanically inclined
Based on these assurances we purchased items with the following SKU numbers: XXXXXXXP, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXX
The Power sofa failed in June or months past the year warrantyCalled RTG and requested help and consideratio

Horrible delivery where they broke our existing canopy bed and now refuse to take care of it
We have been long time Rooms to Go customers This has been the WORST experience that we have ever had with this company June we had a bed and adjustable frame delivered When delivered they cut the leather frame, left it with the head and foot in the upright position with a huge gap between the pieces of the frame and not able to lower either as well as broke the welding on our canopy on our bed The delivery guys told me to call and report it all and that a service tech would come out and take care of everything They even stood up on the new bed to look at the canopy I immediately called the customer service line and reported ALL of this They arranged for a service tech to come out and "fix everything I even called the local store where we made the purchase and spoke with someone named Joanie Lee who I told this all to When the tech arrived he said he could not fix the ca

Wrongfully charging late fees
I was approved for financing for Rooms To Go furniture through Synchrony BankI have paid my bill every single month and in some cases twice in one monthI started receiving collection calls in decI answered and although confused I settled the situationI asked her to look back through the months and she verified that I had never missed a payment and that I had indeed paid a few times twice within a monthI asked her why I was being charged months of late fees then, and why am I just hearing about itShe told me that the times I paid my bill early or twice in one month did not count towards my bill cycleHere it is May and for the past weeks I have been receiving calls a day (of which I have chosen not to answer becasue it is so stressful and I was graduating and had finals) I know its going to be the exact conversation I had in Dec and I know I have also been paying my bill every monthLong story Short, since it is interest free financing,

I brought an kids bedroom end table I called rooms to go they sent a teck out my end table the leg fell due to company putting it together
I have been trying to get this matter resolved no help no response

Couch is with the warranty and they aren't coming to fix the couchI put service months ago and I am still waiting for themI have called multiple
I bought a couch from Roomstogo and I added extended warranty for $with the stain warranty for yearsI called them May to come fix the couch and they haven't come to fix itEvery time I call they give me an excuseI really don't know what to do anymoreI've asked for my money back since they aren't honoring the agreement and they wouldn't

I am a very unsatisfied customer I purchased a sofa and a chair under under order # XXXXXXXX from store # on 3/3/ The salesperson, Juan B(XXXXXX), sold me the additional protection package and assured me that if my pets were to soil the furniture it would be covered Now, about months later my pet has soiled the sofa, and I have called Rooms To Go only to find out that the protection package I purchased only applies to food and beverage stains I understand, that I cannot have my couch replaced because the protection package does not cover pet stains, but I feel that I should be refunded the $I spent on a protection package that was sold to me by Juan when he assured me that it covered the exact situation I find myself in now Either he didn't know that pet soiling was not covered or he intentionally deceived me to boost his sale I spoke to the Tampa store manager, Armando and the customer service manager James E., and both of them said they could not refund me, and the best they could do is give a $credit to the store They basically offered me a free pillow

Call Rooms to go couldn't have the tech fix my dining table
Problem Date: October 4,
Purchased: August 10, but was deleveried in September or October
Sales Managers at Corp: Ashley
Paid: VISA
Purchased Item: Dining Table item: XXX
places: Rooms To Go Willowbrook
Purchased a dining table, called customer service to have someone to fix my dining table, they sent a tech, tech couldn't fix it, tried fixing it then decided to separate the dining table apart, then asked me if I had handbook, and I said no I didn't have nothingHe told me he was going to get his camera, and he took picture of the itemSo I asked him if I should call customer service to send me a new tableHe said yes because I cant fix itSo I called customer service and the young lady told me I voided my warranty because I movedBut I have given them before I moved in and never once they mention about warranty voidedthen they said I had no warranty but they still sent a technician to c

