Rooms To Go

I never received my furniture for a week after deliveryI called customer servi
Numerous calls and efforts to the customer service agents and I still never received my furniture

My complaint is that within one year the finish has worn off of the product - sectional sofa We were told it was wear and tear It is not
The sofa started turning darker colors about months into having it I called and asked how to clean it and was told to use the cleaner provided which we did and it made it worse I was also told to use soap and water to clean it and it made it worse I called to find out if we could buy another section of it to replace the ones that were terrible They discontinued the item We realized that we had put the additional sealant on it and called the number regarding that We were told from the pictures it is wear and tear It is not The sofa gets worse if you try to clean itwith water That is not No wonder they discontinued it Purchase Date: 1/12/Order Number reference number -XXXXXXXX; Sales Person-Regina G#XXXXXX; model numbers Sku numbers - XXXXXXXP, XXXXXXXX,XXXXXXXX,XXXXXXXX,XXXXXXXX,XXXXXXXX,XXXX

Data entry mistake on delivery date
Found the perfect furniture and was given a delivery dateCame back to purchase a mattress and found out my delivery date was changed to two weeks later...no noticeI called the salesperson and he said the delivery date shouldn't have changed but now he couldn't fix it If I was supposed to get furniture on a certain date, I want it on that dateIt wasn't back ordered, it was a mistake in data entry Management wouldn't fix the problem or give me a discount on the delivery charge....C

My name is *** * *** and I just went through a horrible experience with Rooms To GoBecause I cancelled my order with $down, I was charged 20% out of the $downFor what ? Nothing was deliveredThey said because it went beyond the hours that you are given to cancel and it would cost the consumer (me), 20% for the cancellationThis is nothing short of extortion or strong arm robbery by Rooms To GoThe store manager was incompetent in explaining the reason and the salesperson never explained the harsh charge to the consumer (me) what to expect if I were to cancel after the hour periodThis is mistreatment of all consumers that shop Rooms To Go and my wife and I will never shop there again as long as we liveI will advocate to everyone that wants to shop there to shop somewhere else

Misinformed us about a delivery status in order to close a sale
We requested a certain time frameThe never said they couldn't guarantee a certain time frame Two days before the delivery

My complaint involves a mattress purchased from rooms to goI was talked into a more expensive mattress as it was supposed to be a therapeutic mattress it comes out it's not a full therapeutic mattress It didn't solve my extensive back painI feel like I'm rolling off the side of the mattressI contacted rooms to go talk to the sales person he said call customer service customer service said they'll send out a technician which arrive today December 13, He said there was nothing wrong with the mattress call customer service is reported being with the pictures and they will arrange an exchangeI called customer service they said they didn't have the report to call later today I called at 4:PM to I was told the report was not in and I had to talk to the storeI called the store and they said that I should not been transferred to the store that's customer service his job to handle this problem customer service says no it's the store I'm getting a runaround and mattress

ottoman was in plastic wrap and it was already cut once we noticed a cut we called customer service, they have informed us they cannot do anything
purchase date some time in early May, didn't get it till 6/2/2016,so on 6/4/it was picked up and didn't notice the cut until 6/7/

Floor Model was purchased and Item was not in "Original- As Is Condition" per Contract
On 06/17/I placed an order at store #*** I was informed because it was a floor model that my only choice was to obtain a 3rd Party delivery company Sofa Taupe/LW/DU was not damaged prior to my departure on 06/17/ I was informed that the only date that I could take the items from the store was on 06/25/ On 06/25/2017, the sofa arrived damaged on the back and I informed the delivery company I was informed that it was already like that and I needed to contact the store I contacted the store on 06/25/and requested to speak to a Manager and was on hold for minutes and the store huon me I called back on 06/27/and spoke with Siri I informed her that I wanted to speak to a Manager Siri asked what this was about and informed her and she told me that I needed to contact the delivery company I then asked her who the Manager was and she informed me

delivery issue and unprofessional behaviour from store representative
I had placed an online order # XXXXXXXI with rooms to go for a dining table setI had a scheduled delivery on 11/9/On the day of delivery, I received a voice message from Rooms to go's Brookshire Texas brach phone number XXXXXXXXXX that said the driver has houses ahead of mine I was outside at that time and this message did not convey what houses meant in terms of time - ?mins or hoursI got another call mins later from the same person that said the driver will be at my house in minsI replied I was outside and will be home in minsThe lady on the phone was talking very low and I told her I could barely hear herBut the next thing she did was hung up on meI presumed she was trying to say "I will let the driver know that you will be at the home in mins" before she hung up on meI was home in mins and the driver never showed upI never heard back from rooms to goWhen I call

