Rooms To Go

We ordered a recliner and when it was delivered it was defective Upon calling Customer Service an inspector came out to look at the chair and agreed it needed to be replaced The new chair came and it was defective so I showed it to the delivery man and he saw it was defective and made note of it Customer Service called and made a time for the inspector to come out and look at the chair I called her back and explained that the date SHE had chosen was unacceptable because my mother was having surgery on that date and I would be out of town She said I had to take that dateI told her no because I would not be here After going back and forth I told her I no longer wished to hassle with her and for her to arrange to have the chair picked up at their earliest possible convenience She said they would not pick the chair up and I had to keep the chair I told her this was the second defective chair and I no longer wanted it and she said I had to keep it I told her well either

My wife and I purchased a $1,sleeper sofa less than a year agoThe sofa has been used about a dozen times during and we noticed the frame at the head of the bed has bent/sagged significantly Upon calling customer service and having Rooms To Go representatives inspect the bent frame, they concluded the broken/bent frame was due to wear and tear; thereby not honoring the warranty
We are highly upset with Rooms To Go decision not to honor the warranty or try to work with us on their manufacturer's defect

10K spent and a whole day sitting at home with no delivery
I made over 10k worth of purchases at the DUNN N.Clocation and was told to be home on 1/5/for deliverI cancelled all appointments, I didn't go anywhere, I couldn't take my son to work bc I was scared to leave so I have to spend money on uber to and from work, I had an appointment with my attorney that I missed, I kept my kids home from school not one but days now bc I didn't want to miss them comingThis service is ridiculous and I can't believe I spent this much with this companyThey say the truck had problems but this is not a customer issue and the company should have a back up planI literally sat starring at my door from 8a -940pm when they called
order#XXXXXXXX from *** rooms to go way dunn nc XXXXX order date 11/27/

Gross misconduct due to communication and customer service
Wednesday May 9th I went in store to purchase a bed frame and mattress from their The Colony locationThe earliest delivery date they had available was May 13thI was told that I would be getting a phone call that Friday to set up a time frame, instead I received a text message stating my delivery time of 8-I then called into customer care to attempt to change the time frame and they told me that's I couldn't because that was the only time the truck would be into my areaI made adjustments to my schedule to be home in the scheduled time, and the delivery drivers didnt show up to almost hours after the time frameI called to the store at am when they opened and they told me they couldnt give me an Eta on the drivers and they had no way of contacting the drivers to see where they wereAt about am, I received a called from "dispatch" stating that they had talked to the driver and they were running a little bit

Repair for Poor construction not supported by company
I bought an entire suite of furniture from RtG in ***I live by myself I have very infrequent guests that sit on the couchOne of the recliners on the couch became disconnected, and now the back of the reclining part is not secure and will break if used furtherI do not know when the problem occurred except that it must have happened at least months agoMy warranty was up in May so I was told today (July) that "there is nothing we can do." Pretty much a "too bad so sad for you"The furniture should be supported for major breakages such as I have
On this order, I had to replace a defective rug, and repair the reclining chair myself when it started hanging up while recliningI now have a THIRD problem which the company refused to fixAnd all for two months over warranty
I cannot understand why they offer year warranty for stains on the leather, but only one year for the major construction problemsMy pro

items not delivered
we ordered almost 4,in furniture, waited weeks for delivery and they forgot a headboard and dresser from my order, spoke to a super who said it would be delivered next day, only to receive a call saying they could not deliver for daysUnacceptable and they offer nothing that can be done, if you promise delivery of forgotten stuff next day you should do it!!!

BAD CUSTOMER SERVICE WITH BAD MERCHANDISE AND REFUSE TO CANCEL MY ORDER TELLING ME I HAVE TO KEEP AND PAY FULL AMOUNT OR WILL TAKE ME TO COURT
ROOMS TO GO= WORST CUSTOMERS SERVICE ITS THEIR WAY OR THE HIGHWAY
I bought a bed night stand and mattress last Sunday It was close to $for deliveryI was told if wanted to pick up would be available by next Wednesday or later if I wantedI don't have a truck so had to wait until Friday for someone to pick it up for me, I got home in the evening and noticed foot board is damaged so I called, after almost minutes on hold I was able to explain, they said will send someone the following week to to pick up the damaged item but I would have to go back to their warehouse and pick up the new piece even though the original was damaged and they were already coming out to my home I asked to have it send to the store closed to me but they said no.I was upset but I needed the bed cause I had gotten rid of my bed alreadyI told them I would g

