Rooms To Go

unsatisfied with productproduct is not up to standard
I had bought a burgundy leather recliner for $and added the protection finish on itmonths of use and the leather had diminished in color on the armsI called and they sent out a technician who was not in my house more than minutes first look and she said it is a body chemical and not a manufacturer defaultI explained I did not see that this the case the head where my husband head is did not get the chemical wear off and he has a greasy type of hairit did not make any difference they said it was his body chemicalNow a few months later the motor in the recliner has stopped working therefore you cannot sit in it as the reclining part is stuck raised and you cannot get it downWe are out of warranty so it will cost us $for them to ship a new one outwith that said they sent me a form to fill out so I could put the replacement part on it and then send them a check and once the check has cleared they wil

Provided information and I am entrapped by store practices
I was approved for a store credit cardNonetheless the Store collected a deposit of over $from my personal credit cardThis has never happened in my previous purchases at the storeI was told a projected delivery dateThe store lied about protected delivery date and had to postponeTotal wait time over two monthsI cannot return items without losing the depositI believe the store knew they couldn't deliver the items as advertising overnight and collected a deposit and impose policies which extorted me from being able to back out of the sale when they lied about their delivery date

I ordered my furniture and had a set delivery dateThe furniture did not arrive and I did not receive any notification stating otherwiseI called to reschedule delivery and they refused to work me into their scheduleThey wanted me to wait another two weeks for my furniture or they would refund my moneyI did not feel like a very valuable customerThey also refused to let me speak to a mangerI will not be doing business with them anymore

After of view days of visiting your Wesley Chapel, FL location and working closing with a wonderful, patient, and helpful sales associate (Margaret/Margarita) made the decision today to make my few thousand dollar living room set purchase with Rooms To Go mostly because of the level of service provided by your associate as she is the face of your company and I like to work with good companiesCalled to place the order and the sales associate (Margaret/Margarita) whom had been thoroughly working with me is not in the next couple daysYour Wesley Chapel, FL Rooms To Go manager Kevin informed me that I could not make my purchase and had to wait a few days in order for your sales associate to return so that she would receive the commission she worked for OR the only other option was to speak with another sales associate on the floor there now and they would get Margaret/Margarita's commission instead of it going to her OR WAIT A FEW DAYS FOR HER TO RETURN TO MAKE MY PURCHASEYour floor manager Kevin pushed very hard for me to "just place the order with an associate there now who could process the order today and it didn't really matter if Margaret/Margarita got credit for the sale"In a few days I could already have PAID and had my furniture delivered in my home and enjoying itCUSTOMERS MAKING SEVERAL CALLS IS UNACCEPTABLE - your store policy without any exceptions is to have your customers wait to make a purchase so that the person who works for your company gets the commission he/she worked for???? I was being pushed very hard by Kevin (your store manager) to just place the order and not do right by your employee so I then asked to speak with a regional manager regarding this situation because your company was about to lose a sale out of principle and that I as your company's customer was the only person attempting to do right by your employee and he refused to place me in touch with a regional manager and HUNG UP ON ME telling me the regional manager was going to tell me the same thing!! I called customer service about what occurred and the very nice associate informed me that the regional manager Gary, Scott, or Georgia would contact me (possibly today) and hopefully resolve this situation so that your employee is taken care of
Why is it that your customers have to go through such distress to make sure your employees get the commission they work for????
I could've had my order placed today and had it delivered in no longer than daysinstead as your customer, I've made more than calls, been disconnected on by your store manager Kevin and I still don't have my order processed just because I'M WANTING TO DO THE RIGHT THING FOR YOUR EMPLOYEE out of principle and your manager's actions were completely unacceptable
Your business will LOSE CUSTOMERS with this type of experienceConsider this notification a way for your company to have an opportunity to make necessary changes to allow for policy exceptions that will do right by your employees and provide a better overall customer experience

The Leather sofa and love seat were purchased in April 21, Delivered I believe the following week
The sofas seemed fine the first few months.We thought it would take time for my husband and me to get used to them, as we had had our previous sofas for a few yearsAs the months progressed they started to get uncomfortableI purchased different cushions to try to help the problemIt didn't workI contacted customer service and they sent a technicianShe took photos, and I sat on the sofa and showed her that my feet would dangle, that I thought the design of the sofa made the cushion sit too far backI felt that this was the cause of our back pains, the seat were unbearably uncomfortableShe said the inspection did not show a defectI told her I had not said it was a defect, I felt it was a faulty designWe could not sit on them more than a few minutes.After about two weeksnot having heard from Cust.Srvc.as to the technician's vist I called and was informed that there

