Rooms To Go

I was told that I was purchasing real leather dinette chairs by the salesman and it turned out that the chairs are peeling
information given to me concerning the furniture that was purchased in This furniture should have lasted me for at least years or longer but instead it's peeling bad to the point where I have to cover the chairs with black tape

Damaged furniture- would not have delivered new pieces until I called themI was not told
First, I do not see a place on the website to write reviews, which is why I came hereOn 8/27/16, my large furniture order was delivered to my house after ordering from the Wilmington, NC storeOrder under "*** ***" All of the pieces were delivered, but our Brenton piece platinum sectional was unable to be *** together due to defective bracketsWe were told a tech would come out and fix this
We also ordered an Ivy League White piece full sleigh bedroom set for our daughter one of the bed rails was damaged upon delivery, but usable so we kept it and we would not have to wait again to be able to use it even though it was to be replaced We were told the piece would be sent out After they left, I noticed a yellow stain on the white dresser and was going to let customer service know when they called to verify sending the other piece out and the techI thought I woul

Rooms to Go I bought Cindy Crawford line of furniture( a chest of drawers & blight stands)and have had it only weeks : It is falling apart The Store Manager would not credit my account I was told their policy is to repair or I can come to store since it is so soon after purchase & select another Bedroom set I haven't even received my 1st bill to make my 1st payment I did go into store & pick out another line But after reading all the reviews , I feel & will tell everyone I know not to buy from this company

My case is referring to a refund that have not resolve since October
I thought shop locally , customer service might be better than onlineBut I was wrongMy order,which happened some time mid- September, worth of $through my bank account/card got defected on the first deliveryI called the customer service right away ; took them weeks to sent some one out just to make sure I didn't make up the story and then they processed my replacementWhen the replacement arrived; it got the same defect issue so I got fuel up at how roomstogo taking care their customer so I told them I don't want anything from them anymore and requested for full return/refundThey make me wait for almost weeks for a pickup on the return itemsSo, I literally wait for month for the items to remove from my houseI never have to deal with this kind of problem with other furniture companyWhen I didn't get my refund , I contacted my bank to have them disputed so I can purchase my furniture elsewhe

U.S.Code Title42,Chapter Civil Rights Title42, Chapterof the U.SCode prohibits discrimination against persons based on race, national orgin
ROOMS TO GO - POMPANO BEACH
CENTER PORT CIR
POMPANO BEACH, FL
(XXX) XXX-XXXX
Store #: ***
Order Date: 06/24/
Sales Person Name: JEANETTE *** (XXXXXX)
Your Room Includes
WALNUT XXXXXXXP $ $ COUNTER HEIGHT TBL PECAN/MANCHESTER XXXXXXXX XCOUNTER HGT STOOL PECAN/MANCHESTER XXXXXXXX X COUNTER HGT BENCH PECAN/MANCHESTER XXXXXXXX X $ $Sales Total $1,
My husand and I just purchased a new house! We were excited and ready to fully decor and furnish our new homeUpon arrival a group of about five staff were gathered in the center of the room and it took the longest minutes of stares for anyone to even greet usThen, an employee finale greeted us quickly escorting and informing us of the clearance section without even knowing why we were thereShe said " Oh! You

I order a living roomset for my wife for Valentine's Day I to wait after Valentine's Day to receive what I have purchase for her and when it arrived m
My order was not right I'm totally a dissatisfied customer.if not corrected I will put you on nations tvPlease someone from CEO get intouch with me right away at XXXXXXXXXX

Complaint on product and service in reference to the product
We purchased a couch in May Within a week of getting the couch, it broke in the bottom cornerThey eventually came out and repaired the couchWhich dealing with them was a nightmare to begin with due to after making a couple appointments and they did not showOr claiming they did show, when I was home the entire time, taking time off of work without payIn October 2016, the couch broke in the exact same spotThis was extremely disappointing because we bought this couch because we fell in love with itAnd it is already falling apartSo I emailed in a complaintI received an email to call and make an appointment for someone to come out and look at itOne day they just showed up and said we were not there, when we had not called to make an appointment yetSo we called to make the appointmentI had to take time off of work to do so, againThe guy came and looked at it and said we would get it replacedOnly to

