Rooms To Go

I purchased simple pieces of furniture; a mirror and end tables Getting it delivered was not only a nightmare; but their customer service was the absolute worst experience!!! First, they sent the furniture to an old address more than miles away I caught their mistake BEFORE the delivery dateI called and spoke to people AND emailed the customer service department to correct it BEFORE my scheduled delivery date NOT ONE person corrected it and I was forced to change the delivery date When I spoke to a store manager, there was no apology and no offer to try to do something to get the delivery to the right address; but instead this manager tried to chastise ME, saying I must have given them the wrong address; despite the fact the receipt handed to me before I left the store had the correct, current address!!! NOT ONE PERSON accepted responsibility for their mistake and made absolutely NO attempt to accommodate my time, calling, emailing and taking time off work waiting for them to correct their error! Instead I was told I would have to wait another entire week to accommodate THEIR schedule Rooms To Go delivery fees are EXTENSIVE! They did not even offer to refund the delivery fee After I had to make calls and the email; I asked for a refund of the delivery fee via email No response! I had to make yet ANOTHER phone call and after another confusing conversation about why they still had not corrected my address, they agree to refund the delivery fee but ONLY if I called back AGAIN - after the delivery One might think that after all this, a customer service person might have contacted the delivery person and said something like; "hey, we really messed up with this one, could you please make it a priority" But no, instead I waited all afternoon only to get a call that they would be an HOUR LATE; after PM I had an appointment that evening and had to threaten them that if they did not show up I was going to cancel the entire order and I wanted a refund Amazingly, they arrived only minutes passed the HOUR window of time they insist you wait! Then I had to make yet another painful call to make sure I was refunded the delivery fee I was promised; which they told me could take up to DAYS!!! How does this company have an A+ Revdex.com rating with a 93% negative response from consumers???

Bait and Switch of an ad on Sept 28th on FB for a "new living room under $100" Showed a grey, reclining sectional in the Ad Would not honor price
On September 28, Rooms to go ran an Ad on Facebook stating "Come pick out a new living room with rooms under $1000" The photo in the Ad showed a pc.,grey, reclining, sectional sofa I went into the store on Sunday, 10/1, to purchase this sectional as it was exactly what we had been looking for When I spoke with a Sales person Paul *** he could not find the sofa in his computer and got the on duty Manager involved I had the Item # from the Ad on Facebook , and this assisted them in locating the item Unfortunately, the item in the Ad was coming up at $for all pieces After showing both the Sales person & Manager on Duty the Facebook Ad, the Manager offered to email the Buyer and Main Office and find out the details and see what could be done about the price She asked me to call the next day and speak with Sc

No Return Policy Not Posted in Store
I bought a metal bed and mattress and box springsThey were delivered days after purchasedI was under the impression that I had 48-hours after delivery to return the product if I was not satisfiedNo one total me at time of purchase I COULD NOT RETURN the productI called the store and spoke to the assistant manager the day after it was deliveredThey were willing to take back the metal bed as it was site unseen, but they refused to take back the mattress and box springs even though they were still in it's plastic wrapperHe said they could not take back the mattress what so ever, even though it was still in the plasticThey were willing to exchange the box springs for a 9" from the 5" I boughtSo what is the difference? I'm very disappointedTheir response to this matter will definitely make an impact on any future purchases I make at Rooms to Go

Bad serviceonce we got the bed, it wasn't perfectexchange was worse conditionnow asking for refund and am told will need to give 20% restocking
We bought a bed from Rooms to go1st, the bed didn't arrive in the time frame givenwe were told by service person that "we don't HAVE TO HAVE the bed today." that they only give time frames as a courtesy and that they don't need to abide by itThat the delivery truck broke downthey don't know where our bed isThey can't get in touch with the driverDriver doesn't know which truck our bed is inAnd the list goes on! Then when it did arrive - delivery driver was found trying to roam into our house vs just going from front door to upstairs and bed was not goodSales person wrote down everything that was wrong as she was on the phone with me when it arrivedAfter almost a month of follow ups, service center got involved and we were finally offered an exchange(the bottom bed to the loft bed was completely damaged and driver took

