Rooms To Go

I am filing a discrimination complaint on behalf of both of my adult children who are serving or have servied in the military
My military family in Purerto Rico bought furniture there to furnish their houseIt fell apart now in less than two yearsCost about living room furniture My Marine family bought entire house in wesley chapelTheir living room furniture at around fell apart .They spent around 20,as they left the military and refurnished their entire home I am very upset as a mom This is the way you treat military families ?

Rooms To Go mislead us about the extended warranty coverage from what is actually covered after the first year
Just over a year ago, we purchased a new bed set for my daughter Upon the purchase we asked about the details on the extended warranty because we have young children and damage is a higher possibility We were ensured that water damage, scratches, pen/marker marks and other damages were covered About a week ago, my daughter spilled her water on the dresser and the dresser bubbled We went in to the Rooms to GO who advised us to file a claim, because issues like that are covered We then filed a complaint and were denied because after the first year, the third party insurer stated that they are not the same as Rooms to Go and do not cover water damage The representative stated that Rooms to Go never tells their customers about after the first year coverage Rooms to Go failed to provide accurate information about the second year coverage, therefore failing to provid

After deplorable delivery attempts, several broken products, the company has not met its commitment to provide "enjoyable, fast and easy" service
I have had the worst furniture shopping experience of my life, and I will never again purchase anything from Rooms To GoFurthermore, I will tell every colleague, client and social media follower never to patronize your stores again as well
On April 29, my husband, son and I drove hours before excitedly arriving at your Atlanta Buckhead store to shop for items to furnish our newly built 6,square-foot homeWe found some great pieces and was thrilled with our selections
That is until the incompetence of your staff reared its ugly little head
You see, we purchased the white Sofia Vergara sectional and invested in THREE additional piecesUnbeknown to us, the sales representative ordered all three of those extra pieces in black versus white
Now, we were understanding and patient with this mbecause no one is p

They delivered the wrong bed
I reject the option to keep the bed and wait to business days for replacement
I went into the store on Wednesday made the purchase for a bed and a king mattress
I explain to the sales person my specific needs and requirements ( price points & and availability)
Sabinas O(salesman) explained that he understood and can meet my requirements
The following Tuesday, July 2, the wrong bed was delivered
I spoke to customer service via delivery man cell phone and she explained that I can keep the order and they will ship the right date to me within to business days or I could reject the order and they will send the corrected to me in seven business days
I was concerned about scuff marks scratches in such therefore I rejected the complete order
Since I explained to the salesman MrO my need for a bed immediately, I decided to make a purchase for a bed elsewhere whereas I would not have to wait for

On 10/18/2017, I placed an internet order from Rooms to Go (www.roomstogo.com) consisting of (1) Eric Church Highway to Home- Heartland Falls Brown PC Queen Panel Bedroom setThe website allows you to pick a time and date in which you would like the furniture delivered, however that is only the date in which the furniture leaves the distribution center and they later will confirm via email the exact time and date for deliveryThe week of delivery we received an email stating the items would be delivered on 12/16/between 12pm and 4pmMy girlfriend and I both took of work to be available to take delivery of this setWe waited around during the entire delivery time frame, in which no delivery truck showed upWe called the Customer Service center at X-XXX-XXX-XXXX and after being on hold for over half an hour, we were able to speak to a Customer Service repThe rep explained to us that the item is on its way an they will reach out to the driver to find out where it isAfter a

they sold me a set of power recliner and at the delivery they brought me a pull recliner instead of a power reclinerand they want me to pay more
on 2/4/i went to Rooms to go to purchase a bunk bed and a living room setThey had a set on the showroom that I liked, the salesman Hector C assisted usI order the exact set on the show room which it was a Dual power recliner, love seat glider recliner,a single glider reclinerthey set the delivery date for the of FebruaryThe furniture arrived, and I notice a cut on the dual reclining sofa, and I noticed it was not a dual power reclinerI called the store and spoke to salesman Hector, I told him I didn't receive the dual power recliner setThe salesman told me that only the dual seat recliner was supposed to be power, so I told him that I want for him to send the correct sofa the power sofa that I had ordered; Hector guarantee me he was going to submit the order for a replacement of the sofaOn 2/10/I called the store

