Rooms To Go

Broken and wont fix
I bought a couch two years ago and I am still paying on this couch and they refuse to fix the part that is broken on two couches and a chairI have a sectional they refuse to come out and fixI went into the store and bought bedroom furniture from them and told them I would only buy if they would fixA manager came out and fed me lies and said my mom has this couch here is how you can fix it and showed me that there was loose parts on this couch that I bought and that would fix the problem and I believed himI went home and this was not the problem with my couch it was a whole other issueI called and they told me they can not do anything about the issueI have called them numerous times to fix this issueThe first time was within a month of my purchase and they came and fixed it and now that same issue is back and they tell me they will not fix it

Damaged door and serveral chances to reslove and they take too long to resolveNow door is hanging by one door hinge
3/3/I purchased sofa's from RTG order XXXXXXXXThe delivery was not what I expected and the delivery guys scratched and dentented my steal doorThese guys didn't remove the door from the hingesThe couches were incorrect, so I went back and they worked with me to correctThe next delivery guys took the door off the hinges, but when they put it back on ~ they put the hinge on the seal which made it very difficult to open and closeIt wasn't until weeks later I got a damage claim representative to contact meI sent him pictures & he came back with a $check to be mailed to meI explained that the door doesn't cost $but if that's what he was offering I acceptedThe problem is I never recieved anything as of today with it now being MayMy door is now hanging on one hinge between the two different times they came out to deliverI have kids and

On April 26th I purchase a sectional sofa for the living room with my credit card and it was delivered within a week The following day I noticed damage from the feet of the sectional sofa on the hardwood floors in my condoI called customer service immediately and they asked for me to take some pictures which I did and emailed themOn May 11, Rooms to Go accepted responsibility and Tajana Memailed me offering dollars for my inconvenience and a dollars store credit for an area carpet from Rooms To Go store I did not accept the settlement but instead made a counteroffer which they said they would get back to me on two separate occasions, I have yet to hear from them.Since then, I have had estimates for the hardwood floor damage to be replaced which is more in line with my request to Rooms To Go
Product_Or_Service: Sectional Sofa
Order_Number: XXXXXXXXi

My Complaint is with the rooms to go in Dunn NC, it was not listed as an option
Misinformation giving concerning Promotional Purchase
I previously had made a purchase in the Raleigh Store in May I was set up on drafted equal payments to ensure payoff before promotional no interestI made an additional purchase on May and the sales rep Colette was asked would the current payment be applied to my most recent purchase which promotion ended in months as oppose to the 1st purchase that ended in 4yearsShe stated that it would and but that the payment would increaseI have recently discovered that was misinformationI received notification that my promotion for my last purchase was ended on December and only $had been applied to that principal paymentI spoke with Charles management of Synchrony Bank and he stated that he could not move payments to the latest principal payment but to contact the storeI spoke with Joyce, Colette and finally James the Cleara

Canceled order on me after placed weeks ago with a few days left till deliveryAbsolutely horrible customer service
Ordered a king bedroom set for a lot of money and well in advanceFast forward three weeks I get a call to confirm with my credit card company the shipping address for confirmation, so I doThe next money get another call telling me order was canceled due to items being discontinuedWhat?? I was charged by you guys weeks ago and now youre telling you do not have the items? ok understandable, things happen - even though I am a little upset it took so long to notify me as I had made other purchases off the dimensions and colors of this bedroom setBut absolutely horrible customer service, I was expecting to be offered a solution to help me or waive the delivery fee or something for this massive inconvenience where I now would have to go out and spend even more money as they said the closest comparable items were more money that I had originally spentfraudComplete

According to a customer service representative and manager, my table can not be replaced due to the warrant covering the original delivery date up to
Around October of I finally decided to go to Rooms To Go and make a purchaseI purchased a table with chairs and a bench as well as a aabeautiful bed room set totally about $My table was delivered around the end of October and I was given a later delivery date for the bedroom set due to it being on back orderThe table and chairs had to be replaced about times due toa damages or imperfections from the manufactureI finally waited and waited for the bedroom set which was finally delivered in March along with another tableJanuary I requested a technician to visit to assess the damages to my tableHe took pictures and said I would get a call from customer service which I never didI made contact with the customer service sometime in February or March and was highly disappointed in the response I recieved

