Rooms To Go

Rooms to go delivery guys broke my bed foot spring and they refuse to fix the damageCall and make complains they say it's to late to do a claims
Problem date: 12/12/2017, Purchase date: 12/11/2017,Reference number: XXXXXXXXS01DFE7ZT Account number: XXXX XXXX XXXX XXXX, Payment Amount 998.45,Payment Method: monthly payment
I purchase a mattress from Rooms to go on the 12/11/2016, they deliver on the 12/12/There was guys while they were putting down the mattress on the bed spring they break my bed foot spring( the bed foot has a compartment that can store stuff, can open and close so the spring that holds up the foot) when he realize that he damage my bed he said am sorry but I will go fix it without calling rooms to goHe took the part and leave I never heard back from himweeks pass ** I call rooms to go to complain I spoke with the manager of the store he said he's going to get to the bottom of the matter and call me backI call him back days time after,

when furniture was delivered, I was not satisfied with the look and the qualityI went back to store and asked for an exchange but manager refused
I purchased an entire living room set including sofa loveseat coffee and end tables two lamps and a rug on janfor the amount of I put down a dollar deposit and put the rest on my rooms to go cardOrder noXXXXXXXXMy sales rep was Liz W the furniture was delivered on febI noticed that the furniture that they sent me was not exactly the same as the furniture that was in the storethe coffee and end tables had a horrible smell to it that was making me sickI had to open the windows to get a little relief also the sofa and loveseat was darker and did not have the same feel, the seat cushion on the loveseat sunk in too muchthe rug was much darker than in the storealso the lamp shade on the lamps is too shortWhen I sit down on the sofa I can see the lights glaring at me and I find this very a

did not call before arriving and call when that were already at my house
I was given a hour window from 11-for my deliveryNo one called until they were in from of my houseI told them my dad would come out from next door to let them inThey drove off before he came outI was there five minutes laterCalled the drivers directly and they refused to come backCall customer service and they refused to send them back outI had to reschedule for days laterI was without furniture during this timeDidnt give a notice for second tripI had to call to confirm my own delivery timewaiting as I speak for my deliveryworse customer service everHad to take off work to get my furniture since it was the only time they had

My long disappointment experiences with Rooms To Go
Very low quality furniture
Negligence resolutions
I was so excited moving into my new apartment and I saw a gorgeous Modular Sectional Sofa in a shopper of Rooms to Go for Memorial's Day 'I decided to purchase its since I received good attention and felt that I could trust in this storeMy order was a Laney Park Modular Sectional (4)Armless chair, (2)Armrest and (1)Wedge
Order Date:05/19/
Order #: XXXXXXXX
Store #:
Store Address: NW 167th St, Miami, FL
Store Phone Number: XXX XXX XXXX
Sales Person Name: Evelio R.(XXXXXXX)
Sales totals with Guarantee Protection, Delivery and taxes: $1,
Payment Information: Credit Card VISA $
Finance amount (SYNCHRONY): $1,
The furniture arrived 06/01/2018, they look good and I was happy that I finally found the perfect matchBut I son that feeling vanished since with in less than months the fabric was ruined to a point of quick deteriora

broken couch
they had to replace a couch on Aug 2, called in Sept they sent a man out to look at it he said wear and springs messed up but the couch is only mth old they want replace because of what of what repair man said ive called several time and they tell me same thing over

On 4/24/my husband and I purchased a piece wood dining room set from Rooms To Go Furniture was scheduled to be delivered between 12noon-4PM on 4/28/17; so my husband took off work The delivery truck broke down and we were notified that the delivery time changed to 4PM-9PM My husband calld after no one showed up at 9PM and was advised by 10PM someone would be there We finally received our furniture after 10:PM waited til almost 11:PM for it to be put together Nevertheless my table was not leveled, it rocks A chair is not leveled and my bench is not leveled I have not been able to use my dining set since we got itCalled the store on 5/2/to complain spoke to Julianna who was rude & states there is no guarantee for delivery times and the store doesn't issue refunds for shippingTried to tell her about the table not being level she continued to be rude, then I request to speak to a manager She got back on the phone said we could refund $of shipping I called t

They messed up my delivery with time and item
They said they will refund me but never did
Ethan from florida was rude and never called back
First issue:
I hope all is well! This complaint is regarding my experience with rooms to go in CharlotteWhen I first went to rooms to go, I put a 5pc bedroom set and mattress with foundation on holdI told the salesperson I moved in on the July 29th, but he said the earliest he can get the bed to me was the August 2nd and dresser August 22ndNot having a bed to sleep on I still understood and said that's fineI came in and paid my shipping and taxes and explained to the finance department I would like my stuff split so I can get my bedroom faster she said okayI called back the next day and gave her an updated addressBetween that time no one explained to me my shipping date was changedI called a couple of days later and asked about my shipping date, and she said August 10thIt frustrates me I wasn't aware of my change in shipping

