Rooms To Go

I purchased a queen bedroom set at quite a hefty priceThe bed was assembled with only support slatsThe $full size I bought at Wal-Mart came with support slatsI'd expect more from Rooms To GoI'm a big guy and small support slats is laughable

While no one can prevent natural occurences like storms,it is irresponsible,reckless and inconsiderate of rooms to go not delivering
I got a call on Thursday,8/24/from a rooms to go agent regarding an order schedule for today,Saturday 8/26/17.I asked her and she was clear,asking again if she was sure the order will be delivered because we were expecting storms in Houston,she told me yes.A missed call came in from their headquarters number at 9:41am this morning but they never left a message.I'm smart but not enough to read anyone's mind.If they were to cancel,they should have left a detailed message instead of keeping me and my family here while we could be somewhere more comfortable in this weather.They wasted my time and whole day.I can't leave not either because there's a tornado in eefect by the EAS system until 2am tomorrow.I don't understand how such a company can do business and not be held liable for irresponsible business practices.It's not because they couldn't delive

I recently purchased a King size Tempur-pedic mattress from Rooms to go in Durham, NC and also a Pinnacle II Base for the mattress Thankfully, when I walked in the store, a sales associate by the name of LaDwaun Shaw took as much time as I needed to try out the mattress's in the store She was Awesome!! She answered all my questions and was very professional I also recommended her to another customer by the time I was all done She really was the reason for my purchase that day I had been considering a new mattress but just wasn't quite ready Her time, patience and professionalism really paid off She thanked me for the purchase with a smileYou just don't get that kind of customer service like that anymore So, Thank you so much LaDwaun for all your help I am loving my new Mattress My delivery was set up for the date we agreed upon and also delivered before noon that day The delivery men were also professional and careful when entering my home Thanks Rooms to Go!!

Rooms to go delivered non functioning items and improperly assembled furniture
I ordered furniture from Rooms To Go, order # XXXXXXXUpon delivery items were less than satisfactoryOne item was a power recliner (SKU XXXXXXXX), which did not work once we plugged it inThis tells me that that motor was not tested prior to shipping outThe other item was the console (SKU XXXXXXXX)It has doors and the door on the right was not properly installedIts not aligned and there is a huge gapOn the back of the console the cover was looseLike they did not finish putting it togetherI expected to have the items delivered with no issuesI called customer service on 02/to report the problem and the representative did not even empathize with me or apologized on behalf of Rooms to goAll the rep said to me was that he could have a technician come out in weekswell I expect a replacement on the Console as I do not want a console with unnecessary holes because it was not properly

did not set up my sofa like it said on website when purchasing sofa, just opened dropped and left
I purchased a sofa online with rooms to go The website said they would charge me dollar delivery charge, but it said they would deliver and set it upyesterday on March 21, 2017, the drivers came to my apartment They came in a hurry, opened the package, and just left the sofa in the middle of the living room they were so much in a hurry that they did not even get me to sign anything The cushions were not put on the sofa, they did not tell me where I wanted the sofa placed, I myself had to put the cushions on, and I myself had to move the heavy sofa and place it where I wanted it on my living room I called the number to complain at first she said she would email the delivery manager so he could address the issue She never said how can I make it rightafter I said I should not pay for delivery she said all she could do is credit dollars she made it sound lik

Force field fabric protection and rooms to go not honoring their warranty they sold per policy procedures
On 4/20/I purchased a sectional from rooms to go order # XXXXXXXX from LisaIn the amount of 1,for the couch and was explained and demonstrated on the benefits of Force field fabric protection which included a month warrantyFrom food and beverage stains, which the amount for this product was $which I purchased with the couch for the warranty and added benefit it was suppose to have offered the couch for protection from stainsOn 10/9/I called customer service to report a stain after trying to remove stain with cleaner provide with the sectional and warrantyI was unsuccessful in removing the stain and rooms to go advised me a certified rooms to go technician would come out and attempt to remove the stains that I was unsuccessful at doingAfter the technician showed up and tried his luck and was unsuccessfulHe recommended a professional steam clean s