Based on my experience I don't even want to give a piece of a star at all!! Went into the Huntsville, AL store on December Found not only the set of living room furniture I wanted but also buying a set for my In-Laws Explained to the sales lady (Shelia) that we wanted the package with the power reclining sofa because there was no way my in-laws could fold down the manual chairs We even discussed with Shelia if the extended warranty covered the electronics I purchased the set and my husband purchased the same set for his parents My order was delivered on JanuaryI get a text from my husband who went home for lunch saying " I thought you bought the power recliner sofa" I did....or that's what I thought I did, all the receipt says in reclining sofaI call customer service who can't help me and forwards my call to the store I again talk to Shelia and she says no the package was for the manual OK but that is not what we talked about and NOT what I want Finally talk to the Manager, he tells me that I will have to pay the difference and they will swap the couches out Then I'm told they cannot take my additional payment over the phone I will have to come back into the store (which is min one way) I told him I could not do that He proceeds to tell me that Shelia can put an order in online for the difference and once that is done I can pay online Not great but fine I make sure to ask that I need this done for both my order and my in-lawsYes, they will do it for both On January 15th my in-laws order was delivered, already know its the wrong couch but in the process of putting the tables together the delivery guy screwed a screw to much and it went through the top of one of the tables Now have to have that replaced It is now January 16th and I get a call at work from Shelia telling me she cannot put my order in online and I will have to come into the store to pay I call Customer Care to see if they can help NO SUCH LUCK they don't accept payments they only do returns and replacements Should not be called customer care I can promise you I will never purchase anything from you again and I will be sure to tell everyone I know and some I don't not to buy either Complete BS!!!

I'd give less than star if possibleThe worst possible experience possibleOur delivery was cancelled hours after we were told it'd be deliveredNo callNo emailI was then told I'd need to take more time off work to have it delivered later the week and they couldn't even deliver the following day

Delivery truck does not know what to deliever
I ordered on safa on 03/07/Delivery was due on 03/17/Delivery truck came but they do not know what to deliver so they asked me to recognise the item from so many in the truckI could not find what I have ordered and said no as per truck driverI called the customer service and after long discussion she told me someone from the store if going to call or delivery may happen again today laterbut no one calledI called again after hours and person dumping all the blame to me asking me to exactly describe and kept saying you don't know what yu have orderedThey reached out store only to find out that sales person has a off day and I have to wait next dayNo one from store tried to talk and customer service was adamantI talked to the manager at customer service and same questions and answersVery rude and no sympathy for wrong doingNow I am on their mercy to call me back and wait for deliveryNo attempt to accept the

I purchased a couch and had delivered found it was damagedtook weeks for replacement, it too was damagedanother days for a 3rd delviery
Orginially purchased SKU XXXXXXXX for $pd &for force field protection and for delivery order #XXXXXXXX from store #on 7/17/from mark figueroa(XXXXXX) had to tip delivery to remove old couches to porch on same floor, which I was told they move as long as on same floor called and was advised up to the drivers on 7/20/called to advise couch was damaged in places, was told delivery days outi did have to reschedl as I was called out of town and waited another week, 8/11/was date...almost a month later! driver called me outside to show the replacement was also damagedI called and spoke with a woman at that store and was told we would get a 3rd replacement and they would refund the delivery fee today, 8/16/days after refusal of 2nd damaged sofa I received a call saying not unitl 8/

Cindy Crawford Home Defective Product, asked to fix or replace, was told that cracking was from our sweat on couchSaid product was fine? No fix
Cracking in furniture started beginning of this yearWe purchased in 09/Items purchased were Cindy Crawford Home LAF Power Recliner, Armless Recliner, RAF Power Recliner, Armless Chair, 1/Round Corner, and Straight ConsoleThe description is Toffee XXXXX X CCHF and SKU #'s are as follows: XXXXXXXp, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, and XXXXXXXXTotal was and was paid by credit cardMy wife and I are a retired couple and our last leather set lasted over yearsWe take extremely good care of any items we purchaseSo when the "leather" started peeling and cracking, we went in to complain as this had never happened before with any of our furniture items purchasedWe were told there was nothing wrong with it and that we must sweat a lot? Refused to fix or replaceWe now have our furniture covered in bla

