Rooms To Go

Peeling leather chairs..Warranty upWe are Seniors and snowbirds and only spend a few months a year in FLInferior quality
yr ago, I bought swivel barrel chairsLike most in our condo complex, we are snowbirds and most of the year our chairs aren't sat onSuddenly I noticed the "leather" was peeling on the pillow of one of the chairs (the one that rarely is sat on) I contacted ROOMS TO GO via email and sent them a picture of the damaged chair, but mentioned that the one that my husband sits on is fine(so I thought) RTG then asked for pictures of that chair tooI then called them and hung on and on...eventually I left a call back #Never heard back from them...Long story shortHis chair was just starting to peelToday we took both pillows up to the store and spoke to the managerGuess what? The are willing to give us a (half the price of the chairs) credit to use in the storeCan't get a replacement since it has been discontinued (you can guess why

rooms to go has giving me the run around about my furniture.they were rude an have just flat out lied to me
I purchased a new furniture set from RTG.one of my chairs was damaged.I have been giving the run around by RTG an customer service.everybody sayn different things bt not what was originally told.vencent the store manager said he would order me a new chair have it delivered an give me $credit..now its a$credit an I have to come pick my chair up because he is now saying he wont deliver my chair..customer service was no help telling me to call the store because theres nothing they cn do..I bought brand new furniture an its now a week later,an my chair hasn't even been ordered.the furniture was suppose to be brand new delivered to the store an I was supposed to pick it up an be happy.not the case..instead im stuck playing phone tag an not getting any closer to a resolution

New sofa broke in the middle
Sofa bought April 25, Broke in the middle
They refuse to replace it They claim it is customer abuse I am a single lady and weight less than lbs I do not jump on my sofa and no one else that visit me does either
Sofa is a factory defect which they refuse to honor

BOUGHT A kING BED ON WWW.ROOMSTOGO.COM ONLINE, THE BED CAME WITH DEFECT
CALLED TO CUSTOMER SEVICE
WAITING WEEKS AND STILL NO RETURNI WANT RETURN
Billing
Payment Type: VISA Checkout
$
VISA ending in ***
Shipping
*** ***
*** *** *** Way
***,FL XXXXX
XXX-XXX-XXXX
Purchase Date: July 3, 2:41:PM
Order Detail Information
Vendor Delivered Items - Order Number: XXXXXXXXi
These items are shipped directly by the vendor and take - business days for delivery
Item QTY Price Total
Melina Cream King Upholstered Bed
Ships direct from vendorAllow 7-business days for delivery
XXXXXXXX
1x $
= $
Subtotal $
Shipping FREE
Tax $
Total: $
I bought this king bed and came with left arms, instead one left and one rightI called the rooms to go customer service and they told me that they are sending an e-mail to the company that is the responsible for the bedBut doent metter the company for

rooms to go furniture leathe furniture cracking and fading months after year warranty is overRooms to go won't do anything about it
Love seat and recliner couch bought December year warranty expired December It's been only months after warranty is expired and the furniture starts to peel and fadeAcording to MrR., MrMand MrMthere is not sufficient damage so that they can do something about itAs per MrRI should deal with the problem and if it gets worse to a condition that is no longer tolerable I can call them backI paid almost 3,for furniture that was sold as leather where the body touchesI don't have kids or pets and work hrs per week I don't spend more than hrs per week on my couchTo me there is no reason for this to be happening except for the obvious reason that this might not be real leatherAll I want Rooms to go to do is fix my problem

Bad Customer Service
Visited this store the first weekend of September, upon walking in the store I saw two staff members sitting on a couch, one looking down at his cell phone and the other just sitting looking out the window
I started to look around the store to find some items I reviewed in the sales paper I received in mailAfter looking around for about minutes I identified an item I liked, I walked around the store for another minutes to find a sales associateI finally spotted a young man with a rooms to go name tag rushing past me and was able to stop him to ask if a manager can come over to help me
About min later a woman came over and said "what do you need"? with a gesture as if I was bothering her and I told her I had been in the store for quite a while and was not greeted nor could find anyone to help meShe then replied "okay" as if that was business practiceI then explained that I saw an items I liked and wanted to know about the product s

Read the poor reviewsBelieve themIt is a crime that RTG could have an A+ rating with Revdex.comZERO starsRegardless of RTG small print, THEY SELL DEFECTIVE FURNITURETheir poor business practice washes their hands of all legal and ethical responsibility and robs their consumers of their money and timeThe entire length of our fabric sectional has separated down the middle of the cushion, six weeks post-purchase This is completely unacceptable, under any circumstancesRead the poor reviewsBelieve them

Defected product
On October 9th,I placed an order #XXXXXXXX at Rooms to Go, S Cleveland Ave, Fort Myers, FL XXXXX
Upon delivery on the 10/14/we noticed that the seams on the headboard are open and the bed has two scratches on the side and bottom panels
I called the company and scheduled a service #XXXXXXX on the 10/19/They took pictures and left
They never called back, when I called on the 10/31/I was told that this and the only action for me to take will be to choose another model and pay for delivery
The model in the showroom did not show any defects, I want what I paid for or my money back

