Rooms To Go

It took only months to get my order completely delivered (pieces)I made my purchase online by the end of May 2018, a month later I received 75% of the furniture damaged (pieces)I had to wait an extra month to get the replacements of some of the pieces and two more months for an item they did not have in stock Its September 7, and I was given a delivery window of hours for the last pieceI received a phone call from driver letting me know he will be at my house in minutesI waited for over two hours and the driver did not show upCalled customer service to ask for information and they could not help me, they were unable to get in touch with the driver and I was asked to continue waiting, that I would get a phone call with a new ETAnever got a call backI had to leave the house and ask neighbors to watch over the truck for delivery because it was minutes pass the delivery window originally given and I had to go back to workAt some point the furniture got deliver that day
In the mean time, Rooms to go keeps billing the monthly payment, but no reimbursement is made for all the time wasted for late deliveries and the time waisted with customer service calls trying to keep track of this orderIts unbelievable that I took them deliveries and months to complete a piece order

My wife *** ***, Husband (***) purchased a living room set from Rooms To Go sometime agoI believe it about 31/years, approximately? About 11/years into the purchase the product started to fail! Material starting peel off, Nail(s) puncturing through the Material and stabbing us and our guests, and at some points the chairs just collapsing inward?
My Wife called the Rooms To Go Corporate office on multiple occasions, Speaking to a couple of individuals, that was unwilling to help us or give us any direction us? They left us with Our product was out of warranty Which was not satisfactory for the lack of quality and the amount of time we had owned the product! I am writing this review to inform others DO NOT SHOP AT ROOMS TO GO! THEY ARE NOT WILLING TO SERVE THE CONSUMER ONLY TO SELL THEM! CUSTOMER SERVICE AFTER THE SELL IS NON EXISTENTIT IS A SHAME BECAUSE I HAVE BOUGHT OTHER FURNITURE from them, I need to buy a new set of living room furniture because of this and you better believe it won't be from ROOMS TO GO!

Bought a Serta mattress It Failed after two monthsThey replaced it today04/06/The new one has many issues,
As I said got a replacement Mattress today04/06/2018..It has taken over a month to get it inspected and replacedNow the new one after looking at it has the seams sewn wrong and coming apartAlso a terrible smell? I call minutes after delivery..They said they would replace it alsoMy problem is They said that 04/17/is the best they could doI asked for a call back from a Supervisor they went straight to voice mail so I could not speak to them?? one of those new numbers that can do that I guess.The message said that was the best they could do as they are closed all next week..Yes I have that and saved itHard to believe they are closedBut they said feel free to sleep on it until I get another,,Not the best way to treat a Marine.I waited a month to get this one now another days is crazyPlease help if you can,,Also the first Mattress had no smell at

I bought a sectional couch set from Rooms To Go on 5/5/with a delivery date of 5/15/ When the furniture arrived it had a manufacturing defect which the delivery drivers were not aware of They told me that someone from Room to go customer support would contact me They did not I had to call and get the replacement delivery date When the replacement piece was delivered it had the same defect as the previous piece and was not replaced A Rooms To Go service technician then came to inspect the piece and said they would need to replace it Once again a delivery date was set and delivered with the same defectI had to contact the support team, who have NOT been helpful, to set up another replacement delivery (I was told Rooms To Go don't accept returns) Instead of a replacement piece, another service technician was scheduled He communicated that the defect was in fact on a different piece and not the piece that had been replaced previous times The customer serv

Lack of follow up or accountibility
I made a purchase last week of a bedroom suite and a couple additional items last weekI scheduled a delivery for today 10/upon purchaseI was told I would recieve a phone call this morning to let me know a time frameAt noon, when no one had called, I called the storeI was given a 2-window but was told it was a "courtesy" and "an estimate" but that deliveries are made from 7am to 10pm so technocally it could be anytime between thenNo accountability regarding the time frame or the lack of a phone call were givenWhen called we let them know we had to pick up our daughter today from school and that was the ONLY time we wouldnt be there todayOf course they show up then amd where not waiting when we returnedI called the store and was met with a less than helpful store manager that basically said your not getting your furniture today, u cannot have a full refund because it is outside the hour window and theres nothing you can do but

Bought a kitchen counter height dining table with bench and chairstop of table was not or did not have a finish to it
We bought a counter height dining table with bench seats and chairs for $During the time I had noticed I would place things on the table and would leave marks on the tableSomething was spilt on the table and water marks were left on thereSome of the table top finish is wearing out, we have not had this table not even a yearI called RTG to come and look at this because we have warranty on itThey came out took pictures (which taking pictures wont show exactly good detail of what it looks like) A week goes by didnt hear from them so I called, got a rude person smart *** person from customer serviceFinally days later got a call just to tell me (the customer) its my faultNothing can be doneI told her its the finish on the table that was not done rightSame thing my faultAll I can say is I will never buy from RTG AGAIN!! Should have known

