Rooms To Go

The staff at this Rooms To Go Acceptance Now Department are very nice when they are making a sale, when you go back with an issue they ignore you
On December 29th we purchased a King mattress under the day same as cash program with rooms to goThis was the second time we used this program and we were pleased with it, however the second time was a nightmareThe sales staff made a mistake and sold us these boards called bunkies to go under the mattress and when we got home they did not fit, we went right away and returned them but we kept the mattressThis is where the errors began the contract had to be redone and the rep was having trouble with it and he did it times.The original price was $ for the mattress and bunkies, then the store manager was very nice and adjusted the price to $we made our payments on the day before they were due in person, then the date of the last payment (2-22-17) I went to pay the item off and the rep told me that the full amount

I bought power sofa yrs ago and power will not work on one side Noone else can service because parts cannot be purchased
purchase date was 3-22-14, order #XXXXXXX amt was $

Several months ago we resolved an issue with rooms to go via the Revdex.comThey have not meant the terms of agreement
Purchased living room set Three scheduled deliveries and failed to show upComplaint resolution thru the Revdex.com was refund delivery and % off future purchaseAs of this date I still have not received 30% off certificateIt's been months mow

DAMAGED BEDS FROM ROOMS TO GO
I bought a platform bed from Rooms to Go, the delivery men damaged the whole bed putting it togetherThey brought me a second bed, the delivery men also damaged the bed putting it togetherThen they brought me a 3rd bed, the delivery men also damaged it putting it togetherA 4th bed was brought and it was damaged in the box, so now I am waiting on a 5th bedRooms to Go has the worst customer serviceThey do nothing to speed up my deliveryI have had to wait at home hours for each bed to come, as they will not call to tell me they are coming.This has been going on almost months now

Delivery men stole jewelery from my home and were snooping around my closet and bathroomCompany did nothing about it
My fiancé and I spent a very large amount of money to furnish our entire home from Rooms to GoI can't begin to explain the terrible things that have happenedFirst being that one piece arrived broken and they couldn't schedule to get our furniture to us until months after we ordered it, but one (or both) of the delivery men from the 3rd delivery I caught snooping around my room when I went to check on them putting the bed frame togetherLater that day we noticed missing jewelry and gold pieces that were in our bedside tablesThe men went through our belongings and stole from usThe company did not try to help, the man who is in charge of deliveries, Marc L., was extremely rude and disrespectfulAlthough I told him I witnessed them snooping, he said since I didn't see them take my fiancé and I's jewelry with my own eyes, it was the delivery men's word against

WOW!
In the past days of waiting for a couch, I was called times, emailed and SMS texted times and guess what, they still blew the time for delivery
While their prices LOOK appealing, I can assure you that is only 1/the story, because their back end service is weak at bestThey have poorly trained support people (and I spoke with a great many of them to TRY to get this delivered...I still have no furniture
My experience can be compared to a real sexy stupid girl...she looks good on the outside and the moment she opens her mouth, all you want to do is figure a way out of thereDon't stick around for the nightcap...get out NOW, save the pain and walk out of the store

HORRIBLE CONDITION OF 'BRAND NEW' FURNITURE
I needed furniture and went to Rooms To Go I ordered a large quantity and delivery was schedule During the first delivery, my headboard and all chairs were damaged And I am not talking about minor dents and dings One chair has two HOLES on the back of one leg, another had a CRACKED leg and the other two had significant wood CHIPS I called and explained how unhappy I was and they scheduled another delivery to replace my damaged furniture for a week later
Second delivery they brought a new headboard and more chairs They headboard had damage and out of the chairs were damaged One had SCREWS sticking out of the bottom of the leg and the other had a puncture HOLES I called Rooms To Go again and asked why there is no quality control I explained that I spend a lot of money for NEW furniture and what I was receiving was beyond unacceptable How can they deliver chairs with holes and screws sticking out of the bottom of

