Rooms To Go

Bought over $2k in furnitureDuring the delivery process several pieces arrived broken or missing and during delivery stairs were damaged and broken
Our initial delivery was scheduled for Wednesday 11/upon delivery the men first broke two frames bringing up a boxThen as they were bringing up more boxes, they caused severe damage to my staircaseThe stairs have a vertical panel and as they were bringing up the boxes their shoes kept hitting the panels causing them to break themThe stairs also have a lip or seam and again as they were going up the steps they broke through several of the stairsUpon assembly the frame of the bedding was also broken and there were missing pieces upon the orderThe company was contacted the same day of the issues and we went directly to the store to speak to the manager who was also emailed pictures of the damage that was doneA follow up delivery was scheduled to remediate all the issues Tuesday 11/Upon this delivery the driver informed u

First of all, I have a whole home full of Rooms To Go furniture I purchased from Rooms To Go in FtMyers, FL
I bought a love seat/sofa set from themI was concerned with the maintenance /cleaning of a Ivory colored faux leather setSalesman told me it was no problem to maintainIn fact he gave me two bottles of Rooms To Go brand cleaner to use when I needed to clean themI tried the cleaner and it took off the color/grain of the sofaI have tried for over three months to get Rooms To Go to admit this is their problemThey refuse, even at the store and customer service levels
Seems now that I am stuck with damaged furniture with no further recourse by Rooms To Go
They have now lost me as well as hundreds of other potential clients as I'm a REALTOR and when people ask me where should they buy their new homes' furniture you can bet it won't be Rooms To Go

The item was delivered without rubber legs as was promised
There is a LIVE MOUSE within delivered itemNo idea what to do with it
I have ordered the living room on 03/10/in Rooms To Go store in The Colony, TXThe order number is XXXXXXXI was told by the sales women that I should not worry about my hardwood floor, the living room comes with the rubber legsIt came without the promised legs, I have no idea how to deal with it, the item is extremely heavy, I cannot upend it by myself to attach the legs or pads
The second great problem is that before couple of days I realize that there's a live creature lives within the living roomI've bought the hose a month ago, it came after a disinfection, so there were no signs of mouses and rats, so there's no doubt they brought it with the living room from their storehouseIt may sound ridiculous, but the mouse squeaks loudly around o'clock and I do not manage to fall asleepI was said by the customer service they canno

I ordered (2) pieces of furniture from rooms to go charlotte, nc, was a womens , was a mans wardrobe, I went in the store knowing what I wanted, it took us mins to place the order....only for it to go wrongThe terms of the sales that sales lady Jeanine told me would be that I get my womens dresser delivered in a week, and the mens wardobe would be delivered in weeks, not happy but it was ok with me, so I (*** ***) placed the orderThe womens dresser came as scheduled and promised in a week , the mens wardrobe delivered on time, but delivered came damaged, I refused the piece and took a couple of picturesI then called rooms to go in Charlotte, to address the issueTo be told there was no manager on duty, to call back tomorrow, and that their regional customer service lady would call me....I did get a call from a lady but not their regional one, another areas customer service rep, who informed me that I wouldn't be able to receive the mens wardrobe until a month la

Rooms-is charging me for a mattress I never received
On 1/11/I went to Rooms-and purchased a queen size bedroom set with a mattressOn 1/18/Rooms-delivered a bedroom set with king size mattress which of course would not fit the bed we purchasedI called Rooms-customer service line and the actual store we purchased from during the delivery to inform them of the mistake that was made, they said they had to order the mattress because they didn't have a mattress in stock, but said it'll be weeks before it comes inMy wife and I were slepping on the floor and couldn't wait that long so I cancelled the orderI purchased a mattress from Mattress Firm that following weekendI requested a adjustment to my account for the original mattress I never received from Rooms-and they wouldn't make the adjustmentI did a dispute with the finance company/Synchrony BankRooms-sent them a forged inital on the delivery ticket (that I never signed)I re