I ordered furniture and set and confirmed the date for July On this date they told me it won't be delivered until Aug
I bought several pieces of furniture in store at the Dunn location in May or beforeWe scheduled a tentative delivery date because we didn't know exactly what location we were moving toIn early June we knew where and when we'd be movingCalled Rooms To Go, scheduled the date for July 2017, and all was goodCalled back in forth several times and confirmed location and dateOn the 26th of July, when they were supposed to be here, I called, and after talking to several different people and being on hold for well over an hour in total, I was told that they messed up and my delivery won't happen until AugustI tried to speak to someone higher up and they refused meApparently my wife sleeping on the floor is fine with themI need my furniture nowI will say I know that Revdex.com is a "pay for the A+" organization and I don't have much faith in th

the sofa I received smells like throw up I have no better way to describe the smell
I purchased a sofa, it was the wrong color so I refused it when they came to deliver it Then I went into the store to repurchase the one I had originally wanted and they told me no problem I hadn't received a credit anyway The sofa was still on my bill I said I only wanted it if I didn't have to pay deliver again and they said no fee would be charge I was charged That's the first part of the complaint Secondly, I received the sofa and it is not only dirty, but it smells like throw up The sent a tech out to clean it but it still smell The tech came out again for the smell but did nothing but use my Febreeze to get rid of smell It stills smells In fact, I am sitting in the room because it is where my computer is and I have a headache The smell not only makes me nauseous but it give me a headache I just want a full refund and they are telling me that they can only do an exchang

Standing bed or Bed post not delivered within the days after placing the order
On December 07th, 2015, was placed the Order # XXXXXXX with Rooms To Go via phone number XXXXXXXXXXX for one piece of Standing Bed or Bed Post to the my Headboard BedThey said they supported that part for my complete furniture that I bought in Plantation, FL, in The maximum lead time for that would be daysMy account was withdraw USD on Dec.07th, On the second week of January, 2016, I received a wrong part on my homeI contact them, and sent a mail to a clerk called Whitney on Jan.22nd, with photos attached of wrong part received and the correct one I should haveOn the following week, I called again and they said they have made a mistake and a new order was placed on Jan.25th, and I should wait more daysI called them in February, in March and never nobody gave me any newsOn Apr.22nd, I called again, and a lady called Sheba said she asked me for the mail w

Issue with loveseat, couch and armchair
I've been in contact with RTG for months now to no availThe leather on the couch, loveseat and armchair is fading and discolored in spite of regularly using the cleaning supplies bought from Rooms to GoThe recliner wobbles when extended on both sides; the arm rests are sagging, as are the cushionsThe loveseat has rarely been used and yet is looks and feels almost as bad as the couch which is used on a daily basisI've spoken to multiple customer service reps and two managersWe've turned in photos on multiple occasions as requested and were promised resolution towards a store creditHowever, after making several followup calls, I was told that no one had promised resolution and that there is nothing further that can be done at this pointI'm asking for a refund but will take a store credit at this pointI just can not use these items in my house as they are falling apart and discolored

Rooms to Go is billing me for a piece of furniture I did not order
On 5/19/2015, I placed an online order with Rooms to Go for piece of furnitureThe company, inadvertently shipped my order times, thus leaving me with a piece of furniture I did not want or needApproximately months later, I received different notes from UPS that they had tried to pick up the extra furnitureI was never alerted as to when they would be coming, and thus I was unavailable both of those daysFor over a year and half, I received no other correspondence from Rooms to Go about their mistakeToday, I received a bill from the company charging me for the piece of furniture I did not orderI contacted their customer service department and explained the situation, but they have repeatedly stated that I have to pay for the furniture I did not orderThey have threatened to send the bill to collections if it is not paid, and they refuse to schedule another UPS pickupThe piece of furniture has not be