A technicians has been to my house twice to fix my sons's dresser, the second technician said he would have to order me a new oneHe didn't!
July 6, 2017The first Technician came to fix the top drawerFor some reason the drawer would stay closedWhen he left I tried to use the drawer, at this point the drawer wouldn't come out at allI called and the rep scheduled for a new tech to comeThe second technician that came to repair the dresser stated that the dresser needed to be replaced because of a busted track due to installationHe told me that He would contact customer service and have them order a new one but in the mean time, he would replace to track with a larger one just so we could temporarily use it until the one dresser was deliveredMy husband stated that the dresser wasn't even lining up correctly with this new track and that it was hard to push the drawer in and outThe tech said don't worry this is a temporary fix until the new one comes "They should call you in

Holding a deposit after canceling an order
order # (deposit on queens mattress
January 4/ (Sales Person FELICIA M.)
I place a deposit of $ to hold mattress for hours until check similar product in another storeI found a better deals with better conditions and immediately cancel the order an ask for my refund to my credit cardIts been days and they have not returned to my credit cardI got the bill from credit card with that balance and still do not have a refundI called and they say they need to days to return my credit and Its been days

Ordered a product November 11th,still awaiting the completion of the order December Order/product not scheduled to be complete until Jan
Purchased Dumont Cherry Canopy Friday, November 11th/18th
Order was scheduled for delivery Tuesday, November 22nd 8am - 1pm, change to 1pm - 5pm
The delivery was made after 7pm, the delivery team didn't leave until 8:37pm
Two pieces of the canopy wood was damaged so they left the wood sitting on the floor
The headboard was not the headboard ordered nor the headboard displayed in the picture of the item we purchased
The delivery team was to place a "Replacement" order - this did not happen
Contacted Rooms to Go - Wednesday, November 23rd, left a message
Contacted Rooms to Go - Friday, November 25th - Cory was super busy due to Black Friday - left several messages
Contacted Rooms to Go - Saturday, November 26th - Cory was helpful, scheduled us a canopy order for the center piece, looked into the replacewood
No order for the replac

A manager in the Palmetto Branch made a change a in the delivery date and now we will not have a living room set of dining room for almost months
We purchased our Living room set and Dining room set and were supposed to have it delivered 03/18/if not mistakingWe then spoke with the local branch who then called the Palmetto branch where we bought it & they stated yes it could be delivered on a sooner date 03/04/So 03/04/comes around and the furniture is not deliveredWe speak with the branch & they said now it could not be delivered till 04/20/17! I spoke to the first manager who was very rude and asked for his managerHis manager who was nice stated he will get back to us today 03/7/which he didAll he said was he wasn't able to do anythingNow we're left living in a apartment with no where to eat or sit for over a month! For over a month! No living room set for us to sit on, no dining room set for us to eat on! We literally have no where to eat at all but our

Leather living room furniture is made poorly and Rooms To Go is not willing to refund our moneyThis is the second set!
We purchased a leather Couch, Loveseat and Chair f(SKU # XXXXXXXP) from Rooms To Go in Raleigh NC on October 12, for $Delivery of the furniture was on October 31stWithin a few short months that set was showing wear on the leather and the dye was rubbing offThe customer service person from Rooms To Go came out and inspected the set and told us this was a defectRooms to Go offered a new setThey came out and replaced themNow the second set is doing the same thingWe contacted Rooms to Go on Oct 26, about this issue Again this is the second set! They sent a customer service person out to look at it on Nov 15, On Nov we were told that we could not get a refund we had to except a store creditWe were told this by Rooms to Go customer Service and also our local store in RaleighThis seems unreasonable given that we have had sets in a

I was sold a monkey board for my bed that I purchased from Rooms To GoThe bed has a large in between the headboard and bed
Dear Sir or Ma'am,
This letter is to serve as a formal written complaint about the Rooms To Go establishmentI, being a new home owner, recently made several visits to your Lithonia, Georgia store to purchase big ticket itemsOn a few of those occasions I was unsatisfied with the service I was receivingEven though I was a paying customer, the employees employed by your company did not deem it necessary to treat me as such
The poor customer service was not contained in the store but also extended to my home via of the delivery driversMarch 8th I took off work to wait at home to have my bed (headboard and frame) deliveredThe delivery guys took one look at my stairs and immediately told me that the king size headboard was not going to make it up the stairs to my master bedroomThe drivers did not remove the headboard from the box or make any effo

