Rooms To Go

I have experienced rude customer service from this company, poor delivery, and over lack of willingness to resolve customer issue
Omg this company has the worst customer service ever! They delivered a dresser I paid $500+ for to the incorrect address and refuse to deliver a replacement for their error! Now someone ends up with a free dresser that I'm stuck paying for!! DO NOT!!! I REPEAT, DO NOT SHOP HERE EVER IN LIFE!!!!!! Save yourself the headache! I am beyond furious with their poor customer service and inability to help! If I had to rate them I'll give them -stars! However, they don't deserve that much! There was this one representative by the name of Michael Pwho refused to transfer me over to a higher superiorI basically begged this guy to do so with no resolveHe stated to me that he was the highest superior available, which I knew wasn't true
SN: I PREVIOUSLY ORDERED A BUNK BED FROM THEM AND IT WAS DELIVERED TO MY CORRECT ADDRESSHOWEVER, THE SETUP WAS VERY POOR!

I purchased a sofa from Rooms To Go (RTG) and had problems with the quality of it from the first weekI recently had an issue with a seat cushion foam flatteningI reached out to the president of RTG who was swift to have his secretary respond and assist meThey attempted to assist me by replacing the seat cushion that was defectiveHowever, the new cushion they sent was off in color and grossly larger/ fuller than the originalI'm posting this review to let people know when you contact the head of a company they will attempt to assist you; however, the problem is the people they have to rely on to assist you furtherI sent pictures showing the President's secretary the cushion so she could see the color and size differenceThe secretary informed me they would not be assisting me further because they sent me the cushion at no cost to meThe secretary was cold in her email response and the people in the factory clearly over stuffed the cushionIt's like she's saying I should be grateful to have a discolored extremely large cushion because it was free! I purchased furniture for my home expecting it to last for years and clearly this isn't quality furnitureI will have to try Ashley Furniture and Haverty's for future purchases
I will not shop at Rooms TO Go again

I'm completely displeased with my purchaseIt's unacceptable they will not exchange my purchase
I purchased a love seat from them wills agoIt wasn't anything I thought I purchasedI simple want to exchange out for something that I want for my moneyI'm a disabled vet so my money is very tight and I expect to be satisfied when spending the kind of money that I didThere has to be something that can be done about this policyI didn't spend days sitting on this couch in the store and now that I have had the chance to really test it out, utt isn't what I expected nor is it something I want

ROOM TO GO IS HORRIBLE AND SHEISTY
Hello,
I have spent $with this garbage company in November I have yet to have my delivery of furniture
I have had to call and battle with your nasty, reps over the phoneThey have the worst attitudes of any female I have ever spoken to in any customer service environmentI guess that is a Florida thing
Do you actually hire anyone with an education beyond the 5th grade?
It is like you're at their mercy and you actually work for them and you're bothering them to get what you paid for delivered
They reply to you're requests with such disdain and a personality like they are missing something in their lives
Hardly anything professional - it begs to ask what you're paying these people, HOURLYAre they even legal residents of the USA?
I faithfully came into your store and purchased hi-priced Cindy Crawford sectional and a dining table set and a mattress setand in the end, trying to get it delivered have been treated as

Purchased dollars worth of furniture and in the process of delivery the archway inside my home was damagedThey damaged a support structure
I purchased furniture and had it delivered on the 14th day of July, The movers damaged the archway inside my home and did not even have the nerve to tell me they damaged the wallI immediately called rooms to go to rectify the situation and all they have done is give me the run around and state that claims would be in touch with me in 3-business daysIt is July 29, that I am typing this and I have heard nothing from them what so everI just want my archway repaired as was prior to the movers damaging my wall

Order date 3/9/with furniture still not delivered properly and still have not received refund of money owed to me
Order date 3/9/store messed up my deliveryAll furniture was scheduled to be delivered 3/16/Only bed frame and dresser delivered on this dateAnother delivery scheduled with remaining items scheduled for 3/19/again order screwed upAnother delivery date scheduled for 3/28/again order screwed upAnother delivery date scheduled for 3/31/At this time rooms to go owes me over $1,for items not acceptedNo time frame for my refund or even explanation of amount owedRefuse to give me written documentation on my refund amount and how they came up with itOn 3/29/Store manager refused to even pull up my accountStating I need to tell them what the problem was before she was willing to pull up my accountI stated please pull up my account first because it would be easierManager again stated no tell me what is wrong firstI also ordered a

Horrible experience with delivery and setup, mishandling over months nowBought and paid in full on 1/13/18, but completed delivery not until 4/
My wife is the account holder but I made the payment in full on my credit card The original order number is XXXXXXX, and was bought at store #but everything was with the sale Our complaint is with the Brookshire TX warehouse where dispatch/deliveries are processed and customer service at the FL corporate office
1/bought $5,worth of furniture, charged $for delivery and setup with a total after tax of $6,
3/delivery after patiently waiting almost months, half of our sofa (Sku XXXXXXXX) was a whole different piece and of the chairs were damaged Some screws and washers were left off of the legs and I had to finish properly securing Contacted Cynthia and Megan from customer service through e-mail
3/correct piece finally delivered after 9pm with replacement chairs but they were in same co

