Rooms To Go

Refused to honor store credit and asked for me to leaveThey are making it sound as I committed a crime at the store
February 11th I choose to give rooms to go a second chance and use the store credit issued to me due to a defective productI have a line of credit through the store and wanted to utilize the credit and in store credit
MrAdid not like my choice of wardrobe that dayAs a Private Security/Body Guard at Paladin Guard, I am required to wear combat boots, contract pants, and an operators hatI just dropped off my client and choose to pick up a new mattress for my year oldI choose to leave the hat and my jacket because of the temperatureI was carrying my duty weapon on my hip which is legal in my state while off duty
I was receiving out standing customer service at the first minutesWhen I sat down to check updates and new jobs I was approached by men who claim to be the messangers to tell me they will no longer do business with meWhen I asked w

Tempurpedic mattress from 12/is already sinking & past the year so they wont replace or credit anything towards another purchase
Tempurpedic mattress from 12/is already defective & sinkingMy husband & I are having excruciating back pain nightly due to this $bedThey wont replace it since it's past the year warranty but it's ridiculous that a $mattress would last nothingI would have gotten something else I called the other day to see if I could get some cort of credit in purchasing another matress from Rooms to go but was deniedSo I had to go to Macy's & spend $on something else
I'm disappointed with RTG on mattress quality

Extremely poor (unacceptable) return policy It was very upsetting to learn the details of the return policy I would never ever purchase anything else from RTG and I especially will recommend to anyone I know not to shop or purchase from RTG

Another bad mattress exchange causing severe back pain
This about the 4th bad mattress the store has exchangedAfter a couple of months I constantly turn it relying on others for helpMy very mattress was very expensive felt great instore but hard as a rock when arrivedI have bought all of my furnishings from this store and do not deserve bad mattresses

Poor customer experience, questionable sales tactics, unprofessional sales staff fighting for sales credit in front clients
In short, has a very bad experience wiht Rooms to goThe have a used car sales man approach which was unbecoming of a great service experience from beginning to end
We have been a long time and loyal client of rooms to go and have purchased sever thousands of dollars in merchandiseAt the beginning the staff was uninformed of the products on the sales floor and several sales staff all gave different answers to the same productHad one staff lie about the sales promotion, as a error on the sales floor, in order to get us to buy on the spotSales staff fighting over sales credit for incentive purposes in front of client and other staffI spoke to manager on staff and she was really unconcerned and showed very little interested in addressing the issueWas more focused on completing salesCalled and spoke to the Manager the next day, Stan at the distrib

On August 24th I purchased a bedroom set from the companyI was given a delivery date of September 9thI was called and told that the furniture was on back order until sometime late in October (I can't remember the exact date)I then told them that if I had to wait that long I don't want itAfter that they said no we can push the date to October 7th, so I agreed and kept the orderOctober 7th came and they canceled the delivery the day of and moved it to the next dayThe delivery people came as scheduled with a partial orderI was never told that all my stuff would not be deliveredI called customer service to find out what happened and they said my dresser and mirror is on back order until November 25thI called on Monday October 9thand spoke with a manager at the location named Paul who listened to exactly what I went through he said he would give me a call back and as of today I still have not heard back from himI the complained to whoever answers the complaints online an

I am years young and purchased a sleeper sofa living room set and it has split in back and cushions look to be years old bed falling apart
Spoke with a Melissa Potts who said she was the highest I could go and could not help me.when I asked to speak with someone else with possibly more authority She then told me Manufacturer warranty was up ! I told her when I called after it was delivered about the saggy bed and cushions customer service told me it will all even out with timeI guess being I can be fooled easilyThis set looks like it's years old It's a *** shame how they took advantage of me! I am alone no pets so it's not abused in any way I'm on social security and and I still am paying for itSo it's not an option to get a new set cushions are ripping where they attach to couch and back ushions are lumpy and deformedBed when folded up is hitting floor ( never been used) I just wanted repair or replacement I have purchased my bedroom set and din

Rooms To Go Delievered me a broken product twice I have been waiting almost months for a coffee table that I paid n fll forNever USED ROOMS To GO!
Good afternoon my name is *** *** I orginally ordered furniture from RTG on from MsAllyson NewmanMy order was delivered with a broken coffee table on So Mark Troedel the manager at the perimeter Atlanta store ensured me a new one would be sent outMy table was delivered again today and I received a broken product from rooms to go again for the 2nd timeBelow is a picture of the last delivery of a broken table that is unacceptableKnow I am being told Rooms To Go will send another table out on and this is unaceeptableI would like compensation for my inconvenience and timeThere is no reason why I pay full price for a product and it's delivered to my house twice brokenThe delivery driver delivered the product knowing it was missing a legThat is terrible customer serviceNor did I get a c

