Rooms To Go

Delivery of a defective/damaged chest and the company refuses to replace/repair without backing the warranty we were promised
We ordered furniture from Rooms To Go in November We had our dresser, chest, night stand and canopy delivered in January The Chest was missing a slab of wood so we notified the company (no fault of our own) February a delivery was made of a Dresser (not a Chest, again, no fault of our own) We had to wait for the new Chest to be delivered April, the defective/damaged Chest was delivered The delivery guy notices the scratch and advised us to contact Customer Service We also saw a piece of the wood is dinged and there is no polish/finish on the wood We contacted Customer Service only to find out there were Chest on the truck that we were not aware ofApparently there were two chest on the truck and if either one was damaged, we were to receive the one without need of repairsWe take pictures of the damages, send them to the corporate offi

On 03Jun16, Rooms to go delivered a cocktail table and an end tableThe cocktail table was damaged, so I rejected delivery of the cocktail table
Order XXXXXXXX
On 03Jun16, Rooms to go delivered a cocktail table and an end tableThe cocktail table was damaged, so I rejected delivery of the cocktail tableI called Customer Service and was told that they could not redeliver until 29JunI told them that was unacceptable to have to wait almost weeks for redeliverySpoke to Ebone Rutelege (Customer Service repShe told me the company would not do redeliveries on Monday or TuesdayAsked to speak to a mangager (Tenerra Taylor) and was told she would have to call me backCalled the store on Glenwood Ave and spoke to Kenton Jones (manager)Not a single person from Rooms to Go has called me back to rectify this situation including the sales rep I purchased fromThis has been a very poor experience and customers should receive a quick turnaround of delivery when orders arrive d

Bed was delivered, but installation was incomplete Issues with Bed has not yet been resolved, and bed base is defective
Bed purchased on 9/20/in Midland Texas Bed system delivered on 9/28/
Salesperson (Alberto D.) stated that my current bed frame would fit the sleep system I clarified this fact with him prior to purchasing this system The salesperson also stated that the installation technicians would move and haul away my old sleep system as part of the service This did not happen, and my old bed and box springs are currently sitting in the living room of the house
Installation personnel did not complete the installation as purchased Delivery personnel informed me that the sales people at the Midland location would do anything to make the sale
I called Rooms to Go, and was told the issue was not with them, but Temper-Pedic I called Temper-Pedic, and they informed me that the installation was not complete, and to contact Rooms to Go installation person

To begin saying that Miguel I., the sales person was great, very helpful and patience he took all the time to tell me about the furniture that I was buying, my delivery date was 1/12/19, I bought a bedroom set dinning a server and a sofa bed the one from Cindy Crawford in redEverything came good except for the server from Sofia Vergara and the sofaThe sofa bed never came down from the truck it had a dent on the back, because it was damage they re-schedule the next delivery for the 1/16/19, after waiting for it finally came and when back because the delivery men told me the legs was damageThey re-schedule the next delivery for the 23rd also a service man to check the electrical problem for the serverToday 1/23/the service men came fix the problem with the server and waiting almost till 2:PM finally the truck showed up, I came to inspect the sofa they started unwrapping it I notice that it had a big razor cut on the back, back to the truckI cancel the order for this particular piece and when to another furniture store to buy a sofaIt took days to deliver damage sofa, days I don't have a place to sit and watch TV and relaxI think there should be a inspector taking care of this mess specially when a furniture is send back damage the first time and to make sure the "Customer" gets there furniture in a good condition for the second time, the last one I receive looks like it was return from someone else, it had some other scratches on the back, and they were trying to pass it on meI am very dissatisfy with Rooms To Go would not buy any more from them! Would not recommend! Forgot to mention that I did not see them using a ramp on the truck, so it was a big fall from the opening to the ground

Been fighting for my refund for my mirror since August
I bought a bedroom suite in Aug They delivered the bedroom suit but the chest was back ordered and the mirror showed up brokenWe realized upon delivery we coudnt use mirror so declined a replacement and requested refundI have been talking with synchrony and RTG corporate and local since AUgust to refund me my MEASLY $for my mirror!! My husband and I have spent over $6,for a sectional and our bedroom suite and they will not refund me! Its showing on my CC that I owe more than I do for a piece of furniture I never got or OWN!