RTG IS NOT ALLOWING REPLACEMENT TO TAKE PLACE UNDER WARRANTYWILL NOT ALLOW CLIENT TO USE REFUND ON WHAT SHE WANTS TO BUY
I made a Sealy "Mizner Park" mattress set purchase from Rooms to Go on 4/16/16, the total cost spent was $Invoice # XXXXXXXX, and this was placed on the Rooms to Go credit cardIn May, the ENTIRE purchase was paid offNine months later, I called for Warranty information- the mattress was sagging I was informed that there was a year warrantyRooms to Go dispatched a service representative who came to my house on 12/14/to evaluated the mattress condition- it had sagged 1/inches- so it would be able covered under the warrantyWe were informed that Rooms to Go will contact me On 12/15/2016, I received a call and I was informed that I had options
1) they would replace the mattress or 2) I could go the showroom and pick something out - and this should be done within the next days
My family and I went to the furniture store Room

Bed delivered with NO Bolts
Weeks and still no service
Daughter sleeping on floor!
My wife ordered a bed for my daughter but the bed was not in stockAfter days we were contacted about a deliveryWe were told that the bed would arrive 11-7-from 3-The delivery guys did not arrive until 8:50pm when we were getting ready for bedWe had taken apart my daughters old bed to be ready for the new bed to be installed earlier that dayAfter the guys unloaded all the pieces they informed me that the hardware was not included and promptly leftNo call the next day from customer serviceI called on thursday morning the 9th and was told that bolts were being overnighted to meI was then to call customer service to arrange for a techNo bolts arrived and it has been daysI called customer service and talked to Lori (very nice) and she gave me a tracking number, the bolts were sent via USPS!! They did not even create the ticket until Friday the 10th and delivery not until

Furniture delivered damaged after delivery attempts
I ordered a dining room set that came with chairs around January 16thDelivery was scheduled for February 13thThe delivery guys were extremely rude and pushy to drop everything and go, and wouldn't even give me time to put floor protectors under the chair legs and tableAfter they left I noticed damage to four of the chairs and the table base as well as the glass topI called customer support and was allowed to exchange for a different table setBecause it wasn't in stock I had to wait weeks for deliveryWhen it was delivered, not only was the table damaged, but a glass bar counter I ordered was smashed on the truck before it even arrivedI called customer service and the agent told me she could get me on the schedule for weeks outI told her that was unacceptable and needed to be taken care of properly or I would be cancelling the orderShe got me on the schedule for week later and offered a $dollar in store

they were not able to solve the issue they put me on hold forever and I had to call them when they suppose to contact me
My husband is an active duty he bought insurance for our dining table and when I called them Bc we have issues with the table they send an inspector he said they were going to contact me with the results wich they didn't I had to called them and their answer was my problem is not something the they can't solve at this point I don't don't why they offer the insurance if is not going to b worth it

Triple horrible experienceThis is the absolute Worst Furniture Store everI order on- line after I was told that the items I selected were on back orderI paid by credit card the full price plus a delivery fees and some other trumped up fees (later found out that online stores are not even associated with the Local Stores) The price advertised was different and cost more(one of those hidden deceiving advertising that they do) The On-line store offered express shippingAfter order I found out that they do not give you a window of timeDelivery is from a.min the morning until 10:p.mI Stayed at my new home all day waitingAt 5, I had an emergency at my old condo which is miles away and needed to leaveOn my way, back they called to say they we at my new homeI asked that they wait since I was just three miles away and it would take less than minutes to get thereWhen I got to my home the delivery truck was pulling out of my streetI called customer service back and told them that I was home and the truck had just left to please have them come backShe called the driver and he told her he would not come backThey were taking the furniture back to the warehouseCustomer Service told me I would have to wait two business days to call and reschedule the deliveryI called in two days and was told the items could not be delivered and were on back orderThe items would be in on December 28thRemember, I paid in full for the furnitureI asked how could the items be on back order if they were taken back to the warehouseCS then said the items that went to the warehouse were not acceptable in not in good shapeThen I was told they would check and see it the items could be delivered they would get back with meThe next day they did not callI had to call them again and got another storyAt this point I asked that my money be refundedTo my shock, I was told it would take to days to get a refundBut, they had no problem charging my card right-awaythis is my second bad experience and I should have never given them a second chance
So, buyers bewareThis is not a customer service oriented storeI am now finding out from friends that their furniture is cheap, and not of good quality, when something happens to it they give excuses to prevent making things rightThey are greedy, and deceptive, an organization that lack customer serviceI plan to blast them on Facebook and everywhere I can on social mediaand by the way this was happening on 11-16-and they have not refunded by moneyBetter business is my next stop