Bought the Veneto leather sofa sleeper and matching power reclining love seat with console for over $2,in March Waited over weeks for delivery It came in on April 30th Was perfectly comfortable in the store but the love seat is nothing like it was in the store It is horrible! I called customer service but they pretty much said "oh well, you have hours to exchange it." It is not the same product that was in the store! You can't misrepresent a product and then wash your hands of it What kind of company doesn't stand behind their product! So now a technician is coming out For what? I am happy to pay a restocking fee and purchase something else but they won't have it It's not in their policy Give me a break! Terrible customer service!

attempted deliveries over period of months with no refund or resolution or discount or follow up with customer service Repeatedly misled
Park Blvd sleep couch on 3/17/
delivered wrong color on 4/12/ to get couch in the house deliver crew had to remove the underneath frame and put it back together and did an excellent jobbut wrong color
alerted Rooms to Go of issue and reset delivery of correct couch for 6/4/
6/4/correct color couch was damaged so mover would not bring it inside and would not take the incorrect couch
I apprised RTG of the problem with couch size and asked them to please make sure movers could handle leg removal to get incorrect couch out and correct couch in I was assured all would be fine and new delivery was set for 6/19/
6/delivery men tried to move incorrect couch without removing legs and damaged framethen gave up and left
I called a complained and they reset delivery for 7/7/ I begged the

We bought a recliner on September 2015, less than three months later started to peel offWe have been waiting almost a year for the parts and service
September 2015: Bought
September 2015: Delivered
December 2015: Seat STARTED to peel off (right)
January 2016: We call Rooms to go the 1sttime, they ordered a replacement
March 2016: right seat replacement delivered
March 2016: Seat STARTED to peel off (left)
April 2016: In Home, service to installService guy did not installed because now the left seat was peeling off, and he suggested will be better to have both, because he needed to take apart the recliner twiceHe also noticed that the middle seat has STARTED to peel offHe ordered both
June 2016: left seat replacement delivered
July 2016: waiting still for the 3rd seat replacement

On Feb13, 2018, delivery men damaged my wall, carpet, and power outlet with blue scented wax
In Jan2018, I purchased bedroom furniture from Room-at Northwest Fwy, Cypress, TX It was delivered Feb 13, During the delivery process a scented wax warmer was hit and blue wax ended up on my wall and my carpet; the outlet cover was also brokenOne of the men attempted to clean the areas but a oil stain remained on the wall and blue wax remained on the carpetI contacted Room-within minutes of the delivery men leavingI was informed that someone would contact me within daysI followed up with Rooms-by phone for several week, with no success in getting their claims department to contact me or send someone to inspect the damage to my propertyI returned to the store and spoke with the salesman, Ted; again with no successI used a Facebook message to express my concernI was contacted by email and assured that someone would be contacting me; that

I purchased a mattress from Rooms-(RTG), and this mattress developed an indentation I advised RTG about this issue with the mattress, and due to the warranty on the mattress an adjuster/inspector was sent to my home to inspect the severity of the indentation When the first inspector came out it was concluded that the indentation did not meet the criteria for replacement of the mattress When a month had passed since their initial visit the indentation became significantly worse and I contacted RTG again When the inspector came back out he declared the mattress needed replacing I called RTG within the allotted time given to have the mattress replaced and not only have not heard anything about the mattress I choseTo make the circumstance worse; I have pay an additional $dollars to have the mattress sent to me I have back issues, and they are worsening daily
RTG has treated my family horribly in the past, I do not understand why they continue to treat customers thi

Made a Sale with Promises, Poor Delivery Scheduling System, Followed by POOR CUSTOMER SERVICE
I bought chairs at Rooms To GoAt the time of purchase, I clearly stated I could not buy the chairs if they could not be delivered on a Friday or SaturdayI travel out of state for business Monday through Thursday, weeklyThe salesman said it shouldn't be a problemWe discussed itHe told me he would mark the account and I should tell the delivery scheduler when they calledWhen the delivery scheduler called, she told me the chairs were coming on a MondayI said I could not do thatShe said she would get back to meweek later I called back and left a message with a person that had to pass the message on to the scheduler; reiterating that I could not do a MondayNext time I heard from Rooms to Go Delivery was weeks later, on a Monday evening at 6:pm, saying the chairs were being delivered at 8:00pmBecause I couldn't be there, they were going to leave the chairs on m

