Rooms To Go

Warranty exchange order was incorrect due to sales agent giving wrong information
I purchased a couch from rooms to go and it had a warranty covered defectI was told I was able to go to the rooms to go store to process the exchangeWhen I went there I found that since the order was purchased online I had to call online sales supportThe customer sales associate, David Holland, helped me pick out the couch and was helpfulHe offered to give me the codes to give the online sales support for the items of the couch I wantedHe generated it on his tablet, which I still have the picture of knowing that I wanted the chasis on the right and sofa on the leftHe generated the wrong items because they said the sales item I purchased was a left chasisThe room that I had needed it to be on the right because the sofa would be too long and block the passage wayI called to get this item exchanged and the online sales support are charging me a delivery fee for the new item exchangeThey s

Console has a tear and they will not deliver while we are home even after receiving a replacement that was also damaged
We bought a new couch and loveseat 12/19/A couple of weeks later we noticed the seam in the loveseat console was already coming apartAfter several requests for them to come after to replace the console I was basically told they would not accommodate me even though they gave me a poorly made itemI agree to take a day off from work and they bring me another console but this one is broken in the backSo now I have taken a day off work and my console is still coming apartI have now tried to get yet another appointment to get my console and they refuse to come at a time when we are homeI should not have to take a day off work because they keep giving me poorly made furnitureI even told them if they could be here no later than 7:I could be a little late getting to workI would not get paid for that time but I was willing to do that even though I shoul

From advertising, to product issue, to horrible customer service, and finally the "repair" process
On October 31, 2015, My spouse and I purchased the Brandon Heights Piece Leather Sectional Living from Rooms To Go on Katy FWY in Houston
Issues arose the next day of purchasing the furnitureWe opted to pick up the purchase ourselves from the warehouse past Katy, TXPrior leaving Rooms To Go, Paul E(our salesman) verified with the warehouse on the availability of the furnitureOnly reason why we opted to pick up ourselves was only because we were told we could pick it up the next day (11/01/15) I called the Warehouse in Brookshire, TXI called to make sure that furniture would be ready in the morning because I had paid for a rental truck, upon calling we were told that the furniture wasn't in and it would take a few daysIt took multiple people and hours to figure out the confusionThat's only just the beginning to the downfall
On 2/10/16, I emailed Rooms

never call us backwere told for weeks that someone would and that district manager Allen swould call he has notCindy k.is the rudest
Since purchase date

delivery drivers cussed out, threatened residents and spewed racial slurs at residents in apt complex on 7/1/
on the evening of 7/1/2017, two of your delivery drivers, along with two drivers from SE Independent Delivery Drivers, delivering Rooms To Go furniture to an apartment in the building, got in a verbal altercation with each other and tried to ram their trucks into each other at the same time, they flipped off two residents at the playground area, called them *** hs, told them to *** off and one tried to confront of them before the other driver told him to get back inside the cab of the truck the RTG truck then almost took out the bumpers of about four cars trying to speed out of the complex We tried to get the name off the other truck, later found out it was SE Independent, but the driver yelled at us that the name of the company was called *** Yo Momma Company and left at a high rate of speed out the complex endangering the lives of residents walking ab

I did not receive my order the date expected because a customer services rep cancelled by mistake
My mother made a purchase for my son at Rooms to go Miami on 07/10/we requested pick up instead of delivery.Pick up was supposed to be ready on 07/19/I called on 07/to the customer services headquarter and spoke to Jose Gwho was not able to change the pick up from 07/19/to 07/23/as I asked him, I said ok I will call directly to the store and see if I definitely can't go tomorrow so I sill arrange with them for a reschedule, but Jose Gwho did not help me instead cancelled my order which I did not ask him to do it and Today I called for my pick up time to the store and found out that my order was cancelledI called again to the headquarter and Jose was very rude I think because he did not wanted to admit he's mistake, he was yelling at me on the phone and very disrespectful not letting me speak, so I asked him to pass me over to a supervisor, the supervisor did not w

