Rooms To Go

I wish I would have looked them up before my purchaseI made my purchase in Feb and set up delivery for March since that was the only Satdelivery openI was told that they could not give me a time, I had to be home ALL dayWhen my dinning room set arrived, it was the WRONG one, NOT what I paid forSo when "Customer Service" called I told them this was not what my orderShe told me ok and I had to call that locationI was VERY UPSET, after all I paid for it and I had to do all of the leg workSo after calling the location, the next open Satwould be in AprilSo I told the agent that would not work, I paid for this in February and you made the error but now I am being punishedI now have to take a day off of work in order to receive my purchase (Not Right)I ask the agent what was going to be done to compensate meshe stated Nothing, we do not compensate customerI was also told the same thing be the customer service agentI will not spend another PENNY with RTG I will also tell my friends and family my experienceStore # *** Order # XXXXXXXX and my sales person stated out nice and new, however when I told her I received the wrong set and should be compensated she became a nasty (Dione ***)

Unfortunately there is only one option for a comlaint type, but here are also a few other issues associated with my complaint such as: Customer Service Issue, Delivery Issue, Product issue and Sales issueRooms to go is the worst company I have ever dealt with in my lifeFrom day one my experience has been nothing short of horrible, horendous, disappointing and unresolovedI walked into the store with a budget, and was sold a bedroom set within my budgetWhen the bedroom set was delivered, the wrong bed was delivered and the brand new mattress was soliedI called Rooms to go, regarding soiled mattress and they could not replace it until a week laterI also contacted Rooms to go regarding the wrong bed being delivered and that included several phone calls before a call back and several visits to the store before some kind of acknowledgment and to get to the bottom of the issueLater to find out that the sales associate misquoted me for the wrong bed and they were unwilling to giv

Dry-Rotted Furniture
My name is *** ***I have been a customer of Rooms to go for Eleven Years (11) I have paid cash my purchasesI was advised by my sister and cousin about the hideous quality of Rooms to go FurnitureI decided to purchase the furniture anyway I'm very disappointed with the quality of you'll merchandise I purchased this living set in My husband explained to me to pick out something with good quality so that it can last for years to comeMe and my husband lives in the house by ourselvesWe rarely have company in our homeFor the price of that furniture and it is dry rotted (Pealing) and starting to deteriorateI have relative's that purchased Leather Furniture from other Company's and they have had they furniture for Twenty to Twenty Five years and they furniture is not pealing or dry rotted and they also have children living at home and extremely more company then we can ever dream of I'm gone to write the Revdex.com, The Today'

SAN ANGELO BROWN PC SECTIONAL is defective and poorly made, repeated issues, and Rooms To Go is refusing to come and get it, at my request
I purchased the SAN ANGELO BROWN PC SECTIONAL in March and it was delivered on April 7thImmediately there was a problemThis sectional is modular and the right recliner would not fit correctly (could see daylight between the pieces) and the back of the recliner was tiltedRooms To Go ended up coming out times after the original delivery in an attempt to correct this recliner, and on the second try the Driver was rude and disrespectfulAfter the third try the recliner was accurateOn June 11th, one of the recliner levers broke inside the arm of the reclinerToday (June 13th) I called Customer Service and got no satisfactionThey want to send out a Tech to look at the piece before they determine what they will doI stated repeatedly that I do not want this inferior product, it is too expensive to continue having issuesIt is obvious

I receive email advertisements (regularly) from RTG On Friday Jan 6, I received a sales email re: a Jansale
I was provided with a sales price on a living room set (# XXXXXXXp) of $but when I contacted the vendor (Rooms To Go) I was told that this package was not offered in my area and presented with a different set at a different price All of the conversation (via IM chat) is documented below
Sat 10:06am
ME: I am interested in the Alpen living room set (reclining sofa, stationary loveseat, piece table set with lamps) and have two questionswhat was the regular price of this set in and the lowest sale price price of this set in 2016? Thank you!
RTG: Good morning, we are not able to view all the past sales to see what the lowest price wasAnd we are not told a head of time what the sale prices would be for the next saleWe can only see the price and the current sale priceBut if you were to order and the set goes on sale between the ti