Hello, I put Service Issues which was the best way to describe the other issues associated along with it from (Poor Customer Service, Delivery/Exchange Issues and also warranty issuesThis has been a very frustrating furniture experience for myself and my girlfriend with this particular furniture setWe have had to have (4) different exchanges on our loveseat and sofa due to damages found on the furniture when delivered such as stains,rips and now most recently burn marksOnly once did we actually cause a stain to the loveseat which was unable to be cleaned out which resulted in a new exchange piece however every one thereafter has been damaged and now the furniture set is not available anymore due to it being discontinued which is extremely disappointing..The customer service has also been up and down and it seems the corporate people and service technicians and down to the customer resolve center are all on different pages and don't know what is able to be done and what is not whi

Was told that the furniture was leatherThe furniture is not leatherIt is peeling and so called leather is rubbing off
This is the second furniture from the first furniture was delivered damage and this was the replacementWhich is in worse condition then what I purchased the first timePaid cash$First was a sectional leather and they said it was discontinue so I had get this oneI was mislead on what I haveI wanted 100% leather, which isn't

The sofa I bought is needing repair
I have called customer service and they say I am in such a remote location that it will be several weeks till they can get out They refuse to send out a service tech to fix my problem In the meantime, I am stuck with a sofa which will not recline They told me they didn't care if I contacted the Revdex.com and that I could not speak to a manager

I bought a couch and love seat at the cypress storei wanted leather when we got it I looked at material tag it was80% polyuerthane 20% polyesteri called thinking they made mistake but this is what they call leather I was very disapointedi have a plastic couch this is not leatherwhished I read the reviews

I am currently LIVID with Rooms To Go I purposely scheduled a delivery for a new sofa today 11/14/ Here is the series of events dealing with the delivery:
I received a call from Rooms To Go telling me my driver said I was not home I have been home all dayI was then told the driver would be told to come back to deliver the furnitureI called again and after dispatch was contacted, I was told the driver had not been released for the day and must return to my address I called again and then was told dispatch could not get the driver on the phone and would call me back directly once they didI then received a call asking how my delivery went I then told the agent my delivery has not HAPPENED yet I was then advised the last notation on my account stated dispatch was calling me backI called AGAIN and then was told the driver had been released for the day and my next earliest appointment was going to be SEVEN DAYS from nowI am 100% DISSATISFIED with Rooms To Go and how they have handled this deliveryI will be taking my grievances to email, Twitter, Facebook, yelp, and Google Reviews

Inferior products with bedbug infestation in mattress and sofa, had to pay heavily to apartment for bedbug treatment
Purchase Date: 01/03/
SKU No: XXXXXXXX,XXXXXXXX,XXXXXXXX
Order Number: XXXXXXXX
Sales Rep: STEVEN K
Payment Amount:
Payment Method: Credit Card
We purchased CENTURY PILLOWTOP Mattress (with box) and GLADE MUNCHKIN Sofa from your outlet (Store No1603) Although the products look good from outside, they are horribly inferior and are completely bedbug infestedIt took a little while for us to figure out the infestation, we also wrote a review and sent couple of emails to ***@roomstogo.com but there has been no luck on any responseOur days and nights have become horrible with these Bed Bugs around, which will surface within minutes of sitting on SofaWe have used insecticides many times, but no resultOur apartment was inspected as a part of general inspection and they found the infestation and have charged us a heavy amount of $for

Terrible customer support No help and trying to get more money
I purchased around $3,sectional and recliner just four years ago and it is defective When I called customer support they send send pictures, so I did Then they tell me to send more pictures and so I did Then they tell me to send more so I did and finally they come back and say, they want me to return my entire purchase and then they would credit me $to buy it again So I would have to pay $to get my coach back Not only do they want me to return the sectional but the recliner However, they sold me one defective piece in the sectional that they can easily replace but they are trying to get more dollars from me My order number is Order Number: XXXXXXXX
and I talked to: Kristie was the last person that emailed me
I asked her to just give me a store credit for the one piece they sold me defective and she would not

Spent a lot of money with RTG Outlet and wasn't offered the option for warranty fixes now the only furniture I have is a bed frame months later
Two Star Wars twin beds, one of them the circle broke and hit my son in the headBoth beds are gone now, no warranty repair offeredThe sectional sofa broke down in months and has also been junked nowOnly thing remaining from original purchase is king bed frame! Spoke with BB and have explained issues several times to "manager in the office" that won't give name to me and no one cares