TO SUM UP MY COMPLAINT, ROOMS-SHOULD CHANGE THEIR POLICY ANDPROCEDURES INVOLVING THE UN-FAIR CONFISCATION OF A CUSTOMERS MONEY,
ON APRIL 3, 2017, MY WIFE AND I AGREED TO PURCHASE FURNITURE FROM ROOMS-COWHICH INCLUDED BEDROOM SET, KITCHEN SET AT COST OF $3, ORDER #***, MODEL NUMBERS AS FOLLOWS***, ***, ***,***, ***, ***, ***, ***, ***, ***, ***, ***, ***, *** *** THE SALESMAN'S NAME WAS MRH**THEY REQUIRED A DOWN PAYMENT OF $ THEY REQUESTED MY SIGNATURE, AT WHICH TIME I TOLD MRH** THAT I FORGOT MY GLASSES AT HOME, TO BE ABLE TO READ THE CONTENTS OF THE AGREEMENT HE TOLD ME THAT IT WAS NO PROBLEM, EVERYTHING WOULD BE FINE I TRUSTED THE MAN HOWEVER, AT THAT TIME HE DID NOT DISCLOSE TO ME OF A STIPULATION THAT AFTER HOURS UPON COMPLETION OF THE SIGNED AGREEMENT THAT YOUR DEPOSIT WOULD NOT BE REFUNDABLEUNKNOWING OF THAT FACT, ABOUT TWO WEEKS LATER, THEY TOLD US T

Sofa that is under warranty and Rooms To Go won't fix it
I bought furniture from Rooms to Go back on October When I bought it, it comes with a year warranty and should have been covered on stain protestantIt gets a stain earlier this yearI try to use the solution that I was,given at the store and it doesn't workI schedule someone to come put and clean it, took off work to be there, they never comeTry to schedule a time or two after that and they still don't comeSaid they couldn't get on the gate, O don't love on a gated community and they never called meTalked to customer service reps Arielle who gave me attitude, Jonathan, and MeganNone were helpful and finally passed me off to MrSavon ***I email him the pictures of my sofa, said it will be taken care ofNever get a call, voicemail, or email responseGave him the order number XXXXXXX, still nothingGet his direct number call and leave voicemail and send email with no response I told the customer ser

Purchased bedroom set and the bed broke while my husband and I were asleep
I was weeks pregnant when the first bed I purchased from RTG brokeI contacted CS and they sent out a tech to assess the bedHis assessment concluded that the bed frame and rails were flimsy and that there was a probable chance of bed possibly breaking again and that we should look into getting another sturdier bedI was admitted to the ER a few days later for bleeding and had my baby prematurely at weeksWhether this incident was the cause or not, it's hard to say but I wanted to add that statement
When I spoke with customer service, I indicated to them that I needed a sturdier bed and they said I would have to pay the difference for a different bed but I did not agree with thatI explained that it was not my fault that the bed broke and felt I should not have to pay the diff for a sturdier bedI went back and forth with CS and the Cs mgrs and they made it very clear that the bed bre

Problem with couch never corrected
I purchased a couch from RTG on March and before the warranty was up a portion of the couch starting squeaking when opening the footrestthe mechanism was replaced and several months later the same problem started again so another mechanism was replacedThe same problem popped up againOn August 8th the entire section of couch was replaced and today 10/19/the exact problem has started againCalled RTG corporate office today and was told they will not do anything to fix the problem because the couch is out of warranty but the problem has never been corrected

Left half assembled bed in toddlers room with screws and pieces outReceived no effort to get it removed in a timely fashion
I purchased the Bonita Springs sofa (sku:XXXXXXXX) and chair (sku:XXXXXXXX) and Heirloom park pewter trundle (sku:XXXXXXXX) on 3/17/The order number was XXXXXXXXI went in knowing exactly what I wanted and when trying to decide if the delivery would be worth the convenience I went online first to find what the fee would be and what it includedOnline I found the "delivery and setup" fee of $to be worth not having to setup a trundle bed or worry about that portion of our furniture for a move we were making on Easter weekend
The day of delivery 3/25/three guys moved in the couch and chair, then the trundle They put the legs on the sofa set no problem, once the trundle came up, our entire experience went downhill fast First I was asked "do you want us to set up the trundle." When I said yes (knowing the entire reason "delivery and setup" wa

Yes I would never ever recommend nor do business with Rooms To Go Again they have the worst delivery system I've ever experienced in over years if you try to get something delivered you can't i'm actually debating on getting my family together and going in front of the store and picketing that's how bad it is how this ever got an A+ rating from the Revdex.com shame on them