Damaged Furniture delivered after weeks of original order and now being asked to wait another weeks to get replacement
Order #XXXXXXXXI was placed on 11/and was finally delivered on 12/with one third of the furniture being unstable due to "Manufacturing Defect"Customer service is so poor that the best they can do is get a replacement delivered after more weeks of waitingWhat a shame and poor customer experience

Missed commitment and lied after the fact
I was called by Rooms to Go on Thursday November 9, and a message was left stating that my furniture would be delivered on November 11, between 11:AM and 3:PM I stayed home waiting because they do not call ahead they just show up
At 2:PM I received a call that they were running late and were not going to make their commitment and if I had issues to take it up with Customer Service I called customer service and was given the run around that they were truly sorry but they did not compensate customers for missing commitments and could not give me anything more that it would be delivered sometime that dayI asked to speak with a manager and was connected after some timeThe manager went through the same motions to confirm that it was truly late and she was very sorry and it would be there sometime that day
The furniture arrived at 4:pm hour and minutes outside my windowI asked the delivery personnel if

Salesperson was a liar and sold me a couch telling me it was on months financing, when all they had was monthsI found out when I received bill
on 4/14/my husband, month old and I went to purchase a couch We found one with Nina's help I asked what the financing plan wasshe checked my existing credit line and came back and told me months This fit my budget, as I did not want a payment over a monthIt took us awhile to decide on the right couch and my husband and daughter were getting impatienti signed the paperwork and paid on 04/i received my credit card bill and the minimum payment on the couch was double what it should be on monthsOn 4/I called the sales person Nina and told her about the issueShe told me to call synchrony creditI called them and they could not do anything and told me to deal with the showroom I called Nina back at the store and asked her to get with her manager and she said she would and the financing departmenti as

I request a full refund of my purchase and delivery fee due to poor communication involving delivery of my order
Today I should have received an entertainment center, however, due to poor communication, the delivery driver leaves my home before I get there to let him inTo my understanding, the delivery person should have called minutes before arrival time so I can leave work and let him in the homeLess than a tenth of a mile away from my home, I pass the Penske truck knowing that my furniture must be in thereSo I callNo answerI call again and still no answerMy husband calls and leaves a message, but we still cannot get an answerThis is the 4th large purchase I have made at Rooms To Go, and I always received the phone call so I can leave work and let them inUnfortunately, this time I did not receive that callI cancelled the order, but Rooms To Go does not want to refund the $delivery feeInstead, they suggest I get a mattress pad in place of the $109??? I re

bought bunk bed from you 8-15-after about months the whole bottom bed tilts - shakes back and forth I can see the screws are not tight
bottom bunk tilts back and forth very looseI called the store when this happen about months in and they saw sorry didn't get warranty cant help its your issue went to the store last week same thing sorry nothing we can do well yall installed the bunk bed do you not stand behind your products? this bunk was not cheapI tried to fix this taking it apart but its a HORRIBLE DESIGN it never gets tightI love how the sales man sell sell sell then once you step out the front door they are DONE with youThe last couple furniture items we bought across the street at ASHLEY and one piece at the DUMP a couple miles down the road wont shop there again if you cant help fix this minor issue that would cost you next to NOTHING!!

