Rooms To Go

On 6/25/I ordered tables and chairs for our senior citizens propertyWe finally received the shipment on 8/28/18.Chairs are unusable
On 6/25/I ordered tables and chairs for our senior citizens propertyWe finally received the shipment on 8/28/On that day my maintenance man saw that over half of the chairs are damaged and unusableThe chairs are uneven so no one can sit on themI called Rooms To Go and they told me that someone would come out on 9/13/to look at them for a second opinionI feel that they should had addressed this issue immediately since we had paid for the purchase in advance on 6/25/We need those chairs for our residents and or other functionsI believe that Rooms To Go should had stepped in and resolved the problem right awayIt shows poor customer serviceThank you

Awful company!!!!! Very disrespectful and they lieI spent a total of 8k and all I asked for is for my things to be delivered and set up at my home( which they said they were going to do and I paid extra for it) and it's still yet to happen ive been waiting for months now on my furniture because they keep making me jump through hoopsThey told me My desk was going to be set up and completed the 1st of April but when they came they forgot the parts which finally came in and now I'm tryin to work on my 1k desk that I bought but now hey are saying they can't get someone to set it up till the 21st of April I don't understand why it's so hard to just do your jobAlso When I received my "brand new king bed" that I payed 2k for it came with stains so I appreciate that overall this company just stop because they aren't doing anyone any good but making people go in circlesI give stars if they gave refunds I'd send it back in a heart beat I will never buy anything from rooms to go ever again!!

Company says "it's just wear and tear"
We purchased a new love seat and chair from Rooms To Go just before Thanksgiving It was delivered a week laterWe selected this particular set because of the firmness and the way that it satWe asked many questions about the durability and quality to make sure that it was not going to break down on us in a month or twoThe sales person assured us that it would hold out and that if not we had a warranty on itWe felt comfortable with the purchase and opened account to pay for the furniture
Two months later the cushions have completely broken down and it does not sit anything like it did when we brought it homeWe contacted the customer service department and they sent out a technician to evaluate the situationHe seemed to kind of agree with what we were saying at the timeHe left saying that customer service would be in touch with us with the resultsA few days later we hear from customer service that technician had decid

Failure to pick up old foundations when new ones were delivered and delivering floor sample product instead of new product I paid for
I recently purchased queen size and twin size foundations from rooms to go with the queen and twin size mattresses that I had purchased earlier this year at roomstgo and told the sales person that I wanted the old foundations picked up when the new ones were deliveredThe sales person said they would make a note on the orderThe foundations were scheduled for delivery on August 13th, but not deliveredI did not receive a courtesy call to reschedule the delivery and I had to call roomstogo to reschedule the deliveryWhen the new foundations were delivered they refused to take the old onesIn addition, I paid for new foundations and at least one of the foundations delivered was labeled a floor sample

The furniture arived and was set upTwo weeks latter it had a problem and they sent out a tech to fix itHe did nothing and said it was fixedI called back and customer service treated me like it was my problem not thereThey sent out a second tech and did not call ahead as requestedThen they called and chewed me out for not being thereI would not purchase anything from them againI am the customer and should be treated like oneIs of now I still have a broken recliner RTG has lost any respect they may have had with meDon't shop there

We were sold something that they later found they didn't have to be able to sellThe refund will take to business days
When we arrived at the Outlet store, the first sectional we saw was exactly what we wantedWe are short people and finding sectionals where we can sit back and our feet touch the ground can be a quest But, it had a SOLD sign on it, so we kept looking and found nothing elseI gave Joe my information in case something just like it showed up sometime in the next few monthsHe called us back within the hour, while we were at Chic-fil-aHe said that they had found another one in the "back" for the other customer, so we could still have that one if we were interested We went and used my debit card to buy it When we were home, Joe calls us again really apologeticHe says that it turns out that the other one wasn't the same it had arms on both sidesIt wasn't a true sectionalThe first buyers weren't going to want it, so we were couldn't have the one we

Zero for two attempts to deliver a sofa without damage
I purchased a sofa, chair and bed from the N Charleston store The delivery arrived precisely on timeAs the installer was setting up the sofa he noted the female piece in the sofa was missing, so one leg could not be installedThey said they would submit a ticket but that I should call customer service as well I spoke with customer service and a replacement delivery was scheduledAgain the delivery came precisely on timeAs the driver was pulling the sofa from the truck he noted the leg was damaged He pulled back the wrapping to show me the damage also revealing the fabric In addition to being delivered in an unusable condition, it was completely the wrong couch! I spent over an hour speaking with customer service and could only be promised a $partial refund of the delivery fee and an opportunity to waste another half a week day on another delivery I can't afford to risk another day hoping they will actually make

