Rooms To Go

The benches were back ordered and now they aren't covered under the warranty
When the bar table was purchased they were backordered so they were apparently put on a separate order from the rest of the tableNow that the leather on the one bench is cracking Rooms To Go is telling me there is nothing they can doI was never sent any paperwork on the extended warranty that was purchased and now my the benches look terrible because the leather is cracking

Ramiro Sale#XXXXXX Sold me electric recliners Today was delivery, and I got the manual which is not the one I payed for call store and customer servic
I call customer service I spoke with Antonio and I also told him that the left side drawer was broken he said I will have to replace that, but for the recliner I have to call the storeI spoke with kenny when I called, because ramiro was not there supposedly even though the business card says he has off tues & thurs,
Today is monday! therefore she told me I got what I paid for ,and if I want the electric recliners have to paid the diference and take the cash to the store I Payed for this purchase being $the total to be treated like this, and she hanged up on me when I requested for the store managerI'm very upset about over paying for something I did not receive, as well as how customer service didn't do anything to help me

Purchased a sectional sofa from Rooms To GoIt Is years old and fell to the ground when sat onStore will not fix or replacePoor quality & customer service

I requested new parts for my bed Early August 2017, it is now November and I have yet to receive the replacement parts
I've spoken to CS management and reps, no one can explain why after days I still haven't rec'd my replacementThe check payment was cashed by this company in August and its now Nov, and I still have no partsIve called times, and no one ever followed up on checking with the "parts dept" to see where the replacement isthere has been absolutely no help or resolution after mos of waitingThey now stated it would be an additional days before I can be refundedI have never had this kind of terrible customer service with any company!

Did not honor extended warranty
Rooms to Go sales reps use bate and switch tactics to get you to purchase the "extended warranty." We were told that if we could not get the stains out of our couch/chase sectional then all we needed to do was to call customer service and get them to come clean the stains.The sales rep told us it did not matter the number of stains This in fact is NOT the caseIf you have more than stain they call it an "area clean" which we have a few small stains on multiple cushions/pillows
We found this out by having their service team come outThe service tech Samuel was extremely rude and disrespectful and told me "this is an area stain" took pictures then walked out of my house in the middle of me talking to himI followed him out to his vehicle(which he basically sprinted to) trying to get his name and to see what the next steps wereHe closed his door in my face and he refused to give me his nameIt took me calling customer service in order to ge

I bought an extended warranty for a sectional sofa I purchased in December The cushions need to be replaced
I did not immediately purchase the extended warranty on my sectional sofa About a month after my purchase, I got a call from Rooms To Go about the extended warranty I was told in the store as well as on the later sales call that the extended warranty covered many things that the warranty company now says are not covered
Less than six months after purchasing the sectional, the cushions began to noticeably sag It has gotten more pronounced over time
I have had two different companies come out, and both agree that there are problems with the cushions The last company told me that the cushions could be easily replaced, alleviating the problem There are two adults living in the house, and no children
Both times after a technician came out, the warranty company did not bother to call me back I had to call them, only to be told that nothing would be done

Delivery team damaged my property while moving items into my homeI filed a claim immediately the same day and no response from company
On 3/3/the delivery team damaged my property while moving furniture into my homeI noticed the damage to my railing on the wall before the team left my homeThere were paint chippings on my carpet that brought the damage to my attentionI immediately called customer service and took pictures of the damage while the team was presentOne if the crew members denied causing the damaging until I told them I had taken pictures of my home before their arrival and gladly will show them proofThe customer service rep stated she had submitting my claim but never gave me a claim reference numberShe stated someone will be in contact with me soonI've called customer service several times since the incident and all I get us the run aroundThe reps claims to not have the delivery team contact number or anyone that can assist me with resolving my cl

I never received the furniture I paid for and now I can't get my refund either
On May 1st, I paid over 4,in cash for living and dining room furnitureI tried over times, to have this furniture deliveredDispatch was horrible and misquoted times continuously leaving me waiting and missing work obligations and my son's athletic eventsOn the last attempt on June 1,2016, I waited at home for the entire day (9am until 11pm) and no delivery was madeI was calling customer care the entire day and I was being told that I was the next delivery, the truck was on their way, the guys were one stop away, etcI called the next morning and I was told the truck broke down.Finally, I went to the store for my refund and was told I had to get my refund and was told that I had to be given a check even though I paid cashThe check took days to be mailed to me and was then sent to me in the wrong nameAnother careless mistake, after numerous times calling "customer care" and combined hour