My experience with ROOMS TO has been a nightmareThe warranty offered by Force Field Protection is not being honored at the local store level
9/18/I purchased Sanderson living room set: power sofa, loveseat, cocktail table,end table, lamp, flat console, and a $giftcard for a tvThe pre tax & pre-delivery price, not inlcuding FF Protection was $I received broken, damaged products upon deliveryStill, I was patient & after receiving damaged tables, I decided to just deal with it and not pursue a headache with another returnFeb.'16-I contacted CS to have a tech come out to clean stains on couches & damage due to the FF cleaning productsOn 3/5/I was informed by CS that my items were approved for a replacementShe told me I could reselect any items in the store of equal or lesser valueIf I choose a more expensive item, I would be responsible for the differenceShe did not mention a delivery fee, but DID mention that I would be responsible for purchasi

Rooms to go charged me dollars a month then the rate went to 135.They are adding late charges.I spoke with them they refuse to put the bill
when I called rooms to go to dispute the living room set.I was charged new balance is thank you mike

I purchased two items directly at the retail store in Charlotte, NCRTG sent one of the items to the incorrect address in a different city where I don't reside anymoreI was informed that a big box was left in front of that house on October 3rd and I immediately contacted RTG to let them knowTheir customer service representatives were not efficient or knowledgeable, nobody seemed to care or to take ownership of the issueI had to place around 8-calls and I was advised a few times that someone was going to contact me back and never received those callsI finally received a call from the store manager who advised me that he was calling me the day after with a solution and never called me backI ended up calling him back for him to tell me that he didn't have any updates for meI had to ask for a refund since nobody gave me a solutionHere we are about weeks later and that box is still sitting on the street in front of that house and I never received the item I purchasedThe manager stated that they had to contact the people that reside in that house to ask them to put a return label so it can be picked up which I don't consider appropriate and it's actually unacceptable! Completely disappointed with RTG serviceI wasted a lot of time and effort with this company

I purchased the full size plus foundation that I was told I must get for the bed to function This was on November Bed too big
I went in to "Rooms To Go" in Huntsville Alabama with my year old granddaughter to purchase her first big girl bed This was so exciting, we picked the Cinderella carriage bed after looking at the twin model on the showroom floor I purchased the full size plus foundation that I was told I must get for the bed to function order number XXXXXXXX payment of $by credit card The purchase was on November The bed was delivered on November The bed was too big to fit in the room This is where the nightmare started I called the store and was told to call customer service, customer service said store must handle my problem After being returned to the store by customer service, I spoke with a store representative who informed me that I could not return the foundation and if I returned the bed it would cost me another $

Claims department doesn't do job timely and we have not been contacted for damages to our home done by delivery men
Call claims department twice for damages done to our house upon two separate deliveriesThe first delivery done was damages to our ceiling fan that was not reported by the delivery menCall customer service and on a Saturday claims gave us a call on a Tuesday almost month ago asking for an email with photos and details have not heard anything sinceSecond delivery full caused damages to my floor I called customer service and has two weeks ago and have not heard from the claims department at all when I call to speak to somebody I get the same answer that somebody from claims will call meI do not understand why such a big company cannot run a claims department timely and efficiently I will never buy from Rooms To Go Again

Attempting to return an unused bedroom set however the store manager will not grant a return
I purchased a bedroom set at the Jensen Beach store in December and it was delivered on 2/6/Merchandise was not set up due to construction in my homeIt remains in the original packagingAfter construction was completed in March I decided I did not want the bedroom set since it was not in sync with home remodelingI called the store to set up a return and was told by sales associate, Tina, that I should've called in weeks from delivery date to schedule a returnI explained construction was recently completed and that was not possibleShe denied my returnI asked to speak with store manager, Gary, who refused to come to the phoneAs per *** the store manager said he would not accept my return for the same reasonAs a customer he should've taken the time out to listen and hear my concernI should not have to pay for a bedroom set that I no longer want and never opened

Purchased a couch for $Unlike other couches with broken frames, this couch did NOT have broken frame noted on price tagsWhen the delivery men brought it to my home, it was structurally damaged and we can't sit on itIt dips in the middle and has a piece of wood that is danglingHow can you sell a couch you can't even sit on? My receipt says "good condition" unlike the table and lamp I purchased that mark "imperfections."