We bought a three piece set of furniture sold to us as "made of leather"Well, it happens that it is not leather
Dear Sirs, on Nov 26, we bought a three piece set of furniture from "Rooms To Go"The furniture was sold to us as "made of leather"Well, it happens that it is not "exactly" leather, to put it in nice wordsThe furniture is actually made of some type of artificially made material far from the durability of real leather
The fact is that the furniture started to deteriorate ("peeling") a few months later and it has continued to deteriorate regardless of our attention and special care
We contacted "Rooms To Go" letting them know that we wanted the problem to be fixedThe furniture is not cheapOur preference will be to replace the furniture with furniture made of real leatherAnother option might be, if convenient to them, to change the covers of the one we have with real leather as it was soldIf none of these are possible, we would like 100% of our money

Charged an amount for a purchase, cancelled the purchase, charges still appearAlso, had an issue with delievery & money was refunded on my finance
On March 5, 2017, my finance and I bought a bedroom suiteThe bedroom suite was delivered May 5, There were many issues with it and they rescheduled a delivery for the replacementI called and changed the date for the delivery of the issues furnitureWe called the store for our issue and they were going to issue a refund of the delivery charge and only partialWe waited a month and never saw the refundWe had to walk into the store about the refundWe talked to Donnell and he was really rude and did not want to hear us out about our furniture issuesHe also seemed to think that it was ridiculous that we wanted a full refund of the delivery cost because we are now having to wait until July to get our furniture that they didn't bring on the rescheduled date When he did the refund, he just processed it and didn't tell us w

Improperly installed bed cross-member broke
I purchased a mansell manor bed last year, while I lived in the middle of nowhere The bed has standoffs to support the weight of the mattress and user, and one snapped This would not have happened had the bed been assembled correctly (A point I brought up multiple time) - each standoff has a countersunk hole for a bolt, which the installers did not bring or install Had they, the standoffs would have remained at degrees and this problem would not have occurred This of course happened after the warranty expired; but most of their furniture is falling apartRight now my bed is being supported by wood planks and plastic boxes designed to hold bed linens Again, brought up many times - had this been installed PROPERLY, this would have never happened and the warranty would not be needed The installers were obviously in a great hurry

Do Not Buy at Rooms To Go If You Want Respect and Honesty
I'm a consumer and I want a good product at a fair price and I want respect and honesty AFTER the saleI did not get that at Rooms To Go
The salesman was great - nothing against him, after all, it behooves him to do his job well
One caveat: the delivery window was calendar days later; I've bought furniture MANY times in the past and ma used to threeThat should have been the first indication that Rooms To Go's supply chain was weak and possibly fraught with problems
After the sale it all fell apartMy delivery was scheduled for AM - AM and that means the truck is loaded and on the road BEFORE AM
At 9:the call came in: my delivery was not going to occur because the driver called-out
I'm sorry, what? Rooms To Go has a single point of failure that impacts tens of thousands of dollars of merchandise with no baor risk management plan in place? No agency to call upon that provides a pool of per diem workers as many other businesses let alone furniture stores have in-place?
And it took Rooms To Go at least hours to let me know?
Then the lying startedThe Rooms To Go dispatcher told me my order was first on the truck for the next dayThat means 7:AM, right? RightLiar
The Rooms To Go receptionist who answered the phone at the store told me my order was first on the truck for the next dayThat means 7:AM, right? In fact, she told me her mother who lived in the same town as me received her delivery at 6:AMLiar
The Rooms To Go MANAGER at the store told me my order was first on the truck for the next dayThat means 7:AM, right? Liar
At 8:AM I cancelled the order and the customer care center representative, when hearing why, had no concern or remorse in her voice, in fact, she made it sound like this was incredibly routine for them!
No escalation, no apology, just another dissatisfied customer, oh well
Could you imagine if I was calling Rooms To Go for a warranty or other post-sale need?
Now someone from Rooms To Go did reach-out to me as a response to me posting the above on Facebook, but for some reason, even though she had my full name, she made no effort to look up my customer info and email it to themYet she promised to look into the incident
I sent them my phone number and yet another Rooms To Go Customer Support Specialist (ha!), asked me why I was contacting them
Some supportSome effort
Same ol' broken promises because here it is hours later and I still have not heard form anyone at Rooms to Go who cares
Do not buy at Rooms To Go if you want respect and honesty