Product that was delivered was not the same quality and manufacture as the one in the showroom.One sofa and Love seat.Not enough padding on all armrests.The back panel on the sofas was not evenly lined up.Bottom of sofas has wrinkles from the bad stapelling job.A tech came by and didn't do anything on April 28,2017.My invoice #XXXXXXXXOrder date 09/05/16.Also sofa cushions have permanent wrinkles
Product_Or_Service: Sofa,Love Seat
Order_Number: XXXXXXXX

I purchased Reclining Sofa's, End Tables, Coffee Table, Sofa Table, and a Rug,with Randy C.and arms & legs are missing from the Sofa
Honestly, one of the worst Experiences I've ever had and I hope any potential customer read this article before you purchase from ROOMS TO GOFirst off let me state honestly, the furniture and table quality are not the issueI also don't normally care to bash companies as it's not ever gotten to me like this incident, but this is totally ridicules! I visited the store on the 12/07/I worked with a gentleman named Rangy C(XXXXXX), at IH N Selma Texas, location (Store 2205)He was somewhat helpful and seemed to be a good truthful honest Salesperson So, I purchased Reclining Sofa's, End Tables, Coffee Table, Sofa Table, and a Rug, Order Number XXXXXXX, PAID IN FULL with RandyOnce, I received my furniture, two arms and the legs were missing on my Reclining Sofa, so I immediately notified Randy and Rooms to Go c

Outrageous delivery cost, poor delivery service, unacceptable customer service, wobbly table
I purchased furniture on 08/08/in Huntsville, Alabama (which is not a choice in the drop down box) It was almost a month before my first delivery I had an appointment time from 12- My furniture was eventually delivered at 9:that night after multiple call extending my delivery time later and later Only at about 5:I found out that the truck was having to be towed If they had told me that earlier I could have left my house and came back but they preferred to keep me in the dark and hold me hostage in my own home The last call I asked to talk to a manager They all are so apologetic and understand why you are upset but do nothing about it He promised someone would call me back the next day to discuss the delivery charge Nobody ever called I decided to wait for my second delivery and see how that went, even though I was still unhappy that I was stuck waiting on them fo

Failure to deliver, horrible customer service and lied to multiple times
We purchased our furniture in store st the woodlands location at the end of mayWe got half delivered and had to wait for the couch until today june We called prior to asking to be called mins prior to arrivalWe were called when they had arrived already when they were letting us know they were leaving in mins and they would not wait even though they didn't callThey customer service rep Laura flat out lied and soar there were not notes to call usHowever when I talked to another rep a couple hours later because I still hadn't heard back and he confirmed there were notes to calli was told to contact customer service again is I had not heard back by I did this and they said they still didn't know if it was coming todayThey in the over house weren't able to reach the driver Dry hard to believeI asked for a refund of my delivery fee and they wouldn't issue one and could not tell me when

I PURCAHSED A FABRIC PROTECTION PLAN FROM ROOMS TO GO WHEN CALLED TO SERVICE I'M GETTING THE RUN AROUND
I CONTACTED ROOMS TO GO REGARDING A STAIN ON MY LOVE SEAT AND COUCH CUSHIONSTHEY SENT A TECH OUT TO CLEAN IT ON JULY 10TH HE DID NOT EVEN ATTEMPT TO CLEAN NOTHING NOR DID HE HAVE CLEANING SUPPLIES WITH HIMI WAS TOLD HE WOULD CALL BACK TO SET UP TO HAVE THEM BOTH STEAMED CLEANEDI NEVER GOT A CALL BACK I CALLED THE CORPORATED OFFICE AND THIS MAN HAD WROTE UP A REPORT SAYING HE COULD NOT CLEAN THE THEM AND HAD NOT DONE A THING AT ALLI WAS TOLD THEY CAN DO A SECOND APPOINTMENT ON AUGUST THIS IS NOT ACCEPTABLE