Rooms to go return/ exchange policy is ridiculous
I am writing with great disappointment regards to rooms to go behavior towards customerI am happy customer untill recently and probably a store and few ppl/ Managers , I am sure was violent to meRecently I purchased two end tables with other staff from Rooms to stafford locationUnfortunately, two end table does not look good once I brought from distribution centerIt is very difficult to judge the match untill something you bring homeSo We checked and we did not like it
We called customer service within hrs to inform them that we want to return them...Initially they said it is too late to returnU need to decide within hr of purchasenot pick up ( there is no delivery charge since it is self pick up ands install)This is ridiculour rulefirst of allAny way We agreed to return with % restocking feeWe gone to store and talked with manager and he said I need to reslect and he told me to talk to Sales man

Rooms to go delivery workers damaged the wall in Master bedroom when setting up new bed
I am providing the details of the events from the damaged that occurred on 3/27/at the residence of Willow Tree way while furniture assembly was being completed by rooms to go, workers On March 27, 2018, between 7-7: am, Delivery from Rooms To Go company workers were in the house in the Master bedroom assembling the bed, nightstands, dresser, and chestAfter they completed putting items together, I was inspecting the furniture and notice a mark that appeared on the right side of the wall above the right part of the headboard This mark was not there prior to the assembling of the bedroom furniture When I brought it to the head supervisor attention, he denied that they put the mark on the wall and began to argue with the customerThe head supervisor was not in the room the entire time of the assemblyI informed the head supervisor that I am not going to argue with you and that

Rooms to Go is misrepresenting the Forcefield Fabric Protection and either failing to apply the product or inadequately applying the product
My husband and I purchased a sectional from Rooms to Go in Greensboro on 11/26/The order number is XXXXXXXXWe had been to the store a total of times and spoke with different sales peopleFrankie *** was our initial sales person and he was also the individual who completed our saleDuring all visits, I inquired about the Forcefield and raised concerns that it was not being applied in the warehouse(Several years ago we bought a sofa from Rooms to Go and Purchased the ProtectionWhen we had a problem, the tech told us the product was never appliedWe had to ask for a refund for the Protection) Every time I voiced my concerns, I was assured the product would be applied and that I could "test" it by pouring a little water on itI was told the water would bead on the surface and not absorb into the fabricOne young lady went so

Horrible Coustomer Service and lack of acceptance of responsibility
I purchased the Harbour City Monterey Bay 5pc sectional in Grey scheduled delivery for Dec 11,First sign of an issue was I was promised a different interest fee promotional period that I was told needed managerial approval and a down payment Mike than explained I would be contacted by the end of the week ,with those new terms(I know better but still went along with , of course no one ever called not surprised) The gentlemen delivered the sectional and attempted to arrange it , after multiple attempts we realized that they had a duplicate bumper ottoman and needed the bumper chairI reluctantly allowed them to leave the couch (against my better judgement) and allowed for an exchange to be scheduled for the following week , delivery for Dec 18,The 18th comes and the same incorrect piece is deliveredI again reach out to coustomer care and end up sending a photo to ***@roomstogo.com so that the

I purchased a brand new black leather sectional from this location approximately years ago and it's falling apart
I purchased a brand new black leather sectional from this location approximately years ago and it's falling apartI live alone, I have no pets, I do not smoke, I'm poundsDespite these details the black leather sectional is cracking and peeling making it slowly unfit for use

Bought a dinning room set from Rooms to Go on and did not received armed chair
On or about October 2015, I purchased a chair dinning room from Rooms to Go The end chair were arm chairs I wanted the set use for Thanks Giving After the transactions was done I received a phone call indicating that the Dinning Room had been discontinued If I wanted it, I would have to wait until March 2016, until they received a shipment I agreed to wait They brought six chairs and one end arm chair was damageI returned the damage chairThey never delivered a new chair and did not make any efforts to contact me I went to the store and the manager did not want to identify herself as the manager and went she did she indicated that I had to call customer service I did, and they said the would research my claim and call me back I called back today and Ashley indicated that the last Customer Service Representative indicated that the system shows that he call back and spoke to someone

