Rooms To Go

I purchase a Ashford Landing Gray PC Sectional Living Room Sofa in February and my Sectional was delivered in March I've had this Sectional a total of months and my Sectional looks awful the cushions are wearing and it has only been months, I can't say the wearing of the cushions are from to much usage of the Sectional because no one is at home but me, I called Rooms To Go in July about the poor quality of my Sectional and I was told that they would send a Technician out to take a look at my complaint and he came out in July which would have been months after receiving my Sectional and the Technician sat on the sectional and talk to me and I shared with him that while I was in the Rooms To Go Store in Myrtle Beach, SC I ask the salesperson if the Sectional was sturdy and if the cushions were sturdy also and she said yes and that was a lie I did not hear from Room To Go so I call them and I was told that the Technician reported that he did not see anything wrong with the Sectional and my question was could he tell all of this by sitting on the Sectional and the CSR just apologize and I was not pleased with the Techdecision at all but one thing I know we would never purchase anything from Rooms To Go again I felt like Rooms To Go did not care about my concerns of the poor quality of the product I received from them I hope my review will help with your purchase

I received the wrong furniture than orderedThey would not make it right
Moving from Naples to Ocala,I purchased living room furniture in Naples to be sent to my new address in OcalaThe new set arrived on April and we immediately knew it was not what we purchasedWe contacted the company at Naples and at the corporate officeThey denied having what we ordered and indicated in many ways that we were not telling the truthThey have a no return policy but did not find what we orderedAfter much struggle, they agreed to a return check minus percent.This is over $for returning an incorrect product! Order # XXXXXXXX X recliners and a sofa.Total charge:$

Will not assemble King Bed due to not having headboard Headboard not delivered until weeks later No stating will be weeks later
Purchased a king and Queen bed and dressers on 09/16/ Salesperson Barbara Wstated we would get full assembly upon delivery on September Paid $for set up and delivery Salesperson, Walsh stated would not be able to delivery the headboard for King bed until October Stated to salesperson, Walsh would not be a problem because our friend staying at our Town home would still be able to sleep in the bed and wait for the headboard Salesperson Walsh agreed with us and made no mention of delivery having to have all pieces of bed in order to conduct set up of bed On September we learn that delivery will not assemble our King bed because they have no head board as well as a dresser is not assembled properly causing a side panel to stick out Called Rooms to Go on September at about 4:00pm on NMalbry High

I purchased two sets of furniture from Rooms to go 1st a dinette set and then a living room set a few days later only to be stood up for delivery
I purchased two sets of furniture from Rooms to go on line1st a dinette set and then a living room set a few days later only to be stood up for delivery My first bad encounter was on 3/16/I was told that my furniture would arrive between the hours of 2-I took off work to be at my residence during those hours to receive a phone call around pm stating that the driver was running late and my time was now from 5-8pm around pm I received a call stating it was pushed back again now from 8-10pm I then received another call around ish stating that the driver would not be delivering to my home at allI wasted my day for nothingI was then told that I would be receiving a call from a supervisor to confirm my next delivery dateI waited for a call and I NEVER received one until Sunday Morning at about 7:amI received a cal

Received damaged merchandise on 11/13/
Placed online order 11/02/Received on 11/One back leg was damaged and immediately contacted online customer serviceWas told it was being transferred to Special Orders departmentIt is now 12/01/and we have made attempts to contact to find out statusHave not heard from the Special Orders Dept and are continuously being told that it was sent to the special orders dept to be reviewed and we should be contacted to be advised of the next steps

I bought a mattress that was less then 2yrs old when I noticed that it sunk in the middle I advised RTG and they advised they could not help
I purchased a mattress from RTG approx 1/yrs ago I noticed that I began having lower back pain approx 1/2yr after the purchase I tried to rule out what it could be until I noticed that my bed sunk in the middle
I began keeping track of the pain and I would only have the pain when I slept on the bed; I'm a firefighter so I sleep away from home every days, and I would not wake up with pain when I slept at the station
I called RTG approx one month before the mattress was yrs old The advised that they could not help me because the company hat made the mattress was not in business anymore I was not happy so I drove to RTG and spoke to the store manager (I dont remember his name but I can get it if need be) He advised me of the same thing and stated he cannot do anything about it I asked for the name of the district man

