Rooms To Go

They will not honor warranty
I purchased a $dining room table and chairs from Rooms To Go around Thanksgiving of My husband had some health issues starting in June of My son had pointed out a crack in one of the chairsMy husband went into the hospital Augand Rooms To Go had called one day when I was home from the hospital to offer me the extended warrantyI told the lady about the crack and ask if I needed to report it thenShe told me no, that since I was going through so much, and I was purchasing the extended warranty, just report it when I could and they would replace itWe discussed the price of the chair which I think she said was around $which was much cheaper to get the $132? warranty planMy husband died in September and I am just getting around to calling Rooms To GoI called on Friday and told the lady I spoke with everything I just typed and she said, oh you will have to call this number because it was during the warrantyI called

the delivery crews damaged walls and hardwood flooring during the delivery of the furniture
On Friday February 11th a delivery crew came to drop off furnitureAs they arrived I was courteous and asked they be very careful while moving the furniture up and down the stairs and to be particularly careful going up the stairs and scratching the wallsUnfortunately my response went unnoticedThey were like bulls in a china shopthey tossed the furniture around like they were toys, they argued about who would be taking the furniture up and who would carry what sideDuring this fiasco they managed to drop the furniture in the foyer of which caused a nickel sized dent in the brand new hardwood floorthey also scratched the walls going up the stairs and in the media room which the couches were delivered into

Warranty I agreed to purchase is not being honoredKeep getting the run around with the warranty staff
I purchased a sofa, loveseat and a rocking recliner on June 11, 2014; that I am currently still paying forWhen I purchased, I was told that the recliner was not in stock and that it would be put on a separate order # for delivery/financing purposes which was fine with meI received sofa and loveseat first and recliner a couple of weeks laterA few months passed by and I received a call to purchase a year warranty for my furnitureSeeing I had spent over $on my furniture, I agreedI asked if it would cover all pieces and I was told it wouldFast forward now to about January 2016, the middle seat on my sofa decided to sink inI quickly called customer service to have a work order put in to have my sofa repairedI was told to call the warranty department so I didWhen I called the warranty department they told me that I didn't have warranty on my sofa and that I had

A loyal customer with a defective item that is on recall and I am only being offered half of the product value
I purchased a brand new living room set from Rooms To Go, the order number is: XXXXXXXX - the product was purchased four years ago and it's been defective for almost a year; however, I found out that others that purchased the same item and had similar issues were refunded 100% of the items value yet when I contacted Rooms To Go's customer service department was only offered $when the value of the product itself is $I'm submitting this complaint with hopes that your company will grant me the refund as they have done for others as I have been a loyal customer to Rooms To Go for many, many yearsEven after submitting a photo as proof of the items defects, and being told that this item is currently on recall, I was offered only half of the items value

We have issues with a dinette table from Rooms To Go They are not honoring the warranty and are also blaming us for the damage
We purchased a table and stools from Rooms To Go in March November we noticed that there were crackling and bubbling areas as well as a couple of areas that were splitting on the table top Called Customer Service and had an appointment set for November 17, Service tech arrived and looked at the table, said he could not repair the damages and said that it "looked like a manufacturer defect and they will probably have to replace it" The tech took photos of the table and said someone would contact me I called again on 11/21/and was told that it was with customer service for the final decision but the tech said in his writeup that it looked like someone put something hot on the table and it was not a manufacturer defect Why did the story change after he left my home? I want to know that
On Sunday, 11/25/we went in to

I *** *** the owner of the home that roomtogo wheeler came in to deliver *** *** furniture I wasn't home at the time they deliver, but I believe if they had drove in instead of backing in they wouldn't hit the line nor almost pull the pole off of my homeThey had plenty of room to turn around.Too many truck has been in there and never had a problem; because before they pulled in they will always look first, but they was very negative of those guys that deliver Mrs*** furnitureThey was too close to my house*** call me and when I arrive she told me to go in to see if I had lights and when I when in my house I had light and that's when I find out my 55'television wasn't working;my microwave wasn't working;my refrigerator under my carport wasn't working and my air conditioner unit wasn't working;so I ask Georgia Power when they arrived why certain things wasn't working in my house and something was and he said because of the problem that happen outsideI a