Honestly, one of the worst Experiences I've ever had and I hope with all shadow of a doubt you read this article before you purchase from themWish I could give ZERO
First off let me state honestly, the furniture quality and aspect is not the issueI also don't normally care to bash companies as it's not ever gotten to me like this incidentThat being said, here is the skinnyI visited a store on the 3/21/I believe and worked with a woman named ArleenShe was somewhat helpful and seemed in-line with your average furniture salespersonAfter we found the couch we like, she ordered it in the fabric and color we wanted and stated that delivery needs a full day windowI replied "We have jobs, I can't take a full day off for the delivery of one couch, can they call me when they are headed my way, as I live minutes from my house?" She replied they can't guarantee a call..and compared it to the cable companyI laughed and said, "Even the cable company calls when they are on the way." Long story short I opted to pick it up from the outlet off of on Wednesday the 28thThat was issue #1, issue #was that even with ME picking it up there was a $delivery feelike wait what? Issue #Move to that same weekend, my gf and I found a couch and deal we liked better and bought the couch right then and there off the floorCalled Rooms to go Monday the 26th to cancel my couch that I have NOT seen, picked up, open, sat on or even feltThey reply"no problem we can cancel and keep 20% as store credit for a re-stocking fee because I didn't cancel within 48hrs I asked them what they were talking about and they said"did you read the contract?? I said contract? It's a couchnot a car or houseIf there is something as serious and stringent as a 48hr freaking return policy you need that in BOLD font on the front of your awful store and every associate needs to say that during checkout(ours did not, thanks Arleen)I asked to speak to a managershe replied I am a manager, I said then can I speak to your boss as I am not losing $dollars (couch with tax was $750) for a couch I haven't even gotten yetAnother gentleman comes on the phone, named Matt or Jason, super condescending and even had the nerve to tell me that he is not responsible for something I signed and didn't read(in all fairness, I work with contracts and vendor agreements FOR A LIVING) I am fully aware that I should of read itbut who in their right mind would have a 48hr return policyI am pretty sure I can take a half eaten cheeseburger back longer than thatNeedless to say I lost my temper and told them to cancel the order that I would never EVER be shopping or buying from Rooms to go againCalled and left corporate a VM to call me back two days agostill no call backBEWARE of the policies and awful customer service this place has

Mattress Warranty Issue
I purchased a bedroom suite from Rooms to Go (RTG) several years ago With the bed I also purchased a king mattress and foundation set It proved to be a defective mattress; sinking in the places where my husband and I slept I contacted them and they sent a technician out and he determined that it was defective and to return to the store to obtain another mattress set of equal or lesser value The salesperson at the time encouraged us to upgrade to the next level which was an extra $outside of the store credit Now, the same thing has happened with this mattress I have contacted RTG and spoken with people who all say that because this particular company is no longer in business that any warranty associated with the mattress is invalid they "can't" send someone out to evaluate the mattress or give me any sort of credit to obtain another mattress They have sold me not one, but two defective products and I feel that it is up to them to correct t

I believe that bed bugs came from rooms to go due to the fact that this is where we found the most infestation when we did the initial treatment
I bought furniture in april and it was a bedroom set I bought this in midland tx and I had the men come in and set it up due to the amount of space I was not in the room the entire time it was set up my mom first started to see bed bugs not to long after and then she proceeded to dump her bed and when she cleared it out we saw no signs on the box frame or the mattress but we still got rid of itSoon after I saw them and I was like okay we need to do something so we called in pest control to start this initial treatment we needed to pull up box boards mattresses wash all our clothes and deep clean essentially when this was done I found a huge infestation of about to bed bugs under the box board of my BRAND NEW bed and I was like hmm dont these infestations take awhileSo pest control comes in sprays and then we keep seeing them