POOR QUALITY PRODUCT
ROOMS TO GO DOESNT LIKE REPLACING POORLY MADE, BAD FURNITURE
I PURCHASED A SOFA SET ON 11/02/IT WAS DELIVERED IN DECEMBER UPON DELIVERY I NOTICED THAT THE DELIVERY GUYS DAMAGED THE SETI SPOKE TO RTG AND THEY DID A REDELIVERY ON THE SETTHE SECOND SET WAS DAMAGED AS WELLTHEY REDELIVERED AGAIN IN JANUARY THIS TIME THE FURNITURE WAS OKAYI'VE HAD THE SET FOR ALMOST DAYS AND THE SEAT CUSHIONS ARE ALREADY FLAT AND MAKES THE SOFA LOOKS REALLY OLDI CONTACTED RTG AMD WAS TOLD THEY COULD NOT GIVE ME NEW PILLOWS AND A SERVICE CALLL WAS PUT IN TO MAKE A DETERMINE ON WHETHER PILLOWS WILL BE ISSUED
I HAVE BEEN PATIENT WITH RTG AND I PAID FOR THIS SOFA SET AND WOULD LIKE TO BE TREATED LIKE A LOYAL CUSTOMERTHE SET IS NICE BUT CHEAPLY MADE

Wont repair faulty seems on our loveseat
When we purchased the living room furniture we noticed the frame was bent and the seems on the loveseat started coming a part A tech came out took pictures and said the loveseat was faulty and replaced it Weeks later the seems came apart at the same place they came out took pictures and said it was from owners wear and tare They told us to order the part to repair it cashed our check for the part and found out the vendor doesn't make that part anymore

Worst furniture to ever shop in or purchase furniture from will never recommend anyone to shop there
My husband and I bought a home in April and we decided to go to rooms to go to purchase all new furniture for our new home our entire experience has been nothing but stressful and unprofessional from the very first time we walked into the store we had to find someone to help us with purchasing furniture because no one wanted to take the time to help us moving on the salesman who sold us our furniture was highly unprofessional all he was thinking about while helping us buy furniture was dollar signs he didn't listen to what we wanted he lied about products we were going to be getting that we thought we purchased from the beginning from that day we spent a lot of money we basically biuyggt furniture for our entire house our furniture was delivered damaged I have had to call customer service times since may because the couches we purchased were either broken or defective when I had my

This company is the worst in customer service that I have ever experienced I made a purchase in March for almost $in furniture Half of the order was delivered within approximately ten days The other pieces were not delivered for weeks and then one was wrong product I requested a refund of the difference in price, and am still waiting for that to happen weeks later, and I can not tell you how many phone calls to the local store as well as corporate customer department, which in this case is an oxymoron because they do not know the meaning of the term

Defective merchandise which caused damages to my home
I purchased approximately $6,worth of furniture from Rooms To Go to furnish my newly built home in November 19, 2016, order #XXXXXXXXI was satisfied with the value of the items I purchased, except for the table set when it was realized today that there is a major defect with these items (Leg Table XXXXXXXX & coordinating chairs XXXXXXXX)The chairs have uneven plastic pads on the bottoms which have caused numerous deep scratches in my brand new flooring, that of which, is one of the highest quality laminate flooring offered locallyMy home was built to my specifications with a move in date of November 28, Throughout the months following I suspected my dog was the cause of the scratches because I had never seen chairs scratch floors in this manner before, however today, I pulled one of the chairs out to sweep underneath the table and a large scratch was made from the white tab on the bottom of the chairAlso, all

cheated, lied and stuck with half a product
I agreed to purchase just the sofa piece to a sectional after the sales agent told me the other pieces of the sectional were not in stock for a few more weeks, she said she would email/call me once they became availableAfter a few months of not hearing from the sales lady (other than a request for a review on her service) I checked with the online chat and was told that Rooms to go no longer carries the sectional pieces I was waiting forI feel the sales lady knew they were not going to be getting the additional pieces I wanted and lied to me to get the sale of just the sofa (also added the warrenty) If she would have been honest and explained that the Cindy Crawford cardinal red metropolis sectional was not going to be restocked I would NEVER have purchased just the sofa and I would have continued to shop around and may have even purchased a different sectional from Rooms To Go but now I will never shop at Rooms To Go again! The online