I never thought I would ever experience anything like what I experienced todayRooms to Go has been in my family from my grandparents buying there, to my parents, to my sister and brother and now myself since I was able to buy my new home this yearI have bought almost everything, the only thing I'm missing is my three living room tables, and my guest room bedroom set and then I will be doneI have had great amazing experiences from going to the store on in San Antonio Texas, to customer service, to delivery until today I was a star customerSo today I decide to run errands, the usual Target, Costco, and then decided to go to rooms to go in Selma Texas never been to that location before but I was closer to the location there then going back to so I just decide to go to that location, the worst experienced everSo I walk in with my mother, I asked the gentleman that comes forward where is the restroom he literally is asking me if I'm going to buy anything before he tells us where the restroom isWhen he finally tells me I tell my mom exactly where it is in SpanishShe goes to the restroom while I look around and he finds me again and says are you ready? I say sir no I'm not ready I'm still waiting for my mother he says okThen he finally finds me with my mom we are still not done looking at the whole store, the fourth time comes around and I say ok I'm ready ( I still wasn't that upset because my husband is in sales for the company we own and I understand everyone needs to make there money so I let him be, not upset but very annoyed already)So we walk to the back because I never carry my rooms to go credit card with me ever but they are always able to pull it up in the systemSo I go in the back not upset but already a little annoyed with this guy once againSo we go back this lady is literally staring me down from head to toe, he comes back and tells me they can't find my account, I said sir I have a synchrony account, he said well she tried and there's nothing we can, I was ready to say something back like how could that be let me call myself let me figure something out but you can just feel and see when someone doesn't want to help youMaybe if I was spending grand like last time and not that would have found the account with just my id like they are beforeSo that was it, I don't know if it was that I looked like a hot mess because I had some many things to do that I literally just had sweats and my hair in a bun, or that I was speaking Spanish to my mother I have no idea what it was, I'm not a review person to be honest but the way I felt today I have never felt like thatI guess since Selma is in an up scale area with high class people and I looked nothing like those people, white includedEven though I was burn in the US, I have white skin and light eyes maybe me speaking Spanish bothered all those people that worked at the storeI have such a sour test in my mouth that as of today I'm putting all my furniture to sell, and never buying at rooms to go every againGoing straight to Ashley FurnitureThe legacy ends with me I promise youP.S I HAVE AN AIR CONDITIONING COMPANY WITH MY HUSBAND SO I KNOW Revdex.com DOESN'T DO MUCH ONCE ROOMS TO GO RESPONSES THEY CLOSE THE CASE AND THE CUSTOMER CAN'T WRITE BACK UNLESS THEY KEEP DOING REVIEWS AND THAT TO COULD BE ERASED, I JUST WANT TO SAY DON'T COME AT ME WITH THIS BULL THE YOU GUYS ARE GOING TO DO THIS AND THAT BECAUSE I JUST CALLED THAT STORE SPOKE TO THE MANAGER AND HE WAS WORST THEN THE ACTUALLY EXPERIENCE, I'M NOT LIKE SOME OF YOUR CUSTOMERS THAT YOU MAY HAVE, I HAVE EVERY SINGLE RECEIPT EMAILED TO ME AND I'M EVEN A MEMBER DECOR CLUBNOTHING I SAY WILL EFFECT YOU GUYS AT ALL BUT IF SOMEONE CAN READ THIS AND GET SOMETHING FROM MY EXPERIENCE THAT'S ALL I WANT JUST LIKE I READED AND SAW THE RESPONDS YOU GUYS WROTE TO YOUR CUSTOMERS WHERE YOU GUYS DON'T TAKE RESPONSIBILITY FOR YOUR ACTIONSI DON'T BELIEVE THE CUSTOMER IS ALWAYS RIGHT BECAUSE I HAVE HAD MY EXPERIENCES AS WELL, BUT OWNING IT AND MAKING THAT PERSON FEEL LIKE THEY MATTER MEANS THE WORLDTODAY I FELT LIKE I WAS A NO ONE JUST BECAUSE I DON'T LOOK THE PART
Location: I-Selma TX Representative: Drew

I've had one item that has been exchanged out times and every one is damaged, cust service won't let me speak to supAnd nothing resolved
I bought rooms of furniture, on the first delivery items were damaged, exchange was set up, delivered 2nd batch items damaged, 3rd exchange set up item messed up, 4th exchange that they guaranteed will be Inspected before loaded in truck was damaged and every time the furniture keeps getting worse and worse called cust service they havent really helped asked to speak to supervisor said they were busy and would return my call no call for hoursBeen hung up on multiple times not bc of I'll temper asked for something to be doNE said they couldn'tThe movers bring the furniture in on the exchange everytime and unwrap it inside have scuffed my walls going up the stairs I have had a dresser sitting on a movers blanket in my bedroom for weeks now bc they didn't bring the hardware anytime...nothing has been done, refunded, discounted,