Purchase of a bed with headboard that is damaged with holes and discolorationStore and customer giving the run a round
Time for delivery given was between 1-p.m Delivery was at 9:p.mon Tuesday March 22,Headboard was damaged, the integrity and stability of bed is in questionThe delivery was made by two Hispanic men one spoke no English and the other broken EnglishWhen asked about the headboard was told this is how the headboard was suppose to beMattress is different then the one in the storeCorresponded with Miriam Garza salesperson regarding delivery on 03/22/and damage of headboard via text and sent pictures of headboardCalled store and spoke with Cecilia Hmanager on 03/23/at 12:p.mregarding delivery, headboard and integrity of bedI also sent text to Miriam Gwith pictures including trash left in yardCecilia and Miriam stated it would taken care of, but did not hear back from neitherOn 03/24/called Customer service spoke with

This was the first time I have bought from Rooms To Go, and I will not do any further business with themI bought a couch and loveseat from them around AprilA couple months later, I noticed the seams on the couch seats were starting to rip, exposing the cushionWhen I bought the couch, the salesman did a good job with proudly backing their products and saying how they have a great warranty service with anything that goes wrong with their productI called Rooms To Go and finally had someone come out to look at the ripped seams on all three cushionsA week later, I get a call from Rooms To Go saying because the seams were not ripped in the middle of the stitching but to the sides of the stitching, they don't cover itIt's faulty materialThe cloth was stretched too thin, hence ripping when sat onThat should be coveredAll of that money wasted for poor quality product

Couch is falling apartContacted customer service and I was told to email photos and haven't received a response in over months
I believed this is the purchase order #XXXXXXXOn August 30, I began trying to contact rooms to go customer service via email when I finally recieved a response three weeks later I was told to submit photos to show how my couch is falling apart after only having it for a mere monthsIt's been months now and I still haven't received any response as to what the next steps would be to resolve this issueA month after owning the couch the bottom broke causing the sleeper to sit on the floorA repair man came and after numerous attempts he wasn't able to fix it and said we should be hearing something from corporate tomorrow about itWhen we finally heard something back we were told it broke because of my husbands weight!! And that there's nothing to do even though we had a warrantyLooking back we should have took further action because that's

Rooms to go Melbourne Fl damaged my car during delivery and sell cheap furniture that falls appartwill not stand behind their product or do the right thingten years ago I bought a sofa the pillows were damaged when the couch was builtat least thats what their own rep said when he came to the house to look at the damaged pillowssaid no worries we will replace themIT NEVER HAPPENEDi reached out and nothing happenforward years later, I thought they might not be so bad anymoreWell I was horribly wrongnot only did I pay top dollar for sub par furniture, they damaged my vehiclei reached out several times I received emails from different people replied to both and waitedi reached out again and was told since I didnt reply in time my case was closed and they were not fixing my car$dollars it cost me to fix my carthe delivery people dropped my 1st couchi told them I didnt want the couch if it was damaged they left so quick and I realized when I went outside why...they damaged my car and they broke the couchi had to wait a few weeks to get the replacement sleeper sofaI moved it to clean behind the sleeper and the leg was brokenplastic hollow leg holding a heavy sleeper sofaRidiculousi paid for stain resistant I got nothingpoor quality poor servicei have a stain and it wont come out

We bought a sleeper sofa from this companyPaid extra for scotchguard and a better mattress on the sleeperthe couch cushions have no support
I was told Albany Industries is manufacturer and was offered no help in resolving the situation.This couch is an area with limited useThe vendor style is RXXX-XXIt has probably been sat on a total of timesWe are senior citizens who bought furniture in good faith and are offered nothing in return for shoddy workmanship

My mattress wasn't delivered at promised and they want me to wait another weeks for it to be delivered
has the WORST CUSTOMER SERVICE EVER! My delivery was scheduled for 7-19-Prior to delivery I received several courtesy calls from customer service, store managers, etcto ensure that the delivery would be there as promisedWell, let's fast forward to delivery dayWhen the truck arrived and they unloaded all the merchandise, the most important piece (my mattress) was nowhere to be found So what am I supposed to do, sleep on an air mattress until they figure something out.....NO I DON'T THINK SO! NOT FOR THAT AMOUNT OF MONEY! I called my salesman @JOSEPH Bonly for him to apologize and tell me the mattress should've been on the delivery truck and he's never had a situation like this to happen.........BLAH, BLAH, BLAH! I've made several attempts to get the issue resolved and of course no one has an answer that's suitable, but they want me to spend my money and sleep on an

