Rooms To Go

I purchased a sofa and matching loveseat from the Rooms To Go location at US Highway North, Clearwater, FL 33761, in November The sofa and loveseat have been in the living room and are rarely used The black wood frame on the front of the sofa has sagged in the center, approximately one-half inch, and the legs are once again starting to separate from the wood frame It is obviously a design defect which could be simply rectified by adding a supporting leg in the center front of the sofa
Rooms To Go came to my home shortly after the sofa and loveseat were initially delivered because the front legs on the sofa were separating from the frame within one month of purchase Rooms To Go can review their records and find documentation of that service call I have spent many thousands of dollars at Rooms To Go over the past years and I am appalled that their customer service representatives are unwilling to repair this defective sofa
I have attached photograph

Order# XXXXXXX Defective recliner that Claims department has denied the 2nd exchange/refund
Purchase date 5/28/Store# SKU # XXXXXXXX salesman Ayub H.***Caravane Chocolate Recliner was delivered 16th of JuneProblem date-2nd or 3rd week of JulyCushioning in right arm fell into the chair and was left with just the wood to rest your arm onInspector came out and a replacement recliner was sentThe replacement looked as though someone had opened up the fabric and added extra cushioning all through the chairIt looked blown upI should have taken pictures but just laughed and decided to sit in it and see what happenedAfter a couple of weeks the arms cushioning did the same thingThe chair also started to lean and back cushioning had also declinedI called customer service again so another inspector came outI never received a call so a week later called and was told this was customer preference? What the heck is that? Like I prefer my brand new recliner to have this

This is my first time purchasing new furniture and let me tell you, it was by far the worst experience I've ever hadI am a very laid back person and understand things happen, but I refuse to ever order from here againI was told my furniture was coming Wednesday between 2-Someone from customer service called around and said the team was running late, asked how late they would be? I had plans to have dinner with my father who returned from the army on leave and was leaving the next morning so I could not miss that whatsoeverI was told by a manager Savon that it would definitely be around 715, I debated waiting but I decided it was not worth the risk of possibly missing my dad and told him it needed to be rescheduled for the next day, ThursdayThat same night while at dinner with my family, I get a call from the delivery team that they just arrived at my home....at 930pmimagine if I had tried to wait for themThursday comes, the delivery time slot I was given was from

Sofa was defective.Told to reselect.Chose +$more & I paid.Being charged xtra fees because Orlando store wouldnt sell it when it was in stock
I purchased a sofa that was defectiveCorporate has experienced numerous complaints on the same model and told me to re-selectI chose another sofa in the Orlando store but the manager, Richard Pwould not sell it to me and told me to go to the Jacksonville storeWe contacted someone via phone to place the orderThe first person we spoke to added numerous charges and feesI called corporateI was told the fees would be waivedMy husband called back to place the orderEverything seemed fineA couple of weeks later, my husband was called to come into the store to pay the extra amountWhen he arrivedafter taking a day off work he was then told it had been discontinuedThis happened within the two weeks of ordering it!!! He asked to buy the floor model behind him and was told they do not sell floor modelsHe called corporateHe

I have been buying my Furniture from this place for yearsI bought a nice mattress about years agoWell it's a life time guarantee?
Nope not according to themCalled they even sent out a service techI emailed them to find out the resultsShe or they stated that my warranty was out of date; I said then why waste my time and the service rep timeShe said that was a curtesyNot happy at all

Faulty material on leather recliner
We bought numerous pieces of furniture from RTG costing several thousands of dollarsAfter a couple of years the material on the leather recliner started to disintegrateWe called RTG and they said to take pictures and send them to their customer service email address, they would review them and get back to us within business daysWe waited a week and nothingWe called the customer service number and they told us their people were really backed up and they would be getting in touch with us in a few dayAgain we waited a week and got no responseSo we went to the store in Punta Gorda to talk to our salesman, BarneyHe told us to go to the office in back of the store and they would get on it right away and make things rightWe talked to Jessica in the office and she scheduled to have a field tec to come out and look at the chair and take picturesKathy, the field tec came out about a week later, took pictures and said she would write up a r

We were promised delivery before 11AM by the sales rep at the storeDelivery never occured
We purchased a couch and coffee table from Rooms To Go for Express Delivery on January 3, The Sales Person at the store informed us that if we did the Express Delivery option, that we would get our product BEFORE 11am because we live close to the store
I took a day off of work and lost wages to waitNo delivery before promised timeI contacted the Rooms To Go customer serviceThey told me they have no control over ANYTHING done at the store level and that all they COULD do was inform the store manager about thisThey did nothing to assist me as a customer, to help me get a resolution, or to even careAll they kept doing was tell me that the truck driver decides his route and promise to inform the manager so they could talk to the employeeNOTHING was done to assist me as a customer, only to push my complaint aside