I purchased thousand dollars of furniture from rooms to go in May I called on April to have it repaired They refuse to repair it
I furnished my house with furniture from rooms to go in May My bill was almost $6,My bed made noise since the day it was installed and the technicians advised they would come back to adjust the screwsThey never came backWhen the headboard fell I called their customer service to have it repaired along with the noise and also my night table which is peelingThe technician came and repaired the headboard but advised he could not fix the noise and sprayed paint on the night tableThe night table quickly started peeling off again and the bed is extremely loudWhen I move my blanket at night, the bed makes a lot of noise, which scares my dog who starts to bark and wakes up my month old babyAll I am asking from rooms to go is to sand down the night table and put a good paint on itNot just a $spray paintI also would like th

I was deceived by Rooms To Go about the price of a power foundationThe price of the foundation was not disclosed verbally or on my invoice
I went into Rooms To Go and needed help to buy a mattressThe sales person took me to different mattress and kept telling me I should buy the foundation that the head and foot went up and downI asked repeatedly how much it was and he would only give me the package price, that include both the mattress and the foundationWhen I asked how much the foundation was I was told "it's only a couple hundred dollarsI ended up purchasing a mattress and the foundation believing the foundation was a "couple hundred" dollarsThere was no break down on my receipt and when I asked about the price that was on the mattress I was told it was cheaper than what was on the tagMy mattress and foundation was delivered on October 3rd,I slept on it one night and it was not the mattress I laid on at the store....it was much too firmI called Customer Servi

Purchased a couch and had hrs if we decided to keep orderWe got home and decided it was to bigWe called and cancelled
Now they are withholding our money
Product_Or_Service: Furnature
Order_Number: XXXXXXXXXX
Account_Number: XXXXXXXXXX

HEADBOARD FOR BED BROKEN NEVER FIXED ALMOST YEARS!!
My name is *** ***
I bought a bedroom set in and when it was delivered damaged and brokenI filed a complaint with the store about and it and no one ever came back to fix it I have been paying my monthly payment for almost years now and I haven't received any help or reimbursement for my bedroom furniture And am beyond upset now If we didn't pay our bill the store would come at us with lawsuitsI will get a lawyer about this matter myself The store knows about this problems and haven't sent NO ONE TO FIX IT!!
I will go to social media today if know comes and replace my entire bedroom free of charge since it has taken nearly years to fixI need another now

NEVER SHOP HERE!! And if you do, just know the little line you sign on an iPad is you agreeing to a no return policy RTG deserves ZERO stars! We purchased a living room set and just had it delivered yesterday I hate the set I called customer service to do a return and was told to call the store The lady who answered at the local store told me there was a no return policyWHAT??? I was never told about this policy She said, "Yes, we understand that most people just sign the policy without reading it." I asked to speak with the store manager He was cold as ice and just kept repeating they have a no return policy I told him the sales rep never stated that He said she should have but there is nothing they can do because there is a no return policy I asked for a corporate office number He gave me the number to customer service and told me to ask for a supervisor...the number I called earlier who told me they couldn't help me and I had to call the store Seriously?? He was just trying to get me off the phone I did try calling customer and asking for a supervisor I did not get a supervisor but was told they would allow me to do an exchange but no returns (I already spent over an hour looking in the store and didn't like anything else) I asked her for the contact to corporate to which she stated she would email the regional office and maybe they would get back to me I doubt they will email the regional office

discontinue price and exchange mattress
I was told by salesperson I would get the sale price as the mattress was being discontinued, instead of paying $I would get it for $
also, was inform, if I purchase mattress and decided its not what I want , I could exchange it
Once I received mattress it was not as comfortable as the one on the show room floor
I have called the store, left several messages for salesperson and manager to call meI have even when out to the store to discuss the matter, was unable to talk with manager, saleperson was on vacation

Worst service ever how did they get an A+ rating?