Queen Firm Spring Mattress received was defective and they are not taking return and refunding the moneyThey said will contact, but no one contacted
I bought Queen Firm Spring Mattress on Labour Day Deal from this OutletI paid $for Mattress, Foundation and Deliver plus taxesI bought it since it was firm in the showroom and needed firm for my parents who is 200+lbs
Purchase Date - 09-03-
Delivered - 09-05-
Used Date - 09-& 09-(days)
Problem Reported -09-11-
Model Number - SKU (XXXXXXXX) Sleep QN Edgewood
Order Number - XXXXXXXX
Sales Rep - *** *** (XXXXX)
ACCT NO - Last Digit - ***
Payment Method - VISA Credit Card Discover
Payment Amount - $(Mattress, Foundation, Delivery and Tax)
I just slept only for daysI am lbs weight and it goes inside (not firm) and stays inside (dent) in the place/position where back was laid on Mattress and got the back pain and couldn't even use it anymore
I called them to return

advertising claim
Disorganized delivery service
Poor workmanship
On 02/20/my husband and I purchased a mattress, an adjustable base and a storage bed from Rooms To Go, at a cost of $Order # XXXXXXXXWe purchased the storage bed with the absolute assurance from the Senior Sales Associate, Jerry Wand the Branch Manager Jeff Tthat the adjustable base was specifically made for the storage bed we wanted
On 02/28/the bed set was delivered and installedThe following problems were encountered:
The deliverymen came to work in our home without boot coversThey however agreed to wear plastic bags over their boots and my husband provided these
The adjustable base did not fit flush on the slatted bed boardsThe bed boards were exposed on both the left and right sides of the adjustable base
The mattress would not stay in place but instead slid freely on the adjustable base
The mattress was too high, with the top of the mattress measurin

I ordered Rooms To Go's most expensive king bedroom set in OctoberDressers have been delivered broken and the bed is still not aligned right
I purchased Rooms to Go's most expensive king bedroom set, worth over $3,dollars, in October The nightstands were unable to be delivered until November 22nd, which was the only item we received that wasn't broken
On 10/13/the dresser and bed were deliveredThe dresser came with a broken right door handle, and according to RTG, was unable to be fixed by a technician and needed to be replacedOn 10/21/the replacement dresser arrived, brokenThe marble top was broken offThe delivery men tried to fix the first dresser but was unable to
I contacted rooms to go, and said the dresser they delivered was broken, they said the earliest they could deliver was December 30thOn 12/30/RTG arrived with a dresser, again brokenThe leg on the bottom was ripped off, exposing a large screwRTG also delivered side rai

Worst Customer Service and Worst Warranty Policy Ever !
Bought the leather sofa and love seat worth of around 3.5K in May 2019, recliner was not working properly so called the customer service they gave in-home appointment visit in July The guy came said everything fine while the problem was still thereAgain complained in August with same issue and got gain in-home appointment visit in DecThis time they said new mechanism needed which will take 3-business days Checked today and they said it might take up to days Tried calling their store manager to discuss, CS took my message but no call back from the store so far
They just care about selling the items and after that no one is there to take care of the warranty related issues

March 31, I was supposed to receive the furniture, due to the driver being lateEven after being told they would come, they never came
April 4, our re-schedule date for deliveryA CSR had called, stated that they are in our front yard and would be leaving in minutes if I didn't arriveUpon arrival the delivery guys have already put the furniture together in the front yardNot ONE piece of furniture was in perfect, or in BRAND NEW conditionThe headboard had chips, the door wouldn't close- due to the hardware being installed slightly offThe baseboard was scratched, dinged and had a bulging screwThe drawers wouldn't work, scratches, dings and dents were all presentThis was on both the trundle and captain drawers? side
April 13, our SECOND re-schedule dateThey began opening the wrapped furniture using a box cutting knifeThe furniture has sliced marks across both sides of the bedThe Manager stated the best they could do is replace or repair the

Rude, no communication, keeps changing the story
Had a delivery time set up for for July 29th, never got a call from a driver after my delivery timeCalled corparate at 5:50pm wondering where it was and they said the driver is on his last stop then he will be there
at around 7pm I called back and they told me the driver was at my house at 5pmHow is that possible if I was the last stop after speaking to them at 5pm?
They keep giving me a run around and keep changing the story
Was told no managers available and after pulling my hair out I was able to speak to one finally and she was very rude to me from the get go and the best she could do was re-deliver it on A WEEK
Got frustarted after her being rude to me and not helping at all and hung up
When I tried to call back they had taken my order out of the system so no one could find me!
So much miscommunication in this company it's ridiculous
They said it's all documented and I asked for the documents t

Leather furniture purchased on October 23, that has come apart at the seamsEight (8) Months
Last week my mom noticed the leather sofa purchased from Rooms To Go has started to come apart at the seams We contacted Rooms To Go to come out and look at the furniture We were told that the furniture can be repaired by sewing the seamsThis is totally unacceptable We purchased a leather sofa and love seat so that we would not incur a problemIt has been eight months and we have encountered a problem with the seams coming apart on leather furnitureRooms To Go customer service representative was extremely rude and told me that the only resolution was to sew the furniture to its original formHelp me understand why the company sold leather furniture that comes apart in eight months and the only response is to come out and sew it back We do not feel comfortable with this furniture for the above stated reasons