Rooms To Go's delivery service caused significant damage to house and yard/driveway when delivering furniture
On or about, 12/09/2015, $3,worth of furniture was purchased at your Knoxville, Tennessee store (XXXX) by David L(Order #'s XXXXXXXX and XXXXXXXX)Sometime later, a delivery was made on the first order # and, subsequently, the door and the door frame was damaged on the entrance to the houseIt was subsequently brought to the attention of the deliverers whom acknowledged the damageSeveral days later another delivery was made on the second order # and upon leaving the house, the truck veered off into the yard and up on a drainage ditchWithin this rip-rap ditch is a 6" sleeved 100+' pipe that was crushed and pinchedDamage was on the way out from the delivery and the drivers just stopped for a minute as if they were discussing their mishap and then chose to leaveOn both occasions, Rooms-was notified and a letter requesting detail of the damage was sent t

After many years of successful purchasing and customer service from the Glades Road Boca Raton location we just had a horrendous experience with Rooms To Go We ordered leather electronic swivel chairs a dresser and a cabinet for our home in North Carolina We were told that the NC region did not have the chairs in stock, but they could be shipped from the warehouse in Tampa, Fl for an additional charge of $350, which we agreed to We were to be in NC for week in October and were assured that our delivery would be on the Friday that we would be there The order was placed on 10/8/and the delivery would be on 10/26/ On the 26th we received a call that the dresser and cabinet were coming, but the chairs were not "in stock" and would come the following Friday We informed RTG that we would not be there the following Friday and that we wanted to cancel the order for the chairs We were told that only the sales person could cancel an order We contacted the sales person, Elaine Petrassi, and received nothing but one run-around after anotherShe did nothing to help us and passed off the responsibility We contacted the store and customer service asking to speak to the manager and were never connected to the manager We ultimately disputed the charge with our credit card company After numerous attempts to cancel, we received a call that our chairs were being delivered on Friday, November We cancelled the delivery We finally spoke to someone in customer service who cancelled the order and went in to the store to repay for the dresser and cabinet that were delivered At the time of the original order the store personnel knew that we needed delivery during the week that we would be at the house It is a vacation rental, which is another reason why there could be no delivery after we left We were assured that this was understood and would be accommodated After the purchase there was a total lack of assistance from anyone we contacted I would strongly discourage anyone from doing business with this RTG, the store manager and the salesperson I am going to contact RTG Corporate to lodge complaints against the store manager and the sales person

I bought a couch and paid about $for itAfter a few years the material (whatever that is) started to peel offThe couch had a leather certification sticker on the bottom, definitely not leather! The legs of the furniture have also stained my carpet hot pink! I was misinformed by customer service from the beginningWhen I finally received, an email giving me a credit I went to the storeThe sales person proceeded to let us pick out bedroom furniture in place of the sofa and we were to pay the differenceAt this point I was satisfiedHowever, when I went to pay on Tuesday I was told I could not do thatThat because I bought a tv package I could only get another couch with the creditI've already bought a new couch, I don't want another cheap couch! I called customer service, spoke to csr, her manager, and her supervisor who hung up on me! I get that they have policies but if I was misinformed by their customer service that is not my faultIf I am giving the couch back I should be able to use my credit anyway I like in the store, but I can't because I bought a TV package! Very unhappy! Will not be getting a replacement couch because they are going to make me pay delivery and tax on itI will not ever give them another penny! Look they have 92% negative feedback!

