Rooms To Go

Very uncomfortable pillow and mattress protector
Recently I purchased a very high-end mattress and bed for $5,in addition I purchased a pillow and a mattress protector after the bed was delivered I tried to sleep on the pillow and the mattress protector both were lumpy and uncomfortable I am unable to sleep on them I took them back to the manager shortly thereafter who refused to allow me to return them he simply said only in store credit which does me no good I want to warn other people to stay away from Rooms To Go they are return policies and particularly in-store manages are very bad and unaccommodating I purchase them all in good faith and still do have the bed and mattress

Property damage by delivery truck not resolved
On July 17, we took delivery of furnitureThe delivery truck ran over our mailboxI had to replace the post and boxCustomer Service had a claims company (Cory Company) contact meI emailed and spoke with Kimberly Jon July Since then, we have exchanged emails and have yet to get a response on when I will be reimbursedI'm only asking for your company to pay me for the damages caused by your delivery driver

Refused to resolve my issue
I purchased a twin bunk bed with stairs for my son which totaled up to $plus delivery which came out to $I specifically ordered this with Rafael who was my sales repUpon delivery, which I was not there nor signed off for, the bed was completely different, no stairs what I picked from the showroomI called Rooms to Go right away to notify them of the situationRafael advised me he did make a mistake ordering but since the bed was already delivered, it's nothing that can be done about itI asked to speak with a supervisor, which was VictorHe got on the phone arguing with me stating I have to speak with Customer ServiceI didn't understand why I should speak with Customer Service when the issue was inside the storeI called Customer Service and I was on hold over an hourI called again the next business day and spoke with Brenda, which she saw the error as well on my order statementShe advised since this was an issue inside the store,

I brought a mattress at this store on 5/27/It was delivered two weeks later, but it was the wrong mattressI had taken a day off work so I could be there when the mattress cameI called them back and told them they had sent the wrong mattress, so they scheduled another delivery time but I told them I could not be home until 3:as I couldn't take another day offThey said they would put a note for the delivery driverWell they came when I wasn't homeThis has happened three times now And customer service does not seem to care if I get the Mattress or not I have talked to them numerous times and all I get is we will put a note for the driverThey have made no effort to delivery when I can be homeI have to workThis was their mistake and they don't seem to carePlease help me if you can
Thanks, *** ***
Product_Or_Service: Mattress
Order_Number: XXXXXXXX

Inability to cancel an order prior to shipment, and then return order once it was mistakenly (wink) shipped Customer support is border line criminal
Wish I would the Revdex.com reviews first How is it there is a A+ rating here?!
June 19th Ordered several items in store By the time I got home we called back to say we had reconsidered one of the items, a platform bedOrder #: XXXXXXXX We spoke to our in store sells rep Justin He quickly said he remembered the order and will take care of it and disconnected Couple of days later, still no refund or confirmation Not having a warm feeling about the conversation, we called back, asked for the store manger, and they connected us to *** We just wanted to validate the order was canceled, and he without a beat went into "its been more than hours" script We interrupted and said just wait, we called in immediately, he then looked and said, yep, I see thatYep the order is canceled Sure enough, the next week, there is a

I have been highly disappointed with my order!!! The first time my order was delivered with the wrong sides to the bedThey sent PINK suede sides instead of BROWN leatherThen when they delivered the right sides there was no hardware for the trundle bed!! I had to call customer service and told me they would request the hardware to be overnightedSeveral days later and another call to Customer ServiceApparently, now I have to wait until the hardware is shipped from the vendorWhen it is received at the parts dept, they will overnight!!!!! I was told it could take up to days!! Two months in and still no parts! This is highly unacceptable!! I have been using Rooms to Go for over years and this has yet been the worst experience ever! There needs to be some huge changes to take place in your warehouse and extra check points when loading/unloading trucks!!

Failure to repair brand new bed frame I have now waited weeks with no progressI have been given the run around
My name is *** *** I purchased a bedroom set with my wife over a month ago and the bed frame broke shortly after I do have a warranty and once thw claim was place a repair tech was sent out with no equipment to repair I was told that customer service would contact me yesterday to setup a replacement I have still not recieved a call now for almost weeks I have had to sleep on the floor due to thw ineptness of the shipment crew customer service and repair crew I am extremely dissatisfied with the treatment I am recieving I need to be contacted immediately to rectify this situation my phone number is XXXXXXXXXX thank youThe bed broke on december 23rd I placed a customer service call on december 26th rep came out days later and I was told he could not and would not repair itSaid I would recive a call from customer service on 1/to set up replacement no call and

