Rooms To Go

No show from Rooms to Go on scheduled delivery day
Was home all day on scheduled day of delivery, August 30thNo phone call from Rooms to Go regarding time frame so I called customer service and was told to 6pmClose to 6pm still no furniture so I called them again and was told to pm because of truck problems all dayDispatch Mgrcalls me approximately 6:41pm telling me my furniture rescheduled for tomorrow deliveryWasted day off from work, no timely updates regarding delays or rescheduling

I was assured I could get a refund/exchange if the mattress I bought didn't work for meThey honored an exchange, but not a refund
On 11/22/I talked with John V@ RTG about purchasing a Tempurpedic mattressI am crippled & on a fixed income & required to be very careful when buying such a costly itemDuring the hour I was there, I explained to him this was the 1st time trying to buy a mattress other than medical gradeThat the mattress I had was specifically made for QuadriplegicsI also discussed at least or times how important it was for me (before I made this purchase)that if the mattress I bought turned out to be unsuitable for me, I had to be able to exchange it for one that would work or if I couldn't find one that worked then get a refundI couldn't spend over $on something I couldn't useEach time I explained this he said he understood me and assured me that wouldn't be a problem
After sleeping on the mattress(Tempurpedic Cloud Prima) for a week, I st

Rooms to Go refused to fix my sofa though it was covered by the ForceField warranty which was purchased
We purchased a Sofa from rooms to go on 12/26/The order is actually under my wife's name
Order number: XXXXXXXX
payment amount: $
sales rep: Wat ***
We also purchased ForceField protection for $at time of purchase
Just a few weeks ago, late September we had people over and alcohol including hard liquor and wine was spilled on the sofaThis was cleaned up and a few days later, we noticed discoloration on parts of the sofa where the drinks were spilledThe other parts of the sofa looks good as newI called RTG customer service and they arranged a technician to stop by and take a look on Oct He sprayed some cleaner on the affected areas which was ineffectiveHe said in a few days, a decision will
be madeRTG customer service called me on Oct and stated there is nothing they can do because parts of the sofa has fadedI told the rep it was not fad

I will never buy or advise anyone to buy furniture from this companyI bought a leather couch love seat and recliner, over $2000.00, from themMy recliner is now doing weird stuff and because I'm out of warranty rooms to go won't even let me pay to have one of their techs come look at itSo to me they don't back their products and once your warranty is up you get no help from them
Again I will never buy or advice anyone to shop there

Getting the run around about repairing a leg on a brand new couch
Had a cindy crawford couch delivered on July at 6pmAfter the delivery, we noticed a leg on the couch damagedI called Rooms To Go that next day since it had been so lateI was told a new one would be mailed to me and then to schedule a service appointment once the item was receivedI received the new leg on Saturday 15thIt was the WRONG LEGI was sent a square leg when I needed an L shaped legI called rooms to go again that SaturdayI was told it would be overnighted to meSince it was a saturday, I assumed I wouldn't get it until TuesdayThe new leg did not come Monday or TuesdayToday is now Wednesday July 19th with no legI called rooms to go AGAINI was informed that the leg order was not processed until yesterday,, Tuesday the 18th and the leg was still sitting in the warehouse to be shippedI should have received this leg by now so I can schedule a service appointmentI was then told I could

Broken slats for Queen bed...Twice!
Purchased furniture for entire apartment in October The Queen size platform bed arrived with slatsThe slats broke a few months after having the bedThe slats have broken from one person, pounds, sitting on the bedRTG sent a technician to look and take pictures of the broken slatsThey were replaced a few weeks afterThe slats have now broken againAgain RTG has sent a technician to look and take pictures of the slatsHe also asked why I did not have a Bunkie board for the bedI was unaware that I needed oneHe explained the board would assist with weight distribution which would stop the slats from breakingHe noticed the slats are breaking at the knots which shows the slats will always be unsteady thus the need for the Bunkie board Customer Service has sent slats via UPS but the slats for this bed require the entire bundle not individual boardsI contacted RTG to explain the situation and asked about the Bunkie board as no