Exchange of new living set failed six different timesWhen the old living set was removed from my house, my front door was damaged as well
Six months ago, and purchased a living setThe furniture arrived brand-new to my house, unassembled, sealed, and in boxes as it should beIt was an Eric Church Highway to Home renegade brown leather pc living room with power plus reclining sofa #XXXXXXXPThis particular living room set happens to be one of the most expensive living room sets currently in the store and one that I carefully searched for and finally chose for my homeIt took a lot of my time and effort to make this final decision
Unfortunately, the furniture started to fall apart in some areas, so I contacted Rooms To Go customer service and asked for the discrepancies to be repaired since the furniture was still under the manufacturer warranty
The technician who showed up at my home to take care of the issues completely failed to resolve the problemsHis performan

We purchased a reclining sofa on 3/15/and it was delivered on 3/22/
It is so uncomfortable that when I watch tv the headrest, when it is reclined, doesn't even support my head and I have problems with my neck and have to have supportThe seat after only one day sitting has lowered on the left side that it has hurt my sciaticnerve
We called the store# and spoke with the salesman Jason Schwandt and told him we needed to return the sofa and we would upgrade to a leather sofa and chairHe spoke with the store manager and said they can not do a return because now it is used and can not resell itWe even agreed to pay the extra delivery charge and pay a lot more money for different furniture and an extra piece
Now, after being so upset with them and their attitude, we don't want to buy anything from them and just want our money backWe also called our credit card company and they are going to help us
With all the complaints with that business I don't know why Revdex.com has

Delivery gone bad
My order was delivered last monthOne of the nightstand's legs was broken and the kitchen table was missing from the shipmentI called and was told weeks for redeliveryI am not happy about thatNow today I notice that my credit card was chargedI called your number and was connected to someone who was very rude and refused to help me, finally transferring me to somewhere else without giving me a chance to speakI paid $for delivery and over grand for this service

Charged Off account
*** *** ***
Acct # XXXX XXXX XXXX XXXX
I was un-employed from 3/1/until 12/1/so my account fell behind due to hardshipI contacted Rooms to Go on 2/26/about the balance on my accountI was advised my account had been sent to collections but because it was not finalized yet the only way to retract the account from collections was to make the full balance due on the accountI processed a payment over the phone for the full balance of $and was told my account would placed back in an active stateI contacted Rooms To Go on several occasion because I started receiving calls from a collection agency.I was told by a csr my account had been charged offI explained to the csr I had paid the account in full and was told my account would be active in good standingI requested to speak to a manager and I still haven't been contacted yet after calling on 3/I called back on 3/and spoke to another csr who advised the request wasn't

Its was black Friday my husband and I went to Room's to Go located at Medical Center Pkwy, Murfreesboro TN XXXXX, XXX-XXX-XXXX to purchase a bedA salesman came to us helped and we picked out a bed and we went to a window drew up a contract and paid cash and check for the bed the total came to We were told that the bed would be delivered DecAfter about days I discovered that I had no use for the bed so I called the store to request a refund I was put in touch with my salespersonHe questioned my decision, and told me someone from customer service would contact meTwo day's later customer service contacts me and says that my check will be cut on a Friday and mailed on MondayI wait on the mail and nothingThe next week I took off work and still nothingI called to complain I was told that the only thing that could be done by customer service is to ask that my refund be expitditedI was called two days later and told that the refund said that I must

I paid $on 05/27/18, for end tables, and cocktail tables, for a party I was having I was only given end tableI asked for a full refund
I spoke to the manager and explain how rude the delivery driver was, he told me it was not their problem, that a end table was missing, because they were contractors, I spoke with the manager at rooms to go, and was told I would receive a full refund and delivery charges, on 06/08/18, I called rooms to go and was told they approved and sent it out, but now they have no record of it being sent out, they are giving me the run around and the customer service is horrible, I want my REFUND ASAP, THIS IS UNACCEPTABLE BEHAVIOR

Miscommunication, deceitfulness, poor customer service, damaged property
I ordered furniture from rooms to go onlineMy delivery date was days from the purchase date and my delivery time frame was set upI received text, email and an automated phone call stating this the day before the delivery was supposed to take placeI personally had to work however my father was at my house waiting for the deliveryHe was in the livingroom with my kids during the time of the supposed attempted deliveryAt 9:50am I received a call and voicemail stating to call back when someone was physically homeI called the number back at 9:51am and spoke to dispatch who told me it was too late they probably couldn't deliver it today and that I needed to wait until a manager called me back to rescheduleNo body came to my door, the place where the delivery was supposed to take place and like I said before I missed the phone call by one minute because I was at work My dad, my three kids and two dogs

