Rooms To Go

Purchased a bed and broke in less than a monthCalled store and customer serviceGot the run around and not even an option to exchange
Purchase a bed/mattress totaling with RTG on 9/order#XXXXXXXX and received the delivery on 9/17/10/is when frame broke with model XXXXXXXPCalled customer service and stated issue and said next avail tech will be avail 10/As the week went on my mattress started to bend along with the pegsI called RTG back and said I am not comfortable with the bed being like this and I need to exchange for something more sturdier because I don't want this in the futureI had just spent all this money and I was not happy with how it turned outThis I was not able to have granted, to add I also said I need to have a time in which technician was to be avail and they were not given me a timeI asked to get corporate numberWas on hold because she did not have number and had to look for itSo I hung up called back and spoke to the manager

Wanted to purchase a chair with ottoman and was told the there would be an additional charge of $+to cover shipping When I said that I would pick it up, I was told that I could only pick it at Dunn, NC which is probably over miles away I all my years of purchasing any large item, it has always been 1) go to the store, 2) pay for the item, and lastly determine if you want to pay the store for delivery The Business model for Rooms to Go is 1) come to the store and 2) pay for the item and shipping
Now way down in the fine print their is a statement "No down payment except amount equal to sales tax and delivery" Even as confusing as this statement is, I don't take it to mean that you must pay a delivery charge if you plan to pick it up
In summary, the customer normally goes to a store to purchase an item which they have seen in a fancy sale paper at the price listed in the advertisement I'm sure that Rooms to Go knows this If this organization is truly inte

I was misled to believe that a theater set that I purchased was leather; however, it disintegrated and is peeling all over my floor
I paid $for the three leather recliners and an additional $for a leather protection plan for the set purchased on 5/4/The SKU number for the purchase is as follows: XXXXXXXPAs previously stated, I was lead to believe that I had purchased a leather product, but after several years I notices peeling under the creases of the head rests and between the recliners on both sidesThe peelings are frequently dropping onto the floor and creating a mess

I want a new couch delivered on Oct
I originally purchased a power recliner from them at the beginning of AugustI was told the delivery would be on August 13th between a certain time frameThey finally showed up hours later than when it was promisedThe delivery window switched timesOn Septthe couch sparked fire burning a hole through my daughter jeans while injuring her as wellI called the store of purchase and customer service first thing at 9amI was told by Ashley in Fl that she would call back within an hour to schedule a maintenance timeI never received a call backI received a message on Sat9/from the automated system about my service technician was on it's way and I was out of townI called back again that following week and was told that the next available date is Oct for someone to just come and look at itI have tried contacting customer service times since then and times through the store with no return callsI have decided to take p

My complaint is that the sales rep Belinda P.purposely misrepresented the price of a specific full bed in order to secure an order
On or about 3/my wife and I went into the Melbourne Rooms To Go store to look at full size children's beds
Because the prices are clearly marked on the beds my wife and I were only interested and only spoke to the sales rep, Belinda Pabout one specific bedThe bed's price was marked as approximately $When my wife and I told the rep that that was more than we wanted to pay for a full bed, the rep responded by saying, and I quote, "no problem, this bed is on sale for $+ tax"Three times my wife and I both questioned such a large sale price reduction from $to $but the rep assured us once again that the price was accurateWe asked if the bed came in white and the response was yes
On 3/my wife went back into the store to pay for the bed and set up the delivery.My wife did sign the receiptBut it should be pointed out that my

the salesman did not put the order in proper and we did not get what we were told we were gettingthe will not resolve this to make us happy
we bought worth of furniturethe couch had to be replaced times and the lamp is brokenso we went back in and got different couch and love seatwe paid more for thiswe paid for electric lift couch and love seat.the couch they sent is manual not electric.we waited month for delivery for the new furniturethey want us to pay more nowthis is bulli will never use them againmy boss is looking for a new couch after she heard of this she went to babcocki want what I paid forthey admit the sales man screwed up but wont fix ita billion dollar company and this ***sick people