I need to cancel a purchased order and they dont want to do a complete refund
I purchased a queen bed from rooms to go on 2/29/ The pieces are:
QN Panel HDBD - Brown Cherry/Merlot SKU XXXXXXX P
QN Panel FTBD W/SLATS - Brown Cherry/Merlot SKU XXXXXXXX
Q/K Rev Panel Rails- Brown/Cherry/Merlot SKU XXXXXXXX
Order # XXXXXXXX
Sales Rep Luis V.( XXXXXX)
Store # ***
Payment amount: $
Payment method: debit card
Prior to purchase in February I went to the store other times to shop for the product, and the same sales person dealt with me in all three occasions
Every time before leaving the store, I asked him if in case I changed my mind how would I be refunded, and if I could have the full refund back He said yes all three times
The day of the purchase I also asked him regarding the policy and refund, if I could get my money back in case my daughter changed her mind regarding the furniture He said yes, that I could get my money back, no problem
I also as

This is the worst service I have ever had the misfortune of dealing withI wish I would have read the reviews here before purchasing anything from this company
My boyfriend and I spent $2,on brand new couches, and while the men were bringing the couches into our home, they cut a hole into the front of the couch with a box cutterWe were a little frustrated, but obviously we understood this was an accidentWe called Rooms to Go right away and they let us know they'd send a technician out to look at the damage, take pictures, and submit the information back to Rooms to Go to determine whether or not they would replace the couch or discount it, etcThey informed us that we would receive a call a couple days prior to schedule an appointmentTrue to their word, they didI spoke with a representative and she gave me a time frame, between and on Friday, May 12thShe said this was the only window they had availableI agreed to this, despite the fact that my boyfriend and I both work during the weekI said we would accept the appointment as long as we received a call minutes in advance to meet the technician at our homeShe said that was fine and put it in the delivery notes
The tech arrived on time, was very efficient, in and out in minutes or lessWe received another phone call a couple days later to set up an appointment for someone to deliver the replacement couchThe lady I spoke with, again, gave us a 10-time frame on Friday, May 19thI informed her, again, we would accept as long as someone called us minutes ahead of timeThe lady said she would put it in the notes for deliveryMy boyfriend happened to speak with Rooms to Go a day or so after I did and informed them he would need a phone call an hour in advanceAgain, the rep he spoke with agreed to this
Fast forward to our appointment day, Friday, May 19thI receive a phone call at 12:PM from a lady who tells me that the delivery truck is at our residenceI informed her that we requested calls ahead so we could meet the truck driver thereShe said the call ahead's are not guaranteed (which we were never told) and that the truck driver can only wait minutesI called my boyfriend immediately to let him know what was going on, while I had the rep on holdHe had me tell her that he could be back at our home in minutesThe rep told me the truck driver will only wait and we were not allowed to have his number to coordinate with himLittle did we know, the truck driver had already been at our home, sitting around for minutesThey basically called to tell us we missed our appointmentShe then repeatedly told us that there was never a time frame set, it was an "all day delivery", even though my boyfriend and I both got phone calls to confirm appointment windows
My boyfriend called customer service and was harassed by a rep who told him over and over that it was our fault for not being home at the time of the appointment and that they never guarantee call aheads
Eventually my boyfriend was able to get a hold of the manager and she informed us that everyone we'd spoken with had given us wrong information and that the individuals we spoke with today (the day of the "missed" appointment) would be reprimandedThe manager's name is Cathy and she was very courteous and helpful and we could tell she was doing her best to help us
However, we still have a damaged couch and no promise date or time as to when the new one will be deliveredThis company has handled our delivery very unprofessionally and we will never be purchasing from them againIt's one thing to misinform your customers, but then to attack us because we were told incorrectly? UnacceptableIf I could give them stars, I would

we bought four couches from rooms to go and also the stain-extended warrantyhad a couple of stains and followed the warranty instructions and filed a claimthey sent Fortegra the warranty company out to look and says its accumulative stains and wont cover itno where in the contract does it state that only one stain is covered and they will not do a thing about itwe bought the couches in a lighter color with assurance they would handle the stains if occurredthe store is no help and neither is the corporate officethey wont even try to work with us and after asking for a manager they told me you'll get the same answer and your case is closeddeception seems to be the common place for this company after reading others having the same issue
Product_Or_Service: furniture
Order_Number: XXXXXXX
Account_Number: XXXXXXX