I ordered furniture months agoI have rooms to go's broken wood and bed in my home and STILL no furniture
Let me start by stating that my home is not a storage unitI am done hearing "I understand your frustration..."Rooms to go needs to come pick up their heavy trash immediatelyI intend to be compensated for the inconvience of having to store the broken furnitureThis is in my son's bed room that he no longer can be in for months nowJust as it was stated in previous complaints, poor customer service follow up and follow throughs is only the cherry on the cake to have had waited month for furniture to be delivered less the hardware, parts and damagedI'm not going to waste my time typing a chapter book of the countless unprofessionalisn and unfulfilled promisedAngry is an understatementThis is unacceptable and is the norm of this companyJudging by the complaints I've seen here, it is obvious that it is no care to this company of how their customers are handled

Rooms to Go delivery men damaged our table on delivery, didn't replace it for a month, missed the delivery date and won't issue a refund or return
In July we purchased a table from Rooms to Go, we were told that delivery would be a month down the line, we were okay with thisWed paid using my AMEX and two gift cards we had been givenThe sales person told us to keep the gift cards in case we needed to be refunded for any reasonIn August when our table was delivered, the delivery men damaged the table immediately but did not outright tell us they had, though I had seen it happen myselfHe had simply told me if I "found any damage to call in a claim"I told my husband as soon as they left and we called Rooms to GoWe were told they would replace the table for us in another month (that takes us into Sept)We asked if we could instead receive a partial refund due to the damage caused, the delays and the inconvenienceRooms to Go declined, so we settled for waiting another month

I believe I was a victim of
Identity theft someone clone my card to make a purchase
on December /I made a purchase using my synchronic Bank Rooms to go credit card order number #XXXXXXXX the total amount was $I paid the taxes as required by the credit card of $the total amount to be charged for the total purchase was supposed to be $but, yesterday I went to Another Rooms to go oulet to buy a product when I tried to pay the $with my card the card was declined I was confused because my credit available was $I was so embarrassed and confused because I paid my bills on time but I decided to pay with my debit card because I really like the item, so I decided to call synchronic bank and that's when they told me someone made a purchase with my credit card at rooms to go and the charge is pending since December they told me to call them since that specific credit card can only be used at rooms to go obviously I have reasons to think someone clone my card since

Providing a third party company as being very reliable a company that been using for yearsAlso giving misleading information about a product
On Saturday March 24, I went to room to go to browse around and first found a couch with no legs, which was perfectly fine because the tag stated itNext I found a dresser which the tag did not state anything when I spoke with the sales person, I asked him was anything wrong with it and stated no, once it was delivered to my home it was a hole on the right side of the dresserPrior to all of that, before deciding to make my purchase I was looking to find someone to deliver the furniture I was going to go with someone off Craigslist but I was informed that they had 3rd that work with for years and trustedThey kept a printed out list of the companies and also stayed never had any issues with these companiesThe honestly sold the 3rd party delivery company to me which was precise deliveries that charge $ dollars plus taxI set up fo

Inaccurate color of items and unwilling to help customer
I purchased the dining room set on September 7th 2018, the my order number is XXXXXXXX, sales rep was Sergey Pesch,SKU number is XXXXXXXX, Marine sidechair blueI paid via MasterCard, the amount was $after taxes.I went the following day September 8th to pick up the dining room set at the warehouse, about an hour away from ny homeThe chairs looked a teal/blue is toned chairsWhen I arrived at the warehouse to pick up the set the chairs were greenI stated the chairs were a different color thann the description and I showed the warehouse personnel the picture online and they agreed the description said blue and the chairs were greenI was told to take them since I had purchased them and I needed to call to complain and have someone do something because the warehouse personnel couldn'tI called customer service for about a week and after speaking to multiple reps the lat one yesterday said I had to speak to the store