I had a mattress deliver on Friday the 4ft of January set it up on Saturday and was not able to sleep on it felt like I was on a water bed not the one I lay on in the show room I called customer service was told that they could not help me out that to keep in mine the one in the show room a lot of people lay on them, I know and this is not one I lay onwas told to make sure they gave you the right one and take pictures of it and go back to the show room and talk to the sale personI did I show her (tiffany b.) the picture of I have at the house and one of the show room, repley yes that looks driffrent but I can't help you we are just the show room so im suppose to keep the mattress and pay $1,after reading all this review and having star rating yes we need to call the local news and get them to investigate picture don't lieI don't think they care poor management is right not paying $1,until this is taking care off

Recieved my deliver without all pieces for sofa that was orderedThe delivery company did not have the wedge hardware to set the couch up all the way
Call customer service and it took over weeks for them to come back out, and then delivery/ customer service dept only had orders for one wedge so the couch was still not able to be put together fullySo I called customer service again, and the delivery company had the audacity to say I refused the pieces
So instead of questioning their company they were charging me an extra 400$ for the wedges they say I refusedI didn't refuse the delivery guys forgot them and got mad at me for being upset over the situation

I purchased a sofa from the store April have had three sofas delivered to my home and I still do not have the right sofa
Purchased a sofa in April and it was damaged when delivered.Another sofa was delivered and was also damaged along with having a dye stainWent into showroom to select another sofa and the one delivered was the wrong colorI was asked to re-order the sofa again and when the last sofa was delivered two week ago the driver indicated his instructions were to replace only one piece of the sofaI have attempted to reach the manager at the store, Mark with no return callsI spoke with the customer service at corporate office and they apologize but said they could only give me $and could not return without a return fee

Never received my bed!
I purchased a bed on FebStore # Order # XXXXXXXX My delivery date was set for FebOn Feb I received a text stating my delivery would be between 5-9pm on Saturday FebI waited by the door and phone Saturday between 5-9pmWhen I was not contacted by 8:p.mI called the customer-service XXX-XXX-XXXX to get an update on when the truck would get to my house, since it was so lateThe machine said the office was closed! & to call back during office hoursI called the storeI was told the bed was not on the truckThat the driver knew this information at around 3pmBut no one felt the need to tell me! I was told I couldn't speak to a manager because there was none availableI spoke with Mike who said he would leave a message for the manager in the morningI went to store on Sunday 2/at noonI was told basically it was nothing he could do because corp was closedBecause it was SundayThat the issue would be solved on MondayHere

Multiple deliveries of damaged goods Multiple service inspectors unable to repair or repaired and made item worseQuality not good
Purchased almost $in goods First delivery had a dresser, mirror, nightstand and couch damaged Had to have service repair to come and inspect Attempted to repair dresser and nightstand and made it worse Sent out fabric to repair couch and dye lot was not correct and repairman would not do it Sent a new couch and again was damaged in same spot Sent out material and dye lot incorrect, repairman would not do it Sent out new couch and the trim bead is not viewable like should be under entire couch as we originally had They said it was within the accepted guidelines and nothing they could do
We had delivery/inspections Each time is at least a four hour window taking time out of the days We thought they could at least compensate something because of the and the inconveniences of waiting and the fact the last couch was not meet

Online sale was reduced in price two weeks after purchase
I purchased online 4-11-one Langdon Point loveseat for $which included shippingThe first loveseat when delivered was torn, on 4-22-a replacement loveseat was deliveredOn 5-5-the loveseat was reduced in price to $This was days from delivery of loveseatI called Rooms to Go to ask why I was not given the sale price since only days has passed and was told "sorry"I even offered to purchase another higher priced Langdon Point recline/drink holder loveseat plus shipping at the price of $but was also told "sorry we can't do that"This is poor businessStore reduced price on item I purchased after only days from when I purchasedI should have been given a refund of the difference ($175) or given the opportunity to purchase another loveseat!