Returned a bedroom setWas told that I would be refunded within days my sales tax and delivery fee
On May 28th I purchased a bedroom set from Rooms to GoIt was charged to my Syncrony Credit CardHowever we were told that we would have to pay sales tax and delivery fees upfrontI used my Suntrust debit card to do so$was withdrawn that same day from my checking account to cover sales taxes and delivery feesThe furniture was delivered on June 19thI was no satisfied and furniture was damagedI called Rooms to Go and arranged for furniture to be picked up on June 27th, which they didI spoke with manager at store and she said my $would be refunded to me within days and back into my accountI have called the corporate office and they gave me another story saying it takes to days after it "posts" to be put back in my checking accountIty is now July 10th and I am still waitingMy problem is how can they withhold sales tax on a return item for this long

Sofa and Loveseat peeling
I furnished my home with Rooms To Go furniture when I purchased it in 2011, I was very pleased with my purchase until my sofa set started peelingI was confused by it because the headboard of my bedroom set is leather just like the sofa setI used to love having family and friends over every now and then, but now I'm too embarrassed by the way my sofa looks to have anyone come overI've read some of the other complaints and realize they are almost that same problems as mineIt's so disappointing because a sofa is suppose to last more than 1/years

There's an account that showing up for Acceptance Now that I never acquired tried resolving this issue on my own
I wanted to acquire furniture from both Value City and Rooms-in Columbia, SCWhen I pulled my credit report I found that during the time I was in Afghanistan there were a few accounts opened in my name and Acceptance Now from Value City was an accountI contacted Acceptance Now for weeks and they were waiting to the regional director, DANNY, to contact me or them back and that has not happened yetI already have the police report and the acceptance now reference number is XXXXXXXI really would like to acquire furniture from this company but I was just recently denied and I know for a fact that this is an issue that still has not been resolved

Worst company I ever dealt withI purchased a recliner and a few months later the reclining mechanism bentI called customer support and was told the replacement part could take up to days and I can not call the manufacturerI called back days later and was told there wasn't a tracking number yet.I spoke to a supervisor and was told "we are repairing" and there is no further informationThey refused to offer any other optionNEVER WILL BUY FROM THESE PEOPLE AGAIN

I bought a couch and loveseat in Oct The loveseat started to fall apartI called cusomer sevice and they sent out a "technicianHe said to sit on the other side of loveseat to even out it being lopsided on the rightThey will not replace itIt was a very stressfull expirience and they will not make it right I am going to have to throw the loveseat outWhat a waste of time ans moneyThere customer service is terribleI also was told by the salesperson it was covered for a year under warrantyThey lie.I want someone to help us resolve this issueKm
Product_Or_Service: Oct

Room to go online sent the wrong size mattress to go with a bed set They tried to get me to keep it anyway I explained that that is ridicules They said they would return in two days with the correct size mattress but could not give me a call in advance The no showed for two daysNO CALL, NO TEXT, NO EMAIL

Did not call for the time delivery and very late for the delivery
First I was told the if I wait couple days I was gonna be able
To pick a time frame of deliveryThe day before my delivery date no call was madeI had to call to know the time of deliveryMy purchase was to be delivery in different trucksOne was on time but the second from was reschedule for 7pmWhen I purchased the furniture I asked to pick a time frame so I wouldn't have to stay all day at home waiting for the deliveryWell not just dos not happened but I was told only the reason of the delay was traffic and they had more stops before mineCalled costumer service they did not care only said sorrySo this is it! Sorry? Really nothing can be done to save the costumer the time I was all day waiting for something I was told was going to happenOh yes they have the money already so why care! Feeling abused by the storeSo careless

We placed an order May 20, and have yet to receive all of what we ordered
We placed order XXXXXXX on 5/20/and were told that the final piece of our order would be delivered August 31stWe understood that it was a popular piece and was out of stock but we repeatedly assured that it would come on the delivery dateCome the last week of August we received our call scheduling our delivery time frame only to receive a call August 30th that the item was not in stockThey then delayed our delivery to September 14th where the same issue happened againI received a call confirming my delivery timeThen 9/13/at 8:PM I received call from a man claiming to be at the warehouse saying that the item was still not inThis is after having called customer service and being assured that "the ship it is on just hasn't gotten to port, but your item is there"I was then given a revised delivery date of October 19thThis is absolutely unacceptableFor a company who advertises how "q

