Rooms To Go

Product,Customer Service,Delivery Center, Management
Purchased $in furnitureSales associate Bobby is amazing, everything moving forward has been a disaters & huge disappointmentHad to wait weeks for a Saturday deliverySectional arrived, half staples showing through microsuade, pillows rippedOther half, no holes for legs, legs are of different height & shapeSwivel chair pillows do not March couch which are part if the back of the chairSpent hrs on phone with customer service to guarantee a Thursday morning deluveey, 6am-11amNo call ni showSpent another hour on the phone with customer service & customer service manager, Kelly EatonKelly called dispatcher who could not locate driverStated she would call back but now hrs later, no responseCall the Brentwood store, speak with GM Nick, who contacts delivery manager who states "they screwed up" & will not be here until 7pm or laterI have missed a whole days pay instead if half as scheduled15yr annivers

Laminate is splitting, and bubbling on dresser drawers, and face of dresser
Order # XXXXXXX

I cancelled a purchase prior to delivery and I'm being charged 20% of purchase because I cancelled after hrs
I was asked to sign documents at time of purchase but was never informed of such ruleBasically, the sales people are omitting critical information which would help the customer in making rational decisionsI would venture to say that 95% of consumers fail to read such documentsI purchased furniture at Baer's and the clerk informed of their hrcancellation window and had me sign a document to that effectI was under the same impression when I purchased furniture from Room To GoApparently they are not as honest and forthcoming with their customers

Customer agent gave me the wrong info and they gave my love seat to next customerI have to wait another month to have it delivered said not thr pblm
I had to cancel deliver bc of an ER with my yr oldI asked if my love seat would be available to be delivered next weekShe said Yes!!! I called back after hours to reschedule and was told it had been giving to someone else and I would have to wait another monthI called and left msg with store manager to which he never replied! I called corporate and was told it was their problem I canceled itI said I was told it would be availableWhat they should have said was that it may not be available until the buyer releases it again and it may be a whileBut instead they told me yes it would be availableI was told by one person I would get a $store creditSo I would have to go in and buy more in order to use itTo me that is a scamI said I was willing to downsize bc I have company coming in a week but I wanted a discount

Credit was issues on May 19,2016, but have not received itAlso Couch was delivered in May broken still waiting for them to finish repairs
I purchased furniture from Rooms to Go in December 2015, but wasn't delivered until May 2016, I was guaranteed that our furniture would be set aside and we would still be able to get it even if it was discontinued from the store, which was not true, my dining room table was discontinued and I wasn't able to get all of the chairs, they told me that I could go and pick out different chairs, why would I want out of my chairs not to match, so I cancelled the table and chairsEverything else was delivered in May 2016, my dresser came with a 12-inch hole in the back (which has been repaired, months later) and of the couches was delivered damaged which we are still waiting for it to be repairedI purchased a bedroom set and living room setTotal paid $3940.90, Total for everything I purchased $I was over charged $Which

Couch reclines crooked on one endSpring broken and pushing against back of couch
DBL Reclining sofa (SKU# XXXXXXXX) Date of purchase: 05/24/15, Delivered 06/03/Order# XXXXXXXX, store# *** Salesman: BMSr
Purchase price $899.99, warranty $
Notified RTG customer service center of issues with reclining sofa, as noted aboveOne end reclines crooked, and a spring had detached from the back of the couch and pushing against the back of the couchon two separate occasions they sent out the same tech who tells them he can't find anything wrong with the couchAfter last visit, June 9th, I talked with customer service on June 17thThe told me there's nothing they will be able to do to help meI explained that the couch came with a full warranty and something needed to be doneAfter a few minutes they came back on the phone and informed me that my full warranty actually only covered spills and stainsSalesman at Montgomery, AL store, where purchase was made, disputes th

I purchased a mattress that was on saleThe next day I received a call from Rooms To Go saying that there was a glitch in the system and the price was not rightThey will charge me much more than the sale price because of their mistake
Terrible and very rude costumer service

Purchased the extended warranty on a table; cancelled the warranty within the number of days for a full refund; still waiting on refund
In September I purchased the Cindy Crawford counter height table A few days later I was contacted about purchasing the extended warranty and I agreed to purchase this warranty However, after a very frustrating and disappointing interaction with Rooms to Go on replacing the table due to a manufacturing defect I called and canceled this extended warranty Credit was never applied to my Rooms to Go Account with *** Bank and I am still receiving collection notices that I owe the amount charged for the extended warranty I have had several phone calls with Rooms to Go and *** Bank Rooms to Go has verified to me that the warranty was cancelled and that credit would be applied to my account Each month that I receive the bill from Synchrony I contact Rooms to Go My last contact with Rooms to Go January and 20, was with

