Rooms To Go

Dresser mirror was damaged during delivery and setup, however, the delivery drivers decided to hide the damage
On 06/02/I ordered several pieces of furniture Two such pieces was a dresser and a mirrorI'm now set to move to a new apartment and was preparing to take my mirror off of my dresser This is when I noticed a large split down one of the supports of the mirror What looks like happened was when assembling the mirror, the first screw split the wood, then, they used a second screw not in the location it was supposed to go, but below the screw hole near the bottom of the split (This is different than how they assembled it on the other side.) So now, I'm left with a $mirror that if I disassemble it to move, I may never be able to reattach it again because of this split On top of that, if I break this mirror, I now have a $dresser that is mirror-less
I couldn't believe that the delivery men would be so deceitful, So, I called rooms to go customer suppo

Impossible to work with for delivery of a working person
I have had a issue with a mattress that was purchased I was able to return it but lost out on $for a pickup and delivery fees of $each so defiantly not a happy camperMy first mattress was purchased and had to wait over a week to setup a delivery that I could make sure that I was atThe driver was supposed to call hr before however he failed to do that and had to wait for me to come overNow that I have purchased a new mattress they have added it to an adelivery and gave me an open window which I cannot take off work for I need some sort of 4hr windowThe lady told me we can cancel and then wait days to reschedule the delivery so it is looking like it will be another week if I do this to get my mattressThe sad thing is with the $loss in all of these delivery's my wife and I are regretting doing business with Rooms to GoI hope there is something that can be done to resolve this issue and not push

Product Misrep by assoc.; NO Notice before delivery setup; No return call; Attempt to deliver defective product; & No accommodation for inconvenience
I purchased a bedroom from Rooms to Go A month after later, delivery was set up from 10-on 2/without notice to meThe foot board was a reject as it was not in a box It was cracked and attempted to pass onto me There was also no hardware to put the bed togetherAll this after the sales associate Jerry Wtold me the rails for the queen were on back order I then came din to change my bed to a king when he informed me the king was also on back orderI called him on January 14th where he was supposed to look into a temporary frame and he never called back
I called customer no service who told me the items could not be delivered until Wedbut could despite sharing I am not available until 2:00, she could not input my availability
This whole experience has been a sham from the beginning to the end

I bought a recliner advertised @ months no interest financing! My bill is for months!
I bought a recliner advertised at months no interest financingMy bill indicates months no interest which makes the payment times as muchI have talked to the assistant mgr, the manager, the office manager and continue to get the runaround! order# XXXXXXXX , Sales rep TERESA *** payment per monthafter this payment I will have paid on a chair

Non-Delivery of Purchased Items as Promised
Purchased: February 19,
Order: XXXXXXXX
SKU: XXXXXXXP, XXXXXXXX, XXXXXXXX, XXXXXXXP, XXXXXXXX, XXXXXXXX
Total: $2, Deposit: $AmEx Credit Card; remainder finance Synchony Bank
Sales Rep: David ***
Waited month and days for delivery on March 26, Did NOT deliver

I had a scheduled delivery for today, 10/20/ The furniture never arrived and I don't know where it is
I placed two furniture orders, one on 10/13/and the other on 10/14/I called and spoke with a customer service agent on 10/18/to provide an alternate contact number as well as request that the delivery driver contact me 15-minutes prior to delivery He did not He called while he was sitting in my yard and did not bother to call the alternate numberHe was very rude and acted as if he was not at all interested in making sure that my delivery was handled in a courteous, customer friendly manner I explained to him that I would be there in minutes and he agreed, but when I arrived, he was goneI called the Corporate Office for assistance and to complain, but again, I received the same type of nonchalant, oh well attitudeI finally got in touch with the customer care center and the representative told me that she spoke with the delivery personnel manage