The item is not as described by the sales personI was told if I used their delivery I could be refunded otherwise notNow no refund to me
I was told if I used their delivery I could be refunded otherwise not (they make you to buy they delivery)Once the item got to my home I told the guy I did not wanted, it was not the color I was told and the item was defected, they told me they could not take back and I have days to call the store, once they left, I IMMEDIATELY call the store to let them know I did not want the itemThey told me that I had to reject it at the delivery time but I didIn the second phone call they told me no refund after hrssales person told me something different
They also make you buy something to protect the furniture for $120, when the same item is sold for $at the retail price onlineI told them I did not want it, and they said that if I would not buy it, They will not guarantee the furniture
They put you on a situation where you do no

RTG charged full price for replacement furnitureOriginal purchase was a package dealMonthly payment increased $
I purchased a package deal - sofa, loveseat, lamps, end tables and coffee tableLess than a year, furniture cushions started going down I called and the furniture was replaced with the same thing months later, the cushions did the same thing Technician came and stuffed pieces of Styrofoam in cushions which lasted approxdaysCalled back and was told I had no factory warranty After many many calls, I was told to go to the store and re-select, which I did The salesman charged me full price for the new sofa and loveseat which has raised my payment $50/per month and the amount I owe is more than what it was from the beginning I have been making payments since June with one purchase after ($- table and chairs) I called the store in Stafford and was told that there was nothing I could do but they would give me a $store credit I asked th

We bought a love seat double recliner and chair - paid over $for the two pieces from Rooms to GoThe love seat was delivered and the first time someone sat in it, the METAL - YES METAL - rod broke in two pieces This is the rod that goes to the controlsThis is a problem, but the biggest problem is that they only send out service people once a monthThat will be more days until anyone can comeI live minutes from our state capitalThey consider that ruralI asked if they could replace the entire seatNo, they can't until the serviceman comesThat will be after Thanksgiving - where my company has to sit in a broken loveseatWhy is there nothing less that one star

Bad customer service, faulty equipment and unreasonable time frames
On 7/called customer service to inform them that y mattress I bought less then 3months ago had a sagging issue in the middle of bed and was causing me problems in sleepingI told them that I'm only pounds and this shouldn't be happening on top its been less then 90daysThen on 7/I called back to inform then when I sat down near that area that whole side fall in from the box spring and I now can't use my bedI was told that they only send people to my area on Friday's and the 21st or 28th would be the closes time for them to come look at itI told them this would not work and what I'm I suppose to sleep until that timeI was given no help even from managementI paid cash for my ideas and I travel for my job so when I'm home I would like a bed to sleep in

I just wish I could give this review no stars!! We have bought from Rooms to Go for many years now and have loved shopping thereWhen we just moved into our new house in we purchased a new bedroom set for my son, new dinning room table, and a new couchThey delivered my sons dresser three or four times with each time it being defectiveFinally, after having the repair tech come out and the dresser still not functioning properly we asked for an exchange to be doneAt the same time our brand new dinning room table chairs were cracking and we rarely used themSo we did an exchange of both the table and chairs (It was a manufactures defect and the table and chairs were discontinued) as wellHowever, we were told that we only had days to make a selection or would be stuck with the defective merchandiseSo we had to drive all the way to Charleston, SC which is two hours away because we have had nothing but problems with the Savannah, GA store in order to make our selectionWe finally found something that looked half way decent and made the exchangeThe table was $more then our old one and the bedroom set was about $cheaper then the old oneAfter everything was said and done the store told us we would receive a credit of about $240ish dollars for one and another $something for anotherAfter months of waiting for the credits to be given I contacted the customer serviceThey were worthless and told me to contact the storeI called and would be told one thing then no credit would be issued so I finally drive all the way to the Savannah store and get told something elseI was also told by one of the managers at the Savannah store Wayne that he would comp the warranty for our new chairs because of all of the inconvenience to only be charged the $something dollars on my bill!! Finally, after it went no where so I disputed the charge with credit card company and after a review they found that the credit was justified and issued the disputed amount to our account! That should be it but its not! Now I get a collection agency letter in the mail for $309.50!! Like WTH...who sends an up to date customer to collections!! I have called and as of yet no response!! I will never again do business with this company!! This company has gone down since our initial business with them...very disappointed in their behavior and how they treat their customers!!! We have nothing but excellent credit and pay all of our bills on time to have this occur is insulting!!

I purchased a bedroom set for my daughter to be delivered to Natchitoches, LA The bed is missing pieces and cannot be be used as it is
The bed is missing feet for the headboard and slats to support the queen size mattress After several phone calls to customer service, where we kept receiving different answers as to how they were going to solve the problem, we received a phone message that suggested we go to Home Depot or Lowes and have the slats for the bed cut ourselves and that we submit the receipt to RTG and that we would be reimbursed They are out of stock and RTG does not know when they will have them I called and spoke with Will, the Manager for RTG in Covington, LA He said that he had some contacts with Customer Service and he would try to get this resolved Customer Service told Will that they couldn't cut the slats, as that would void the warranty on the bed When I last spoke to Will on Saturday, 1/29/(after the deliver of 1/23/16) he told me that no one wou

I placed an order and paid $for express deliveryI did not receive all of my order on the scheduled day and store refused to give me a full
refund of what I paid for express delivery