Rooms To Go

No accountability for advertising/sales as promised or customer service to help resolve the issue
Couch shopping with my father (who is from out of town) who offered to help pay for a portion of the couch as a house warming giftOn 9/30, found the San Angelo brown fabric piece sectional with four reclining seats during a sale for $with free power upgrade for the end reclining seatsAfter going through all the details and making sure all recliners were included (the selling point) just like on the floor model, we decide to make the purchaseThe sales rep was placing the order when an error came up which stated the free power option upgrade was no longer availableWe wanted to make sure it was not available at other locations, and they agreed, but could not reach them until the next business day (Monday, 8/1), the day my father flew homeThe sales rep agreed to call us and let us know thenMonday came and went, no phone callI call on Tuesday to find out the answer,

Purchased couch, it was defective, they let me reselect but charged me more for additional fabric protectionGot new couch, it's also defective
Leather couch purchased Feb 'months later, peeling/discoloredOffered reselect must be same price or more onlyFound a sectional/fabricWas told I had to pay for new fabric protectionPaid another $200+Received new couch Feb 'Less than months later it has fibers coming out of itOffered a replacementI explained I could not take yet another day off work to wait hours for another couch

I PURCHASED A SOFA FROM ROOMS TO GO ON 7/3/AND PAID A TOTAL OF $WHICH INCLUDED $PLUS TAX FOR A FSA FABRIC PROTECTION ON MY SOFA THAT THEY DID NOT APPLY THEY WERE SUEDI RECEIVED A CARDFROM HANKINSON ET AL VR.T.G.FURNITURE CORPAND WAS SUPPOSE TORECEIVE SOMETHING FROM ROOMS TO GOI NEVER DIDI CALLED THEM TODAY AND GOT NOWHERETHEY TOLD ME TO CALL XXX XXX XXXX THE PEOPLE HANDLING THE SETTLEMENTI TOLD THEM I AM CALLING THE BETTER BUSSINESS BUREAU AND HUND UP
Product_Or_Service: 7/3/
Order_Number: XXXXXXX

Rooms to Go will not release a $store credit owed to me
I put a living room set in layawayIt paid about dollars on the setI didn't come back to pay the layaway in a timely fashion, so RTG cancelled the order, kept a portion of the money I paid, and informed me a total of $would be returned to me as a store creditI was fine with thatI fully understand why the order was cancelledThat was in
I went into RTG on 2/to make another purchase and was told they had no record of me in their systemNo name, phone number, no order number, nothingI asked if they could check to see if any info would come up with a previous order that was purchased and delivered to my home, they said noThey told me to return with any receipts I had from the monies I had paid into the layawayI do not have any.Yes, I should have kept the receipts, yes I should have paid monthly, but that does not warrant this company to keep $of the funds with nothing in returnPlease help

I had a sectional couch delivered one of the sections was missing legs and customer service cannot give an answer as to when they delivered
Problem Date- 11/18/
Purchase Date- 11/9/
Model/ Sku#- XXXXXXXX
Order #- XXXXXXXX
Salesman- XXXXXX
Price-
One of the pieces of my sectional was delivered without legs Had delivery man put in an order, called customer service the next day and was told to call back for a tracking#, called subsequent days and still not Tracking# Had to have insufficient seating for Thanksgiving, and now have today, 11/been told finally that part is not in stock and will have to wait days
My issue is every delivery from this company for the last three years, has had an issue, three years ago benches were damaged due to the installation, last year, delivery was not on the truck, now this is my final straw Rooms to Go Customer service has also not helped to find a solution, all they have said was that they were sorry, however,

Buyer beware - should have checked the reviews on this company Went to Rooms to Go to purchase a mattress We paid cash - no financing Our delivery was scheduled for 3/28/ The delivery people drove up in an unmarked truck, and were beligerent from the beginning My husband had taken the box springs and already brought them downstairs for removal, and all furniture was moved away from the area where the mattress would be brought up and placed To start with, the delivery guys (2) damaged our new front door by shoving in a box that didn't fit rather than taking the mattress out of the box Then they scraped the newly refinished wood floor in the foyer by not even lifting the mattress box and instead sliding it all the way across the floor with the straps holding the box together staplers digging gouches into the floor No apology for any of this
They got the mattresses on the bed and turned to leave My husband said what about the old mattresses and they said they wer