Damaging my floor and in total denial !
When I purchased my furniture on September 29th I was told we would receive a "white glove service" bringing a heavy duty dolly into my apartment does not show a white glove serviceAlso, opening boxes and leaving debris all over my floor is not that eitherI have purchased from this company for years when I lived in Miami,Fl and have never had an issue until now .Due to them sliding the furniture across the viynl floor they punctured holes all over the floor and lifted large sections When I filed a claim the response was that the sectional has plastic legs so it could not do that and they will not go on further .If you go to a customers house for a delivery and you see that their floor has a hole the size of your hand wouldn't you take a picture to make sure it does not fire back at you? And Too bad what caused the damage is a metal part of the sofa not plastic so that is wrong on their part I e-mailed Vicki Pin the home damage depar

Sofa and Love-seat I purchased are not made properlyThe seat cushions continuously come out of both the sofa and love-seat
I have purchased all of my furniture from Rooms-to-GoI September two different living room sets, one of them I am extremely happy with the other one has completely disappointed meI purchased the sofa and love-seat from the Hunts Point Gray collectionDuring the first week I noticed that whenever you sit on the sofa or love-seat the seat cushions in the bottom slide outApproximately days after the furniture was delivered to me I received a phone call from the Rooms-customer service to ask me if the furniture had been delivered and if I would like to purchase an additional insuranceDuring the phone call I expressed my dissatisfaction with the furniture and the representative said "I'm sorry about that" and have a nice dayApproximately days later I recieved another phone call from Rooms-to-Go, asking me the same exact thing and I again

Order incorrect, waited weeks rejected wrong furniture, failed to correct in a timely manner, would have had to wait weeks again, lost wages
Original order date was September 16, 2017, (order number XXXXXXXX) the salesperson ordered the wrong furniture color, I specifically requested a white sectional and he ordered a gray one, delivery was scheduled on October 7, and when the furniture arrived, I rejected the furniture because it was the wrong furnitureI called the store and the order was changed and was promised a delivery date of October 14, 2017, although the new order stated October 13, I told the sales person, if they could not get it changed to the 14th, I would be fine with the 13th because I was without furniture and any further delay would cause me undue difficulty (had to cancel all plans for having family/friends over to the house, had already had to see my chiropractor due to seating in a bed all the time because I did not have the couch that supports m

Furniture pieces do not matchThey put my full name on Facebook regarding this problemI am being harrassed
*Purchased bedroom suite
*of the pieces don't matchThey have swirl marks all over them from the stain
*There looked T them and agreed
*Sent replacements twice, still the same swirl marks
*Said they make the display pieces different than the pieces you receive(One piece is a display)DISHONEST
*Offered me $to keep them
*Almost one month went by did not received it
* I Went on Facebook left a post
***Then MILLIE with rooms to go put my full name on the internet and said I had to fill out form to get $
***THIS IS HARASSMENT**
ALL BECAUSE TWO PIECES OF THE SET HAVE STAIN SWIRLS ON THEMITS NOT THE COLORATION OF THE WOOD
***Frustrated***

My husband and I do not want the premium editions that come with the *** Journal I called their billing office and was told I cant have the subscription unless I take the premium additions We are charged $per addition and we do not use or enjoy them The supervisor gave me a different billing date to extend my paper this time Please read the following as I see it as an unfair business practice
"Due to the size and value of premium editions, there will be a $surcharge on each date of publication However, rather than assess an extra charge for the premium editions, we will adjust the length of your subscription, which accelerates the expiration of the subscription, when you receive these premium editions There will be premium editions per calendar year."

My purchased items were not delivered because the driver stated that the item was to big for my entrance way into my apartment
I purchased a sectional at Rooms To Go on Friday, June 29, I was given a delivery date of July 7, I took off on July 7, because I was informed that the delivery of my sectional could not be pin pointed for a specific time I waited the entire day; however, I did call customer service to get an update I was informed that there were deliveries ahead of mine I also received a call on Friday, July 6, confirming the delivery and I was told the the window period for my delivery was between and o'clock pm The driver arrived a little bit after o'clock I was walking my dog at the time and I motioned to the driver that the delivery was for my residence The driver immediately jumped out of the truck and stated that there was going to be a problem with the delivery He then stated that my purchased item was to big and that he w

If I could give them a negative star I wouldI purchase furniture one year ago and I was sold a warranty for the care of fabric when I specially asked to purchase an extended warranty on the mechanical parts for my leather reclinerI spoke with MsRin the corporate office who was extremely rude and refuse to honor my issueI urge anyone who is looking for furniture to let rooms to go be their last optionThis is the second time I've purchase furniture from rooms to go and was not happy either timeThe worst furniture store I've ever purchased fromMsRin corporate has the worse attitude ever!!!