My credit card statements financing the furniture do not reflect returned, or not purchased items.Unable to get RTG to sit down and go over my order
We had a mattress sku #XXXXXXXX from RTG that was under warranty and broke downIt was discontinued and we were supposed to receive credit of $towards a new mattress, THis was listed as order #XXXXXXXXRT on 10/19/2017.We purchased some new furniture and encountered the following problems.Order #(customer *** ***)on 10/19/we opted out of the qn motion essentials III (SKU #XXXXXXXX) prior to delivery and did not receive any credit for it(the price was bundled with the mattress).The aCcount # with synchrony is XXXXXXXXXXXXXXXXOn order #(customer Karen ***) revise order #on 11/02/This item SKU XXXXXXXX was damaged and did not work.THe price on this item is $The company picked it up within a week and were supposed to refund the $.The account # with synchrony on this item is XXXXXXXXXXXXXXXX

Sales rep lied, intentionally or not, about the deal/items I was paying forItems were left out, and will cost me hundreds more to purchase again
I went into Rooms To Go (Buford, GA location) roughly one month ago (end of March) with my girlfriend to buy a new bed and bedside tables (nightstands) from a specific setCombined, these items about $1,The ad we saw for it said you could get the entire set (bed, large dresser, two nightstands, and a mirror) for just under $1,500, OR you could get just the bed + dresser + mirror for $We talked with the Sales rep, Jimmy, about the items we wanted, and he informed us that we could get the "short" version of the dresser instead, and the $set would then include the two nightstandsWe were both excited about this! Otherwise, the "large" dresser + nightstands would be the full price (just under $1,500)
The nightstands were one of the specific things we came in to buy that day, so we confirmed Jimmy's deal multiple times, even a

We had the WORST experience I've EVER had with a delivered furniture purchase on 2/10/The two delivery men were completely unprofessional, had a horrible attitude, got the carpet dirty with their shoes, left trash in the house from the boxes, they put dents in my hardwood floors, as well as left trash outside, AND completely ripped my stair railing from the wallNot to mention several pieces of the furniture had cracks, one of the dresses had severe discoloration, the handles of the drawer were installed on the INSIDE of the dresser instead of on the outside AND when we needed to call to discuss with customer service they were of course closedWe called customer service that following Monday only to be told that the claims department has to business days to get in touch with usBasically that they have a queue you go into once customer services sends an emailCustomer service told us they have no other way to contact the claims department other than by emailSeriously? Do you think I am that incompetent? How sad is it that it takes to business days for them to reach out? Does Rooms to Go have such poor service that it really takes that long??? The claims department FINALLY calls us today after we had to call customer service multiple times in order for the claims department to call meThen we find out that the delivery drivers have five days to address our claim and could potentially deny all claimsWhat will happen after that if NO ONE takes responsibility which Rooms to Go has notOur home is DESTROYEDWe have spent thousands of dollars in this store and we will NEVER spend more money in this storeWe are doneThis company is a disgrace and extremely unethical

I ordered a carpet online from RTG and when received it didn't fit the room so I contacted to return I was told rudely by Trey with online customer service that I had hours to return so I was out of luck When I asked to speak to a supervisor he continued to talk over me and said I should have called sooner and there was nothing I could do I will never do business with RTG again

I purchased a leather sectional and paid extra to have it treated and was given leather solution to use and the entire sectional is pealing
I purchased a leather sectional and paid extra to have it treated and was given leather solution to use and the entire sectional is pealingI was led to believe it was leather only to find out that there is a very thin piece of leather on the furniture I have to sweep up leather pieces of the furniture everyday! This is not what I paid for Rooms to go wanted to offer me $to replace something that I paid $ This is a complete rip off