Serta Grandbury Queen Mattress
Sku: XXXXXXXX
I purchased the Serta Grandbury Queen Mattress
on 8/15/order #XXXXXXXXI and it was delivered on 8/18/The mattress has a Year Non-Prorated WarrantyContacted RTG on 8/21/stating the mattress was to hard to sleep on and wanted to exchange it for a better mattressThey responded that they had a 24hr exchange policy and would not exchange it

Rooms to go has sold me uncraftmanship furniture, I have had the hardest time resolving this matter and would like a refund
I purchased a sectional sofa around February of however it was not delivered until or about March 20th 2015., After delivery the soft seating began to sink and threading came apart from the sofa seating, sofa base,omaire.Keep in mind it took weeks before someone from the warranty department to come out to my home and assess the chairPartial exchange was set up made on or about November That exchange also was defective and I immediately complained through customer service and by going into the store location.Decemberand January I went to the store location to complain and show them pictures because no one responds when you call inI was under the impression in January that a complete exchange would be done and someone would contact me and never didOnce again I had to contact rooms to to complain and set a delivery exchangeFriday Mar

I went to the store to exchange a mattress I purchased & left having to pay an additional unfair amount of $
I purchased a Temper pedic mattress on 1/6/& my salesperson name was Bryon GThe experience was great as we were trying to decide between the Temper pedic and BeautyrestWe went with the Temper pedic and was told if there were any problems to contact him and we could exchange the mattress as a courtesy as the Temper pedic and Beautyrest were the same price he said he'd even waive the delivery fee as he felt that we'd be 100% satisfied with the Temper pedicUpon the arrival of the temper pedic which was on 1/26/the first night was horribleBoth me and my husband's back was in the worst pain ever! I called the very next day (1/27/18) and asked to speak with Bryon and was told he wasn't in so I spoke to store manager Mike about it & he explained it takes days for the mattress to fully formI told him that this was not explained to me and I will agree to give

Buyer beware, I would like to inform anyone that will listen on a visit that my wife and I experienced with the Harker Heights TX location The sales person did a fantastic job, listening to our needs and made suggestions that provided solutions for our family Thus, we paid cash for approximately $5,in furniture My wife is a school teacher, and I am a warehouse supervisor with kids so in our family that is a lot of money We paid extra to get it delivered, and assembled at our residence The sales person said that they could do a regular delivery on 02/20/but did not feel comfortable giving us a delivery window My wife agreed to take the entire day off so now, no delivery window was necessary In anticipation of the delivery, we disposed of our sleeping arrangements to make room for the new furniture Everything was great until Rooms to Go was unable to deliverNo one called us to attempt to resolve the issue My wife received a call at approximately 4:p.mwhere she was told, we had no option, that our furniture would arrive on between 11:00am and 3:00pm Well, that did not work for us, my wife took the 20th off No attempt was made to find a day that would be mutually beneficialWe weighed our options and were so disappointed, that we decided to cancel James Gthe GM at the Harker Heights location stated that it would take days to "unlock" our order then, it would be sent to the "refund" department, then it would be mailed to us So now, I have no furniture in our rooms and to boot I must wait, potentially, weeks for my refund My children are sleeping on the floor, and I need the cash to buy them furniture I asked MrGto provide a district manager's contact information and he refused Instead he gave me a 1-number I asked customer care to give me the district manager information, and they did not either Customer care said I needed to get that from the store I called the store back and spoke with the asstmanager He would not give me the contact information Called Arlington TX, Houston TX, NO ONE was willing to give me his information I went online and found from a customer's complaint the name of the district manager, Jerry Aand his number XXX-XXX-XXXX Called him and left a message but He has not returned my callI don't understand that I have never experienced so much disregard for the customer I have to wait until the furniture returns to Houston to cancel my order? Why do I have to wait? Is the wait for the customers benefit or Rooms to go? I cannot escalate my concern to a higher-level employee? Why am I unable to get Management's contact information? Is that for the customers benefit or Jerry's benefit? I asked for an ETA on my refund and they could not provide thatwhy not? I have read multiple complaints where previous customers are still waiting for their refund I can't wait days My kids deserve a good night's rest and I need my cash back today If could give them stars I would do that, it is unfortunate that I have to give them star

Purchased sectional, bedroom set & coffee/end tablesOnly received a portion of our purchase with no assistance from this company
Purchased on April 17, delivery date May 17, did not receive our sectional as promised or purchasedWas advised that part of our sectional was on backorder however this was never advised to usWe were told that it would be on back order until June 15thWhen calling customer service we spoke to Sheba, Kelly, Carlos & Scott, of which we were told that this was essentially not their fault and all they would do is refund the delivery charge and if we even bothered to ask for further compensation they would just take back our furniture that we purchasedAt this point the company has yet to take responsibility for their screw upWe are still waiting for the portion of the couch that they delivered to be picked upWe then receive a call today being advised that our coffee/end table send has been delayed by almost a monthWe requested that Scott email the

