Rooms To Go

Order canceled in still charged credit card
On the 10th of this month I placed an order for a recliner that I was going to have shipped to a family member in Texas they recently moved and needed a new one I place the order you got a pre-authorization on my credit card but moments after I placed the order I received an email telling me That you could not process my order and that I should go to one of your showroom OK the whole point of ordering online was so that I could order something in Michigan where I live and have it delivered in Texas where my family lives I am mediately responded to the email you listed in the email address it's been almost a week later you still have not responded to my email but when I looked on my credit card statements the pre-authorization has now posted to my account so you're charging me for an order that you canceled you never gave me a reason why you canceled the order and on the automated email that I received it says that your open till Eastern

STOLEN PROPERTY
BOUGHT A SOFA AT ROOMS TO GO MONTH LATER MOTORS WENT OUT CALLED TO GET SERVICE AFTER THEY DID NOT DELIVER WHILE I WAS HOME TWICE THEY DELIVERED ON A DAY I COULD NOT BE THERE 5-11-WHILE THE DELIVERY PEOPLE WERE THEIR THE STOLE SOME PISTOLS AND A GOLD COIN ROOMS TO GO WILL NOT DO ANYTHING ABOUT IT

We purchased recliners with consoles between them They told us it was a new fabric that would not stain It is not sealed and absorbing color
Purchased above in Dec., This fabric was supposed to look like leather but be stain proof We even purchased the extended warranty The fabric is changing color where we sit and nowhere else It is not dirty nor wear because it does not change anywhere except where other fabric touches it Doesn't change on the arms or console (where we have drinks and food) Even had a "throw" across one end that just lies there that I use to cover my feet sometimes and the fabric has changed to a redish tint in mothere Evidentally the fabric was not sealed and thus is absorbing dyes from other fabrics I have contacted the store and the extended warranty company and they will not even look at it I believe if someone would come out and see the pattern of color change, they would have to acknowledge that this is not wear

RTG lied or failed to mention that is only backs ac companies warranty, and it itself does not Further its employees lied in regards to my warranty
In December of I purchased the mattress listed in order #XXXXXXXX After several months, the mattress had a defect I then exercised the warranty replacement for the mattress, and paid an additional $to upgrade to a better one (order #XXXXXXXX) When the new mattress was upgraded, I was told by customer service and the delivery men that this mattress carries a new year warranty
In June 2011, I contacted Rooms to go about replacing this upgraded Mattress I was told that the manufacturer had gone out of business, and I was offered a $coupon to purchase a new mattress This was absurd, being that RTG would not take care of their customers, and that they would sell such an expensive mattress of a company that has no bearing when a customer needs it Not to mention the failure in communication to explain that when u

The product that was delivered is not what we picked and paid for from the show room
My wife and I were looking to replace a sectional sofa we had in our family roomWe went to Rooms To Go (RTG) in Pompano Beach, FL to take a look at what they had
Once we started looking around, we were approached by a sales lady, who offered to helpWe looked at a few sofas and talked about what we wantedShe said to let her know if we needed anything, and then went on to look at other sofas on our own
We eventually came to a sofa with powered recliners and as we were testing them out, she approached us again and told us it was on saleWe were sold on the power recliners and we expressed our pleasure with them, so I asked her the price, which she provided, and then I said I'll take it
Fast forward to delivery and now I see we have manual recliners - not powered onesSo when I called to alert them they sent the wrong ones, the sales lady told me she'd have to speak to her manager and ca

unethical sales, questionable credit practices, low Quality Furniture, well trained staff and just ignoring customer complaints
This is a massive problem and there's no way to have an A+ rating in the Revdex.comIf these people do that somebody's getting bought out in the bureau
I bought two twin beds from these people there is zero information about the beds except that they're prettyThey showed up the drop the delivery and leftThe bed is not good quality at all any child will destroy this and nothing this is literally
tissue paperThis is not kids furniture not by a long shot maybe if they're wealthy and they're never home but if they are children who actually live in your house this is not going to last for $for two beds I expected better from Rooms To Go
No I have no service in your help figuring this mess out the worst part is that the mattresses wobble so it's like a rocking chairWhen I called the customer service agent she says that she has n

Stay away from this business, They sell crap furniture and will not stand behind there product guarantee!!!!!
I purchased a sofa, a bedroom suite as well as a mattress and end/coffee table from them in I purchased the option to have the sofa treated which I was talked into by Paul the salesmanI started having issues with furniture immediately and contacted rooms to go about making this right and they stated since I had taken the sofa to my new home since I had moved that it was no longer under warranty Not to mention the building springs in this sofaThe mattress was hard and I had to sell it since I couldn't sleep on it and I was having back problems and the wood furniture is all crap scratches easily and finish rubs of after a soft surface cleanI am writing this complaint because I fell lie I have been taken and I do not deserve to have to continue to pay a month for furniture that was garbage and I had to sell to a fraction of what I PAID and the wooden furni

jan rooms to go rutted up my front yard very bad with there truck and to this day refuses to fix it it is a hazzard in my yard
the driver tried to back up with wheeler he did not talk to anyone he just backed in and cut my yard with deep ruts I have pictures and tried to talk to them to fix them nothing has been donei have tripped in them and it is very hard to mow I have been trying to talk to them all they do is send me to someone else I have sent the three estimates for the repairs like they asked still nothing done they damaged my yard and I want it fixed they have no right to damage property and not fix it

