Rooms To Go

Rooms to go Clearwater sent me to Acceptancenow for finance, AcceptanceNow its a robber company,they are lying and cheating ppl with a fake contracts
On feb 18, I went to buy furniture from rooms to go outlet in clearwater my total bill was 987.98$, I asked the sales rep: Jeanne Pfor finance my bill to built credit, she sent me to acceptancenow company inside the store (same location, I agreed with Acceptancenow to pay my bill within daysThe Rep: Samule P., told me that he will sent me the agreement #fkXXXXXX by email, which is never happened, months later after paying 300$ deposit on the same day feb 18, 2017, and monthly payment of 135.85$, I called acceptancenow to ask why you are still asking me to pay moneythe manager Michael Ssurprise me by saying that we are not financing company, and you signed agreement # FKXXXXXX that you are renting the furniture and you still owe us months payment of 135.85$
is this fair?? what kind of agreement is this that I hav

The mattress foundation I bought and was shown in the store is not the mattress foundation that was delivered
On 3/10/I purchased a full bed, night stand, full mattress, full mattress foundation, full mattress cover and full bedding (Order #'s XXXXXXX, XXXXXXX) from Veronica BThe order was delivered on 3/13/The problem is the mattress foundation I bought and was shown in the store is not the mattress foundation that was deliveredUpon contacting the store (calls back and fourth) I was told that the foundation delivered was the foundation for the mattress that I had purchased and there is a no return policy and if I wanted the foundation that I was shown at the time of purchase I would need to pay $moreSo in the end I was sold one thing at the time of purchase, they delivered something different and now there is a no return policy and if I want what I originally was sold I need to pay more

On October 21st we placed an order for a bed set and mattressThe delivery date was scheduled for 10-25-between the hours of 2:and 6:PMDriver arrived at almost 7:PM with a broken bed set
Another delivery was a scheduled for 10-31-between 9:AM and 1:PMHowever, we could not miss work again waiting for Rooms To GoEver since then we have been trying to re-scheduleHowever, Rooms To Go customer service seems to be oblivious to our several requests
My wife was told by customer service to call this number: X-XXX-XXX-XXXX when she got home, however, she called at 3:PM and was told that the truck was heading back to Tampa, FL
Customer service representative by the name of Miranda very rudely called her a little bratMy wife asked to speak to a supervisor by the name of Chris and nothing was resolved
We have been sleeping on our sofas because Rooms To Go asked for the old bedroom set to be removed
This is outrageous and nobody seems to be making any reasonable effort to solve this matterAfter we spent a lot of money you would assume they would take care of customers, however, I feel completely unappreciated at this momentI never imagined I'd be having this horrible experience
Now, they are suggesting a delivery date around December

billing in wrong, fee's, harassing calls, payments
To whom it may concern,
I wanted to write and file a complaint about my account with you guy's and
The way we have been treated and given the run around on this account
My dad *** *** started getting calls that the account was past due
Around June The first time they called he was told that a payment from
May of was never made and that the account was past dueAnd because of this
The late fees, were due and that had caused the monthly payment to go up as well
*** *** called and informed them the payment was made it was late that month
And would send over proof the payment was made on the 23rd of May, Then after
That the constant phone calls and badgering of a May payment that was paid and
Proof from the bank showing it being paid had been faxed overThe phone calls never stopped
Then in July and they are still stating the same that no payment for
May was received and NOW telling me

Merchandise was delivered after business hours of pm CST
This company gives a hour window for delivery and NEVER shows up during this timeThey come close to the time of closingMy kids are in the bed at pm CST and this company called me after business hours to delivery a product that I have been waiting on ALL dayThey called me earlier around 10am asking if I would like an earlier delivery window, saying the driver would be at my home around noonThey call me back within an hour and tell me that the delivery truck was down and that I would have my delivery time between 3-7pm CST7pm comes, no calls or anything regarding the deliveryI contact customer service they inform me that the driver just got his truck up and running and that there are deliveries prior to minesShe informs me that the delivery would be between 10-11pmAccording to their website, the latest for a delivery is pmThis company shows up at my house 10:while my kids are sleeping (beca

Furniture delivered broken Separate occasionsWill not take back broken furniture or refund my moneyhave been a customer for years
had to wait over a month for this bunkbed set,it was the same part of the main structure broken on both setsthe employees said they could not set it up it would be a safety hazard the employee called rooms to go and they told him and us they had to issue a rtc code and come pick it up at a later date so we could be refunded properly,then they called and said they wouldn't refund my money or take it backand they couldn't tell me when they would be able to resolve the situation in any wayvery rude and hung up when I requested to speak to a supervisormeanwhile my year old granddaughter is still sleeping on the floor after a month of dealing patiently with these rude peoplepaid plus for delivery and set up on a broken bunkbed we can useI am an year customer with no complaints until now