Rude and Careless Driver
After the delivery driver was caught speeding in a 15mph zone, he was asked by my husband to slow down He then told him to "Go F* yourself" and almost hit him as he sped away This is unacceptable, but the worst part is when you call to speak to a Manager about the problem, there is nothing that they can do and no one that you can contact After finally getting a Customer Service Manager on the phone he told me that he would take my number but that I would probably not get a call from anyone regarding this He then said that he would take my information but was trying to get off the phone before he got my phone number

Bed is giving extreme back pains from first day of sleeping on mattress and nobody in store or customer service is willing to exchange without charges
Serta I comfort was sold to me by rep Paul M.employee #XXXXXX in Wellington storeHe confirmed that the mattress will fix my back pains and also told me within days if mattress does not workout I can exchange or receive a full refundFrom hearing this I became excited with paying $after taxes with debit card for bed cover and mattress after telling me it is just like having a temperpedic mattress for cheaperOrder # XXXXXXXXFrom day one of sleeping on mattress which was 9/28/my back pain became extremely sharp affecting my daily lifestyle negatively almost making it hard to even walk! I have given the mattress a few days to see if it would start to get better and it only began to get worse making it impossible to get a gym workoutOnly after sitting on my couch for a few hours my back pains goes away which conf

rude
agent was ruce

Furniture was supposed to be delivered complete on 08/10/Has missing furniture and wrong items
My furniture was supposed to be delivered complete on 08/10/My dining room table was delivered with chairs and table legs but not the table topMy bed and the kids beds both had wrong box springs and they are completely too highI had to go back to the store and have that fixedI called customer service to correct the delivery on my dining room table and was told it was going to be delivered on 08/18/I cancelled all my plans for the day waiting on my corrected furniture and I also received a call days prior stating my order delivery time is 08/18/between the hours of 10-At 9:on 08/18/I was notified that the delivery guy will not be able to make outI have been without a dining room table for a week on 08/18/and they said that they can come out on 08/19/I told them over and over I will not be at home on the 19th and that my furniture was sup

The store has forged my signature and charged a total different then what statedThe invoices they have provided one of there employees signedThey told me a total for all items then bill two at that total and then one more for an additional

Rooms to Go should get another company to deliver furniture in Louisiana which I have found out is the same company used in all states
Delivery company is garbage and unprofessional
Delivered furniture in New Orleans, La and did not have the proper tools to set up and deliver furnitureDamaged and broker all drawers in both dressersGarbage Company in Louisiana!!!!!!! Aaron *** is the manager!

Just horrible overall service
Went in to the local Rooms to go to purchase furniture for three rooms for a house we just purchased Picked out a living room set (sofas, tables) and a bedroom set (full over full bunk beds, mattresses, mattresses protectors, desk attached to bunk beds, and chair) also purchased an additional desk and chair Delivery day: the delivery drivers came in and started to set up After taking out the bed they realized it was a full over futon and not a full over full Now we purchased full mattresses, which should have been the first clue After contacting rooms to go we were told that we would have to wait until July (Purchased/delivery in April) to receive the correct bunk beds So my children slept on matresess on the floor for months due to someone else's mistake Every time we called RTG we would get the same answer, "what do you want us to do about it?" Fast forward to July when the bed finally come in Now we're missing screws and the des

Failure to repair stained carpet caused when delivering bunk beds
We ordered bunk beds from the Grapevine, TX Rooms to Go store On May 12, they were delivered and setup We paid extra for the setup The beds were still in their plastic wrapping when they moved them upstairs When they were moving them upstairs the plastic wrapping leaked a liquid black stain onto the carpet We called the Grapevine store and submitted a complaint We were told it would be taken care of After a week went by we called and was told it was going to be fixed and we would hear from someone before the close of business That never happened We have called the corporate office three time a week since then and each time we're told it will be fixed and we will receive a call by the end of the day They have never called us back nor have they ever returned an email request to be contacted