The business failed to ensure all items were available for delivery on the agreed upon date even though the purchase was made months in advance
We purchased furniture on Apr and set up a delivery schedule for Aug We received three confirmation calls in the interim and now one week prior to delivery they tell me an item is not available and on backorder, even though they have had four months to prepareWhen I called the manager, Mario Marques, he was unwilling to do anything to make this rightWe even requested use of something different until the piece we ordered came inThe store was unwilling to do anything to rectify their mistake of not ensuring we had what we ordered on the agreed upon dateThis was for order number XXXXXXX

IRATE DELIVERY DRIVER REFUSED TO BRING MERCHANDISE *** FOR ASSEMBLY,STATING HE ASSEMBLES OUTSIDE.LEFT MERCHANDISE OUTSIDE FOR OVER AN HOUR
We have been Loyal customers for over years ,on February 17th after awaiting delivery of over large pieces of furniture,The delivery driver arrived and begin sitting all of the boxes the merchandise was in on the concrete driveway ,then he proceeded to open the boxes outside I noticed several vehicles driving by and strangers observing the merchandiseFurthermore "Due to a prior delivery and assembly made in our driveway several years ago and furniture damaged because of it The Delivery Guys always bring the merchandise indoors to avoid damages&exchanges..Also Being that our new subdivision had experienced multiple break ins & various contractors in and out of the subdivision daily we became concerned with someone possibly viewing the merchandise and making our home a target for thievesI kindly asked the delivery driver if he coul

COMPANY WILL NOT REFUND MY TOTAL FEE PAID OF 88.29, PAID UP FRONT BEFORE DELIVERY OF A RECLINER, WHICH WAS DELIVERED DEFECTIVE
I WAS DELIVERED A DEFECTIVE CINDY CRAWFORD RECLINER IN NOVIT WAS SET IN PLACE, AND THE DELIVERY PEOPLE LEFTIT WAS SUPPOSED TO BE A CHRISTMAS GIFT FOR MY MOMSHE RECLINED THE CHAIR, THEN COULD NOT CLOSE THE BOTTOM, AND WAS LITERALLY TRAPPED IN THE CHAIRWHEN I CALLED ROOMS TO GO CUSTOMER SERVICE,THEY OFFERED TO HAVE A TECH COME AND LOOK AT IT IN A FEW DAYSMY MOM SAID SHE REALLY DIDN'T LIKE THE CHAIR AT ALL, SINCE IT HAD TRAPPED HER FROM THE BEGINNING, AND SHE JUST DIDN'T TRUST THE QUALITYWHEN I CALLED RTG BACK, THEY SAID IT WOULD BE A WEEK BEFORE THEY COULD COME BACK AND GET IT, SO WE HAD TO HAVE THIS TERRIBLE CHAIR IN OUR HOME FOR ANOTHER WEEK, WITH NO ONE BEING ABLE TO USE ITI ASKED FOR A REFUND, AND THEY ONLY AGREED TO REFUND ME PART OF THE THEY CHARGED ME PRIOR TO THE DELIVERYTHEY SAID THEY WOULD NOT REFUND ME ALL OF ITWHY SHOULD

Furniture that is sold is poor quality, and RTG does not want to fix issues/problems past year
I purchased a piece living room a little over year ago from RTG The sofa has already had to be serviced due to the springs "popping" when you move on the sofa That problem was resolved (fingers crossed)
The swivel chair we purchased has had ball bearing pop out of the bottom and damaged our hard wood floorsWe called RTG around 1-31-
The service guy came out-although the home RTG store said we were just beyond our year warranty time frame He looked at the chair, and told us that it was poorly made and NOT due to any rough wear/tear He said that he was going to order a base for it, send it to our home, and come back to replace the chair
Around 2-10-17, I got a call from the service department (the lady didn't give her name & was rude) saying that the product is out of warranty and the base would not be ordered
I told her what the service guy said, and she sai