Misrepresentation of financing terms
In May of 2015, I purchased a sofa/bed, dining set and mattressI put $down and financed the remainder of the purchase It was not disclosed to me that this was a leasing company and this was not financing

At this point I have reached out to the local distributor that I purchased my couch fromI was told that the Manager of the store was not available and that there was no one that could get me his email addressI talked to LaSandra and she tried to remedy this issueLaSandra called me back later in the night of 9/16/without a remedyI informed her that I wanted my order cancelled, as timeliness was important in this orderWhen she informed me that I would be forced to store your couch that you delivered to me in me in error, I was upsetI informed her that you had hours to retrieve your couch that is occupying space in my home without authorization and with no compensation to meI expect payment of $per hour period that your property occupies space in my home without my authorizationAlthough e had no agreement for you to pay me this, keep in mind we also had no agreement for me to store your property in my home until you feel the need to come and retrieve itAt

place order online did not receive a call that my delivery time had changed from 11-to 4-
placed order online 10-6-2017, order#XXXXXXXXi, order# XXXXXXXX, XXXXXXXP, RTG credit card, total of purchase $1,spoke to Sidic (may have spelled the name wrong) supervisor for RTG over the phone on 10/25/at 3:10pm after I had not rec'd my delivery she informed me that the delivery time had changed I asked her why wasn't I informed of that and she said maybe the time had just changed when computer stills states delivery time is for 11-oct.25,She asked me do I want to cancel the delivery today I said yes cause I have to go to work already missed 5hrs of work waiting on this orderShe then tell me I have to call back in 48hrs to reschedule a delivery date very upset because if someone would have contacted me I could have been at work for those 5hrs due to I work in the healthcare field and got coverage to leave from 4-Secondly when I place the order rec'd email that s

Failing to adhere to purchased warranty terms denying based on terms not stated in contract
On 4/13/I purchased a couch with a force field protection warranty from Rooms To GoOrder # XXXXXXX/XXXXXXXTotal $by cashOn 2/16/A bowl of cereal spilled on my couch and I used the cleaner they gave me to clean the stains on a pillow, arm rest, and cushionTheir cleaner only made the stains worseI could not get the stain out so I called the company to use my warrantyOn 2/24/R2G sent a technician to clean my couch I purchased He took pictures and leftHe did not attempt to get the stains outOn 3/3/a representative called me saying they weren't going to cover the stain as it was "overall soiling" and they only "spot treat"I was told I would have to pay to get the couch professionally cleanedThey are refusing to adhere to a warranty which I purchasedI purchased a warranty through the company which states:
In the event that the spill becomes a permanent s

Power recliner "leather" is falling apart
I called the store last year when it started No one takes responsibility for it I have sent pictures and called customer service to no avail
Product_Or_Service: 10-11-
Order_Number: XXXXXXXX

Bought furniture on 06/13/ Was never offered a extended warranty Now chair is broke and the company does not want to make this right
We purchased a living room suit on 06/13/ This suit is a Dual Power Sofa, Power Recliner and a Glider Console Loveseat The paper work does not reflect the model or serial numbers At this same time we purchased the Force Field Protection on all this furniture The furniture is the Cindy Crawford brandWe paid a total of $3534.83, with $on our debit card and $on our rooms to go charge account On approximately April the power chair quit working I contacted Rooms to GO after this and was told that the chair was not under warranty in addition they could not and would not recommend any one to come and repair the chair Feeling this was not correct I called again and asked for the manager, after getting the same response I then contacted corporate office After explaining the situation to corporate I was told that th

I purchased two Hi-Leg Recliner from Rooms to Go on 9/19/2016...I paid $1,for these chairs for my bedroom...the chairs have been sit in maybe two or three times because they are a cream color and I don't want them to get dirty..Well on last week I notice that one of the chairs was not sitting upright so I looked at the back of the chair and notice that the arm of the chair was coming de-attached from the chair on the right sideI called Rooms to go customer care center and they sent someone out to repair the chair but the person didn't do anything but tighting the screw on the bottom and took picture with the remark (this I found out after talking to the customer service today)..the chair was damaged because of wear and tearHow can the arm of a chair come de-attached by just sitting in the chair...I called back today and the rep @ the customer service said that there was noting that they could do...How can a chair become damaged after months with just my husband and I livin