Furniture was delivered first use and then second time damagedEric the manager promised to follow up and never didI am still waiting on a refund
Rooms to Go is very un professionalThey promise anything on the phone and then no one follows upAfter reciving used furniture the 1st time after purchasing new furniture Eric the store manager promised if I gave them a 2nd chance he would personally handle all details of the next deliveryThat is the last time I ever got him to take my callThe 2nd delivery was badly damaged furnitureThe delivery guy said he pointed this out at the warehouse but was told to deliver it anywayI have been calling for days now trying to get a refund of the purchase price and only receive promises that it will be doneNo one in management will even come to the phone

back issues caused by terrible mattress no refund or exchange provided
Kingsdown queen mattress paid through Synchrony BankCausing terrible back problemsMattress provides zero support and may have been used prior to being sold to meNo help provided by Rooms to Go - after two visits they determined it was fine and it is notCurrently sleeping on the floorThey refuse to take mattress away

Damaged furniture received twice
Purchased pieces of furniture on 4/totaling $3,with expected delivery on Friday 5/At delivery items were damagedAn exchange order was processed for delivery on Friday 5/which is today's dateToday, I could only receive items as the 3rd and largest item I purchased was again damagedI am employed with working hours Mon - Fri resulting in my having to schedule time off to be home to accept these deliveriesI have been living out of my bedroom closet since 5/This is a huge inconvenienceIn speaking with customer service today I was offered redelivery on Saturday the 19th which now means that I will have to waste one of my days off to wait for this exchangeThe Customer Service representative offered me $towards delivery > which I had no idea I was charged a delivery fee in the first place as the sales rep did not review with meThis is horrible service and completely unacceptable

On going problems with a bed purchasedHave had several replacements, still have issues
Purchased a bed for my * y.oson in the end of June Order ***In September found cracks on the headboardThe service person cameHe looked at the cracks and said "Yeah, the delivery crew mentioned that they had some difficulties installing this"So, they KNEW that something wasn't right, yet they didn't say anything and leftAfter going back and forth with CS reps that have not been very helpful, I got the headboard exchanged on October 31,more than a month later after my initial contactIn days the lamp in the headbord started making a buzzing sound in the "off" modeAlarmed, I scheduled another service callMy child sleeps in the bed, buzzing from an electric device can potentially be dangerousThe service man came and suggested he sends us a new lamp, SO WE CAN INSTALL IT OURSELVESI have warranty on all electric parts of the bed, so if I did it myself, it would forfei

Cheap furnitureCame damaged so our sons room couldn't be 100% setupStill waiting on them to fix certain pieces
We have always went to RTG for most of our furniture needs As its affordable and long payoffs/promotions We already know that the furniture isn't top qualityYou get what you pay for In the pastWe really never have had any issuesWell until now
Out son is three now and we wanted to get him a nice new bedroom set for our new house Looked beautiful on the showroom floorSo we got it From what we sawWood looked nice and well put together We purchased the entire set The full Trundle bed with night stand and the larger dresser with the bookshelf attachments
It came as scheduled but dresser bookshelf came damagedHad to send it back Then the guys found out that they were missing a piece for the trundle part They ordered part for it and parts came but when the guys came back to fixIt was the wrongs partsSo had to wait again for the shelf

I purchased the furniture online two years agoI was called to have the extended warranty added and told it covers user damage
I purchased the furniture online two years agoI was called to have the extended warranty added and told it covers user damageI paid for the extended warranty under that understanding, however, when I tried to file a claim I was told that user damage is not coveredRooms to go sold me a warranty under advertising and fraudulently stated something was covered when in fact its not

Manufacturing issue with product and lack of response from claims department
In December of my husband and I purchased a piece sofa from Rooms to Go (sofa, chaise, and ottoman)Less than a week after the delivery of the sofa my mother visited us and was sleeping on the new sofa and complained that the sofa portion did not feel like the rest of the piece sofaShe stated that the cushion seemed to be a bit thin and you could feel the springsMy husband and I do not use the sofa often and are not typically the kind of people to complain so we let it slip, thinking that if it became a bigger issue we would still be covered by the extended warrantyMy husband noticed a flaw in the cushions of the sofa when he had a client at our home and the springs could be clearly felt through the sofa even in portions that rarely were sat onWe paid for an extended warranty through the financing we received at the time of purchase and are sorry to say that we received little to no documen