New flooring was scratched during delivery and they won't admit negligence even after submitting pictures
We just moved into a newly built home and ordered a dining room set that was delivered April 19, During the delivery, the guys brought a box in that a metal piece was broken through the box and scratched our new flooring I pointed it out to the guy and he denied scratching the floor and left very abruptly I filed a complaint along with pictures to their claims supervisor, Gina Gand I haven't heard anything, despite several attempts We paid $for the set and here is our account information:
XXXXXXXG100Y02S4R ROOMS TO GO PT CHARLOTTE FL
Again, this is a brand new house with new flooring and we are very upset and disappointed that Rooms to Go will not make this right We put this on our Rooms to Go charge card

Sold mattress w/ frame that does not comply with manufactures specifics Manufacture voided warranty because of this They say that's all they sale
I bought a $Simmons mattress from Rooms To Go in Pensacola, along with a bed frame and dresser The total purchase was over $ At about year of a 10-year warranty the mattress sinks 3+ inches when not in use and 7+ inches when in use(my last bed lasted years) At year I finally looked into the warranty information to see about getting it replaced since it had a 10-year warranty The inspector said it was the worst he has ever seen Even so, Simmons denied the warranty because the bed frame Rooms To Go sold me with the mattress was not the proper support for the bed and sent me documentation of what they say is proper support for their beds My bed has slats, they require
I was surprised that Rooms To Go would even sale me a bed frame/mattress combo if it wasn't the properly supported I chose the frame

We were sold a bed with a damaged headboard and the bed is missing bolts to the side rails which hold the bed up
Rooms to go has been out to our house twice to repair/replace a brand new bed and the new headboard is once again damagedThe bed has been missing bolts since the day it was setup which I called to notify rooms to go about and they still have not sent the bolts to usI am tired of taking time off of work to wait for rooms to go to come and replace parts on a brand new bedI have asked them to please come pick the bed up and refund us our money b/c we have tried their repair/replace policy and our new bed still is not fixed and is still missing boltsI spoke to a supervisor named DeDe Owho advised me my only option to get a refund for the damaged product rooms to go sold me was to contact The Revdex.com so that is what I am doing

2/3/we purchased a living room set sales associate was named Kimberly Kon 2/4/we decided we did not want the furniture
when we made full payment one part was a check in the amount of 1,dollars and the rest applied to my Citibank Credit card under their terms and condition we had hours to cancel at that time when speaking with Kimberly on the phone she said it would take up to days for us to get our back via Check from the company where as out credit card charges were reversed after a few days they I did not want my Funds to be held for days so I made it clear to Ms Kthat I will put a Stop payment on the check and she agreed also so I could get access to my money sooner they eventually ran the check through my bank and it was declined and reported me to a collection agency WE HAD Hours to Cancel and receive full refund We Never had any furniture delivered or ordered this is bad business practices

Denied return
I purchased a rug onlineThe day after I received the rug; I got a phone call that my brother diedMy whole world changed in an instant and calling rooms to go wasn't on my mind at that point to return the rug which looked nothing like I thought it would
Anyhow, after coming back into town and dealing with many issues; I took the rug to the store and they wouldn't accept itThey gave me the phone number to call for the return; then the guy on the phone bluntly said I had to call within hours or I was stuck with itWELL EXCUSE ME FOR HAVING TO DEAL WITH THE PASSING OF MY BROTHER!!!! THIS IS SO TERRIBLE THAT IM STUCK WITH A $rug that's not worth it :-(

I purchased living room furniture from them the first of the month When it arrived the powered recliner in the couch did not work They said they would have to send our a tech guy to make repairs Now this is a new piece of furniture So I scheduled a time with them for the tech to come and make the repair They called and changed the time after I had moved my appointments around to fit their time I said that was not acceptable and then told them they would have to bring me a new couch if your tech could not come when he was scheduled They agreed and we scheduled and date and timeThey called two days before and also the day of the delivery The time was set for to pm About 3:they called and said it would be as late as pm Not good I had made other plans after pm It goes without saying, I will never shop at Rooms To Go in Augusta, Gaagain You are only as good as your word Their word is worthless Do Not Shop At "Rooms To Go"!