I have deliveries,all of them turned out badlytimes they brought a defective item or the incorrect piece .Ive lost time and wagesNothing yet
I purchased a sofa ,love seat , piece table and rug and server and a mattressMy delivery was sofa,love seat ,end tablesThe sofa was defective , the back legs did not have a hole to screw in the legThe delivery guy said no problem we'll just leave the defective sofa here in the meanwhile and we'll bring the correction on a later date .my second deliver came and it was not the color server which was my server table The brought the wrong color server I ordered dark brown they brought whiteThey refused to take back the white server and insisted that they would replace itMy 3rd delivery was the replacement for the server The server is defectives and has a big crack on the sideMy 4th delivery server broke again and delivery guy said he must return itMy 5th delivery which is finally my replacement for the sofa in the 1s

I am a business owner myself and I am pretty understanding and I rarely write reviews but I wish I could give Rooms To Go zero starsI reside in South Florida I purchased furniture on 9/4/with the expectation to receive on 9/9/17.My husband has a Rooms To Go store card so we went on 9/6/and purchased additional pieces on his card and added them to my order.The salesman informed me that all deliveries for that upcoming Saturday due to Hurricane Irma had been cancelled and he would have someone to call me to reschedule for next Thursday so everything could be delivered together.Great no problem!!!I receive a call the next day stating my delivery was for 9/14/okay fine.The day after delivery confirmation I receive a text saying to reschedule.I haven't even ordered a week ago and already reschedules.I immediately phone customer service because all the local stores are closed due to the hurricane.They tell me there was a fraud alert put on the orders and they would not be delivering my items.I am like okay remove the items my husband purchased with the store card and deliver what I paid for with my debit card."NO,you have to go to a store"All the stores were closed locally in preparation for the hurricaneThe hurricane has come and gone and most areas have no power, street lights, internet etcI demanded a refund on 09/08/and they provided zero assistance what is the point of having a 1-# if they cannot helpI just moved into a new place and I am on a air mattress as well as my child.Not only do we have to deal with the aftermath of Irma finding food,gas,being without electricity and shoddy cellphone service we have NO FURNITURE.I refuse to wait to receive furniture I spent my hard money on because of a store card I didn't even use to purchase the items with had FRAUD but how so and we went to a Rooms To Go store where he brought his ID these people visually saw him and the customer service rep spoke to a finance rep .DO NOT SHOP AT ROOMS TO GO RUNNNNNN

Charged interest after advised after opening new credit card there will be 0% interest for months with purchases
I opened a new credit card with Rooms to go because I was advised that current promo was 0% for months on my purchasesDate of Purchase: 11-10-2015, Delivery Date: 11-17-2015, Purchase amount $2,Rooms to go called me advised that they would not be able to deliver by the date promised unless I use a different form of payment by a certain time of the day that same dayI then used my Bill Me Later account because I needed my furniture before ThanksgivingI was then told that amount of $$1,will be credited to my Bill me later account on 11-11-and that taxes and delivery charge in amount of $would remain on my Bill Me Later account causing interest on 1/5/for $3.57, on 2/5/of $and I had to pay it off on 2/22/to avoid future interest chargesThis was not disclosed to me until laterI am still paying off TD bank for Rooms

A few problems with this company and my purchase
1-Took day off for delivery, came early which was great but they didn't have the correct hardware to be able to put the bed together They tell me that "someone will come out today and get it done", and for me to call the store I am told by customer service that they have to overnight the hardware and that it would be until the next day That once I have the hardware to call and set up for someone to come out
2-Waited all day for hardware that I was told was going to be FedEx over night, did not arrive, call customer service, come to find out that hardware never did get sent out yesterday, it was only set up today and it is not Fed Ex its UPSI am given a tracking number and am assured that I will get it tomorrow
3-Check UPS website and see that the request was not done until today (was supposed to have been yesterday) and delivery date is now Monday, not overnight as promised
4- Take time off from work to be here for delivery, take time off work to be here for FedEx and to be able to call for someone to come out and finish the work, and now I have NO idea if it will be tomorrow or Monday
All customer service can say is "sorry" Sorry does not pay for my day off, sorry does not make hardware appear and finish the work