I am writing this complaint on the behalf of my son, *** D***In the month of October, he wanted to establish some creditTherefore, he and I decided that he would purchase a bedroom suiteTherefore, we shopped at Rooms To Go due to what we thought was a great sale going onAs we met with the manager CodyThe finance company, Acceptance Now, approve *** a line of credit to purchase the bedroom suiteTherefore, he explained only to *** about the amount of money to be paid every two weeks, never at anytime did he explain to me or my son that this was a lease agreementAccording to Cody the manager, the furniture was due to come December 22,2017, because it was on back orderDuring this time my son continued to make his payments every two weeks, no furniture arrivedWe asked often for a refund, we were told no refund and we still had no furnitureTherefore, the account was due to be paid off in JanuaryThe payments increased in January, higher than the origi

I have attempted times to get my furniture deliveredI have waited over a month and still do not have everything right
Purchased on 10/02/and original delivery date was 10/20/On first delivery men were rude and broke several pieces as well as not installing some piecesThey also gave my address to a local friend to come over and hang out while they put together my furnitureWhile the man did not come inside my house, nothing has yet to be done about itThe second attempted delivery, the men were much nicer but most of the pieces they were replacing came busted or messed up on the truck and a few pieces were missing from the truckThe third delivery again did not install my table, and realized that the first set of delivery men stripped out screwsGratefully they were able to get them out and install my vanity dresser just without the mirrorI still have outstanding appointments one for 11/28/for a technician to come and fix some paint issues and one without

NEW FURN DEL LAST SAT PARTS MISSING CUSTOMER SERVICE CALLED WE TOLD THEM WE NEEDED NEW FURN NEXT SAT MORNING AND THEY HAVE SET UP DEL FOR SAT AFTERNOO
AFTERNOON NO ONE WILL BE HOME WE HAD TO TAKE OFF WORK LAST WEEK CAN NOT TAKE OFF AGAIN ITS NOT OUR FAULT THEY SHOULD DEL WHEN WE WANT NOT WHEN THEY WANT IF THEY CANT WE DO NOT WANT ANYOF THE FURNITURE THEY DELIVERED THEY CAN COME GET IT ALL AND REFUND MY ACCOUNT SO I CAN GO BUY SOMEWARE ELSE WHAT GOOD IS KITCHEN CHAIRS WITH NO TABLE TO EAT ON

Bought a living room set for $ Within months the couch actually split in half Turns out the frame is made of OSB! This stuff is garbage
This furniture is absolutely garbage The frame of the couch turned out to be made of OSB! The couch ended up actually splitting in half after months Then the battle with their warranty practice began We have been without a couch now for weeks Every time we call they have a different story and they absolutely refuse to resolve this

Extremely unsatisfactory in my out look of this company and procedures! We have been jerked around lied too on several occasions! Our & will go elsewh
There has been several occasions that we have been jerked around cost us several hundreds of dollars trying to get delivery then once purchased it's all wrong I mean this has been a revolving situation for months!

They do not stand behind their products! I bought two recliners in January of one ripped after the 1st year and now leather is fading really bad when I purchased recliners the sales person sold me an extended warranty because the previous recliners I had purchased from RTG did the same thing she informed me that this warranty would take care of it I called RTG customer service and they informed me that it only covers food stains! That is NOT what I was told when I purchased this warranty!

Well I don't know where to startEveryone that works for rooms to go is a bunch of isJames (supervisor of customer service) is the Head is!
When we bought $4,worth of furniture, Rooms To Go from Patty the sales associate in Asheville NC, they informed us that they would give us a call a hour before the delivery drivers would arrive and they did notWe drove one and a half hours to the apartment (which is on the third for so take a guess why they did not want to stay)When they called that they have arrived we told the operator we would be there in less then minutes we got here in and there was no delivery truck hereWe were on hold for hour and still got no where we went to the gate house and spoke to the security guard and he said they they drove in and drove out in less than minutesWe finally got to James the head of customer service and he was rude and very disrespectful and did not try to help us at allEveryone wants to keep passing you on so they d