Rooms To Go

I purchased a sofa in December It was delivered damaged
In December, I purchased a sofa with R2G I paid in full for it, no line of credit was used Delivery date was scheduled and when they left after delivery, I discovered a gash in my sofa I immediately called customer service and told them This was about minutes after the sofa was delivered
I new sofa was scheduled for the following week When it was delivered, the frame was broke It was sent back
Another delivery was scheduled This delivery never showed up
Another deliver was scheduled for yesterday Again, there was a problem The sofa material was damaged on the back side of the sofa similar to what is the condition to what is in my condo Therefore, that sofa was denied too
That was my FOURTH attempt to correct a problem that I've had since December
I am a customer that has paid for a product, and almost four months later, I'm still waiting for a good quality product
This has taken so much

was given wrong financial institution by rooms to go sent the payment to synchrony bank when later found out it was Td retail bank
customer purchased and secured credit from rooms to go the furniture was delivered was told that he would recve billing information in mail when didnt recve contacted rooms to go and was given the wrong bank infosent payment and bank wont refund the payment..after numerous calls and faxing of money order that was cashed by them..customer recved incorrect bank info and has a late payment on his credit and the synchrony bank wont refund his monies

Daughters bed was delivered with missing piecesThey sent replacement parts and then Never came to finish instalLied about return
Received my daughters bunk bedTheir were screws missing in packagingRooms to go sent screws and then scheduled a time to return and fix the bedThey never showed up today to fix the bedThey said they would be here by 9pm and it is now 1030pmThe delivery men will not answer their phones and the call center is closedIf they don't show up to fix this bed I'm going to the media We waited weeks for this bed and when it arrived the crew didn't know how to put it together and then lied about coming back to fix the bed

I bought a brand new bedroom set in May The quality of the furniture set is very poorIt get scratched so easily and I don't set a thing on it
I've been very disappointed in my bedroom set I paid a little over for it and the quality is terribleIt scratches so easily and I can't put anything on it due to the fear of it being scratchedI noticed that that coating that was placed on it was done very poorlyI've tried on several occasions to speak to the manager and al they tell me is sorry they can't help me and it's not covered under the year warrantyI've even had a manager hang up the phone on me as wellI just want to get my furniture fixed that is allI want someone to come look and it and see what can be doneI love my bed room set very much but I have been very disappointed with the quality and customer service I have receivedIt was purchased 02/14/but wasn't delivered until April The sales # is XXXXXX and my sales person was Henry A

Furniture not delivered on time and horrible customer service
I placed my order on 8/28/ The soonest delivery date I could select was 10/2/ According to company policy, the furniture would arrive within days of the selected date, so therefore, no later than 10/16/ I was told my furniture would arrive on 10/7/between 11am an 3pm At 1:00pm, the driver called me and said they were "running a little bit behind" and could not make it to my house until 2pm-6pm I told them this was unacceptable, as I was in a wedding at 3pm and had no one to sit at my house for the delivery The driver said "that is why the time is not guaranteed" While I understand that an exact time cannot be given, hours is abig enough window to be able to get my order to me on time The driver said he would have someone from customer service call me to reschedule the delivery to another date No one ever called me I contacted customer service on 10/and was told that they cannot reschedu

Rooms To Go is refusing to honor the Rooms To Go Extended Service Plan
Twoidentical leather sofas were purchased from Rooms to Go in April Two extended service plans were purchased for the "protection on leather, vinyl, wood finished, structure and frame I received one extended service for one sofa and I payed for two A technician was dispatched at customers request due to failure of vinyl back on sofa (bubbling and cracking)Claim was denied and Rooms to Go is refusing to send a second technician for a second opinion on the second sofa which is showing the same failure in the same exact place; at the request of Four Warranty sending a second authorization code which they said I needed

Lost wages complete disregard for anything promised and job not complete
I went to the store weeks ago to purchase a bed for my daughters birthdayUpon their arrival at my home the delivery people found the feet to the bed were missing the slats were the wrong size and they were unable to put the trundle together and just left pieces of it against a wall I have been called home times and still do not have this completed Promises of giving me time frames and hour calls ahead and none of it happensI have spoken to approx different people including managers and nothing gets fixed Lost wages should be compensated for the total disregard of this

living room sofa sectional
I bought a sofa sectional at Rooms to Go on January and was not delivered until February I really liked the size of the furniture color and look, but around 4-months later I started noticing feathers poking out and pking us from nearly all of the seating cushions along with feathers escaping the upper pillow cushionWe didn't give it to much thought and we dealt with it but it's worse now people visit us and we are embarrased that they also get pked also and have commented I have researched this issue and I know we are not the only ones with this issue with this same productWe spent too much money on this sectional for this to happen, I would expect this lack of quality from a liquidator not Rooms to Go We thought we were buying a quaity product since it was part of the Cindy Crawford collection they spoke so highly of before we bought it, most would think that it would be better quality than thisWe have since contacted their