Numerous issues with delivered product, several failed attempts by Rooms to Go to repair/fix issuesFixes attempted even after cancel of service date
Numerous issues with delivered product, several failed attempts by Rooms to Go to repair/fix issuesFixes attempted even after cancel of service date change Initial purchase 11-27-15, Defective delivery of merchandise made early DecemberKids bunk bed combo dresser all in oneNumerous defects in finish of wood on bed frame and structure Defective dresser drawers...Only one replacement drawer received Rooms to GO rep told me I would have to find other drawers myself through UPS Two separate failed attempts to repairOver all nightmare experience with company Last contact made in January

My Mother-in-Law (MiL) ordered two lamps online from Rooms To Go RTG about two weeks agoThe lamps were delivered, I believe on Monday, January 14th/the Friday priorA small crystal globe was broken/detached on one of the lamps, we believe this occurred when the lamps were packed at the warehouse to be deliveredThe delivers were very nice and professional about informing us of the issue, filling out an incident report and letting us know that a new lamp will be delivered soon, to replace the lamp that had a broken pieceMy MiL was very disappointed and believed that the lamp would not be replacedMy question is, why was it delivered broken in the first place (are they of good quality/is there an issue with packing practices that should be resolved)? She called RTG Customer Service on this past Monday, January 14th to inquire about the replacement lamp and they informed her that her new lamp will be delivered on Tuesday, January 22ndI was not present during the delivery and my MiL was not informed that she could keep the defaulted lamp "as is" at a discount and bypass on the warranty of the defaulted lampShe stated she believed that it would be only a matter of time before the other crystal globe on the other lamp may also be in disrepair; we believe that although the lamps are nice looking they are of poor qualityI called Customer Service on today, January 18th (my MiL is hard of hearing, especially by phone) to inquire about the delivery of the lamp, my MiL was present when I made the callI believe that she should be compensated, especially since she fulfilled her part of the purchase, however RTG did notHow is it that a product/lamp is delivered to her broken before she can even enjoy it and receive no compensation for it, without additional cost due to her? Additionally, when she called to inquire about the lamp, she was not informed that she could keep the defaulted lamp and receive a discount on the lamp (if the calls are recorded, you are more than welcome to check the recording of the conversation)My MiL was informed that a new lamp would be delivered to replace the defaulted lampThe one star that I provided reflects the defaulted lamp and also my conversation with your Supervisor, MsAshley, on today, Friday January 18th at 1:pmI called on behalf of my MiL to check on the status of the new lamp and to also request some type of compensation for my MiLThere was an instant lack of any professionalism and hostility from MsAshley; she came onto the call, after Cameron transferred me to her with an attitudeMy MiL and I didn't do anything wrong, if anything, we were treated unjustlyI had to ask MsAshley at one point if she was in fact the Supervisor (there were a few times that she even spoke over me/spoke while I was talking), she stated that she isAfter this encounter (and I wasn't even the customer, however I would have been very PUT OUT if I found out my MiL was spoken to in the manner in which she spoke to me, it was very unnecessary) I don't want to EVER shop at Rooms To Go due to my experience/encounter with one of your SupervisorsI'm also certain that after my MiL has the issue resolved with her lamp, she will also not shop at Rooms To Go eitherWe received better Customer Service from a discount store than we did from Rooms To Go, which is greatly disappointing!