First, I do not understand how a company with over one star or less reviews, earns an A+ ratingThat alone is ludicrousThat being said...After losing everything, including our jobs in Hurricane Harvey, months later in February we were able to relocate and replace some of what we lost We went to RTG and selected a Cindy Crawford sofa We had purchased one similar only two years earlier and we loved it, so we had no reason to expect lessWe wanted a red one, but we were told it would be to weeks before they could deliver it Again, we had nothing So when the sales rep suggested we could get the floor model a lot sooner, we compromised I thoroughly inspected the sofa, (which my sales rep acknowledged later) and found no damageWe paid cash for the sofa and a set of three tablesA coffeetable, side table, and tv standWe were told we would have to pick the sofa up ourselves because they don't deliver showroom items Also, we had to allow the sofa to stay on the showroom floor for a week, until they could fill the empty space
My husband brought home the sofa and two of the tables, the coffeetable would not be available for weeksA few days later I noticed a frayed thread and upon inspection, discovered the cloth separating at the tufted seamsI called RTG who reminded me I bought off the showroom floor with NO warranty, I reminded the salesman how thoroughly I had inspected the sofa, and I would have never bought it with a busted seamAs I said before, the salesman remembered and acknowledged my inspection But he couldn't help me His Store Manager was rude and arrogant and wouldn't even discuss the matter with meI made numerous phone calls, was left on hold for hours sometimes, and never found a single person who cared
Finally I spoke with someone who suggested THE ONLY solution would be for me to purchase a replacement cushion and hire a professional upholsterer to replace it Which is what I finally did
We were going through a LOT at the timeWe had just had to relocate over miles away, my daughter in law was literally dying of leukemia and we were caring for her two small children, one of which is quadriplegic Cerebal Palsy, non verbal, tube fed, and 1/year old who can't even hold his own head up, and had to be hospitalized for weeks while our son stayed with his wife at the hospitalWe got the call in the RTG parking lot, just as we arrived that she only had about weeks to live, Then, as we were shopping, my husband got a call that his Mother passed awayA few days later I was admitted for days with pneumoniaThen she was sent home on hospice to dieWhich she did, on April 1st, Easter SundaySo my timing was not perfectWhen the upholstery professional came and unwrapped the cushion from the thick plastic sheeting it was shipped in, we noticed that the factory had missed one of the tuftsAt this point, the old cushion had already been cut away and the sofa was torn down to the frameThen my phone rang and it was the upholstery company calling to tell me the cost would be more than double the amount I was quotedI asked what if I don't agree? They responded that he would get up and leave the jobOf course I agreedI called RTG, who told me that couldn't do anything because I let another company (the one they recommended because they didn't have a repairman available) install the cushion!
Again, I spent hours every so often trying to reach someone who caresNo one doesMeanwhile, my coffeetable is finally delivered a few months later, and the first time the delivery guy scooted it, one of the wheels broke looseIn addition, the finish was a totally different color than the other two tables
They exchanged the coffee table and brought the other new tables too, I guess so the finishes would matchThe next set of tables they brought had defective drawers, and I ended up just keeping the first set, because I am exhausted from dealing with them, especially when I had REAL LIFE issuesA few weeks later while vacuuming, I moved the table, (it has wheels for that purpose, I thought) and two of the wheels broke off My husband had to repair as best he couldNo sense trying to fight that battle againMeanwhile just a few days after the cushion was replaced, I noticed the seams starting to separate in the same place as the first oneA few days later another seam is coming apart, and now there are busted seams on the chaise cushion, and we don't even use that part of the sofa muchAfter spending a lot of time researching I have discovered several reviews for the same problem with the same exact sofa that has been discontinued since I bought almost a year ago, but still being soldShame on you RTG
The living room set is the ONLY thing I have been able to replace since I lost everything, and it is Garbage!
I hope whoever makes these policies reaps Karma