I have a O interest contract with Rooms To GO until 1/2019,I have never been late with a paymentThey are now requiring times more for minpayment
I purchased a King Largo Vista mattress from Rooms To GO on 4/30/ This is a Promotion Type: Equal Payments No Interest, Promotion Period Until 01/APR 0.00%
I have never been late on a payment in fact I have always paid before the due date The minimum payment amount due each month is $but I have always paid them $per month
Last month I noticed an interest amount of $had been charged to my bill, I contacted them immediately and they removed the amount from my bill, they even sent me a courtesy letter dated 2/28/stating my account has been corrected and to please accept their apology
I then get a bill this week with inaccurate informationIt shows my original purchase amount was $2,which is incorrect, it was only $1,They also changed the minimum payment due to $which is incorre

Rooms to go in Lakeland Fl refuses to exchange mattress that the salesman told me was a firm but is actually extremely firm
On October my wife and I went to Rooms To Go to purchase a mattress and box springI had just been released from the hospital the week before after open heart surgery and needed a different bed than my old one The salesman after we told him what we wanted directed us to a different bed other than the one we picked out and told us it came in a firm and that is what we neededWhen the mattress was delivered we discovered it was actually a extreme firm instead of a firmWe contacted the store and they told us we could not exchange it for possibly days and to just walk on it to break it in

Very deceiving sales lies to get you to buy the merchandise, I was lied to my face and I trusted how sincere the Sales Person Mr B Jrwas
on 10/i went into this location to look at their columbus day salei was shopping around for beds one Queen and one twinnafter minutes of waiting to be help I went into customer service and requested assistance, minutes later I was greeted by Juan B.JRI mentioned to him that I was interested in a twinn bed that was and as of today 10/11/it still on sale for $ one of my question to Juan was if the Foundation was included at that price and he said YES it is I like that sound of that so I said yes to the purchased, I was charged like $because the doundation was not included purchased a queen bed fram for $and was charged again $not the price shown....queen bed that was one sale for $i got charged $once again because the foundation was not included after Juan BClearly said to me that YES foundation w

Six months ago I purchased a sofa set from this store I paid extra for top grain leather And I noticed today that the leather is peeling
The purchase was made April XX XXXX I purchased a reclining living room set in top grain brown leather My order number is XXXXXXXX and my sales rep was Lakeata H We requested the real leather not the bonded leather I paid extra for the real top grain leather I noticed today it was peeling which shouldn't be happening When I called customer service I spoken to very rudely and told the soonest a tech could come fix it was in two weeks

Rooms to go was happy to take my moneynot so happy to provide me with the customer service a paid for
I ordered a queen bedroom set on April 3, (order number XXXXXXXX)The headboard was out of stock and we were willing to wait the six weeks it took to get the headboard inWhen the furniture was delivered on May 16th, there was a scratch in the bureau door and the holes for the dresser drawer handles were cut in the wrong placeA customer service representative contacted us that afternoon and we explained the problemShe notified us that a replacement bureau door and dresser drawers had been ordered and typically shipped 3-days after being orderedI called to check on my order status on May 30, and the representative informed me that the parts had been ordered, but he had no estimate te on the delivery dateHe then told me that it may take up to days to receive the parts (this was never mentioned during my original conversation with customer service on the delivery

I was told that it was a holiday special of months interest free and instead they did months
While I was buying the furniture he was letting me know what my monthly bill would be because I am on fixed income I knew what I could afford When I got the bill and it was not a month but I called their bank I was told it was setup as a month instead of I went to store and talk to a man name Keith in the office with my salesman and the salesman told them that I did buy on the holiday month option They said he must not have entered it right They were going to call the corporate to ask for a change I have called numerous times and can not get the manager to find out
what is going on They tried to tell me that the papers said and I signed it but the salesman told them that he did mean to put They know the advertised it as That is when they said they would send a fax or email not sure which This has been since May They know it is the

I waited for months for a defective furnitureReplacement piece also came defective and now the 3rd one came brokenStore refuses to refund me
I bought a furniture from Rooms to Go and after waiting for months it came defectiveI complained upon delivery but was told that I couldn't refuse it and that I should contact store to replace the productI did and the replacement also came defective (I have pictures of both)I then went to the store and was told that they would not refund me and that I would have to select another product even though I expressed that I was no longer interested in any of their productsAfter complaining to the store manager with no other solution I agree to chose a different furniture what after another month also came defective (completely broken)I called the store and they still refuse to refund meI just don't want to be a Rooms to go customer anymore and want my money back

sent furniture back twice - defective, parts missing -could not use sleeper for holidays - displaced guests hotel rooms=$
sent furniture back twice - first time broke, replacement sofa defective at start, third time they came, the sofa bed was delivered without a mattress thugh they assured me it was thereCould not use sleeper for holidays - displaced guests hotel rooms=$called company and they can' do anything for days so I have no sofabed and the sofa broke wen we folded it back upCompany refused to solve problem in a timely manner and reimburse