My sales guy James S.ordered the wrong mattress size on October 1st I purchased a King mattress (only) and the store requested a Queen
Rooms To Go delivery team attempted to deliver a mattress to my home on October 13, at approximately 7:45am One of the delivery guys noticed the bed in my home was a king and the mattress delivered was a queen I told them the mattress was an incorrect size They asked if I wanted them to leave the mattress and I replied no as I cannot use it Shortly after they left I received a call from Customer Service, she indicated since the store made the error on my purchase that the store manager would make it right I made it a point to let her know that I took time off from work for the delivery and needed them to accommodate me as it's challenging to get time off for delivery She stated, ma'am Rooms To Go will work with you to assure we make this rightI called the store on 10/@ 9:57am and spoke to Jessica (Store Manager) - at least she

I purchased a top grain leather reclining sofa in November I was delivered a fabric (fake leather) couch on December 2nd
On May RTG was deliver the correct couch top grain They delivered the same couch! Fabric (fake leather) I will never and I mean NEVER buy anything from Rooms to Go BUYER BEWARE Sell you and promise you items they don't have nor intend to give you! BUT YOU BETTER KEEP MAKING THE PAYMENTS!!!!

Rooms to go delivered to us a damaged dinette set and they will not allow us to receive a refundThey also lied to us on the condition and service
On July 1, 2017, my wife and I purchased a dinette set and six chairs from the Kissimmee, FL location of Rooms to Go(Order #XXXXXXXX) THe total cost was 1368.48, including for delivery and setupOn August 11th 2017, Rooms to Go delivered the dinette and we identified damage on the table to the driver, of which he documentedThere was a crushed side to the table and several of the chairs were wobbly and built very fragile
On August 17th, Rooms to Go attempted a 2nd delivery, the table/chairs that they attempted to deliver was also damagedWe refused delivery
On August 24th, Rooms to Go attempted a 3rd delivery, that table/chairs that they attempted to deliver was ALSO damagedWe refused delivery
On August 24th after the attempted delivery, we called the company to complain and requested a refund, they refused and reques

Warranty and Room to go fraudulent notes in regards to the repair of my furniture
My husband and I purchased the Royal Disney princess bed (in white) three years ago for my daughter's 5th birthdayThe sales rep advised purchasing the warranty since my daughter is young and she could potentially damage the bed setI filed a claim last year in SeptemberA technician came out and took photos and promised that someone would reach out to meNo one ever reached out and some time went by so I called the warranty company in May of this year And I was told that the furniture was repaired according to their technical notes I even called the corporate to file a complaint that the furniture was not repairedEveryone has been rude and placing the blame on my husband and meSomehow it's our fault that their technician falsified the documentsI want my furniture repaired, and I need an apologyIs it because I'm African American femaleSo automatically I'm lying and trying to get over

My wife and I purchased a sofa set in November of The sofa began to bow in the center and needs to be repaired/ replaced
My wife and I purchased a cindy crawford sofa set in November of The sofa in question is sku: XXXXXXXX, ser# XXXXXXX, style: *** fab: XXXX-XX, desc: sofa, prod date: 08/24/15, p.o# XXXXXXkcnWe used the credit line provided by rooms to go, and purchased all available extended warranties on the set Our sofa has bowed on the front support to the point that it is almost touching the ground We found this issue just before our wedding in November of but have not been available to have it repaired until this new year Planning leading up to the wedding and my mother's passing in December have taken a lot of our time.I have reached out to rooms to go on two separate occasions in hopes they will repair or replace the sofa, but the are hiding behind their one year manufacturers warranty We did purchase a year warranty for the material on

I have had to reschedule multiple times due to the company running behind on deliveries then when it was finally delivered there were defects
I have not had a good experience with Rooms To Go (RTG) the last two times I used themFirst, this time I had to reschedule delivery with them times because they could not come within the timeframe that they gave meThey did not call to state they were running late the first time, we called them and were told they were behindThey were due between 2-and it changed to 7-I have to work and had to cancelThe delivery today was late, but they did callWhen I got a text stating they were in route to my house it was still an hour and a half later before they showed upIt interferes with my work schedule and everything else We missed work and money due to waiting for them and reschedulingThen the bed was not put together properlyAfter the workers left we had to move the bed over and found that there was a defect in the headboard a