I will never deal with this company again..corporate is worst than the regular #everyone tell u to call each other nothing solved
lastyear I bought a couch from rooms to go,and the salesman told me that once you have the bonded protection you can basically spill a can of soda on it and it will bead up,(started with lies)that was not the case,in fact not only was the couch ruined and wore out within months had nails sticking out and ruined my floor,finally got an approval to switch the couch for a different model..and not even a year later the seams ripped and when u sat on it you sank to the middle of the couch(like it was eating you up) so I called, a tech came out and said I cant do nothingwait for them to call you with results,so they said I can pick out new couch I said just give me the same oneit was discontinued but they managed to find it(meanwhile big lots has the same couch for less) now I ask question regarding my warranty everything gets transferred they

Product missing pieces and didn't match what was offered in store
On 12/29/we purchased A complete piece bedroom set for my sonOrder# XXXXXXX $ Then on 12/30/we purchased a complete piece bedroom set for my daughter Order#XXXXXXX $ We chose to pick up my sons set from the warehouse on 12/31/ When my husband put it together there was a 3" gap on both sides of the bedper the picture on the website and all the other beds like his this gap wasn't there I called customer service and they told me I had to talk to the store they couldn't do anything I call the store and sent them pictures of the bed They scheduled a tech to come out to look at it on 1/15/ I said this is unacceptable and called CS again the rep I talked to found a store with his exact bed they took pictures and there wasn't a gap So I went back to the store and asked the store manager Kim for a refund 1/02/ He stated that there was a no return policyThen my Dau

Rooms to Go collected my couch on 1/5/for service They scheduled date for delivery was 1/19/ Rooms to Go has been giving me the run around
On 1/5/Rooms to Go picked up my couch from my house as planned to repair the couch The set up to return to my house was scheduled for 1/19/ Within the two weeks they had my couch they called quite often to confirm the date On 1/19/no call nor no show of my couch back to my house I called Rooms to Go at 3:CT on 1/19/and the person I spoke with stating they see my couch was scheduled for delivery but no time frame I was promised a call back but never received a call back on 1/19/and no couch Today 1/20/I called again asking when I would receive my couch back and a call back was once again promised While driving to work Maria from RTG left a voice mail stating there is no record of RTG picking up my couch from my house I quickly called back and once again I received an different story They have

They advertised a Free T.Vwith the purchase of a bedroom setWhen we received our bill they charged us for the T.V
We were there on Veterans Day 11/11/2016,our sales rep was Omar T**,he stated we would not get the T.V.from them but a gift card to Best Buy that would take affect days after delivery.The gift card is for $269.00.The sign by the bedroom set said a free in.Sharp Led.sku no***.When we received the break down of the bill my wife talked to a managerHe said he would look into it and get back to usA few days later he called back and said we were right the sign said a free T.VBut he said they took the price of the T.Voff the bedroom set,***,MERLOT unit amount $that's the same price they had on there sign and advertizements.I paid on the 11th the full amount.$5,

Missed delivery time times and I took off work both timesNo one cares
I purchased a loveseat in July and asked if I could exchange it in September within weeks of deliver They were willing to exchange it if I paid for an additional delivery I scheduled the delivery and the never showed up or called until an hour after the delivery time I could not wait any longerI then had to call to reschedule and they told me my furniture had been released to someone else I finally was able to schedule delivery for today and they called at 3pm and said they had deliveries before me and would be her between and It is almost pm and I have not heard from themI called and asked when they would be here at 5pm and they told me they had deliveries before me Someone lied! I lost over $by taking off days to wait for my deliveries that never happenedI will never shop there again

I have been purchasing from Rooms to go for yearsMy only complaint has been the delivery service they useWe have had multiple returns for damaged furnitureSometimes different pieces of furniture had to be returnedIt has always been resolvedThis last issue with the delivery service is that the mover damaged one of our spindles on the stair caseIt is bent right in the middleThe mover decided to carry the couch on his back by himselfHe turned at the top of the staircase and that's when he damaged the spindleIt has been nearly a month and all we get is the run aroundNo one will return any of our multiple weekly callsMaybe after this review it will become important to whoever is in charge