The sofa bed that was delivered is not usable for sleeping onThe bed portion is not built right
I had purchased a sleeper sofa slp slate and sealey royale ex QN item model numbers XXXXXXXP, XXXXXXXX and XXXXXXXX on 03/17/at Southwest Fwy, Stafford, TX XXXXX XXX-XXX-XXXX totaling the amount of $and with tax and delivery was totaling $The ORDER number is XXXXXXXThe sales rep is Israel M(XXXXXX)My payments will be with Synchrony bankI already knew the sofa I wanted and when I walked in but it was not in stockSO I choose a different sofa bed and I asked to lay on the bed part of the sofa to test itIt was with a gel mattress which was more expensive than the regular mattress The salesman was nice, but was insisting to purchase the gel mattress and not in a way to make a commission but as if he was telling us somethingI end not upgrading to the gelOur sofa was delivered on April 2ndThe very first thing we noticed was that the bed support (not t

I want to cancel my order and they denied the cancellation until salesman come back from day offHave hrs to cancel
I Called at 10:AM and they say that they will cancel but will call back in hoursNever called
At 12:PM called and spoke to Sharine who said she will cancelThey not after verifying with customer serviceAsk for the store manager and was not present at the storeOrder number is XXXXXXXXI want to cancel and receive the credit back to my credit cards

Very bad experience, the salesperson, Eduardo, liedThe manager Jorge Sdid not carePurchased a sofa and MrEduardo lied to make me purchase the scotch guard, he quoted to delivery at $When I noticed at home, called to inform my granddaughter is allergic and I did not want it as I had not ordered itBought it on Black Friday 11/went to cancel order on Monday and manager wanted to charge me a 25% restocking charge???

Our sales woman, Laurie B., reassured me several times that this sofa and loveseat cushions would look great, not mushed down or wrinkled in a couple of years She wasn't lying, it took less than a month! It was delivered on Nov23rd and looked yrs old by Dec 14th I sent her a text, she told me to get a hold of customer service at the 800# I called them Dec 14th, they sent a tech to my house Dec 20th He said it shouldn't look like that, pulled the cushion out of the loveseat, unzipped it, stuck his arm way in it and messed with it until it was smooth then he unzipped the back cushion, did the same thing to that by pushing his arm up to his shoulder and messing with it THEN he took the pics for the company
The customer service says it's not a defect, it's a preference! I said so you're telling me since I don't want wrinkled up furniture, that's just a preference??? Yes ma'am, it's not a defectIf the sales associate, MsBhad told me, yeah, this is oversized, sink in

broken rail on the platform bed that they refuse to fix
purchased a bedroom set from rooms to go
Gardenia Black Pc Queen Platform Bedroom
Sku: *** Order # *** on 10/28/the night of the delivery the bedrail let loose(glue failed) at the jointthey came and replaced it on 11/11/I tried to get them to replace the other rail due to the glue letting go on the broken one saying manufacture defect but they would not replace itweeks later it let loose at the jointcompany now claims customer caused and refuses to replace it

I purchased a couch from Rooms to Go, Selma, Tx This couch is falling apart at the seams and should not be falling apart at allMy husband and I spent over for the Monaco, Navy, Sofia Vergara couch and upon the first delivery I saw it dropped on the ground by the delivery workersNot onlya delivery problem, the fabric was damaged in the back of the couch, and I had to start a claim to have a technician come out to fixWhy does a new couch need a technician to fix it? I had to spend a lot of time on the phone back and forth providing pictures etcthis was a delay to enjoying my "new"couchNext, a technician did come to the house and deemed it not being able to be "fixed" and then had a new one sent out another couple of weeks went by to have that happenThe area this couch is coming apart in the area where the nails head are lower on the couch and pulling away at the seam, not where arms are put on to say wear and tearAgain,This couch should not be falling apartI ha

I recently purchased a sectional from the rooms to go in Ocala Florida Saw a Cindy Crawford Home 3-piece sectional that I really admired and talked to the salesman and the sale was for a 3-piece sectional with an ottoman end price included as one of the three piecesPrice and picture were visibly displayedMe and my daughter went for lunch and when we returned the salesman said he was mistaken that the Ottoman end piece was not includedI corrected him and said it's included in the picture and it even states ottoman end price includedThe salesman said no the ottoman is extra, it's a 3-piece sectional with two armrest end pieces After a long discussion decided I did not feel like arguing with the salesman so agreed to purchase the sectionalWhen my receipt printed it had 3-piece sectional plus separate accent chairAlso purchased a separate color chair to accent the sectionalWhen it was delivered discovered a rip in the accent chair underneath the armrestTold delivery person about it and he agreed it was ripped from a forkliftTried to make a schedule for a replacement chair but could not agree on a date to fit my scheduleSuddenly received a phone call at work stating that the delivery truck was at the house! No one was home and I did not agree to this timeframe but they delivered on their schedule not mine and they tried to reschedule on their benefit and not mineTotally disgusted so I went back to the store to argue with the manager about first the bait and switch sign concerning the Ottoman end peice in which the manager was totally rude and said I was wrong, said it was not included even though I had a picture I had taken with my daughter sitting on the sectional with the sale sign visibly in the picture stating 3-piece sectional with Ottoman end piece includedFinally got tired of arguing for at least an hour about the Bait and switch sign and left totally disgusted!! It has been four weeks and I still have not received my replacement chair that was damagedI do not recommend this business to anyone the salesman and the management are snake oil salesman plain and simple Spoke to customer service numerous times and could not come to an agreement on the signage and the delivery of my damaged chair to accommodate my schedule not the schedule of rooms to go delivery's! Stay away from Rooms to go Store in Ocala Florida!!