I would leave stars if possibleI purchased "leather" sofa and loveseat years agoThe upholstery has cracked and peeledThis is garbageDO NOT BUY FROM ROOMS TO GO!

delivery man cut himself and left several large spots of blood on my mattress
Rooms to go order #XXXXXXXX
On X-I purchased a bedroom set (King bedframe,nightstands,chest,and a mirrored dresser) from salesman Robert Tmy purchase price was $and was to include delivery and set upI paid in full that day and delivery was scheduled for 2-16-with a delivery window between 12PM and 6PMI had to take the day off of work to be available during the delivery window, and the drivers did not arrive until after 6PMI could have gone to workThe delivery team set up the furniture and then asked my husband to sign for the delivery and that we had hours to report any problemsAs soon as they left, I went in to check the new furniture for any problems, dents dings etc What I found were several large fresh blood spots on my mattressThe mattress was mine, purchased at Sit and Sleep years ago The bloodstains left by the delivery men void the warranty on my mattress,

I ordered a bunch of furniture on December 24th (Order Number XXXXXXX) I received most of the items fairly quickly However, to date, I have not received the over sized chair on this order Since its been so long I called the salesperson to cancel it He indicated that "they have been trying to get a hold of me and that it is on its way" I tried to cancel, he said that I could not Given, for whatever reason, that the chair has not been delivered, I would like a refund without hassle
Product_Or_Service: Furniture
Order_Number: XXXXXXX

This is the second time my couch has brokenAnd both times the customer service representatives have been extremely rudeThe company takes too long
This is the second time my couch has brokenThe first time it began ripping at the seams, this time the entire frame collapsedThe first time someone came to look at the seams they told me it was due to wear and that my couch was "soiled" which was completely inaccurateThey woman was extremely rude and proceeded to argue with meI had only had my couch for months and it was in great condition besides the rippingThey had someone come out again and finally they replaced itThis time I sat on the couch (I amlbs) and I heard a loud crackI csllee to have someone come out to look at it, this was over a week agoThe entire frame was brokenHe told me they would call by Monday and would replace itI called Monday and was told it takes 3-daysIt's now WednesdayNot hearing anything by the 5th businesss day I called

I purchased a black leather *** on July 26, (order # XXXXXXXX)About a year ago it started cracking & peeling
I purchased a black leather sectional on July 26, (order # XXXXXXXX)About a year ago it started cracking & peeling There are only of us in the house & we are barely homeI understand that the furniture had a one year warranty I would still expect a piece of leather furniture to last longer than a year After about years it started cracking a bit I called the store but they said that the issue was not covered by the extended plan we had After another year it got MUCH worse I decided to do some research & discovered there were many other complaints about this same issue & also a class action lawsuit on this matter I recently wrote to RTG customer service & they offered me a $credit to use within days towards a new sectional I don't think this is a fair amount considering I paid $for the original & it did not even last years

Delay in service for defective sofa recliner
In Feb 2016, I purchased (Order Number: XXXXXXXXi)a sofa recliner, love seat and recliner (Anaheim Mink Pc Living Room - XXXXXXXP) as an internet orderI received delivery on 2/9/at which time the loveseat and recliner were damaged A re-delivery was scheduled for the loveseat on 2/and was delivered without issue, but developed an issue within a month (right side sagging very low) and service techs responded on 4/20/to repair the loveseat A service tech was scheduled for 2/15/to repair the recliner, but this was delayed twice and service was eventually canceled by Room To Go but hey did set up a re-delivery for the recliner on 3/1/
Now, the sofa recliner has an issue with the right side recliner (does not stay in upright position) I called the service number on 9/at pm Spoke to Michael who transferred me to DeOris who transferred me to Shamile who transferred me to Customer Care and got a recording that th

Hidden Charges
We purchased a tableWe asked for it to be deliveredThey told us it would cost to deliver the tableIn order to save money, my sisters agreed to pick up the table at the warehouseWhen I went to get a refund for the delivery charge they told we would have to pay to pick up our own tableNever heard of that!!!
I talked to the manager and he said the sales person should have informed me of thisI informed him that she didn'tHe made no effort to apologize or make things right
I asked him why I had to pay to pick up my own tableI was told that it had to be shipped from HoustonAll items have to be shipped from HoustonThat doesn't make senseHow is it my fault that the item I am purchasing that is in their showroom is not in stock? Why does the consumer get penalized for that? They shouldn't have that item in their showroom!!! So whether you have it delivered or pick it up yourself you still have to pay?
Other businesses do not charge