Very cheaply made furnitureNot even a year old that breaks from sitting on the bench and rooms to go refuses to repair under manufacturer warranty
I purchased a bed for my year old daughter from rooms to go kids in the Woodlands, TX storeThe bed is not even a year oldit has a section at the end that looks like a bench that has a little padding to sit onThe bed felt like a minor dip when pressing down so I contacted Rooms To Go thinking surely this bed is not already brokenThey sent me to the extended warranty deptwho would not cover it because it is still under a one year manufacturer warranty so they sent me back to rooms to go customer service line where I set up service with a technician My mother came in that day to help me with meeting the technician due to my busy work scheduleTechnician was unable to repair junky made product and it made the dip a little worse where it was caving in and then I get a call that it's not covered under manufacturer warrant

Deceptive trade pratice
Westerleigh Oak Dining Set
Beware before you buy anything from RoomsToGo I purchased Westerleigh Oak Dining Set, salesperson sold the dream about the set was being solid oak The top surface of the table scratched easily air bubble etclinen from arm chair unravelingCalled customer service to voice my complaint RTG scheduled a technician to come out
The visit took to minutes, tech took pics told me RTG will call within 3days Day No call from RTG
I contacted RTG about the findingI was told in house damages is not covered under warranty
Solid oak as the company advertise should gently usage
This Set is sold under pretensesThis is Deceptive Trade Practices

Rooms to Go customer service & Houston store's manager are unwilling to address major service issues with a third party vendor their assocendorsed
I wish I had read other reviews before making a purchase at this store I made a purchase on Saturday, 2/4/and requested a late afternoon or Saturday delivery since my wife and I both work during the day The sales person checked and said we would have to wait two weeks because they refuse to accept a weekday delivery between 4:and PM I should have walked then
The sales person said they had two outside delivery firms that could possibly get us an earlier delivery He stated they were just like the Rooms to Go delivery service They would deliver the furniture, set it up, and haul away any trash Even though the third company charged more we felt it was worth it to get the delivery on the following Tuesday, 2/7/
When the delivery truck dropped off the reclining love seat that we purchased they refused to unpack

The contracted delivery company attempted to mount a wall accessory to a princess bed, damaging my wall, & could not complete the job
Sales Order Number:XXXXXXXXX
Rooms To Go has some of the absolute worst customer service that I have ever encounteredIn late December 2015, I ordered my daughter a Disney Princess bed featured online at Roomstogo.comIn addition to the princess bed, I ordered the metal Crown Canopy wall mount that is suggested as an accessoryThe delivery date was set for Dec29,The bed was delivered and set up on timeDuring the delivery mans attempt to mount the Crown Canopy, a screw was drilled that went directly through to the other side of the wallHalfway through the setup, he stated that he could not finish the job, and did not want to further damage the wall, and that someone else would have to come out to finish the projectI agreed to this
After a few business days, I had heard nothing further from Rooms to Go, so decided to give th

Rooms to go cancelled my order, is holding my merchandise locked and I cannot get my shipment rescheduled
I recently moved to Georgia, yesterday Beforehand I purchased two room sets from Rooms To Go, and scheduled a delivery date for Friday Jan6, for my new home in Marietta, GA I was driving from New York to Georgia on Saturday, and my parents (father and mother) were in my new home waiting on my delivery The delivery window was 4-8pm originally, but I received a call saying the new window would be 6-10pm
At 7:pm, I received a call from Rooms To Go saying my delivery has been cancelled and I will receive a call within hours for a new delivery day/time Customer Service closes at 8pm, and was kept on the phone past 8, so there was nobody I could call to get clarification I then had no choice, but to drive from New York to Georgia to my house knowing I wouldn't have a bed to sleep on
Today, I called Rooms To Go Several times Customer Service is tell

Refusal to Replace Defective Sofa
I purchased a sofa bed from the business in late March of this yearA few weeks ago, the springs in the far left cushion broke and the material on the left side of the sofa began to ripWhen it was all over with, there were tears and rips on the front also, as well as a spring sticking up out of the sofaA technician was sent to my residence to look at and take pictures of the damagesToday, I got a call from them, informing me that the damages were not covered by the warrantyI find this completely and totally unacceptable and unjustI feel that I was sold an obviously defective piece of furnitureI requested a replacement of that model or another model of equal valueI was told that nothing more could be doneI feel cheatedThey claimed it was "wear and tear"; I say it was merely junk that didn't last!