Continued delivery of damaged furniture without expedited delivery or compensation
We ordered over $worth of furniture from the store and on the first delivery, a lamp was missing, the night stand was damaged, the dresser was damaged, the bed rail was damaged, and the dresser mirror was shatteredAfter arranging for a new delivery the following Saturday, after I had to take off work on the first delivery upon which they arrived late, they once again delivered a damaged dresserThe only good thing is the other furniture was fine, however, the dresser was once again broken and I had to set up for a new deliveryThis time the delivery is now two weeks out from the second delivery date and we have to use an old dresser in a spare roomIn addition to the damaged dresser, no rush delivery or offer to reduce price or compensate for the continuous delivery of damaged furniture was givenIn fact, nothing was said except, "when would you like to set up a new delivery date?" The amoun

Warranty conveniently not upheld followed by lies
I know my title may be a bit harsh but as you'll read its fully justifiedTo begin let me put out two disclaimersThe first even thought I am in the military in no way shape or form am I the spoke person for any service this is strictly my personal experience with this companyIn fact the only reason for the info that I am in the military is just to help my fellow brothers and sisters in the profession of arms to avoid establishments that unfortunately take advantage of military personalThe second disclaimer is just like some of the other complaints and reviews the initial purchasing part was absolutely phenomenal, from someone who hates shopping in general the sales associate that helped me(Drew M.)actually made me enjoy the furniture shopping experience, which is also why even though I put this particular store down the store isn't who I have the compliant against more or less its mainly the actual rooms to go companyNow to t

Leather sofa and love seat peeledRefund amount is not equal to value
I purchased a leather sofa and love seat invoice number XXXXXXXX in February and I filed s complaint because it peeledI was offered a credit of $Value of sofa and love seat is $I have friends with the same problem and they received full value I don't see why I have to get partial value

Furniture dropped during delivery and brokenNot replaced after notifying the store
I purchased Gavino Reclining sofa and Love Seat on 23rd June from this storeMy Rooms to Go account No XXXX XXXX XXXX XXXX
During the delivery, set up by store, the delivery men dropped the Love Seat while shifting from truck to my houseThe console drawer of the Love Seat brokeWe duly noted the compalaint to Rooms to GoWe have asked the sales person at the store numerous timesHe had advised that the said model is not available in store and they will replace the Love Seat when the new one arrivesIt has been close to years but no action has been taken so farI see the same model being advertised on their web site as available

I want to start off by saying this is by far the worst place everI scheduled a delivery for today between the hours of 8a-12p, but I get a call that it will be delivered between 1a-5pI scheduled my day around the delivery window I was provided by the cashier at purchaseWhen I call to talk to someone they say they never give out delivery timesI then get a call from Rick, a manager at the store, who begins to argue with me about the situationHe was so unprofessionalHe offered some side job delivery person that I would have to pay in cash if I wanted a specific delivery timeHe also kept telling me that his sales person would never give out a delivery time and that she could get fired for thatHe said they sales person was with the cashier at check outHis facts are wrong, since my sales person had already left for the day and I wanted to make sure she got the credit for the sale and I had her text me sales slipI could not believe this guy; he did not want to admit that h

Rooms To Go will not refund us or give us money off of a damaged couch they deliveredThey will not contact us back or help us either
I ordered a couch on July 8th from Rooms To Go in SA to deliverto my new apartment in Austin on Aug
Order number: XXXXXXX
SKU of couch: XXXXXXXX
Sales rep: Axel O
Payment amount: $1,
Payment Method: Rooms To Go credit card
The delivery was scheduled for 1-5pm and they did not show up until 9:PM
The couch was damaged with a hole in the back and scuffs sides and dirtWe said would keep it for at least 50% off and they said no
So we opted to exchange for a new oneThe new one came weeks later and it was also damaged upon arrivalThey only offered 10% off for us to keep the damaged couchSo we told them we either want money off of this one or a full refund and we will go buy a couch somewhere elseWe have spoken with customer service multiple times and we called Axel Oin San Antonio and he connected us with

I have extended warranty issues with my furniture from rooms to go
yes I bought some furniture from rooms to go in and we paid it off in and there was supposed to be an extended warranty on all of my furnite and I called last week to see if I could get them out to my house to fixed my furntiure since I had th extended warranty so I called th warranty number and they tell me the ro ker recliner was not included in the warranty I have the rooms to go papaers that saids all my furniture is cover in the extended warranty an there saying it not cover all I wantis the furniture fixed and I want them to honor there extended warranty thats all I want if it isnt resolved but october thats whn the extended warranty epires I will will be forced to take them to court about this issue thank you for ur time I hope to hear from u soon