I am having extreme issues with delivery and damaged goods with no resolution
To start, when I intilaly purchased the furniture I was told I could not use my older Rooms to Go credit card as they did not work with that bank anymore which was news to meI had to sign up for a new card which I was told would have no impact on my credit, still waiting to see about thisMy issue is with delivery and products delivered along with overall serviceI was told my products would be delivered 10/I had to make arrangements for work but that was fineI received a call on 10/saying they had to push it to Thursday, which was not okay as no one would have been available on ThursdayHowever if I didn't take Thursday I wouldn't get the delivery for almost another 2-weeksSo I said to keep Thursday and was told I would get a call to confirmWednesday comes and I hadn't heard anything so I called myself and was actually told my order was coming Wednesday from to So I had to have my

Fast to Sell, but the WORST to deliver!
We acquired a Drop Lid Desk and a Full Sofa-Bed, and the Desk that was supposed to be available immediately took more than weeks and a halfThe sofa-bed took almost two monthsApart from that when they finally brought the sofa-bed they forgot the "legs", so they just left in the middle of the living room, said they will bring them back, but "as expected" nobody has called, nobody has contacted us in regards to the missing legs of the sofa-bedI had to call and now they will order the legs of the sofa and then after we receive them, they will schedule somebody to come and install them (I estimate that will take another month to be completed)
Honestly, can't you do any better than this?! To sell us the two pieces they were very pushy and rushed, but to deliver and the service received after the sell was completed has been completely negative, once of the worst
Stay away from Rooms To Go!!

We have had product for only two months and fabric is deterioratingRTG sent specialist who said this was normalIt looks years old in spots
Order date was 3/23/- - delivery date was 8/16/Purchased sofa, loveseat, chair, and ottomanwe have used our sofa, etcfor two months and material is fuzzing up and pilling and weave loosening.There is loose weave on side of chair creating loops, and all the arms of the chairs and sofas also have a fuzzy severely used look Back cushions look like threads are separating, and Frame of furniture has big waves in some sections where's foam is not consistently put in place.furniture will not last for very long at this rate Order number is XXXXXXXX Sofa SKU number XXXXXXXX, loveseat SKU number XXXXXXXX, chair SKU number XXXXXXXX, Ottoman SKU number XXXXXXXXAll products were fabric protected at the cost of $ Representative came out took pictures, blamed our dogs which are two tiny little Maltese, for the damageRecei

Constant issues with delivery and product damage and misrepresentation of goods
I purchased a bed with drawers that was on display in store with a price tag that I paid I specifically told sales person I wanted drawers I was sold the bed that was on display for the sale price After researching a sales paper, I discovered the bed did not have drawers I was told I could pay $more to get the one with drawers I ended up keeping the one without drawers for the lower price I called the manager of the store with my complaint (that the item on display in the store should reflect the price of THAT item and was met with an apology that the salesman was new) I then wrote the CEO explaining my concerns and received no wordWhen the bed arrived, it had a chip in the footboard They replaced that a week later Okay I also ordered an end table and accent table online The night stand arrived The delivery men put it in with haste They did not check it and the drawers were

They rescheduled delivery twice and the second time did not confirm with me a time a just showed up
Purchased 12/Scheduled delivery for Thursday 1/between 9-I took off work for itI received a call at 10:on Thursday morning they are not able to make it, can we reschedule for Sunday 9-1? No problem I saidThey left a message late Saturday night we are unable to deliver Sunday, we will be there Monday between 9-Tried to call back Saturday and Sunday but kept getting call back during business hoursI had a business meeting Monday morning and would not be able to be at home but since they were unreachable, over the weekend they showed up at the house and calledI was in a meetingThey did not confirm that time with me after rescheduling twiceI was home minutes after they were here but the dispatch department said the truck was unable to turn around and deliver, we need to rescheduleOh, and by the way, the rep from the delivery company in Lakeland, FL hung up on

Roomstogo sold us a sofa offering as leather that has shred and peel as if it was a snake peeling skin.They knew they had that issue and still sold it
We purchased a sofa sleeper DK brown on 05/25/ We are retired senior citizens, therefore we wanted to make sure we bought something with quality that would last us some time since we cannot afford a new one The sofa was sold to us as a leather durable sofa Our order number #XXXXXXXX The sales person's name Fernando Gonzalez We paid $with a debit card About a year ago the sofa started having lose skin as if it was a snake that's peelingWe contacted the store and customer service is willing to give us $credit We are not working and cannot afford to pay the difference for a new sofa We learned in the process that rooms to go was aware of the problem with this type of leather and still sold it to us and did not recall the product They should accept responsibility for knowingly selling a defective product