Terrible customer serviceManager was sarcastic and rudeGiven wrong information
At first the customer service was goodSo fast toward to Hector, the store associate, calculating our items up for purchaseWe had to come back the next day because we wanted to pay fully in cashThe price Hector quoted the next day was $more than the previous dayThis happened twice until he brought it back down to the first quoteThe delivery was scheduled for the following TuesdayThe slats for the twin portion of the bunk bed would arrive at the end of the monthThe delivery didn't include all the piecesIn turn, they could not assemble the bedsWe were told the missing pieces would come the next daySo today, Thursday, the parts didn't come till by the time we were back in the store to complainThey still didn't have all the piece and the ones they brought were wrongSo in the store as we were explaining the problem, we were greeted with scarcasim from the manager when he asked "do

Cindy Crawford sectional Style 9680-
We purchased the Cindy Crawford PC Sectional Living Room Sofa in April for 4K with stain protection warrantyI've had this Sectional a total of months and my Sectional looks awful! The cushions are almost flat when sat on, the duck feathers keeps coming out daily, enough to make a small pillowI called Rooms To Go in about the poor quality of my Sectional and I was told that my yr warranty expired but would send a Technician out to take a look at itThe Technician took pictures of the sectional and we discussed of how awful it looked after yearI also have stains from coffee spillI tried to clean with the product they gave me and it looks like ***Explain why I bought the fabric protector? I received a call from RTG, supposedly the Technician reported that he did not see anything wrong with my sectionalI'm very livid with RTGThey said there was nothing they can do! I'm stuck with a piece of $4K sectional! We would nev

Denying me my refund for sofa cushions I ordered
I ordered sofa cushions for a sofa I purchased from rooms to go in may I ordered them on 2/18/and they cashed my check, $198.00, on 2/23/ At the time they told me it could take up to days to receive said cushions I contacted them after days for an update but received a negative response telling me I was told about delivery time and basically "live with it" I contacted the District Office and was informed that the cushions would take so long because the factory they are coming from had a fire in January and it would take awhile for them to recoup their merchandise I asked then why wasn't I informed of this when I ordered on 2/because then I wouldn't have placed my order I was held back on important information and felt that they wanted to make sure they received my money no matter what hardship it would cause me, the consumer Now they tell me that I am not entitled to my refund of $and I do n

I am writing you today to explain my frustrations with Margie your sales Associate along with the Store Manager Tami at the location: US Highway N, Clearwater FL I was in around 5:00PM Sunday March 11th The sales associate did an amazing job explaining everything to meShe walked me around and showed me many different bedsShe gave me free time alone to also look around and gather my thoughtsI was in there for an hour lookingI also went to other retail stores like ***, *** and ***
I am EXTREAMLY upset about what happened after I explained what I wantedI purchased over $in furniture and add-onsI also planned to purchase a new dinning set and couch in the next few weeksAs I recently moved here from Chicago ILMargie asked me how I wanted to pay, I said well I think cashShe explained the great financing options and I said why not 0%So after she ran my credit Tami tells me the NEXT DAY the bed rails are on back order for over a monthI can't get my bed until April 30thThat is unacceptableHow can she warn me after she ran my credit application and had me hookedI have PERFECT Credit and running my credit takes a hit
I would have never agreed to wait that long let alone have you run my credit for something you can't deliver for 30+ daysShe went on the phone with the manager Tami several timeI was there till 6:30-6:45PM while they went back and forth trying to find a "skew" number for the bedApparently you're changing the bedI was standing right next to Margie when she called Tami to confirm the rails will be available March 27th We even went with a different option so that we can get it March 27thWhen I left I was assured delivery on this product will be March 27th
As of now I am left with no furniture, a hit on my credit for a product I am not getting and Tami with a poor apologyShe didn't offer anything to me until I asked how is this going to be compensated to the customerA resolution to deliver a junk frame until my bed arrivesI told her I wanted to cancel my entire orderShe then said well let me check and see if they can get the other rail in for you on timeShe called back hours later and said no sorry we can't get it until the April 30thAGAIN another let down! She offered to give me my shipping costs back but I can get that until again April 30thI put $down on the purchase so I now I have to go back to this terrible store and get a refund as I will not do business with this company ever againI planned on spending 10K in furniture as you see I am serious with a $bedYOU HAVE LOST ALL MY BUSINESS