I had to call on the delivery driver because he started an altercation in my house while delivering our furniture
On 12/we had the final piece of our order deliveredThe driver was acting belligerently in my house toward another person in my household while delivering our furnitureI had to physically step between the of them and to force the delivery person outsideAt this time I told him I was calling He would not give me his name or let me sign the receipt for the delivery He took off before the police arrivedThe police gave me a reportI have tried to call customer service, the plano store, the corporate officeThe plano store told me it was the customer service departments issue not their'sThey said they would contact customer service about the issue but otherwise did not seem concerned about the issueI again called customer service on 12/and informed them about the issue againto date, no replyMy concern also of course is that this driver knows

MY FAMILY AND I WILL NOT BE SHOPPING AT ROOMS TOGO AGAIN
On Tuesday February 28th between 11am and 3pm eastern standard time we were expecting a delivery from Rooms To Go, after waiting for it for over monthsMy wife took an unpaid day off to make sure that she was available to receive the long a waited bedroom setShe received a call around 2pm letting her know that there was a delay, and the new delivery time would be from 3pm to 5pm, my wife politely agreed and again waitedShe then received a second call around 4pm that the delivery truck was still delayed and will now be between 5pm and 7pmAt 7:20pm after a frustrating day, and my daughter being disappointed because she has not received the furniture I canceled the delivery We received no email no phone call on the status of the delivery truck or even if it would be showing up, prior to me calling at 7:20pm to cancel my order My family and I are extremely disappointed at the way our delivery was handled, and the inconvenience that this caused my familyThis is not a way to do business or keep customers coming back

THIS COMPANY SUCKS! I HAVE NEVER HAD SUCH BAD TREATMENT BEFORE LIKE THISTHE CUSTOM SREVICE IS BAD! THE PEOPLE WHO WORK THERE ARE RUDE! THE CORRECT INFORMATION ON MY ORDER WASNT GIVEN TO MEEVERY TIME I CALLED OR WENT BY THE STORE I WAS TOLD SOMETHING NEWI PAID WITH A CARD AND WAS TOLD I WOULD HAVE MY MONEY BACK ON A CARDAFTER CALLING TODAY I WAS NOW TOLD I WILL REC A CHECK!!!!! WTF I PADI WITH MY DEBT CARD NOW I HAVE TO WAITH 7-TO GET MY MONEY BACKTHE LADIES THAT WORK AT THE DESK IS RUDETHEY IN THE CAR BEHIDE THE WINDOW TALKING TO YOU WHILE YOU LOOK DOWN TO SEE THEM .....RUDE
YOU MEAN TO TELL ME YOU CANT GET UP WALK AROUND TO LOOK ME IN MY FACE AND TRY TO HELP ME

The wrong furniture was delivered
My husband and I picked out a reclining and stationary love seats,also a coffee table setWe paid $1,We also paid $to have them deliveredWhen they were delivered we found that they had delivered a couch and not the reclining love seatI contact them and was told they would look into itI sent a a picture of the reclining loveseat that we had paid for to Michael Ohe said the one we had bought was gone and they had another one in but we had to pay once again for the delivery of the love seatI told him this was your mistake not ours so you should pay for the deliveryhe said he would talk to his manager and he would have him call me backWhen he didn't call me back I called him and he told me that we were at a standstill unless we paid another fee for delivery.I asked to speak to the manager and he said he is refusing to speak to me

Rooms to Go was supposed to deliver a couch today and decided to call it off and not deliver couch today with minutes prior notice
Today, May 10, I took off a second day of work to have this couch deliveredOn April 26, Rooms to Go delivered the couch but it was the wrong couch and all pieces were brokenWe had to reschedule to have the right couch deliveredYesterday, they called to say they would be here from pm to pmAt 3:51, they left a voicemail saying they would not be able to do the delivery because they could not drive down our dirt roadFirst off, our road is pavedSecond, in the voicemail, they said we would need a pickup truck because he was not driving down the roadWithin minutes, my wife had connected with them to confirm we were getting the truckI went to get the truck since I was homeWhen I returned, they still had not shown upWe called Rooms to Go to see how near the truck was and found out they had released the driver to go home and he would

Rooms to go does not sell quality furniture nor have great customer services
Very disappointed at Room to go, last year's I spent over $10,dollars and they could not fix my reclinerThe first time the recliner was deliver was bad, they changed it and everything seem all goodRight when the recliner hit a year old a springe fell offSo, now they claim that no extended warranty like if it makes a differenceThey claimed that the warranty only last a yearWhen I called I advised them that the second recliner came with issue as wellTheir answer was "Sorry, we cannot do anything about itWe did a courtesy visit but no fixture"The only one that was courteous was my husband and I for spending so much money in this *** furniture storeThe services is bad as well as all the supervisor and manager that work thereThey sell very bad quality furniture, last time I will ever step in one of your storesPeople think about times before you shop with Rooms to go, they try to ge