Poor Online Sales Customer Service
Rooms To Go is literally the worst business I've ever dealt with ! I've had half of a sectional for a month and keep hearing excuses about how it's on back orderWhen it's not on back order the delivery schedule is impossible to work with ! The online sales team is a joke thanks to the 10+ times I've called and had at least different associates that said I'd be getting a return call and one of them being a supervisor, and that never happen ! I can't even try to get a refund because they just hang up the phone ! Took the full amount from my credit card gave me half a sectional, then won't return the couch and give me my money backScam artist !

I waited all day for the rest of my bed to be deliveredVery unprofessionaThe guy was lateHe also refused to put protection on his shoesHe left
Dear, Rooms to Go People
I would like to inform everyone about the unacceptable and unprofessional customer service shown to me by Rooms to Go corporationI recently bought my first home about a month agoNow any new home owner realizes the amount of time, money and planning it takes to settle down with a new homeAnd of course, the excitement with getting everything to put in the home!
Someday I plan to start a family, create new memories and eventually retire in my homeSo you can probably imagine my excitement shopping for my new home! I saved for months on getting all the necessities to go in my new homeI am a business ownerI have worked so hard in my life to accomplish this dreamAnd I did it! My problem now? The kind of respect I get shown by Room To Go is my issue
Now, as a fellow business owner I would li

Crappy customer service, delivery drivers and service techsNo follow ups and employees lie to you constantly
Service tech was supposed to come 5/16/for a claimThe tech ended up stuck at the end of the driveway and sat in his truck for three hours until AAA arived and got the truck outOnce he wasnt stuck he got in his truck and leftI called a few days later asking if another person was coming and was told the claim had been denied due to the tech fixing everythingI told customer service the tech never came inside and I was shuffeled around until someone actually looked into my order and found the tech had no pictures claiming they were lost and they would look into what happenedA few days later there was no call back still so I called again and explained the entire situation and was made to feel like I was the liarThe woman told me "well he says he fixed it" all the while im explaining the situation and trying to get her to look into the case and find proof so this is

Lack of customer service during delivery of itemsProfanity toward myself and my partner in our home by the moversRefusal to take back items
Our initial schedule delivery time was a window from ten to PMWe were called at 10:AM and told that the delivery time needed to be be extended until PMI called and expressed my Dissatisfaction in that we waited almost weeks because this was our only day offThis now meant that we were waiting all day for a deliveryWe were told that there was an emergency with the movers that forced our delivery window to be pushed back furtherWe called at PM and advise the customer service that if the delivery was not performed by PM we would need to cancel our orderAt PM the movers called to advise is that the delivery would be in about minutesWhen the movers arrived they require the assistance of my partner in moving the furnitureThe way we were treated in our home was apallingProfanity was used the entire time by the move

Rooms to go will not allow me to exchange an item from their store
I purchased a sofa, rug, chair and rug pad from rooms to go and had it delivered in April I then realized that I did not need the rug padI called the store sometime the week of 8/I asked if I can bring in the rug pad, I was told that she would have to speak with a manager and get back to me (I did mention that it was not used and was not opened) she called me back later that day and said I could not get a refund, I said that I was planning on buying more items from the store so could I get a store credit, she said noAll I would like is a store credit

Rooms To Go "leather" furniture is peeling and very poor qualityWe were told we were purchasing leather furniture, not a veneer
I wish I could give a better report about the customer service, satisfactory experiences actually seem to be a rare occurrence from everything I have read in the reviews and some posts on hereIt's very disappointing considering there was a time when Rooms To Go received great reviews and minimal complaintsIt seems that there has been a major shift in upper management as well as the products they are distributingUnfortunately, the way Rooms To Go has chosen to handle (or not handle I should say) our situation is rather disappointing! Customer foolery would better describe our experience, because in no way have they serviced our needs and as a once very loyal customer I won't hesitate to share why we are choosing to take our business elsewhereQuite frankly, I would advise anyone planning to shop with them to make sure to do their homework before givi

Driver failed to call before delivery within requested hr window
Driver was rude and disrespectful
Treated my furniture like trash
Left my home a mes
8/
Order # XXXXXXXX
Driver failed to call within requested hour call ahead before deliveryTold me he would not wait for me and I had to reschedule
I was able to meet him at my home despite the timing
Driver was rude, disrespectful, yelled at me, treated my furniture like trash, left my home a mess, told me to get out of his way and that he was doing me a favorI felt unsafe, scared, and insultedWorst customer service / delivery experience I have ever had