I returned a call to headquarters and when I spoke to "abby" she was extremely rudeShe kept talking over meI had to ask her to let me speak
Representative was rude and kept talking over meAt one point during the conversations she was offering me some sort of warranty on my sofaI asked her if it would cover the exact same sofa I have at home, she said noI said okay, then i'm not interestedBefore I could even finish my sentence she interjected and cut me off and rudely said something like "WHY WOUDLNT YOU??" SHe kept talking and wouldnt let me answer so finally I said "if you would let me talk I could answer your question" She was so rudeI was very much in shockI wish that conversation was recordedShe's the one who called me, I was simply returning her callIF she's trying to sell me something, she's going about it the WRONG WAY

ROOMS TO GO FT MYERS:
I was misinformed, customer service was horrible and totally insulting
they made no effort to hear what I was sayin
I purchased sofa and chair, I had both bonded, for stain guard,
It was expensive but after speaking with my sales person she convinced
me it was "worth every penny"It shields against all stainsie: red wine etc
I have a small dog he jumped on the couch(which is usually covered)
he got a dirt mark(not mud, not grease) on the cushionit took much elbow work and the cleaning solution the store provides you with before it came offI called the number to question as to whether, the sofa had indeed been guardedI was told that with this warranty "dirt" is not coveredI tried to tell them I got it out, I was just concerned if there truly had been a real stain(wine, food, etc) that I was certain it would not come out
I was told I voided my warranty, and to get a tech out there to look at it and resealI would have to take pictures and send it to them
again I told them there was no stain, again she said they wouldn't do anything because dirt isn't covered.AND I HAVE TO SEND PICTURE TO PROVE I WAS NOT LYINGI WAS TOTTALLY INSULTED
needless to say BONDING, SCOTCH GUARDING, is a rip off!!
DO NOT WASTE YOU MONEY!!!!!!

When the delivery people came out delivered furniture and damaged my walls I called the office and havent heard bac,
We ordered thousands of dollars of furnitureEvery time they delivered broken furniture After the 4th or 5th time, we finally got all of our furniture Now they damaged my door frame and my wall I called and no one has called me back yetI am not happy and will not use this company in the future

problems with Rooms to Go and its deliveries and customer service problems
First of all the salesman entered the wrong order in the computer and they delivered the wrong itemI had to pay extra to get what I paid for after multiple calls to the company and they did not solved the problemAlso salesman told me I was going to receive everything the same day and part of my living room won't be here until December and company said there's nothing they can doI'm supposed to receive today the correct item which I had to pay more money to get, and no one cared to call to tell me the delivery timeI called the company customer service line and they told me that I have to "stuck in my house from 7:00am to 10:00pm because they were doing me a favor" A favor that I had to pay more money because the salesman made mistakescustomer service is the worst I ever encountered in my whole lifevery ride employees

Delivery was late
I called the store on June 16th in the evening and spoke to a gentlemen with the last name JohnsonI gave him my information regarding my delivery and he said he was very surprised that they were running behind since they only had deliveries that dayWhen I questioned the delivery fee and the call asking me to be home to for a time period and now it was interfering with my time he told me that those times were a courtesy time and I should expect to be at home all day That this information should have been told to meHe did not respect my time, when I questioned his customer service he didn't apologize and told me he would have just stayed at home all day and did nothingI was moving during this time and moving in my year old mother

Table is too big for my living roomWhen it arrived and I was overseas with my dying fatherRooms to Go does not want to exchange for smaller one
Hello Revdex.com,
I hope everything is going well
I bought a power six piece leather couch, a recliner, and a cocktail table at Rooms to Go in Cedar ParkThe delivery was made while I was overseas taking care of my dying father
When I returned to the US, I noticed that the cocktail table was too big for my living roomI called RTG and spoke to an attendant, and explained that I would like to exchange it for a smaller table, and explained the reason of my late requestShe informed they wouldn't be able to exchange it because the table had been at my house for almost a month, so I asked to speak to a manager so Jessica answeredShe said the same thing, so I asked to be transferred to her manager, ToddThe response I got from the three of them was the same, they couldn't help meI understood the return policy but I thought that I