Delivery Issues and rude customer service
Order# XXXXXXXXX
I ordered furniture to be delivered on 07/21/My husband took off of work to stay home and wait for the deliveryThe time frame was to be between 10-The very rude rep called my husband at 1:pm and said the time frame for the delivery would be changed to 2-because the delivery driver got behindMy husband told her that he had been waiting there all day for them to come and to get a call prior to them calling that they would be later is not coolThe rep told him to call customer service to make a complaint and hung up before she stated the driver will call you when he is on the wayMy husband could have went to work instead home with children ages 2-This is not fair to my family in no wayThey are not able to enjoy their day and by the time someone comes it will be nighttimeMy husband and I work a lot and we value the moments we get to spend with our childrenHow do you explain to kids that they

Sales Rep told me I was approved for a promotion when I wasn't and he also lied about my delivery date, I received furniture on different dates
I visited the store and saw they had a promotion for months 0% interestA gentleman offered to help I then showed him a picture of the sofa and love seat I was looking forWe found the items I was looking for and he ran my applicationHe told me I was approved for a total of $through Synchrony bank (only financed around $1200) and that my payments would be for around $a monthI then gave a down payment with my credit card for $He told me that my furniture would be arriving the same date which they didn'tAfter waiting for my sofa to come in a week after I received my love seat, I get a call from one of my references on the application telling me a bank called Tidewater was looking for me (apparently sales rep didn't input my cell number correctly) I call tidewater back and they tell me the love seat is financed through the

I purchased a bedroom suite on 11/25/16, delivery was supposed to be on 12/22/On 12/22/16, the delivery drivers showed up to my house and started unloading the furnitureThey noticed that the wrong pieces were sent for the headboard and told me I would need to contact customer serviceWhile they continued to unload, I contacted customer service to set up a new delivery of the correct pieces for the headboardCustomer Service spoke the delivery gentleman to get the exact pieces needed for the next deliveryThe delivery drivers said they were going to try and see if they couldnt somehow get the bed together so I could use itWhile they were still here working to put the furniture together, someone called to see how the delivery wentFrom what I could see everything was fine and that is what I told themI told the delivery drivers that there was no need to install the drawers that go under the bed since it would have to be taken apart once the next delivery took place so I was left with two boxes of drawersAfter that I had left town for Christmas and came back the following week at which time, I discovered while the original delivery drivers were taking furniture into my room they messed up my wall which now has blue on it from the delivery boxesI was told that because it was over days there was nothing that they could doIt was during Christmas when most people travel and I wasnt at home to look at my walls to determine that someone messed them up and didnt say anything! The following week a second set of delivery drivers came out to see what needed to be done to the headboardIn discussion with them, since all the headboard was missing was the dowls that there was nothing that needed to be doneBoth delivery associates saw the drawers in the boxes in my roomAfter they left, I decided I would go put the drawers in bedTo do this I needed to take the king size mattress off (neither of the delivery drivers first or second times mentioned how much it would take to put the drawers in the bed)In taking the mattress off of the bed, I noticed that when it was delivered it was ripped on the bottom and neither of the delivery associates said a thing to me when this was done and were hoping that they would just get away with it because I wouldnt see it since they went ahead and put it on the bedAgain I had to call customer service to see about getting a replacementDelivery was again set up for the next week (three weeks out from the original delivery date at this point)After that I installed the drawers to the bed which were very hard for a single woman to do on my ownMy delivery date for my mattress was sent up for 01/At something that night I received a call stating that the delivery driver was running behind and that he would not be there by but would be there by About an hour or so later, I received another call stating that due to the weather (the roads were icy) the driver wasnt going to make it that night (this is totally understandableI would not want them on the roads that were unsafe to deliver anything to me)The guy from customer support then told me that the would set the delivery up for Sunday between and at which time I told him I would not be available until after that dayHe said he would let the delivery manager know thatI assumed I would get another call telling me when they would be coming outOn Sunday Morning at minutes til I received a call from a driver telling me that he was minutes from my houseAt which time, I told him I had told the guy who called on Friday night I would not be available until after He said ok so I assumed that he would come at some point after Later that afternoon I had not heard from anyone so I called the local store and spoke with a managerThat manager said that he would refund my delivery fee, and have someone come fix my wall and have someone call me to reschedule my delivery of the mattress exchangeThat was on Sunday, It is Wednesday and I still have not heard from anyoneI called the local store and spoke with a different manager todayHe said that he could see where the delivery fee was refunded (I still have not seen it yet) and that everything else would have to be handled by customer serviceI asked why I was told on Sunday by the other manager that he would get it setup for me or have someone call me to set it up and he couldnt answer thatI was then transferred to customer support and at first was told that she didnt even see an order for me and then she found where a dresser was returned (i havent ordered and returned a dresser)Finally she was able to find my account and reschedule the delivery for next weekNow this is almost two months after I ordered the furniture in the first placeAt this point I would just like to return the furniture and be done with itThis is the second time I have ordered furniture from Rooms to Go and had issuesI will never purchase there again