Driver did not report on the scheduledThe delivery date had been confirmedI took off to be here and he did report
After calling customer service, neither the delivery supervisor nor the store manager were able to resolve the issue

furniture damaged twice
On May I purchased a bedroom set the Mansell Manor Cherry Pc Queen Panel Bedroom and a Mansell Manor Chest...The Mansell Manor chest was damaged at the bottom, the mirror was damaged and the long chest was damaged....On May the furniture was re-delivered again with the same issues the mirror had a scratch and the Mansell Manor chest was damaged at the bottom again...To make matters worst...The Rooms To Go in Fayettville, NC never bothered to call June until the day before re-delivery June to verify what happen to the furniture....I called to speak to the manager Mike at 11am but he never called back so I called back to the store at 1pm to be told he was at lunch....So that just tells me no one cares at the store because the furniture was damaged on May but no one cared until the day before to follow up to talk to me and now here it is a month later and I'm still having issues with being brought back scratched up and dama

I bought a nightstand from Rooms-RoundRock, TXThe nightstand is defective when deliveredI called but they refused to address
I bought a nightstand from Rooms-RoundRock, TXThe nightstand is defective when deliveredI called but they kept saying that I need to talk to the sales personBut the sale guy JEREMY *** never call backThe agent was very rudeIt is a DEFECTIVE ITEM when delivered!!!

My bedroom suite was purchased in NovUpon delivery, almost every piece of my furniture was damageddeliveries later and it's still not resolved
I have purchased many pieces of furniture from RTG in the past without any problemsIt had been years since I had purchased anything from themBut, since purchasing my bedroom furniture in November, I have come to realize that their furniture is subpar at bestThey lure you in with the 0% interest for months only to deliver the lowest quality of furniture that I've ever seenI purchased a bedroom set in November which was delivered a couple of weeks laterAlmost every piece that was delivered was damaged! They scheduled an exchange for the pieces that were damaged, which was a couple of weeks laterUpon the exchange, they were only able to replace a couple of the pieces because the replacement pieces were damaged as wellFast forward to today, my 5th delivery to replace damaged furniture was what was expectedAnother damaged

We purchased a Sofa, Loveseat, Chair and Ottoman set and all four pieces have been peeling and falling off
I just want it noted that this seems to be a common problem/ defect since in checking on the Consumer Affairs website I found many similar complaintsStating it is not leather but a veneer product that certainly does not stand up to any usage

I purchased from this location a bedroom set ,a mattresses and a sofa set, my issue is with the sofa as they failed to mention to me on the day of the purchase that a piece of the furniture will not be available until September, and the day before the delivery I got a call from the sales person named Herman that my ottoman will not be delivered and will be able to get it within weeks which I did agree toand when I received the sofa set it had some issues as the middle leg of the sofa is broken as per the Technicien who did deliver and install and the sofa was dirty and when I called the customer support to get new leg and have a tech come down to clean it I did ask for my missing piece of furniture and that's when I heard for the first time that my it will not be available until SeptemberSo I called the rooms to go where I purchased my items and complained about it and ask me to come down to pick up another sofa as I couldn't make it the next day and head down the day after tha

Broken or incorrect bed on repeated deliveries
Ordered a Disney Star Wars x-wing bed online for delivery on 25NOVHeadboard was found to be cracked in half at time of deliveryRefused bed in its entirety and empahatically requested immediate redeliveryAble to accomplish adelivery on Sat 26NOV but side rails had split wood bilaterally Again refused bed in total and repeat delivery finally arranged for todaywhen an incorrect headboard was delivered (we were sent a duplicate of the one I ordered for my daughter) and no hardware to assemble the bedI then called customer service, only to be told there was no headboard on our order and transferred to the sales dept tohave it addedThe sales dept Rep hung up on me when transferring me to "someone who can help"We still have no bed, no plan to get theED intact and accurate, no restitution of money or time, and are extremely dissatisfied with this process and the service we've received(We're also still waiting on a replace