This office has horrible customer service and delivery issuesThe store doesn't care about you or the money you spend there
I want to bring to your attention the lack of professionalism and customer service your employee Randy and Bryan bring to your Friendswood locationWe purchased a sofa and love seat thru your store, the sales man Randy who told us "we must be used to dealing with shady sales people" ordered the wrong furniture to be deliveredSo after waiting a week for delivery we had two love seatsWhen my husband went to the store to reconcile the situation he was told by the manager" that sucks" after hear we were delivered the wrong furniture and would now have to wait another week for the correct deliveryNow fast forward a week the sofa was delivered but with the wrong power cord, so we still cant enjoy it, it also has scratches and a rip in the leatherAfter calling customer service who could care less and let us know they don't compensate for their errors, we told

I spent $at Rooms to go on a couch and a power recliner,months later the recliner stopped working
I ordered the furniture #XXXXXXXX on 11/12/from Rooms to go and the sales lady Geneane Rsaid it would be here within weeksWe had a Christmas get together planned and needed the furniture by thenWell it didn't make Christmas, as a matter of fact we didn't receive it until January 6th Then on July 10th just months after I received the chair it stopped workingI called the Rooms to go customer service number, had to wait minutes on hold before a human being picked up the phoneTalked with Carol about the chair on 7/16/and she said there is nothing they will do about this as the warranty was only monthsI just feel like I've been ripped off after spending that much money and the power chair only worked for months The SKU for the chair is XXXXXXXX

recliner on my new sectional
I bought a sectional on march 7th from rooms to go in fort myers florida A few days later I noticed that the recliner on the left side as you face the sofa was leaning to one side My husband measured it and it is an inch off I thought maybe it was not attached to the rest of the sectional correctly so I called for a service repto come out and look He came about a week later and told me that it was an optical allusion that the seam on the leather was just off and there was nothing wrong with the reclinerHis answer to me was to sit on the other side it would even outI told him that my husband is not going to be happy with this answer He said it didnt matter who he talked to they wouldnt replace it and he also said if I choose to return the whole sectional there would be a restocking feeHe was rather rudeI let this go because I thought maybe it would straighten out on its own as I have never owned leather before WEll here it is july almo

Failed to remove my old mattresses
Purchased three new adjustable bed sets and was told they would haul off old mattresses and box springs so long as there were not "heavily soiled"None of my old mattresses were heavily stained however I was given three different excuses from all three delivery guys as to the removal of themFirst guy: someone will be back for them with a different truck later that daySecond guy: we cant take them because its a safety hazardThird guy: our truck is full so they will be back later after making room in truckI should have listen to their competition when they all suggested I not buy from RTG for reasons as suchI was told by local store to call corporate who was of no helpI even sent them pics of all the mattresses and got a response of "they are heavily stained therefore the drivers refused to pick them up" and its solely at their discretionPretty sad tactic they are using in my opinionNone of the drivers ever mentioned this as a reason

I purchased a mattress with five year warrantyAfter one year, the mattres starts Sagging and sinking after one yearThe company refused to replace
I purchased a mattress with five year warranty for over $After one year, the mattres starts Sagging and sinking after one yearThe company sent a representative to examine the mattress and they acknowledge the problem but they say the mattress handle is missing and there is a tiny stain in the mattressTherefore, we will not replace the item based on the warrantyThis is big scam and I will never do business ever with this companyI am seeking replace or refund or any other suggestion

MERCANCIA DEFECTUOSA Y DESCONTINUADA ANTES DE VENCERSE LA GARANTIAME EXIGEN PAGAR EXCEDENTE POR OTRO MODELO A CAMBIO Y ME DAN DIAS (8-31-18)
COMPRE Y SEPARE MUEBLES DE SALA Y ALCOBA CON GARANTIA DE TRES ANOS(ORDEN #XXXXXXXX, TOTAL $Y ABONE $1.029.86), ASESORADA POR EL VENDEDOR SR PEDRO MARQUEZ(XXXXXX) EN JULIO 2017, PARA SER ENTREGADOS EN SEPTIEMBRE (LA GARANTIA ENTRABA EN VIGENCIA AL MOMENTO DE LA ENTREGA)UNA VEZ HECHA LA ENTREGA SE SALDO EN SU TOTALIDAD EL SALDO
EL ENSAMBLAJE DE LA CAMA TOMO CUATRO VENIDAS DE TECNICOS POR NO SER LAS PIEZAS COMPATIBLES CON LA BASE ELECTRICA QUE ME VENDIERON CON LA CAMA Y TUBE QUE PAGAR EXCEDENTE Y ENVIO PORQUE NOS PIDIERON CAMBIAR DE MODELO DE CAMA Y DE COLCHON, POR CUANTO EL QUE YO HABIA ELEGIDO, YA NO LO TENIAN Y MANDARON OTRO DIFERENTE(ORDEN#XXXXXXXX, $SEPTIEMBRE 18/17)
A FINALES DE JULIO LA BASE ELECRICA EN LA CABECERA SE PARTIO EN UN LADO, POR LO QUE LLAME A SERVIO AL CLIENTE XXXXXXXXXX EN LOS PRIMEROS DIAS