I purchased a bedroom set on 1/6/(order #XXXXXXXX) for approximately $ The order arrived on 1/17/and during the installation the bed frame was broken Rooms to go customer service told me the item was on back order till 2/28/so I waited over month with a broken bed for them to deliver it on 3//2/ After waiting hours for them to arrive (again) on 3/2/they brought the completely wrong piece (just brought a drawer) I had to initiate another call, they told me it was on back order again till 3/28/and they would call me on that day (this was Chad the manager XXX-XXX-XXXX) Chad did not call on 3/so I called him back directly times with no answer/response to my voicemail I called the main number on 3/and spoke to manager Edwin who finally offered to take the furniture back after he was unable to provide a specific exchange date and time for the new set Edwin said that somebody from the store would call me back the same night to facilitate the exch

Thee WORST customer service experience I have ever had to go through.....no empathy from no oneI received wet furniture, protector that was sprayed on it and my dining room set could not be put togetherThey admitted they have complaints within the last year about the same set I bought......really!!! Every person I spoke to including Ms*** in the corporate office, made me feel like it was my faultI request to have the dining room set picked up and my money returnedI was told it would take 2wks but yet it took second to take the money out my bank accountI am a loyal Ashley Furniture customer, moved to Tampa from NJ and gave RTG a chance..........NEVER AGAIN!!!!!! BACK TO ASHLEY FURNITURE I GOOOOOO!!!!!

My rooms to go internet order number XXXXXXXXi
My sofas scatter cushions unraveling inspector came & agreed they substandard & rooms to go refusing
My rooms to go internet order number XXXXXXXXi
I bought a massive amount of furniture from rooms to goI'm British and bought my entire Floridian Holiday home furniture on arriving in December the sofas scatter cushions were all frayed and threads coming undoneI called R2G who sent out inspector on 26th December He took photos and fully agreed they were substandard and should never have happenedHe told me they had a lot returnedHe told me he would be recommending they were replacedI called repeatedly to ask when I could expect the replacementsI emailed repeatedly also which was ignored saying it was being dealt withI have all emails as evidenceI'm in the uk Ill in hospital with cancer so my friend from Florida called R2G today to be told tough they won't replace them despite what they inspector saidThe reason being

I ordered a couch set from Rooms to Go and my experience has been a nightmare! From my sales experience in the store to my delivery
On July 22, I went to Rooms to Go to get the couch set of my dreams! When I came in, I already knew exactly what I wanted because I went to a different store a week priorNormally when you go to a furniture store, there are tons of people willing to help out; well not in this storeIt took me 15-minutes just to find a salespersonOnce I found a salesperson, I told him what I wanted and asked about delivery dates/timesHe assured me that it would be delivered by the time that I needed it on August 9thI kept asking about specified delivery dates but he kept avoiding the questionI then went to the RAC counter and completed my application there and once again I asked about the delivery so he called for the salesperson to confirm but he didn't come over until about mins laterI told the RAC representative that I didn't want to pay until I got

Misrepresentation of the Item Delivered - On line description inaccurate
I am not a first time customer of Rooms to GoI have ordered many items from them online and through the showroom throughout the yearsI have ordered a crib and a dresser for my disabled granddaughter who lives with meThis particular dresser was ordered on line because it was DOVETAILED! I do not purchase bureaus that are NOT DOVETAILED...Hers is solid and it is beautifulI proceeded to order a set for my son and daughter in law who live with me as Christmas presentsI ordered my other son in Texas a mattress set, which he received perfectly on WednesdayYesterday was delivery for the bureau for my daughter-in-lawBefore it even got completely up my driveway I went out to check it for any problemsI was SHOCKED to see that none of the draws were DOVETAILED! I called my daughter-in-law out to see it; she had no idea what it looked like because it was a presentShe went outside and said MOM, it's not d

My wife and I went in to a local Rooms To Go showroom on November of this year after being granted a ?re-select? of a mattress that was deemed replaceable under warrantyWhen we went into the showroom we were greeted by a man that had apparently sold us the mattress two years backAfter finding a suitable replacement for the mattress, the salesman sold us on a moving bed base made by Leggett & Platt, one that had full motion and a massage featureWe negotiated the return of box springs along with the mattress and the salesman took our information and left us at a dining table set on the showroom floor to finish the transaction, never once were we asked to come to the point of sale, where a ?no refund? or ?all sales final? notice would be postedThis will come into play in a secondWe left the showroom and awaited the delivery scheduled for Wednesday of the following weekWhen the mattress and base arrived, it did in true Rooms To Go fashion, with two men who showed no care for