Defective mattress causing back pain twice and company insist on another exchange and is unwilling to provide refund
I have been a loyal Rooms To Go customer for many years, unfortunately I am currently deeply disappointed with my most recent purchase and customer service experience with the company
My latest purchase has included a queen size mattress of approximately $for a new home I recently moved intoSince getting a good night of sleep is critical to one's health, I made sure to take my time and spent several hours researching and making what I thought was a great mattress selection for the value
Unfortunately, a few months after purchasing this mattress from a RTG store
I started experiencing back painTo ensure of my back pain was not rooted in a different cause I swapped mattresses with another family memberSure enough, after a few nights sleeping on a different mattress my back pain went away and the other member of my family started experiencing the same s

(sent to Rooms To Go Corporate HQ)
Hello-
We have a problem
I ordered the lamps below (USD 250)and paid for the shipping (USD 30)
I read the sales agreement times before I made my purchase to make sure I understood any explicit requirements for delivery Bottom line, my sales agreement does NOT require me to be at home to accept delivery
My delivery was scheduled for today, sometime between 7am and 10pm I was present at my home until 12:today Because I had to leave my home, I left a note on my front door that read "I waited, had to leave, you may place my order on my front porch, -*** ***"
At 1pm I received a call from Rooms To Go stating that they could not make delivery because I was not home to accept delivery
I asked the customer service agent to cite the paragraph and line of my sales agreement which required me to be at home He could not, so he transferred to corporate
I then spoke with Alea in corporate, made the same request, and she read

Our leather from the couch is falling off and actually sticks to your body and clothes We have contacted RTG and their "solution" is unacceptable
Purchase date:11/3/
Order #:XXXXXXX
Model #:XXXXXXXX
Store #:
Sales #:Matthew M
Payment Amount:$3,financed through RTG
Problem Date: Approximately 8/14, I noticed two areas on the couch that looked worn I contacted the Chattanooga store and was told that my three year warranty on the leather had expired even though I spent the extra money on the protection plan As the leather began falling off and actually sticking to your skin when getting up, I called them again for a possible resolution I was simply told it was not covered and they had no answer or solution for me After emailing their customer service department numerous times and sending pictures of the couch, their solution was a store credit of $but I must return the couch, love seat and recliner I simply cannot believe they think this is

Woodlands Store-Wrong product deliveredOnly gave me credit for bedroom suit refused to pick up the mattress and frame Manager very rude
This is for The Woodlands Store Bedroom suit ordered in November and not delivered until mid December It was the wrong furniture and I tried to get the delivery men to stop the delivery but they forced their way into my home and one of them held open the door while the others delivered the furniture I called the salesman while they were still here and he said he would come out during his lunch, which he did He told me that it was in my house and I was going to have to keep it as it was the companies policy of "NO REFUNDS or EXCHANGES" I told him it was not what I selected and he told me it was my fault as I look at too many and that confused him The manager refused to talk to me on the phone so I went to the store and waited until he would finally talk to me He was VERY Rude and got in my face When I refused to leave the store unt

We purchased furniture and got damage merchandise We requested a refund and was refused
On October 29, we went to Rooms to Go at Stone Crest Mall in Lithonia GAWe purchased a dining room table and chairsWe spend $ We were told that our purchased would be delivered on November 13,
on the Night of November 13, the RTG truck arrived very late in the evening After they set up the table the brought in the chairs, one of the delivery person said to me that we have a problem He showed me that the table was broken along with one of the chair He called someone at RTG and notified them that a replacement was needed After he left we inspected all the chairs and noticed that two of the chairs were broken
We called the sales person that sold us the items and told her the condition the merchandises were in She took some notes and transferred us to customer service We were told that the table was on back order and we would not get a replacement until Dece

Rooms to go has failed to deliver on furniture I purchased back on April 27th Its been months and days and I still don't have a completed order
Order number(s): XXXXXXXX, XXXXXXXX, XXXXXXXXEX, XXXXXXXXRT, XXXXXXXXCM, XXXXXXXXEX, XXXXXXXXEX
Model No(s):SKU NoXXXXXXXP, XXXXXXXX, XXXXXXXX, XXXXXXX
Sales Person: Paul D
Payment Amount $
Payment method: Opened a rooms to go credit card
I purchased a home entertainment unit on 4/27/from Rooms to Go I was told that it would be months for my furniture to be delivered because it was not in stock days before my delivery date of 6/I was told it would not be delivered now until 7/because they couldn't get the item in stock still The first time they delivered the item of the pieces were damaged beyond repair and another delivery needed to be set up The second delivery was scheduled on 7/and after removing the original delivery, the new furniture was in even worse shape and de