Rooms To Go is not truthful with their advertisementsRooms To Go Headquarters is not honest/transparent when resolving customer issues
In Mid August 2017, a representative from Rooms to Go came to our home to investigate the condition of our mattress (Sealy Posterpedic Wickford Bay King size)This is the second time with Rooms to Go that we have had to have a mattress looked at to see if it qualifies to be replaced per the warrantyThe representative reported that our mattress qualified due to it sinking in multiple areasOn August 26, 2017, my husband and I visited a store in Jacksonville, FL to inquire about the total amount we will be receiving to replace our mattressI was not surprised when the sales representative stated we would only be receiving $for a mattress that costs $1,The reason I was not surprised is because we previously had to file a Revdex.com complaint for the same reason in July (Complaint Case #XXXXXXXX)When we addressed our concerns to the

I have never had to deal a business that would make it this difficultI wish I would have known before I purchased my items
On Sunday May 7, I purchased a bedroom set and table set from Rooms To Go! I did express delivery and my bed was to suppose to arrive on Tuesday May 9, 2017! However my bed did arrive on that day but was missing two screws so the delivery drivers could not set my bed up! He said, ' the company would have to order the two screws in order for my bed to get put up because it needed those parts in order for them to finish their workI had to wait until the parts came in for them to finish their workI talked to a sales associate that same day and he stated as soon as I got the parts someone would come out that same day and put up my bedSeveral days had passed and I called rooms to go over times in the matter of daysIt's like I'm sleeping on my floor and at this point is am behind furious because I have a bed that is aoid for and it's just sitting the

Worst experience! Cancelled over $orderSalesman (Philip) was rude to me when I called to question him about charges placed on an order my elderly parents madeHe told my mother as she and my father were looking at a recliner to go with a couch they were purchasing that if they bought today he would give them 30% off the reclinerSo they decided to get the recliner (along with a couch and another chair)He never went over the charges with my parents just asked them to sign the paperworkWhen my mother noticed that they were not given the 30% off she asked me to call the storeI did and he told me he never said that
Well he generally called my mother a liar (by stating that he never said that)My mother never would have just made that story up! He told me "oh yes I remember them now and I spent over hours with them." First, my father is not in good health and they did not spend even hour in the store (he lied)I told him that was his jobSpending hours if they needed it would not be asking too much but he complained about how much time he spent with themSecond, when I spoke with the manager they could do nothing about itWe cancelled the order and then they proceeded to tell us that we had to "pay" 20% of the charges because it was not cancelled within hours (which was never explained to my parents)Of course they said this would be a store credit (the 20%) and we could use it at any timeVery poor management for not handling a measly 30% discount to keep a customer and very poor salesman for lying and trying to make a saleWill not go back and wanted to make sure that this review is on record for others to see

Delivery of bed was rushed and pushy by delivery peoplehouse hold items broken including bed being delivered
Bed delivery from RTG was early and my wife rushed home to find that the bed had been unpacked and partly assembled in our front yardWife asked delivery people to wait while she put dog outDelivery people did not wait and shoved past my wife into the house with bed parts knocking over not only her and the child she was holding, but also breaking a family heirloomonce in the bed room the delivery people tore apart and threw into our closet and bath room the old bed, ripping sheets, comforters, mattress, and mattress coverclothing and furniture were knocked over and pushed around all while my wife asking them to stop and wait was being ignoredglass from the heirloom was kicked and spread over house due to the delivery people not allowing her to clean upWhen I came home they were still here and all of sudden they start listening and doing what was asked by methis

My complaint involves damages to my storm door during a delivery from Rooms to go ( Dunn, NC location )
Home damages order #XXXXXXXX from furniture delivery from room to go ( Dunn, NC location ) has not been resolved damages occurred on 12/2/Damaged door not repaired as of this date 3/13/2017, estimate was obtained using a photo, when repair personal came to my home, I was informed the original estimate would not be enough to cover the damagesI sent the new damage report to rooms to go and would very much appreciate a response, I expect rooms to go to pay for the damagesThank-you, *** ***

This purchase when on my rooms to go credit card as my first purchase through them, the details are below
Order date 6/30/
Order # XXXXXXXX
We went into the local store on woodruff road in South Carolina and spoke with sales person Zachary RWe told him we wanted the king balboa mist set that was around $online, we also asked for any specials due to the upcoming holidayHe told us he could get it for us at $we also added king rails and a king mattress protector and scheduled our deliveryToday 7/our order arrived however it does not have the box springs includedI called the local store and spoke with a manager named Donnie, who said he would research it and call me backZachary called me back and told me that he apologized for the error and could credit my $dollar delivery cost, I told him this is unacceptable to me due to when I placed the order I was ordering the set and expected to pay no more than what I have already been told by himI requested to