I Need every one to read this story and I' m about to write this story all over businesses web page and for every one doing business with rooms to go and for customers or other clients
October, I went to rooms to go with my family every one excited,because I'm about to buy for everyone When we arrived ther a gentlemen start introducing himself and he start showing us the products what we looking forAfter one hour later finally we come up with the payment process and other delivery process we discussedAfter we decide to pay for direct deposit and then we give some cash to the salesmanOn the time we have good conversation and understanding each other there is no misunderstanding or no such thing ultimately we are scheduled for express delivery to the next week of one dayThat day I wait my package to be delivered in my home no one show up no one callI was waiting waiting and then finally I start pick my phone in callThis is not good business or ethical business this is the way getting many or collecting moneyIf the company decides to deliver to you with the specific day they choose for you they supposed to deliver that day even if they didn't deliver the package they supposed to call you or give apologize the inconveniencebefore I start the negative part I I start saying thank you for sale manthose people working inside Rooms To Go in the position of salesman or Sarah associate the only job they did selling and get the commissionI don't want to blame any worker in the store I start complaining and reviewing writing about the company managers supervisor customer service and delivery managers or supervisors this is for everyone working beside salesman need to be blamedWhen I start with the negative part of my story is thisAfter waiting another two week my package deliver to me by going too many time to the storeWhy would I have to go to the store too many timesWhy would I have to speak to the manager and a supervisor too many times?Why they didn't do their job quietly and nicely or responsibly? Why would I have to stay home off from work for undeliverable promised packages? Why would I have to struggle to get my package?? Why why why why? Why they do to me like this? To get one package I have to wait one month? If these the right way Rooms To Go work.? If these Revdex.com organization believe work needs to be done like this way I'm not the only person had many complaintsBut I didn't listen all read reviews about Rooms To Go before if I read like these kind of thing I would not goWhy Rooms to Go customer service when you cold taking minutes I have to wait? If you want to try it call customer service call corporate call manager Office or sales associates they will provide you nothing they don't even know your existWhy am I reviewing this? You you can find my answer inside reviewingThose who read this review try to learn something before you buy something or going to the business store or Marketplace please read the review research about the company

I have bought couple set furniture from this store they come with defects items,broken,and missing pieces
I went to this store to bought sets of furniture for my house living room set sofa 3pieces connect together received two pieces missing the middle piece, entertainment sets come tv console and the two open dividers one broken,one have a lot of big scartch, the dinning sets a dinning table and six chairs only come with the table missing six chairs, the bed room set the king size bed the footboard defect (the hole drill on the wrong side they couldn't install it , the side rails broken in the bottom but they still install it with out telling it broke) the dresser it brokenI went back to the store they told me they will cancel the order and replace with the new orderSecond order come everything's broken different size and colors bed set( order King and dark brown color, it come queen size with white color.) refuse to accept the order went back to the store second times speak to

This experience has been horrible from the beginning with the sales personConstant confusion with our orderThen 2x damaged product1x wrong items
I purchased a new electric recliners Livingroom set from rooms to go on 09/01/From the beginning this has been an incredibly horrible experience, with the salesman stating to us "buy it or don't buy it" and walking away, when we were going back and forth on the material we should chooseThe salesman then insultingly saying so I assume you want me to see if you can get approved for a payment plan as if we couldn't afford to outright buy itWe stated no we will be paying in full and all of a sudden he changed his tune and got nicer, but even so couldn't seem to get done with the sale and get us out fast enoughWe then later once getting home reviewed our purchased and what was on the receipt did not look rightI called the next day and was told the wrong items were put on and again the salesmen very rude kept cutting me off spea

Store and/or company employs deceptive sales practice which forces consumers to accept aservices
During purchase wriin the store, the sales associate asked if I would like the item delivered I told him that I would not like delivery, that I would pick up the item at the store in my vehicle The sales associate then said that it would be cheaper to have it delivered I asked how that could be and he explained that the store charges $to have the item brought to the store from their distribution center for pick up, but if I chose to pay for delivery, I would only have to pay the delivery fee of $ This is a deceptive sales practice which penalizes a customer for not accepting the store's aservice of delivery

Late delivery for damaged item
I ordered a Rug from Rooms To Go online 9/2/and was advised that it would be 7-days for delivery however I did not get the rug until 9/18/ I also ordered a living room set and received it 9/13/but after sitting on it just after hours, the cushions are flatOne of the pieces of glass that were for one of the end tables was shatteredThe delivery guys were great and I called the customer service to get a replacement as they advised me to, that rep was great and offered a $credit for my inconvenience as I requestedThen I was advised several times via telephone and email that my delivery would take place on 922/4pm-8pm, which caused me to call in late for work for the second timeI contacted customer service at 6:pm and was advised that my delivery would be here shortlyThen I called the store at 7:pm and was advised by the store manager that he could not call the driver to find out how long he would beI called back at