I placed an order with rooms to go for a dining room table setThis is the second time I've had to do this because of a prior issue with the delivery timeThe table was scheduled for today between 12-I have taken time from work because of this and the delivery never cameI had to leave to pick my daughter up and on the way the driver called which was after He stated he would wait until 5:however the driver never showedI have spoken with the local store as well as customer service and this has not been resolvedThey state they deliver until and times are not guaranteed however the window of time should have been honored and I should have been delivered within that time frameRooms to go needs to do better with regards to customer service and at this point I do not want to do business with them anymore
Product_Or_Service: Dining set

A part of my new bed became defectiveThey tried to fixed it but the problem remainedNow rooms to go said the problem is mine because my tile floor
When I purchased the new bed it was supposed that this bed is fully functional to any common floor (Tile), I was never informed about any related issueThe middle support leg is broken, a technician came and tried to fix itThis same night the same support leg failed againI have been calling RtoGo customer service several times (two weeks) and they said will call me later: no further call from thenIn this last conversation they say that the problem is my Tile floor, I said that my floor is very common and the problem is about its product qualityI think they must supply and effective answer and action to solve an issuedHow are they going to sell a product that has problem over a very common kind of floor (Tiles)and don't let customer know about that at the purchase moment?
Now they are sending a new Technician to do the same

Bate and Switch Black Friday coupon for buy one sofa get a loveseat free ($499) was very deceptive
I attempted to use a black Friday coupon I was one of the first people through the door to redeem a coupon for buy a sofa ($499) and get a loveseat free I was told that the sofa I wanted, which was $499, was not the one the coupon was for They pointed out a very small number on the coupon that they said was an SKU for one specific sofa On other coupons they were upfront that it was for "Beige microfiber "Buttons Bay"" for example but not on this one It is clear that they wanted to get you in the door and when you found out the sofa you wanted was not the one the coupon was for, you would buy the one you wanted at a higher price

I purchased a "coffee table" within a week the top started bubbling, contacted "customer service"
After speaking to ***@roomstogo.com, we came to a simple conclusion, that I would email the pictures to them, and save roomstogo $ by not sending an "expert"Never heard back, and when I called back; I was told it was water damage.1.I hope water damage isnt caused by cleaning a $ piece of furniture and 2.Customer service? I was told the conclusion to my pics when I called, She never called or emailed me, hmmThey do have my info when its time to paytisk tisk

Issues in delivery, prompt refund,customer contact and customer experience
Purchase date: 4/8/Order #: XXXXXXXIItem was shipped directly from RoomsToGo vendor but unable to deliver to my apartmentI had requested refund (delivery not completed) and "Special Orders" department was to contact meContact did not happenI called today (04/29/16) to try to speak to someone in Special Orders but advised they do not have contact number (spoke to "Justin" in customer care center)I asked to speak to a supervisor and that request was refusedI need to order another power lift chair from another company (as RoomsToGo appears unable to deliver) but I also need my $refunded as I did not receive service or product for my payment to RoomsToGo
I called 4/27/to process refund and was advised that "Special Orders" would call me same day or following day; call was not received

I THOUGHT ROOMS TO GO WAS A GREAT FURNITURE STORE UNTIL PURCHASED A DAYBED FOR MY DAUGHTER ON 7/11/AND IT WAS DELIVERED ON 7/28/THE BED BROKE ON 8/9/2018, DIDN'T EVEN HAVE THE BED FOR A WHOLE MONTH BEFORE IT BROKECALLED CUSTOMER SERVICE SO THEY SCHEDULE A TECH TO LOOK AT THE PROBLEM AND POSSIBLY FIX ITTHE TECH CAME OUT AND STATED IT WAS NOT A MANUFACTURER PROBLEM SO ROOMS TO GO WOULD NOT FIX ITI ALSO PURCHASED A EXTENDED WARRANTY WITH MY DAUGHTERS BEDJUST CALLED THEY TODAY AND THE YOUNG LADY ON THE PHONE BASICALLY STATED IF ROOMS TO GO DIDN'T COVER THE DAMAGE THEY WONT EITHER THEY ARE SUPPOSE TO BE FOLLOWING BACK UP WITH ME BY 8/6/NEVER AGAIN WILL I PURCHASE ANYTHING FROM ROOMS TO GOAND FYI DO NOT PURCHASE THE EXTENDED WARRANTY BECAUSE THEY TELL A BUNCH OF LIES