On Jun I purchased a Cindy Crawford Bali Breeze Couch from Rooms to Go On Jul couch #was delivered with damage of cracks/splits on wood Delivery driver would not accept couch back and stated I needed to contact company Contacted Customer Service (CS) and was assured next couch would be delivered and inspected by Manager before delivery Couch #was delivered on Jul and again couch was damaged and sent backContacted CS and was told that I could not get my money back and another couch would be delivered Couch #delivered on Jul again damaged Couch #delivered Aug again damaged (wood trim at base of couch was cracked and split) In all four instances couch has been rejected because of severe damage (splitting of the wood/cracks and scrapes)In my opinion I purchased a brand new show room condition couch that cost $and I should not be expected to accept anything less Pictures of damaged couch were sent on ticket #XXXXX via

I am really surprise that Rooms to Go has an A+ Revdex.com rating with all of the complaints Being a cancer patient, my experience on 6/raised my blood pressure to the point my oncologist postponed chemo for one day To avoid partial deliveries, I wanted days for the June 12th delivery (order placed 5/12) I made sure that the sales rep knew that I have company coming in on 6/from overseas and needed the bedroom set plus two bar stools to match previous purchase from RTG Cost of the items was $purchase from RTG , Gulf Fey, Friendswood, TX They started calling me as early as 6/with two additional phone calls plus text message on 6/alerting to the delivery confirmation and window of deliver Sounds great until the delivery date The drivers came in agitated about moving a couple pieces from the room which the AsstSales Manager had noted on the sales order *** They conceded when I told them they could take back the entire shipment because the contract had been breached They unloaded the dresser, nightstand and two bar stools They scratched paint off one of my stair posts (new constructed which I moved into 4/4/2018) Then, they tried to get me to accept a child twin white bed in lieu of what was ordered They said they were not allowed to bring furniture back to the store I refused to accept the wrong small bed when a queen bed was ordered totally different color and higher quality My neighbor came over after seeing and hearing the discussions When I asked them to get the bed rails from blocking my door from closing they took the bed rails plus footboard and got in their truck and left I DID NOT SIGN A DELIVERY TICKET I called Customer Care and they told me RTG will not take the furniture back even knowing it was their error (miss pull) Josh Vthe Customer Care Rep said my only options would be accept a reschedule for July or after (remember, my quests from overseas arrive on 6/or to accept a store credit) I refused both options I drove minutes back the Friendswood store and met with one of the unprofessional AsstSales Manager ever and I am years old When trying to explain RTG error she looked me in my face and said they never make errors/mistakes!! I told her she was wrong and I was upset she could care less about the problem and unplanned expense RTG had caused She told me I was "rude and she no longer wanted to talk to me and to "GET OUT OF HER STORE" I told her I did not see her name on the store or Executive Profiles and would not leave until this matter was resolved She then said I was frightening her and was going to call store security to 'THROW ME OUT" She refused to provide me her name I am a year old bald-headed cancer patient, 5' tall size 6- The receptionist had call for another AsstSales Manager (George D.) who came out to diffuse the situation caused by the AsstFemale Sales Manager My sister was with me and recorded minutes of this event As of 6/the furniture delivered is still in my house George Dsaid it would be picktoday (6/14) but no one can give a pick up time To accommodate the pick-up, I told them a window for piwas needed so I could reschedule a 1/chemo treatment They did not care nor tried to be accommodating I was told that if I left my house and miss the truck it would be another week before they could come back to pick up furniture I never signed for the delivery I am hoping that Revdex.com will correct the rating to allow Houston consumers to be intelligent in doing business with a company like RTG It was even more shocking to find similar comments such as mind recently posted from other states If nothing can be done then I will contact Dan Patrick, Texas Attorney General Texans need to be aware and protected from companies such as RTG I tried calling MrSbut he nor his V.Pwould take my call