Rooms to go delivery promised to haul away my couch when we bought the furniture at the store, however when the delivery was made the folks refused
I purchased furniture from rooms to go with the promise that my seat couch would be hauled away when they bring in the new furniture.The sales agent also mentioned that he would put a note to this effect.However the driver who came in to deliver refused to haul this away,citing the policyI read through the policy and number specifies that RTG will not haul away old furnitureI raised this to the call center and there response was it is in your policy, its stated in invoice and you should have read itI understand you have a policy but here is my concernIm an average JOe and I dont go research a company's policy before walking into one of their stores (im not sure how many ppl do that)Besides when does you get to read the policy, its only when the payment is made and invoice is printed and handed to you(or you go online and re

The entire sales experience from choosing the furniture to delivery, to follwas deceptive and poorly handled
On 2/22/I entered the Pompano location to find living room furniture for my new homeI had measurements and photos of the space to ensure selection of the proper itemsA male sales associate by the name of Simon Z(per his business card provided) helped meWe found a set that I liked and I inquired about measurements as I was unsure of the fitHe assured me that the items would fit and if they did not, upon delivery, I could alert the driver to take them backI further inquired about the return policy and he advised "this is a furniture store; there is no return policy." He told me to tell the driver upon delivery if I did not want the item/it did not fit, they would bring it back and I would receive a full refund (as long as it was sent back with the delivery driver)
During the process, he also suggested that I apply for the store credit cardWith the credi

It took deliveries and I am still without brand new, satisfactory furnitureBroken, defective, or used furniture delivered each time
I am writing regarding two separate orders that my husband and I placed, order # XXXXXXXX and #XXXXXXXXiWe are absolutely disgusted and appalled by the lack of quality workmanship in the furniture and the lack of customer service regarding the delivery and product issues
On 5/20/16, we ordered two loveseats, one sofa, side tables, coffee table, and lamps, totaling $(Order # XXXXXXXX)On 5/28, the items were deliveredOne loveseat did not recline, the sofa had loose/missing stitches, and side table had misaligned legsI had to call and get an exchange arranged and miss more time at workOn 6/07, the defective items were exchangedThis time, the sofa and loveseat were both cut during deliveryYet again, I had to call and arrange an exchangeOn 6/15, the items were exchanged again, only to have the loveseats in not new c

I purchased a kitchen table on September 3, I had two broken tables delivered to meNow it has been weeks and I still don't have table
Upon delivery, it was noted that the kitchen table was brokenThe delivery driver said he would leave the broken table, mark it as defective and needing a replacement and I would be contacted about setting up a delivery for the replacementNo one contacted me so I had to call about scheduling a replacementI had to set aside another several hours of another day to wait for the replacementIt came at the end of my delivery windowWhen the new table came it was broken as well That table was rejected upon delivery and again I was told I would be called to set up a replacementAgain, no one called me so I had to call and schedule oneThe customer service representative asked if I had a preference of days and I told her a Tuesday or ThursdayShe said she would schedule the delivery and call me backIt has been THREE WEEKS since I wa

I am being charged interest on a non-interest promotion of monthsRooms to Go has been notified & states issue will be adjusted to no avail
I purchased a recliner at Rooms To Go in McAllen, Texas under a month interest free promotionI am receiving my monthly invoice in which is charging interestI have made numerous attempts in fixing problem with the store, in which I have been assured problem will be fixed and has notMy account number is # XXXXXXXXXXXXXXXX

Poor customer service, broken promises overall horrible experience
We ordered a bed on back order, along with some other furniture Parts of the furniture came damaged, they were to pick it up and gave me a hour window hours later they called and said they would be late I told them I would leave the two items outside that needed to be picked up They took item When calling to inquire about the back order I was told by the sales rep he would try and rush it and call me back A few days later, I called him, didn't get him and left a message for the manager All total, I left unreturned messages for the manager before he called me back He said there was nothing he could do and would address with his sales rep A couple weeks go by and my wife calls to inquire about getting a bigger bed than the one we ordered phone calls later she finally gets the manager Brian on the phone Literally messages to the sales rep and manager with no response All we were tryin

On 11-4-17, Rooms To Go tractor trailer driver damaged driveway
On 11-4-17, I contacted Rooms To Go Customer Service immediately following the delivery of replacement units for sectional purchasedI realized as the driver and his helpers were departing, our driveway was destroyed when the tractor trailer drove over itI have contacted Customer Service on numerous occasions and was told someone would get in touch with me in to days To date, no one has contacted me from Rooms To Go We need them to pay for damages incurred

iI purchased some couches in and I year and a half now they started peeling and I have contacted rooms to go for about month and they still havent done nothing about itthe sales guy in the store guaranteed me they were not going to peelI emailed them and sent them the pictures and they said they couldnt do nothing about itI am really disappointed in the outcomewe also bought the warrenty and they couldnt resolve anything