Rooms To Go owes me a refund but they will not issue itI paid them cash so it should not take this long to refund my money
I purchased furniture from the showroom in Baton Rouge, La in excess of $4000, I removed an item that was not ready for delivery which gave me a credit of approximately $I was told I would receive the check in to business daysThe refund was supposedly processed on 1/26/ The check was supposedly cut on 12/31/and mailed on 2/1/ It takes approximately days to receive mail from FloridaI have contacted them several times an they keep telling me to give it more time I believe they are holding my money because they do not want to return itDuring my purchase I experienced some underhanded issues like being overcharged and being told one thing but something completely different being printed out on my paperworkPaperwork that we don't get to view until after we sign and they print it because it is done on an ipad Corporate does no

Failure to respond in a timely manner to emailsIt takes or four emails to get a response & they have to say 1ST, 2ND, & 3RD REQUEST even to mgrs
Order XXXXXXX purchased for cash $1,After a few years couch started to peel not durableRTG admitted it was a problem brand & removed it from their storesHowever, when I contacted them about this I was forced to jump through many hoops to prove thisI had to email pictures of the couch (8) total different times before a response was givenI even had to go to the local store times only to be told to emailAfter sending several emails finally a response that was not satisfactory was receivedI then had to email Edwin A.a customer care supervisor about the problem ***@roomstogo.com, it also took 1st, 2nd, and 3rd request to his email address & phone message to get a responseInstead of helping customers they hide behind warranties etcThen they give customer's deadlines without considering their ign

I bought a bedroom set on October 8thThere were three dressers delivered to me all three damaged
Me and my husband went to the RTG in stafford on 10/and purchased a bed room set consisting of bed mattress mirror and dresserThe bed was delivered with no problem on 10/However the mirror and dresser had to be delivered on another day due to them not having it in stock for 10/The first dresser and mirror delivery was on 10/and the deliverers (1) for one was speeding the through the neighborhood so fast they past our house twice while we were outside flagging them down, secondly they scratched our wood floors leaving four large scratchesWe spoke to the RTG representative and they reported that someone would get back to us about he matterStill to this date (11/3/2016) no one has contacted us about the damage to our floors (FYI we have not been at out house a month yet and it was a new build so there shouldn't be any damaged anything)Along with the damaged floors the

Rooms To Go is refusing to replace my dinner table even though it is still under manufacturer warranty
I purchased a dinner table from Rooms To Go on 11/02/Before making the payment, the sales representative brought to my attention about an extended warrantyI was informed that the warranty would cover any damages to the table top and legs, so I decided to purchase the extended warrantyI have been using the dinner table and recently noticed that the black paint has been coming off every time I clean the table with a wet towel, so I contacted customer service and a technician was sent to my house on 09/15/for inspectionA few days later, I received a call from Rooms To Go informing me that the damage will not be covered because it was customer causedAfter realizing how unreasonable that sounded, I called Rooms To Go again to clarify their decision When I asked them if they expected their customers to leave the dinner tables dirty without cleaning after each meal, they a

Screwed up delivery repeatedly, purchased 9/20/and still have not managed to deliver as repeatedly scheduled
Order #XXXXXXXX

Replacement of the furniture I got deliver on 07/08/
On July ,rooms to go deliver to my home a sectional sofa .the day it was deliver I called customer service to let them know that I was missing a cushion ,which to this day has not arrivedI also I form customer service that these cushions looked beat up,also I found that the liner under the sofa must've ripped and staple back very sloppyOne of the legs was installed all uneven ,sticking out .the sides came dirty.I went back to the store to inform them of my issues and the customer service lady in the office just brush me away .this furniture was not given to me for free.prior to this issue I had also issues with something else.I asked them politely what they could do for me and everytime was refer to customer service.which in reality they can say anything ,even if you tell them to please exchange this set.I last spoke to them and they said a technician would come to do wonders .why do I have to deal with my new furnitu

This product disappointed me with the quality The sofa in the store feel totally different then the one I have It feel like pure plastic and hard
The sale rep was very nice I don't have the details of this product but I'm sure you can look my info up I shop at room to go all the time I have furnished my entire home from Rooms to Go This is my 3rd sofa from here and I don't have any complaints about the first or second sofa it was perfect but the 3rd one not so perfect I paid too much money for this sofa to have the quality that it has It only look good but it's not holding it quality I'm so disappoint in this sofa and I feel like I didn't get what I paid for I have had two guys from rooms to go to come look at this sofa and I assume my case was close I'm not happy at all this this sofa and I won't shop there ever again