I have had to have multiple delivery dates-July 11, August 1, August 8, and August due to furniture being delivered damagedOn July 1- chest and nightstands from the Sandylane collection were damaged as well as a night table from the Palm Grove collectionAugust 1- lamps were delivered damaged and the wrong color chest from the Palm Grove set was deliveredAugust 8- lamp was once again delivered damaged and the wrong chest from the Palm Grove collection was again deliveredUpon visiting my condo(I live in NY) and opening the couches I discovered that the metal bars that hold up the sleepers in the couch and love seat are damaged and dragging on my tile floor and scratching it August 29- delivery is scheduled to replace the last damaged lamp and deliver the correct chest At this time the delivery men are supposed to look at the metal bars and see if they can repair them If unable to fix the (problem, I have to set up a service appointment In addition to seeking co

STAY AWAY! DO NOT purchase anything online it is the WORST experience Customer service is absolutely the worst to deal with
The store takes no responsibility for orders placed online and the online customer service support takes no responsibility for orders placed that are 3rd party vendor items The interesting thing is that they don't tell you upfront what is a 3rd party vendor item I have not received the lamp to date, was told I would get a refund and its been two weeks and no refund
I have had to make several phone calls and each person gives me a different story Now the customer service reps refuse to transfer to a manager and will tell me that I just don't like the response they are giving me
I am disputing the charge with my credit card

BROKEN COUCH MOTOR SINCE APRIL SEVERAL APPTS TO FIX THEY DID NOT FIX WAITING AND WAITING WITH NO WORD FROM THEM, WANT REPAIR OR REFUND
BROKEN COUCH MOTOR SINCE APRIL SEVERAL APPTS TO FIX THEY DID NOT FIX WAITING AND WAITING WITH NO WORD FROM THEM, WANT REPAIR OR REFUND....THEY HAVE DETAILS OF WHOLE THING

Rooms to go did not follow what warranty indicatedBought an additional fabric protection for nothing!
I purchased sofas from rooms to go months agoOnce I decided which sofas I wanted the sales man insisted that I purchase a fabric protection they offered that warrantied years because I had a toddlerI agreed and purchase the protection for both of my sofas which was an additional $eachI felt so at ease because I have a toddlerI was told if the cleaning solution does not get rid of the stain they would send a technician and he would try to remove it if not I would be exchanged for a new sofaRecently I called because yes the stains would come out with the solution but would leave a black spot afterThe rep came out and cleaned sofa and told me to wait for it to dry and the second sofa he said he was taking pictures to show stains were not coming out and they would send me new cushionsEven though I was expecting to be told a new sofa I didn't care I just want

They delivered defective furniture on occasions and stood me up on the 3rd delivery date I have made appx calls to them with no resolution
On 2.27.17, I purchased a twin/full bunk set with a mattress and bunkie boardsOrder number XXXXXXXXTotal charge $It was delivered on and I found defects some of the wood being split, there were defects in the finish and the furniture was coated in dust and what appeared to be sawdustI called them to ask for a new set and delivery was scheduled for mid March When that delivery truck (delivery #2) arrived late for the 2nd delivery, they did not have the full set with them They only had the stairway and part of the twin bunkIn addition, the stairway was damaged; there was a hole in the box and in the furniture I had them put it back on the truck, as it was not the full exchange as agreed upon and it was damaged I again called them and spoke to Pat (second contact w Pat throughout this ordeal) to advise what happ

Repair to hardwood flooring damaged by drivers refused by Rooms To Go
Purchase Date: March 12th,
Problem Date: April 21,
Item: Dupont King Canopy Bed with Mattress
Canopy bed top was deemed to not fit in my home through visual inspection Rooms to go send out a furniture delivery team to retrieve the canopy bed to issue a refund
During the pickup a banister post on the 2nd floor balcony in my home was damaged and send flying down 10+ feet directly into hardwood The rooms to go delivery drivers and crew left without informing me of the damage to my hardwood floor That day a complaint was filed and compensation for damages was requested Rooms to go offered dollars then dollars then dollars after sending a quote from a local hardwood floor repair company for USD
Rooms to go refuses to pay for the damage to my home caused by their drivers I have been informed by the hardwood company that because the replacement planks I have for the f