I started purchasing furniture after having my house built in I have since totally furnished bedrooms and my living roomThe furniture is beautiful, however my leather couch began to peel after 3.5-yrs of having itAll warranties expired and really nothing to do so I contacted customer service via emailI was responded to expeditiously and surprisingly given a credit towards another couch, in exchange for the current oneI couldn't have asked for a better experience under these circumstancesI will continue to take my business to Rooms to GoReceiving great customer service is an important factor in my decisions as to whom I choose to do business with

We were promised delivery on 12/30/ When it was delivered it didn't have all the parts, is now on backorder, won't be delivered until 1/18/
We purchased a dining room set on 12/2/(Order #XXXXXXX - SKUs XXXXXXXP/XXXXXXXX/XXXXXXXX for Leg Table and chairs, cost $955.55, tax $89.56, and delivery/setup $129.99) We contracted for delivery on 12/30/ On the day of delivery we were told it would be delivered between and pm At 2:my wife received a call saying there were more deliveries before ours The truck did not arrive until 9:pm After moving the chairs and table top into our house the delivery men said they didn't have the right hardware to construct the table They insisted they would have to return the table to the warehouseIn the meantime we were unable to contact anyone in their Customer Support Department until today, 1/3/ I finally was able to make contact with a Customer Service representative Her first comment was why didn't th

I placed an order for a dining room set and living room set in person at the store on May 5th with a store representative by the name of Keith MI do not live in the United States and was having the furniture shipped to my freight forwarder for it to be sent to my home countryOn May 6th, I decided that I no longer wanted the dining room set and called MrMdirectly and cancelled the order for the dining room setHe assured that a refund would have been given for the cost of the dining room set and the delivery cost for the sameAround May 14th I noticed that a refund for the set had not yet been processed to my credit cardI called the store and spoke to the manager, MsKatrina Lwho indicated that none of the items had shippedShe then indicated that the items had been shipped to the wrong freight forwarder and that they would be trying to resolve the matterAfter much back and forth, it turns out that both the living and dining room sets were delivered to our freight for

I have a warranty but want to charge me $more for same product because of different sku#
I have a warranty which is supposed to fixed or replace product if anything is wrong with item which I just discovered manufacture malfunction also a Rooms To Go technician came out in took pictures also said it was a manufacture malfunctiona week later I receive a call saying my claim has been approved that I can go and pick out a new set but I have to pay shipping so I want to the store and pick the same bed but I was told that I will have to pay $more plus another warranty fee & Delivery & Setupi will be paying $more plus Delivery & Setup fee twice because the people who set the bed up know they had a malfunction and I already paid for them to set up the bed

Damaged Furniture
From the first purchase my items were damaged, the dinning room table was chipped, the sofa had issues, the lap did not show up, the bed was missing the headboardNow the sofa has a broken leg on it and the scratch is still on the other piece and it hasn't been replacedMy chairs have faded or turned pink from writing or clothes or IDK what and it needs to be repairedI ordered two more chairs that do not match and was told I'd have to cover the shipping price if I wanted to return themI have had nothing but horrible service

I purchase a base and a Mattress on 03/26/and the mattress is damaging my back from the inside metal material
I contacted Rooms to go they said that they need to evaluate the mattress and honestly the experience from day one was extremely unprofessional the total sale was $ the order number XXXXXXXX the first mattress was not as expected and they told me that no refund can be issue I was force to purchase a base when we call for information the told me that we will have days to return the mattress that was an incorrect information according to the store manager that was very unprofessional this second mattress and base combination is the words ever bad quality of product

Delivery guys broke my picture frame and rooms to go refused to pay for itEven though I showed the broken frame to a store manager E
Order #XXXXXXXX
On 02/10/I made a sofa set purchase from the Douglasville GA store by arbor place mall locationThe sales rep was Gylnis FaluThe store # and the address is Douglas blvd, Douglasville GA My delivery date was 02/17/where the gentlemen brought me broken sleeper sofaThe sleeper bars were broke and it could not come out
The other sofa had stains on itIn the process the delivery guy broke my picture frame that was on the wall when they were trying to get the sofa in through the doorThe gentlemen said he would write up the broken picture frame and the sofa damages so I can receive a new orderOnce they left I went to the store in which I purchased the furniture and spoke with the manager Eabout the broken picture frame and physically showed him the picture frame they broke at the time of serviceHe