ROOMS TO GO IS A SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!look!!!!!!!!!!!!!!!...⇄ /> WENT TO NEWNAN GA ROOMS TO GO TO GET A NEW MATTRESS,INVESTED $5,THE SALES ASSOCIATE WAS VERY HELPFULHIS NAME IS JAMES BY THE WAY.PROMISED SWIFT,ON TIME DELIVERY.WELL TODAY WE WAITED AND WAITED FOR THE DELIVERY BETWEEN 2-PMFINALLY GOT A CALL THAT OUR DELIVERY DRIVER WAS AT OUR HOUSE AND REPORTED NO ONE WAS HOME,WHICH WAS STRANGE SEEING AS WE WERE HOME ALL DAY WAITING ON THEMALSO SAID THE DRIVER HAD TRIED TO CONTACT BOTH OF OUR PHONES NUMEROUS TIMES WHICH WAS ALSO A LIE!! NO CALLS AT ALL! SO CALLED CUSTOMER SERVICE AND WAITED MIN AND NO RESPONSE.CALLED THE STORE LOCATION AND WAS MET WITH A RUDE EMPLOYEE WHO SENT ME RIGHT BACK TO USELESS CUSTOMER SERVICE.WE WERE LOOKING OVER OUR CONTRACT AND NOTICED THAT WHEN JAMES TOLD US WE HAD DAYS TO TRY OUT OUR MATTRESS HE WAS LYING TO US BECAUSE IN CONTRACT IT SAYS HOURS??? ALS

Rooms to go customer service
I ordered online from rooms to go, items were sent from a secondary vendor I am told I paid for assembly and delivery When I asked about assembly for secondary vendor items I was told I had to assemble them I questioned why I paid for assembly since all that was being delivered was a table, chairs and rug I was then told that my rug was not being delivered and the order was cancelled because the product was no longer available I looked online and the rug is still being sold and in stock The customer service rep told me well someone contacted you When I asked how they contacted me she could not tell me Her notes just said someone should contact me but never did I was charged over $on my credit card for assemble and delivery When I asked why no one could tell me or find on their information where I was charged that amount I spoke with a manager who argued with me that I was not charged that but I clearly can see it on my credit card

I started contacting Rooms to Go Customer Service last year to inquire about the warranty on a sofa I purchased January 28, They would not assist me unless I knew the phone number I used when I made the purchase and I could not remember itRecently I located the actual receipt of purchase and contacted customer service again with all the information from the sales invoiceTheir answer to me about the warranty on their merchandise was startling to say the leastI was advised that the manufacturers warranty was only for one yearI have never heard of any reputable company only offering a one year warranty on furniture such as a sofaThe problem I have is that the arms of the sofa are defectiveThere doesn't seem to be any material there and you can hear what sounds like particle boardThis sofa sat for years in a room and was not being utilized until about two years ago
Product_Or_Service: Sofa Chestnut Cornell/force Filled Protection
Order_Number: XXXXXXX

Delivery crew stained hallway and room carpet
Order Number: XXXXXXXX
Store Number:
Order Date: 5/28/
Deliver DateL 6/2/
Payment Amount: $
On June 2nd the delivery crew delivered our order and installed the bed in our upstairs bedroomDuring delivery the crew used a dolly with something that was on it (oil?)It left significant stains down our hallway and in various locations in the bedroom
We attempted to use our home carpet cleaning machine with no success
We called the call center shortly after the delivery crew left and made a complainAt that time we were told we would be contacted within business days (6/13)We followed up on 6/after not hearing anything and the call center representative informed us that we were still within the response window and will receive a call no later than the 7th business day
On 6/we received no call
On 6/we called and were informed that "delivery management has made no updates." The representati

The company is lying about my delivery date and will not give me a total refund!
I ordered the bed from online Rooms to Go, August 22nd I was given a delivery confirmation date of October 15th I received a text message, not e-mail message, of October 15h, on Monday, October 8th The bed was a total of $ The total, including delivery, ended up being $ My Visa was charged at that time!
On October 15th, I called the 1-number for customer service at 1: I was told by the customer service rep, that my order was on the way and that they had one more stop They should be there around
At 5:30, they still had not shown up I called back to see what the delay was I was told that no, I was wrong, the delivery was for October 16th I was told that my furniture left the warehouse in Louisiana on October 15th and that's what I agreed to I said, no, they were wrong and I want my money back However, they said I could only get back my $dollar spent for my