Leather sofa began to discolor in less than years Of course the warranty period was only for one year
On April 12, at the Room To Go store in
Durham, NC I purchased a Sofa- chestnut/1387B sku noXXXXXXXX The sales person name listed on the receipt is Corrie D(XXXXXXX) On March 13, I called Custom Service to report my concern, at this time I was told this concern is not covered under warranty So on March 19, I submitted an email to Customer Service stating my concern that I realize the warranty period for the items purchased is year, however, I also recognize this problem should not occur within two years of purchase dateI would like to request replacement of the furniturePlease see the attached picture of the current state of the furnitureI received the below email reply on March 23, after providing all the requested information
Dear Damon,
Thank you for getting back with us and providing picturesRooms To Go offers a one year warr

I visited the store located in Baton Rouge, LA on 1/3/at approximately 5:pm CSTUpon entering I was not greeted even though there was a gentleman standing in direct alignment with the front door and looked directly at meI continued to peruse in search of a bedroom set and noticed during that time two other sales associates completed their interactions and joined the lone gentleman that I aforementionedI passed the area where the three were seated and still did not get a simple hello not to mention an inquiry on whether or not I needed assistanceAs I made my way to the other side of the store, I noticed the female sale associate walking away and shortly thereafter heard her asking another customer if he/she needed assistance with anythingI never thought I would spend 15-minutes in ANY business establishment and be completely ignoredAt this point I have decided rooms to go is no longer a company I plan to patronize and will be purchasing my bedroom set from a furniture store worthy of my businessI also do not recommend this business to anyone expecting friendly customer service

ORDER NUMBER XXXXXXXXX OM 9-4-WE HAD FURNITURE DELIVEREDTHE DEIVERY TRUCK RAN INTO OUR HOUSE
ORDER NUBMER XXXXXXXXX DELIVEREDD 9-THE DELIVERY DRIVER RAN INTO THE CORNER OR OUR HOUSEON 9-WE REPORTED TO CUSTOMER SERIVCEJANELLA WAT ROOMS TO GO RESPONED, SHE ASKED ME TO SEND PCITURES, I DID SHE ASKED ME TO GET TWO QUOTES FOR REPAIR AND I DID ON 9-JANELLA INFORMED ME THAT THE INSURANCE DEPT NEEDED TO GET INVOLCEDI MAILED AGAIN ON 10-AND jANEELLS INFORMED ME THAT SOMEONE WOULD ALL BACK WE HAVE HEARD NOTHING

I purchased a brown sofa from the store about a year agoI have been trying to resolve an issue
I purchased a brown sofa from Rooms To Go at the Metairie LocationAfter several months the material began to collapse, tear and shedThe sofa is unusableI contacted the store several times to resolve the situation and nothing has been doneI left my contact information several times but no one has ever returned my callsThe receipt should be under the following names:
*** or *** ***
*** *** *** *** ( at the time of purchase)
New Orleans, Louisiana XXXXX

I brought a twin daybed not even weeks AGO I DID NOT KNOW THAT THIS BED SET AND NIGHTSTAND WAS DISCOUTING UPON ME BUYING THE BED I AM NOT HAPPY
HAVE SPENT WELL OVER I WISH YOUR SALES PEOPLE WILL BE A LITTILE MORE ACCURATE ABOUT MY BEDSET I BROUGHT WITH MY MONEY WAS DISCOUTING I CALLED CUSTERSERVISE TIMES ASKE TO SPEAK TO A SUPERVISOR THEY STATED IT WAS NOT NO NEED TO SPEAK TO A SUPERVISOR I TRYED TO GET THUS RESOLVED ON THE PHONE I DONT WANT A DISCOUNTING BEDSET I WISH I WAS WELL AWARE OF THIS BEFORE I SPENT MY MONY IM NOT HAPPY ABOUT THIS

Different days of delivery for partial delivery item plus the compensation for inconvenience
I am writing this on behave of my elderly mother of On February 16, she decide to go shopping for living room furniture and went to rooms to go with my youngest sister which doesn't speak English fluently
They speak with sales lady Kiesha Gwhich took care of them on purchasing these items but mom picked out a living room table that apparently wasn't in stock a Black/Black nickel table which needed to be placed on a special orderMy sister and mom were going to walk away but the sales lady was kind of pushy and started the paper work on a purchase that wasn't even complete now my mom has to wait till March for this table to be in stock in order to get the whole purchase deliveredNo problem, so far my mom was agreeing in this long delivery date...So ok my mom waits a whole month without furnitureNow comes the delivery date 3/21/the delivery guy comes in without the