Bought a Cindy Crawford leather sofa , two years old and the the leather is peeling off the cushionsHeard by a staff member they changed manufacturers I wonder what Cindy Crawford would think about the quality of her design

Location : Mobile, AL, not listed advertisement and misrepresentation of payment arrangements Lastly, harassment
Order date 11/27/2015, order #XXXXXXXX Purchased Queen Prima Cloud Tempurpedic I chose Rooms to Go because of the advertisement about years no interest, and later years no interest This is a complete lie I was required to place 20% down about 475, and balance was to be financed Salesperson told me my payments would be about $a month Bed was delivered the following Monday
About weeks later, I received a letter from a financing company stating I had been turned down I called the store and spoke to my salesperson They told me to not worry, just to throw that mail away
So I did Then I waited, and waited, and waited for my first bill, which did not arrive for almost months Statement informs me my payment is $94.00!!!!! I was so mad I would never have left the store if I had known this I called and told rep and they s

Customer care will not let me return an ottoman purchased online that did not match the color of previous furniture I had purchased at RTG b/c hour
I was unaware of the hours "buyer remorse" return policyThis is not buyers remorseI would still purchase the ottoman if it was an accurate colorI purchased a furniture set a year and a half ago, unable to afford the ottomanI believed you had stopped selling the set so I was thrilled when I saw it online, not aware of the slight color variationI received the ottoman on a Thursday and I work weekendsWhen did I have time to sort out the discrepancy? Now I'm stuck with an ottoman that doesn't match and customer service who didn't even try to fix the situationAll I got was lousy sorry with no attempt to resolve the issueAn exchange maybe for the right color? NopeWill definitely not recommend rooms to go to anyoneEspecially online purchases

I was supposed to pick up a bed at 6:30pmWhen I got to the store at 7:the bed was not broken down or wrapped up
On 11/3/I bought a pice Star Wars bed for my sonSKU # XXXXXXXX, XXXXXXXX, XXXXXXXXI asked the manger if they can hold the item until next monthI was told since the item was a floor model it had to be pick it up in one week or less from the storeBecause they have a new one coming inSo that one needed to get out of the storeI called the store on 11/7/at 8:08pm and spoke to a sales associateShe looked up my information saw what I was picking upI then told her I would be in the store tomorrow the 8th by 6:30pm maybe a little laterShe aaid ok ill make a note in your account and tell them to have it readyWhen I arrived to the store the next day the bed was still on the floor and had not been broken down or wrapped upThe assistant manager "Aaron" at the time had no idea that the bed was supposed to be picked upAaron then told us I'm sorry for

I will never purcahse another thing from RTGNo where in the store is it listed that if you are not satisfied you cannot return itI purchased a sleeper chair (twin size hide-a-bed) for my mom who was just diagnosed with stage cancerThe bed frame will not lay flat at the topIt's made to lift so you can sit up if you like but it does not go down all the wayI had a service man out and he said "yep, that's how it's made"Isn't that just wonderful, she's now back to the couch or in her upstairs bedroom alone..Once I posted this on social media EVERYONE started telling me how horrible the company is to deal with..never again will I purchase anything from RTG..$for a sleeper my mom can't get to sleep on..post a sign "NO RETURNS" ...the reciept says you can cancel within hours but it doesn't get delivered for hours..this is the only place I've seen that will not take something back..what if it didn't match or fit right?? VERY POOR BUSINESS POLICY!!!!

I purchased furniture with an extended warranty in April In July 2016, I filed claims for repairs they still haven't resolved my issues
I filed two claims in July - one for a bunk bed and one for living room furniture They sent a technician out on 7/who said he would order parts and that they would come to our house We were supposed to call RTG when they arrived After weeks went by and no parts arrived, I called RTG and they sent me back and forth between CS and the extended warranty dept So I called the store I purchased the furniture from - on Forum Dr in Columbia SC - and spoke to Cliff the store manager He said they would get the parts ordered and we set up a return service for 8/ He said if parts didn't arrive before then to call him back So when parts didn't arrive a few days before the appt, I called Cliff who called Pat the CS mgr Pat then called me and told me they sent the wrong technician out to our house in July and so they couldn't

Poor quality sectional DEN SET at $that has sagging cushions and I am unable to get off the seatDen Set only ONE YEAR OLD.Told its NORMAL!
Order #XXXXXXXX DEN SET delivered on 9/03/2015,purchased on 8/28/at $Store #