We were told we would receive a refund of $back to our debit card within business days, and now are being told that is not the case
We first off did not receive our couch for a month, after being given different delivery times, and never once called about changes in delivery we had to callThen when we finally got the couch we had a mouse in the furniture that got out in our house, then had to call a service repair person due to stitching hanging out the couchWe called Rooms To Go back and spoke with two supervisors one was named Jasmine and the other name Chad at the number X-XXX-XXX-XXXX first was Jasmine who said we would receive a refund of $back to our Visa debit card in business days, so I called back because I did not feel that was enough for all the trouble, and spoke with supervisor Chad who said we can do another $to your Visa debit card and even said he showed that the other $was processed and to allow another business days for the second one to

The delivery personnel are rude
I was leaving for work this morning and noticed a delivery truck parked directly in front of my carI had no room to maneuver or get around itI asked the gentlemen if they could move the truck because I had to be at workOne of the guys just looked at meHe didn't say anythingThey continued to move furniture into my neighbors home at *** *** Village *** *** *** I gathered my items and locked my front door and still no movementAs I was going toward my car one of the guys decided that they would climb into the truck and move itThis is the same individual that delivered furniture to my home beforeHe was rude then and he is rude nowI don't know if there are certain individuals that you all have to move items in certain parts of town, but I wish that you would consider having someone else make your deliveries in Antioch, TNI love your furniture and have ordered it numerous timesBut, since I moved this part of town and had t

I had a mattress warranted out and got a store creditBought another mattress, It went on sale I was told I would be getting a refund check
In I bought a bedroom set and living room set from the Metairie, La store The mattress I bought was sinking in the middle and started hurting my back when I'd sleep in it In January I contacted Rooms To Go about the warranty on the mattress which was years I emailed their Customer Service department and waited a week to receive a responseI was finally contacted by a lady from their Customer Service I spoke to her about the warranty on my mattress and the issues with it She helped me set up a scheduled date for the service appointment which was on 2-13-to come out and inspect the mattress
Before the service tech left he told me that within a week I should hear something back about the warrantyWednesday or Thursday that following week I called Rooms To Go Customer Service and then they told me the mattress woul

Ordered bunk beds with chest & deskMattress rained onChest shacked & drawer part broken offSupervisor said deliver in daysLied!!!!!!!!
I am satisfied the damaged parts will be replacedMy outrage is the delivery supervisor said that re-deliver would be in DaysPromised grandson his furniture tomorrowHe is sleeping on the mattress on the floorWhen called told delivery in weeks(March 29, first delivery/ April 17, second but got them down to April 10) NOT ACCEPTABLE!!!!!!!!!!! Unprofessional to lie to customers & a child!

Paid for warrantyThey are prolonging the process in order to avoid fixing my sofa and causing me to take off work with no prior notice
I purchased the sofa with the extra warranty in November Salesperson said under the warranty they would send someone out to try to remove stains and then if that didn't work they would replace sofaSeptember 1, 2016, my nephew spilled his energy drink on my sofaI used the cleaner right away to get it outWhen it dried there was a stainI immediately contacted the warranty department who couldn't get me an appointment until September 16thThey couldn't give me time frame, only the date, until the day prior to the appointment so I had to take off the entire day and lose money since I am not a salaried employeeThe techs came out on 9/16, they tried getting the stain out with several different things, then they told me that the color has been completely removed from the sofa so Rooms to Go would contact me within 3-days9/I called R

New mattress came ripped on 1/26/Was given a time frame of 5-PM on 1/30/for a new one to be deliveredNever showed up
I originally bought a mattress and couch in September Within 3/months, the mattress broke downThey allowed me to pick out a different mattressI then waited weeks for delivery of the new mattress and it is rippedThere is at least a foot of ripped material on the side and bottom of the mattress.The new ripped mattress came on 1/26/By the time I noticed the tear, Rooms to Go had already drug out my old mattress so it was completely ruined from being drug on the concreteI called customer service and was given a time frame of 5-PM on 1/30/for the replacement mattressMe and my husband were both called different times on 1/30/18, being harassed and asking if someone could be homeThis started at PM, hours before my time frameThen customer service was calling when we had already talked to the driverI should not be harassed w