A month after we should have had our furniture, we are still waiting on replacements for damaged itemsTomorrow is their 3rd attempt to get it right
We purchased a house full of furniture on to replace things we lost in a floodIt has been a disaster since the first attempted delivery on Our girls' chest of drawers was damaged, our son's bunkie board was the wrong size, our cocktail table was damaged, and the rail on our girls' bunk beds was damagedWe were told it would take a week to replace things and that the replacements would come with the other furniture that still had not been deliveredThe next week, they brought our son's bed that had a damaged pedestalThe cocktail table replacement was damaged in exactly the same place, the wrong replacement rail was sent for the girl's bed and the girl's replacement dresser wasn't even on the truckI called customer service at that point and spoke with Mariana, who did her best to assist me, but all she could really do was confirm

April RTG tried deliver my Love Seat
delivered a sofa then the wrong Love Seat failed to pick it up they forgot failed a 4th time
Four times RTG tried to deliver my furniture the first time the delivered the wrong couch then the picked it up and delivered the wring Love SeatThen in April they were supposed to pick it up and they forgotThen today 6/they were supposed to deliver the tight item and pick up the item they failed to do pick up in May
Because I am a disabled Veteran I had to have work done on my legs so I made arrangements with my neighbor to meet them to deliver the furniture that I have been paying for since March
I even called the Independence Blvd store to make sure it was being delivered and reminded them to call before DeliveryIt appears they are to dumb to follow simple instructions they never called my friend
Now they are telling me that they cannot deliver it again until another week
I WILL MAKE IT CLEAR I WANT MY FURNITURE

So excited for go a new bed set had paid around $10,for itFinally the bed is come with broken night stand and wrong base/base problemOnce the delivery man brought the bed base in they said is wrong base, but they put them in any way, after they set up the bed add the base on, the base have a gap around inches from the base that make the bed so high even though they did not add any leg on the base, the night stand had brokenThe delivery man told me I should take a picture and bring back to the sale, I took some picture and bought back to the sale at W Wendover Ave, Greensboro, NC 27407, spoke to the sale she said must be the defective or this or that, and recommend me to pay $to get different base to make the bed workI told her, when I bought the bed I already check with her a lot of time to make sure the hold set I buy will work together she told me it willwe paid around $for that whole set, and now they send me something not work and and me to pay another $to make the bed work I want to request a returnnext day the manager call me back after couple phone call back and for with the sale to ask for some more money to make the bed working right, I state that I want a request to return The Whole set, the manager agree to send me exchange base to make is work by Friday 18/and then 3hour later the customer service call me and said they don't have it if I want I have to wait a month to get that exchange, or I welcome to return, but they only take back the base and the mattress not thing elsethat not make any sense as all because why we have to keep the broken night stand and the bed with no mattress, I don't know should I get the local news come over and see what is the $10,dollars bed set look like

Poor quality of furniture
On 11/19/2016, we purchased dining room and living room furnitureSince then, we've had to initiate repair calls for both the dining room and living room furniture (approximately separate calls for the living room furniture and approximately separate calls for the dining room furniture)The repairs have involved busted stitching of the living room furniture, replacement of a dining room chair, replacement of the server as it was cracked upon receipt, repair of a dining room chair as it was cut upon receipt, cracking and denting of the dining room tableI recently submitted a repair request for the dining room table and server, which has cracking and denting of its surfaceI also requested replacement of the dining room furniture as it's high maintenance as it requires excessive repair servicingI would also like the living room furniture replaced because the number of repair calls already made is indicative of potential future problems; however, ther

Furniture finish not cured correctly and now the finish is coming off Rooms to Go said not covered under their warranty
My husband and I purchased a bedroom set from Rooms to Go on July 22, when we first moved to Florida The furniture was delivered on Friday of that week since Friday is the only day they deliver in Dunnellon
The furniture was fine for months Then we started noticing changes in the finish on top of the dresser, then more changes on the bed footboard then when we looked closely with a flashlight, defects on the side of the dresser I called and a representative came out last Thursday, July to look at the defective places and take pictures He said it would have to go back to the factory to be resanded and refinished in an air conditioned building with no humidityHe also said someone would call by Tuesday, July NO ONE CALLED, so I called today, WedJuly 27, and talked to "Sharon." She said the main picture of the top of the dresser was blur