The furniture we purchased was not delivered at the time or date promised by the store
Purchase date 7/16/The issue occurred 7/21/$1,Couch paid with CCThe furniture delivery was scheduled for Friday 7/21/from 7-11amNo other hours were availableWe both work as most people do during the weekSo we call to request a different time or day but it was not possible unless we were willing to wait another weekWe have family visiting so we couldn't possibly wait another weekSo then we were told the driver will call us ahead to let us know they are on their wayI said okay I can leave work and meet them at the apartmentThe driver not only did not call ahead but showed up at the apartment and called saying he can't wait because he had more deliveries to doI asked him to wait that I was on my way and he started the lying gameHe said I will call you back let me see what I can do...I arrived to the apartment and called him back...no answer...called more times no a

Extended Warranty Not Being Honored
When I purchased some furniture for my kids in 2014, the Rooms to Go salesperson wanted to sell me an extended warranty that would cover the furniture to years I asked at the time if scratches that we put on the furniture would be covered, and they said that everything, including scratches, was covered by the extended warranty They, however, gave me no paperwork describing the terms and conditions of the warranty Now, years later, they are denying my claim for repair of a manufacturer defect (bad stain job) and some minor scratches that come from daily use of furniture that has a poor finish I have spoken both with Rooms to Go customer care and the 3rd party extended warranty company, and neither will take responsibility If they are going to deny the claim, what did the money I spent on the extended warranty go for?

They have ripped me offThey will not give me my Funiture but it holding my money on my credit card hostageThey hang up on you on the phone and do not care if you are sleeping on the floor

BUYER BEWARE!!! Make that a "Negative Star Rating" - Terrible service after the sale! I purchased mattress sets to replace my kids mattresses and a guest room mattress I agreed to pay nearly $delivery fee after the salesman convinced me it would be easy for me in that they would take the old mattresses away at no additional charge The drivers refused to take one child's mattress because of a stain on the mattress (I did mention this was a child's mattress, right?) The driver said I could call RTG and this was a huge waste of timemanager at the Kennesaw, GA store was rude and unapologetic He simply said this is standard in the industry and that his salesman should have told meWhat a rude and unprofessional individual Way to go RTGI have purchased many thousands of $ worth of furniture from you over the years and that made no difference One can only wonder what RTG is doing w/ these old mattresses that they are being so selective FYINO ONE can produce this "policy" in writing Way to loose a loyal customer RTG Kennesaw!!! I'll be sharing this experience on social media as well

I purchased my dining table and living room set less than months ago and have had multiple issues with my living room set and now our dining table
On March 2nd a technician came to repair damage to both my sofa and my dining tableThe technician had been to our home previously for the same living room set (removing stains and exchanging a damaged sofa from deliveryThe technician advised that there are hollow spots in the sofa, loveseat, and chair and that I should avoid putting any pressure when I sit in those hollow spotsThose spots exist on the arm of the sofa, loveseats and chair therefore I cannot avoid leaning up against themThe technician added a filler into the collapsed portion of my chair and advised it's the design of the sofa that caused the hollow spot on the armThis is the second sofa I have had from the same set as the first was delivered with a compromised fabricGiven the number of documented issues with the living room furniture I do not want to keep the

once I bought a bed room and sign papers( Buford GA )team act unprofessionally,split payment( bank & them) delivery half one day , rest after weeks
march , 2016, I bought bed room ( around K ) , from Rooms to Go Buford GA, after I sign the papers , I found they split the charge, between them and a bank !! no one mention this will happened to me , more over , they split the delivery in days , one week between them, I went to the branch , a lady ( work in the office )act very bad , when I told her you guys doing things , I'm not a ware off , she said : any way there is no return or refund , you stuck with it , then she left me and she start to talk to another salesman , next day I called the manager (David -I think), he just act the same way , he said : Ok any think else , I will talk to them Bye !! this unprofessional attitude , make me feel really bad ( they tricked me ), I called the # customer service, the girl told me: Right every thing written in the paper that you si

My property was damaged during delivery
Order#XXXXXXXX delivery drivers sunk truck in my ditch put and left debris that they tried to use to get unstuck in the ditch and cut the line to my electric dog fence They left debris in ditch I have tried since 6/18/to get matter resolved and debris cleaned up No one from company will do anything I have emailed pictures and have called everyday customer service is opened and I keep getting the run around

I ordered a rug weeks and was told it would be installed inside the homeIt was delivered today and was the wrong sized rug, plus, the delivery guy said they don't install rugsWhen I told him it was the wrong rug, he told me it was MY problem to deal with and that when I got it dealt with, they would pick up the wrong rug when the correct one was deliveredI called customer service, but they can't deliver the right one for more weeksweeks after the original purchaseI then called the local store and spoke with a managerHe acted like I was lying when I told him that I had people with me that heard her tell me it would be installedHe offered no resolution and didn't seem to care that his employee was giving informationI don't care that it won't be installed, but I think it's crazy about the lack of concern and the fact that it will have taken weeks to get a rugI even offered to pick it up in store, but they don't offer that since they're not a warehouse