I purchased a dining room set that was sold out from underneath me after I was lied to
I purchased a sectional sofa and dining room setThe following day I received a phone call from the sales associate informing me that they were discontinuing my tableHe gave me the option to purchase the floor displayWhen I agreed to purchase the floor display, the sales associate informed me that, in order to receive the dining room set that I had already purchased, I would have to spend an additional amount to purchase the server table, otherwise I could not have what I already purchasedI asked to speak to the manager and the sales associate said the manager would have to call me backAfter waiting for several hours, I contacted the manager myself, who informed me that the sales associate put my order in for the regular table and not the counter height tableThe manager also said that they sold the floor display after I had already agreed to purchase itNone of the staff at this locatio

I purchased a pc sectional plus ottoman and have been trying too get my money back or a new sofa since 2013.I got the protection on my sofa ,
We purchased a pc sectional plus ottoman and have been trying too get my money back or a new sofa since 2013.I got the protection on my sofa.However, my sofa and ottoman isn't real leather like I was told.It is completely peeled and no leather on the top or seat area.I was told it was genuine leather and clearly the sales person lied.I spent over $on the sectional and $on protectionThis was me and my husbands first time ever buying furniture.We are military, so we really feel like this was very low down to do this to anybody that works hard to buy products.The fake leather gets into our eyes and is very hard to get out.I reached out to rooms to go but they want to give me $and take the sofa back.That's not happening.I need for them to give me full refund or a new sofa or I will take this a step forward because I spe

Bad customer serviceBad Manager Manners and serviceBad delivery service
Don't even know where to startOrdered and paid a deposit for some couchesSaid they were going to call me to let me know when they will be delivering itNever got a phone call, I called and I was told that they will be delivering on a TuesdayTuesday came and we were up til 10pm waiting for them to arrive and deliver our couchesEnded up calling them to see what was going onDelivery guy said he was in the area but couldn't find our house, went outside to see if I could see him but he wasn't outside, he was no where to be foundWent by RTG the next day, asked to speak with a ManagerThe Manager there was so rude and disrespectful, had no manners and acted like he didn't care what was going on in my situationNow since I sold my furniture, because I was expecting my new furniture to come in on the day they told me, I don't have no where to sitI now will have to go and ask for a refund of the depos

I purchase a brand new, unopened dining set listed as "final sale"At the time I opened the set it was damaged because of the packing
I purchase a brand new, unopened dining set listed as "final sale"At the time I opened the set it was damaged because of the packingThe product was listed as a brand new, not as a demo / refurbished or similarProduct was damaged, the store refused to exchange it alleging sales are final, product are "as is"Well if the store use the word "as is" and it is a brand new product, it should be "as is": brand new, not defectiveOtherwise the store must list the product as last one / returned / minor scratches etc

When I purchased this sofa the advertising was for years interest free; my statement had interest on it; store was no help
When I purchased the sofa, the advertising for Rooms to Go was years interest free Since I live in Louisiana where there was a lot of flooding, I had no reason to believe that this sofa was not part of this advertisement When I received my second statement, there was interest on it I tried to call the bank (where the statement came from) and they referred me to the store I called the store at approximately 3:pm on Friday December 2, and was told that the Store Manager could not resolve this issue it had to go to the District Manager, and that someone would call me back Of course, at 7:pm when no one had returned my call, I called the store again and was told that my issue had to be handled by Corporate and that Monique A., a Vice President, would be contacting me by telephone Well, today is Wednesday, December 7, and of course, no

Delivery promise not honored, constant delays, no communicationStill no bed set
Ordered $3k bed set for my daughter's bdayShe has sold her old set, is sleeping on a sleeping bag on the floor
Delivery day, Friday 6/- timeslot 10-I call customer service at 9am to see if they can give me a call ahead or do I need to go home now? (I get to work at 630am.) Guy asks if I want a or minute call aheadAwesome! I'll take 60, it takes me to get home, i'll have time to spare!later in the day, I get a text "minutes away" I beg for him to give me 30-minutes, he declines, refers me back to customer serviceI call customer service, account is locked for hoursF,S,S,M,T go byI finally can reschedule....for JUNE 20!!!! no one will budge, somehow it's my fault! After many, many communications and no help, I call to cancel my order'll have to find a set somewhere elseCancellation dept then tells me they have expedited order options! Awesome! Satu