Account# XXX-XXX-XXXX
Re: Order#XXXXXXXXi
I placed a furniture order online on June 29th , I received a confirmation the same day that my order is scheduled to be delivered on Wednesday July 6th The email confirmation stated the following ; "You will be called by our automated system days prior to delivery and will be given an estimated hour delivery window within 7am to 10pm." Unfortunately, I never received a call advising me of the hour windowI checked my phone records as well to confirm that
On Wednesday morning 8:am the delivery truck showed up unannounced at the front gate of the resort to where the delivery address was located with no prior noticeWith no prior notice given there was no one waiting at the home to accept the unannounced deliveryI received a call from the front gate attendant asking me what I wanted to doI advised the attendant to notify the driver that I can have someone there in a few minutes to accept the delivery The respons

I strongly believe that the sofa delivered to me is not a new sofaPaperwork given to me says that it is new, but scratches and wear says otherwise
I purchased the Cindy Crawford Sofa in Slate/Sotto (sku # XXXXXXXX)on 08/24/in the amount of $ I also purchased a Force Field Protection warranty for $ After delivery charges and taxes I paid $1, I paid $on a debit card and charged the remaining balance to my roomstogo credit card (order #XXXXXXXX)The sofa was delivered on 09/01/to my home After delivery, I noticed there was a hole in the middle of the sofa underneath where the frame is located It appeared that there should be something else there I call customer service and informed them that there was a hole in my sofaI told the repthat I was concerned that it would cause a concern with the frame The representative brushed me off and said that she didn't know why there would a hole there She then called me back and said that the techn

Bought sectional 1/years ago and purchased extended warranty.inside of couch is falling apart
Bought sectional on 2/29/Order number XXXXXXXXLoveseat section of sectional falling apart on insideOsb boards inside broke and board which is a 1xthat springs attach to came unnailed and bowedCalled claims and they said that it was a covered issue under extended warranty and would send a tech out to evaluate.tech came out on Dec 20th and said that it was indeed a craftsmanship issue and should hear back from claims by end of weekCalled today the 26th to see where we stood on the claim and after spending hours on phone and being transferred around from claims to warranty and then to rooms to go Carlos from rooms to go said he would not transfer me to a supervisorI was then transferred to claims where I spoke to Jane and she called warranty center where she asked for a second revaluation and associate then said no and hung up on usThe tech that came out told us do not

I ordered furniture from roomstogo.com and was promised delivery that never occurredI called in to cancel but still have not received a refund
order#XXXXXXXXi
I ordered this product and was promised delivery on 6/22/in the afternoon from - 6pmI got a call at 10am in the morning asking if I could be there for deliveryI advised I was not in the area and they promised to come back within their delivery timeframeI was at the house minutes early and waited for them Around 4pm I called to ensure they were still coming and they advised they wereAround 5pm I called back and they advised they were till coming5:45pm I called again and they advised we missed the delivery I know that was a lie and advised I was not only here but have the RING doorbell to prove it They just stated there was nothing they could do but reschedule I asked for a refund and weeks later I still don't have it

Unprofessional sales people
First time shopping at rooms to go and it was terrible! I had already research online and knew what I wanted when I got to the store the sales rep Theo was helping me and we got into a different sofa setI was ready to purchase cash but decided to do financing, he automatically assumed I would not qualify for financing and did not bother to run my creditHe went and just had me do a rent to own in store option which after ready their terms is very badI was approved and was ready to check out thats when I look at my receipt and realized I was being charged for a protection plan that I did not agree toI was never told the price of the protection until I saw my receipt and had paid part of my totalI asked management to waive my delivery fee for them forcing me to get the protection planManager said he could not waive delivery fee, at this point I felt I extremely dissatisfied and decide to cancel my whole transactionI definitely would not recommend

hola les escribo porque el dia de agosto de compre un juego de comedor con esta empresa, pero hace dias me di cuenta que en una parte de la madera se esta agrietando y apareciendo una mancha blanca que parece hongo,lo cual me puede provocar enfermedades a mi o a mi familiares, llame hace semanas a atencion al cliente por telefono y ellos me enviaron a un trabajador para inspeccionar el producto, el dia de hoy, de febrero me llaman de atencion al cliente y me dicen que eso no lo cubre la garantia, intente hablar con la chica que me atendio explicandole que necesite una solucion para el problema porque no puedo quedarme con el producto, porque seguramente esa madera vino asi y eso me puede traer problemas de salud, aparte que aun esta en garantia, porque tiene un a'o, pero su respuesta siempre fue decirme que no me iban a reparar ni cambiar nada, necesito que por favor me ayuden porque el comedor me costo 1000$ y no es posible que en este caso no tenga garantia, la mader