Delivery issues due to living on Navy base, driver broke furniture, and now having issues with redilvery
Delivery was scheduled for July5, driver claimed gate was closed and rescheduled for JulyJulydriver calls me after 6pm to meet at gateGet there and reason delivery couldn't happen on Julywas truck was stolenGet to my house with police escort, driver is mad and throwing furnitureHe breaks night stand and when we tell him, his reply is not my problem and drives off knowing he had to have an escort off baseChase him down through base and he leaves and gets pulled over for his actionsHe is now red flaggedJulywas delivery day for night stand exchange between 8-Get call at stating driver would be there in minutesFinally get call at that driver is on way, but its the same driver as last time and he can't get on base per actions of last delivery and being red flaggedI call rooms to go today, 20th, and they tell me its my fault for not meeting driv

Product misrepresentation
First off, let me say I would rather not have to go to the Revdex.com to resolve my issues Unfortunately, this appears to be the only way to get Rooms to Go's attention
I went into RTG and bought chairs; of them identical The first chair arrived and we are happy as a lark with it It looks and feels the way the storeroom chair did Unfortunately, the same cannot be said of the other Those chairs did not feel like the storeroom chair and are not at all comfortable In fact, they are very uncomfortable In a very short while, both my husband and I have back aches from sitting in them They are totally useless
I went back to the store to check out the showroom chair Yes, that chair is comfortable, in fact, it's very nice I explain my dilemma to the store manager and she sends out more chairs The next chairs are just as uncomfortable as the first I go back to the store, sit in the showroom chair again just to reaffirm to mysel

I bought furniture in this store on 11/27/I opened a Rooms to Go credit card to pay my furniture for months free from interestThe furniture was delivered on 12/06/I payed for the delivery and taxes, and the rest of the amount has to be in the credit cardUntil this day, I have not received any bill to pay and according to Synchrony bank I have a $balanceI called several times to Rooms to Go to solve this matter, and they say the Rooms to Go Synchrony bank credit card is responsible to do thisI called Synchrony bank, and they told me the store has to put the transaction to the credit cardI called Rooms to Go again on 1/23/16, they told me that the credit was put under a reference's name that is in my personal informationThis reference never gave his personal information, and he does not have a credit card with themThey told me they will solve the issue, and they will call me to let me know that it was solvedRooms to Go store never called meOn 1/29/I call

I asked for my money back over a month a go, after two months of not delivering my orderI still have not received the refund
I placed an order with rooms to go in September, they were supposed to deliver the furniture on October 20th and they didn'tThey made me wait until November 20th and again, they came in the morning when they told me they were going to get here in the afternoon, nobody was in the house and they left without delivering my furniture again
I asked for a refund on November 27th, we are December 27th and they still have not reimbursed me for my furniture I have called more than times for all the different issues and NOTHING has being resolvedI was purchasing this furniture so I could rent my roomThey have made me loose a lot of business
I just talked to them today again, December 27th and Megan from internet sales told me they have not process my check yet Even though over a week ago they assured me it was in the mail
This company has lied,

I have been lied to by several customer service representativesI am still waiting on the parts that I ordered
I called Rooms to Go customer service in July and asked about orderind some rail hooks for my son's bedThe representative that I spoke with put me on hold and came back stating that they do have the part, so I would just need to submit the parts order form along with the paymentOnce processed I will receive the parts no laterm thend to business daysOnce I submitted my payment, I was told it takes a while to processOnce my payment was processed, I was told to wait daysI kept calling to see if if would be any sooner and I was told different things every time I calledOne representative told me that I can get the parts from the warehouse in Katy so that there was no need to waitShe canceled my orderI then went to the store to get the parts and they said that I would have to order it because it doesn't work like thatI called customer service back that sa