I asked for brand new chair but was sold a floor display instead accoring to their LIST
On 1/18/18, I was assured a brand new desk chair coming from warehouse in a box to store for pickupA clerk called stating chair came but workers mistakenly assembled it but, if not fit into my car, they would disassemble
I took it home and found it unfomfortable, called customer service for possible adjustment, was told sales final and nothing could be done because chair was floor dispay according to LIST (not sure what LIST that was and explaination refued)
Called store but was told chair was not a floor display so my request for refund rejected
Someone at Rooms to go either lying or incompetent and I am left with a chair not only uncomfortable but also wondering how many people had sat on it in their dirty clothes

Went to store in Raleigh Nc and purchased furniture worth over 8000& but was mislead and when delivery came it was missing items and stuff was damaged
worst decision made

bad instillation of bed frame from installers stripping screws and couplings falling out of product
I purchased this bed in July and had to wait months for them to deliver itthey service my area one day out of the month on a TuesdayOne of the installers told me that his partner had stripped the screws in the foot board and the feet of the foot board will not be able to screw inThat same installer returned months later with the wrong parts and said the foot board would need to be replaced After several failed phone call attempts to get the foot board replaced we had to give up on getting our product replaced On February 28th 2018, I had to take the bed apart for carpet replacement and discovered that all of the screws were stripped with a T-screwdriver and/or a hex screwdriver from using power toolsI also noticed that several of the screw couplings were falling out when the screws were removed All I am asking for is my bed to be replaced photos of the screws and

I purchased a "Leather sofa" which started pealingOne wedge was so badly damaged I had to throw it awayRTC credited then send ac to collections
Rooms to go were completely unhelpful when trying several times to get a problem solved regarding a fake leather sofa purchased (connected to a class action law suit)They initially replaced the sofa and then back charged for a wedge that was so badly damaged that I had to pay to have it removed from my homeThe fake material stuck to my walls and I am now stuck with a bill for a wedge and decoration to scrape the sofa off the wall and repaint the entire wall (the area is so big I can't cover it)Initially rooms to go said they would cover that wedge ($134) I financed with themThey waited until the financing was fully paid (early) and then sent the bill for the wedge to a debt collector (the week I am trying to refinance my home)Apart from being sold fake goodsI'm pretty angry that nobody at Rooms to Go seems to care except for t

Faulty Sofa & Love Seat
we purchase a sectional sofa and love seat which my wife and I are never home ever the furniture from rooms to go is unbearable to sit in because they sink in towards the middle of the sofa sectional, the love seat is coming part like the product came from chinamy wife and I just had a baby and no one can sit in sectional sofa or love seat because how crazy uncomfortable the dip is towards the middle and poorly made furniture it is And we have not used the couch at all given our schedules (I travel and shes a nurse) Please we went to the store to spend another and its complete unfair and unjust that rooms to go gets away with doing this clients and not standing behind there productsI have contacted other forms of media because it seems to be a trend with rooms to go All these celebrities backing furniture which cant even stand time of use

HORRIBLE COMPANY!
My girlfriend and I purchased a couch years ago and the frame cracked in half while we were sitting on the couchI then called customer service to see what they can do for me, and all they said was take it to a local furniture repair shopI am extremely surprised at how they DO NOT stand behind their productsA couch should not break after years of just sitting on itThe least they could do is send out one of their technicians and replace the couchI don't care if it costs something to replace the couch, but at least do something!
I will NEVER be purchasing furniture here again, this just boggles my mind that such a large company like Rooms To Go won't do anything about my problemBefore you decide to purchase something from here please know they DO NOT care about your issues you may have with the furniture in the future
I don't know how they even received an A+ on the Revdex.comIf Rooms To Go does see this comment and they actually care about their customers, then maybe you should try and do something for us than rather than telling us to fix it at some furniture repair shop