My son purchased a buy on get one free on queen mattresses from rooms to goThe problem is with the set that I haveThese were purchased in Novof
The brand of mattresses are kings downMy problem is there is some kind of pest inside the mattressAt night I cannot get any sleepWhatever it is moves throughout the mattressI am concerned for my well beingThey sent a service tech & he indicated nothing was wrongI dispute this resultNow I have to wait on another service tech on (9/10/I feel they think I am crazy, not soCustomer service has been very little helpAll I want is a new mattress at no cost to meIt is no my fault The mattresses have a year warrantyPlease help meThanks

I had a window between and They didnt show up until after pmDispatch hung up on me after I told her I wasnt happy about it
It started off when my leather color was coming offI asked someone about it and they said it wasn't rightThat's not supposed to happenThey told me to call customer service that it is on warrantySo I called, They told me its notBut they said for me to take pictures and email themSo I didThey called me back and said it would be under a factory warrantyThey told me to go to the store and pick out another furnitureThey were giving me a credit of the furnitureSo I didThe guy was niceHe set it up, and I paid extra for the leather protection originallyWell he came back and said I owed almost $extraThey were charging me for delivery, Which why? I already paid it onceIts not my fault this was a manufacture defectAnd of course they were charging me for the leather protectionI voiced my opinionThey took care of itI then ow

Not being truthful about delivery date and not disclosing cancellation/refund policy? Seeking $towards damages
We bought two girls kids beds along with mattresses at Rooms to go colony (one is princess that is to be delivered 2/19) and another one Emma collectionFor Emma we were told even though one piece (foot board) on the computer shows in April, Salesman promised (forced us to make sign) it is usually much before that and will try to deliver by 2/along with other princess bedToday 2/18, we went to Rooms To Go in colony..We been told bed will come only in April, not as we expected on 2/Sales Man/office never bother to call us to tell this and on top of that Rooms to Go tell us that you cant cancel the order since it is more than hours of placing an order First of all, I like to mention about Rooms to go making a promise about early delivery date, not being truthful on the actual dateSecond, keeping the info to themselves/not disclosing (until I asked)

Dlv scheduled for 11/bet.11AM and 2PM, was later changed to bet.3PM&8PM, without notification then got switched for later.refuses accept return
purchase was made of a dinning room set, stools were not in Stock therefore they had only delivered the tablestools delivery got scheduled for 11/I took the day off work to wait for the delivery as it was scheduled between 11AM and 2pm, scheduled time was changed by rooms to go to 3PM to 8vpm, as it got close to 8PM no delivery, whIwhich made me decide to call, only to find out they've changed the delivery time a 3rd time, but now without any notificationat 10:48PM driver called to come and finally deliver, which I've refused due to the fact tthat I was already in bed with my years old son and would not want to open the door that late to complete strangersI've called rooms to go corporate several times asking for them to pick up their furniture and refund my account to which they are reluctantthe only thing they can offer to

3/28/worst customer service I've ever experiencedSet up so I pick up newly bought furniture, but they never called to advise it arrived
Sales rep advised that the receiving department would inform us when our package arrived and when to come get itNever calledReceived a threatening call today saying if I didn't come pick up my furniture they would return it back to the warehouseThen spoke to the manager who wouldn't work with me on getting my furniture picked upWas more concerned about the sale then keeping a customerDisgusting experienceWorst customer service I've ever witnessedAfter being threatened stating I wouldn't get my furniture I had to leave work to go pick it up just before closingTook them about minutes to bring out my item for me to leaveWill never shop there again or recomendWould prefer to spend more to get the better customer service

I was hoping to have my complete furniture set by now with no luck
However the first time I received it on November 24, the dresser was broken
How many deliveries will it take to get it right
YOU tried again December 1, your delivery guys broke the dresser by scratching and ripping my kitchen floor and leaving scratch marks through my house
What kind of delivery people do you guys hire? Again YOU guys have tried delivering for the 3rd time December 7, but what happens they break it outside the house because your delivery people are on the phone or not paying attention to what they are doingI have had enough
I want my money back and floor fixed as soon as possibleI have been patient long enoughI have quote and pictures of ripped floor belowI will NOT do business we you again!