We purchased a bedroom set and the headboard and bench that was initially delivered had damages, the wood on both pieces were cracked and paint was chipped Today they delivered the replacement pieces and both came cracked and chipped Called customer service and next available date to deliver the replacement parts is in January If I wanted to purchase chipped, dented, or damaged furniture I would have gone to their outlet store When you pay full price for brand new furniture you expect to receive furniture without damages I would like to add that on of the delivery guys was very rude on the phone, rude to both, my wife and myself I would recommend RTG to train their personnel on how to treat their customers, teach them manners and be customer service oriented Never had any bad experience like this one with any other furniture store Don't think I will make another purchase from RTG again

Purchased inferior leather sofa and chair from Rooms to Go No resolution after 1/months
Purchased from Room to Go matching rug, matching leather sofa and chair for support for my wife's back On Jan.30, in amount of $$2,364.62, order number XXXXXXXX Delivery was Feb We purchased the items in Vero Beach, FL from the local store for our temporary address in same city
After just a few days, the seat cushions began to collapse, causing discomfort and unsightly appearance We contacted customer service
After almost a month, they sent Jean out on March He put a piece of thin foam in each cushion No improvementWe called to report unsatisfactory results Customer service offered an exchange for different set but nothing was acceptable for my wife's back
After waiting for some time, we took pictures to the manager at the local store and we were immediately contacted for a date to replace both pieces
The new set was no better than the first We called c

I was delivered USED furniture times the third was actually the same couch I returned after first delivery
On Oct I placed an order for the Brockett set As of Nov I have stayed home times waiting for shipment that has always come with used furniture The first shipment came with a tear in the seat and obvious wear with a scuff mark and busted springs on the sofa the second also was worn and the third couch delivered was actually the same couch that I returned the first time with the same scuff mark and wear on the cushion None of the furniture has tags or paperwork from the manufacturer and they tell me they remove that during the "inspection process" that somehow missed all the tears and scuff marks? They take returned furniture and just ship it back out as new
My blinds were also damaged by the movers and I am having to replace all blinds in my living room to keep them matching but R2G refuses to pay for the other and will only pay for the one broken set,

Faulty merchandise, poor customer service and warranty policy
In July 3016, I purchased an L-shaped sectional online from Rooms To GoIt was around $The delivery address was in Oklahoma CityI bought the sectional for a 2nd home three hours away and because Rooms To Go did not deliver at the other City I had the furniture delivered to OKCThe furniture was delivered or so weeks later and was not set up or unwrapped in OKC by the delivery personnelI transported the furniture to the 2nd home in Grove, Oklahoma without any issue and unwrapped and set up the sectionalAbout two months later, we noticed a tear at the seam in the sectionalI emailed the customer service contact on their website and did not receive a response for about a weekI called and spoke to one of the customer service associates and was told to send pictures of the tear/furnitureI explained to the associate that I transported the furniture after deliveryA couple days later I received an email from

Furniture that was paid for and promised is now out of stock and not available for our move in date (12-8)We purchased a month ago
To whom all this may concern, here we are once again (We just had a problem with our delivery/purchase back in August- still we remain loyal customers) I am a customer in good standing with your companyMy name is *** *** and this is my SECOND encounter with terrible, horrific, unacceptable service I would like someone to please intercept this email and have enough HUMAN COMPASSION to intervene, accept responsibility for your inadequate service, own this issue and fix/make it right for the sake of a child
My family and I went into the Stafford, TX store on 11-2-and purchase over $of furniture from the Kids section from Tosha (salesperson)Before the order was placed, she checked availability, told us the furniture was available and placed our order Now, here it is days before we are schedule to move to a new place (12-8-

INCORRECT DELIVERY EXPLANATION AND CHANGE IN DELIVERY TIMEFRAME
I was advise from the salesman at the time of purchase that I will be contacted days before the deliver date with the timeframeI received a text message on 12/that my delivery will be between 4p-8p on 12/so arrangements were made to have someone available between 4p-8pIn the afternoon of 12/11, a call was receive stating they changed the timeframe to a time that no one would be at the locationDue to the late notice, we were unable to make arrangements for the new timeframe and was basically told that yes, we received the original timeframe as explainedYes they did change it which normally does not happen inBut unfortunately for us there is nothing that can be done