Complaint is toward Rooms-(RTG) delivery/customer service policyAlso the RTG purchase occurred in DUNN, NC (location is not an option)
The bedroom set that my wife and I ordered looks fantastic and the delivery contractors were professional and efficientThere are a couple of defects in the product: scratched mirror frame and chipped/gouged bed railAlso, the delivery professionals informed me that the bench I ordered was improperly loaded and was crushed in transit...so that was not delivered today as promised (according to RTG procedure in my area that item would have to be delivered on a Tuesday and I would have to stay home and lose another full day of pay)I called the Rooms-(RTG) representative located in Fl at about 745PM on Jun to commend the delivery pros and the setup and to inform the rep about the damaged items and missing benchThe rep asked if I wanted the furniture pieces fixed or replacedI said replaced, and also that since I often drive b

This has been the most horrible experience with Room To GoThey damaged my wall & furniture bring into my houseAlso my rugs was full of ants!!!!
Order# XXXXXXXX PD: 6/27/ 2,I sent email complaint on July 14, Ticket XXXXX Rep Savon
Complaint from the July 7,and July 14th
Time taken off work again to correct there mistake
Damage to my wall bring the sofa in
The rugs had bed full of Ants they brought into my home

Rooms-Truck Driver caused damage to my private property/Home upon completion of furniture delivery
On XX-XX-XXXX my husband & I visited the Rooms-Furniture Store located on *** Gunbarrel Road, Chattanooga TN XXXXX*** Phone#XXX-XXX-XXXXWe purchased five pieces of furniture from this locationOur purchasing experience was goodOur salesman, Christopher Lwas nice, and we enjoyed our overall experience in the show roomWe were assigned order# XXXXXXXXThe delivery date was scheduled for 7-27-The salesman, Christopher Ladvised that we would receive a telephone call two days prior to furniture delivery to confirm the chosen date, and a timeframe for delivery would be given
On 07/5/we received a delivery confirmation telephone call and delivery date was confirmed for 07/27/with delivery timeframe between 9:00am and 1:00pm EST On 07/27/at approximately 11:00am EST, two men (Pedro and Andrew), Rooms-Delivery Truck Drivers c

Damaged furniture delivered to the house which is no discontinued and I don't like the "reselection" items so asked for a refund and so far nothing
Keep getting "sorry we don't do refunds", "you are probably stuck with it", and "should have refused it" or my favorite: "It will be up to that store manager to decide but they aren't coming in until maybe Friday or Saturday of next week"
2:02PM today 1/11/I received a delivery about an hour agoHad I known I could have refused a piece and gotten a refund I would have but I was unaware of that policy...shame on me I guessI talked to he delivery drivers who spoke very little English which keep telling me to call RTG using hand gestures and stuff So I have spoken to customer service who said the piece is discontinued and I need to reselect....I don't like any of the other pieces I want a refund so since Customer Service won't issue a refund and you have to call the store...I did and spoke to an employeeEmployee says they can'

Poor service that resulted in repeated product damage and also property damage that the company is trying to get out of fixing
Purchase date 2/4/- Cindy Crawford Living Room set - XXXXXXXP & Dining Table Set - XXXXXXXPStore *** & HQOrder #s XXXXXXXX & XXXXXXXXSales Associate - Will SThe hope was to purchase furniture to fill the new home my significant other and I just moved into and to be able to start our life togetherThe furniture was purchased beginning of February and at the time of sale, I was informed that Rooms to Go only delivered to my area on Tuesdays and it would be a month before we could receive itExtremely inconvenient as my partner started his new job the day before and I had a new job that would not allow me to miss any time without losing my jobHowever, we begrudgingly understood and had my partner's mother fly up to receive the furniture as we could not be home for a day without losing our jobsMarch 7, his mother is there for the delivery

My Furntiure was delivered and damagedI was told that I would receive a check for to cover damages and never didThey are refusing to pay
March I purchased a reclining sofa set from Rooms to goIt was delivered and within weeks of delivery it was malfunctioningA service tech came out and repaired the best he could, for about months of on going, I repairable furniture I asked for a re-selectionOur re-selection was delivered on December 31, and one of the sofas was damaged on deliveryThe service tech came out and said that he can't repair it and that I would need a whole new pieceOn January 14, my new piece was delivered and upon delivery of the new piece the delivery drivers moved my china cabinet, after being told not to move itThey provided to move it and broke my cabinetI called corporate to submit a claimAfter about 2-weeks of no contact I finally received a call from Whitney Bin claims and she asked for the pictures of damageI emai