Rooms To Go sold a defective piece of furniture on 11/25/& as of 12/28/the customer does not have a complete functioning piece of furniture
On 11/25/a purchase was made for a sectional with recliners which is part of Order#XXXXXXX and the SKU#s are as follows: XXXXXXXX, XXXXXXXX & XXXXXXXX for a Sales Total of $with a Delivery/Setup fee of $which equates to a subtotal of $and the sales tax of $bringing it to a total of $ A payment from a Debit Card was made in the amount of $and the remaining amount was paid with Synchrony Bank in the amount of $ Delivery/Pickup was scheduled for 12/7/with the Sales Person by the name of Cory Larusso (XXXXXX) On 12/7/a delivery was made for the sectional at which time it was determined that there may be an issue with the sectional because the left & right sofas did not connect to the wedge The delivery/setup guys were messy & had left trash in my front yard The delivery/s

Purchased leather-blended sectional that started showing signs of deterioration within the first years of purchase, which got progressively worse
Order NoXXXXXXXX
Store #
Order date: 01/31/
Sales Rep: Amanda H
Payment Amount $
Deposit amount: $on Mastercard 01/31/
GE Capital Financing: 3,719, 01/31/
I did not have this furniture before a good years before it started to show signs of deteriorationUnfortunately, according to Rooms To Go's terms, that would be outside of the manufacturers warranty
There were sections of the sectional furniture that show signs of deteriorationI also purchased a recliner sofa to go along with the sectional for an additional $
I have submitted pictures at ***@roomstogo.com on May 20, from my smartphoneI also had pictures that I took from a camera back in 2015, however I did not know how to upload those pictures so that I could send it via emailThe pictures were received by Nicho

Quality issues requires numerous chair exchanges and repairs to furniture Still require more exchanges but Rooms To Go has denied it
I have requested a further chairs exchange plus a refund of money due to the poor quality of the table as a whole Business does not call back to support as promised
Dining Room table and chairs, Sofia Vergara collection

Failure to provide information regarding product warranty and intentional delay of warranty request
This is the second time we have had an issue with a Rooms2Go couch, which is sinking and visibly broken after less than a year of light usage (we are travelling consultants)
We are moving on July and need to have someone come look at our couch, which will inevitably require a warranty replacement, and learn what the process is for getting a new one (possibly at our new address)
Multiple customer service representatives have told us point blank that they "don't know" the warranty process and can't provide us with any informationWe know from the last time dealing with RTG that this process can take actual MONTHS, which will not work in this case given our upcoming moveThe "outside company" that apparently handles warranty repair and replacement requests do not call without multiple reminders to RTG and they do not come as scheduled, so we need a guarantee that this actua

I want to exchange lamps; I am willing to bring them to the store and have the new lamps delivered thereRTG wants to unfairly charge for delivery
I purchased a complete living room on March order #XXXXXXXXEverything was delivered shortly thereafter except end tablesthe tables were delivered on March when I arrived home my wife and set up the new table with the new lamps and determined that WE made a mistake and chose the wrong lampsI immediately called RTG and asked how to exchange the lampsThe woman on the phone Danielle who was polite and courteous informed me that all sales are finalI asked to speak to a manager and she told me one would call me back in minutesTwo hours later I called back and spoke to Danielle; she placed me on hold and sought authorization for me to exchange my lampsDanielle returned to the call and informed me that I could exchange my lamps but I would have to pay an additional delivery charge.This is extremely unfair to the consum

Was mislead about information by several employees, was called for another person's delivery, did not receive notice calls as promised, no delivery
On Oct I purchased a living room setI set up our delivery to come Nov We were were told it'd come 1-5pm on the 8thWe were also told that we'd get a 1hr courtesy call the day of so we'd have a more exact arrival estimate
The night before (Nov 7) I called RTG & requested that my # be placed on file to receive the 1hr courtesy callMy man is in the military and could not be present for delivery & I work full time at a hospitalWith a 1hr notice, I would easily be able to leave work & make the mindrive to be present for deliveryCustomer service assured me that courtesy calls can go out mins/hour prior to delivery, & that I would receive that callI repeated it back to be sure (she seemed annoyed that I was repeating myself), but I wanted to confirm I would receive a notice so I could be home
Nov.8th I receive a ca