Pieces of the bedroom set that cost over $were damaged On redelivery, they brought more damaged piecesEmailsto customer service were ignored
To whom it may concern:
My wife and I ordered a complete bedroom set on August 8, 2016, with delivery scheduled for August 18th The furniture arrived timely with workers who did an excellent job putting it together Unfortunately flaws were found on several pieces (dresser, chest, drawers on the storage bed and a storage rail) and we were informed they needed to be replaced We received a follow up call within an hour of the completion of the delivery to inform us that replacement pieces would be delivered a week later (August 25th)
On August 19th my wife received a request for feedback at her email address (***@aol.com) from a Maureen Lynch When she attempted to give the requested feedback she received a message saying it was an "invalid link" I then sent an email to "***@roomstogo.com" entitled "Maureen Lrequ

I bought a recliner that was electric and it broke in the first week I called the customer service number and put in a claim They have been out times and its now been broke over year They still have not fixed my brand new recliner The sofa also I bought at the same time its a leather one lost its color and they said they wont replace it that thats not covered under warranty I asked the tec that came out and they said that it should be so I took pictures and sent it in to them and they said its week out of warranty A $dollar leather sofa I spent that day my recliner lasted week and the sofa the color went from brown to orange The customer service is not helpful and the warranty is useless Don't ever buy anything from rooms to go!! They dont stand by anything they sell

Furniture supposed to be delivered times still waitingWhat has been delivered has been damaged
I purchased sectional style XXlaf sofaThey attempted delivery on 6-9-the delivery guys literally drove by and told my wife rtg would call because it was raining they couldn't deliverI received a call from rtg shortly after and was told the account was "locked" and they couldn't reschedule for hrs That Saturday we called and were told it was business days we called Monday and were told it was still locked we called on Tuesday morning and were told it was still locked that afternoon we went to the location on New Haven and spoke with a manager Mark who was very helpful and rescheduled our delivery for 6-16-We were told he couldn't give us a time because it was a rush orderSo my wife waited all day and the delivery guys showed up around pmThey delivered the sectional with stained cushions, the delivery guys told us we would have new cushions sent to usHoweve

HORRIBLE customer service after the sale,nothing but lies from all customer service repsIf I could give them no stars I would We bought $worth of furniture on October the 6th and when delivery was made two chairs were damaged to our formal dining table and til this day we have not yet received our chairsIt like pulling teeth with the customer service reps and delivery company,we had a firm delivery date of October the 26th after 5:pm so that we can be home & the dispatch company changed our date & time days prior to delivery on October 26th to October the 24th and expect you to sit at home all day long for delivery, nonsenseThis company does not follow up with what they say they are going to doThey tell you what you want to hear and do not execute on what they say they are going to doDO NOT DO BUSINESS WITH THIS COMPANY, YOU'VE BEEN FOREWARNED

May delivery staff knocked termostat off wall and it brokeI submitted claim, pictures, and bill No response to my inquiries as to resolution
On May 31, Rooms To Go staff delivered a new sofa to my homeWhen bringing it down the hall, delivery staff knocked the air conditioning thermostat off the wall and it shattered on the hardwood floorThe delivery person instructed me to go to the website and file a claim which I did immediately I discussed with the Rooms To Go staff member recording my claim that the air conditioner wouldn't work without the thermostat and she agreed that I should get the thermostat fixed and submit the bill I sent pictures of the broken thermostat and copies of the bill to Rooms To Go within hoursI would by happy to share these documents with you as wellRooms To Go has not reimbursed me for damages nor has there been any promise of reimbursementI have contacted their customer support department on multiple occasions to no avail
Yesterda

I bought product from this company's internet sales on 11/2/Charged an added fee of $for delivery and set upItem delivered but not set up
On 11/I purchased item XXXXXXXX, Osaka Red Shelf Room Divider from Rooms To Go Internet sales for $475, Order number XXXXXXXiIn addition to the sales price and taxes f $44.14, I paid an additional fee of $for delivery and set upThe item was delivered on 11/however was not set upI contacted the vendor's service department who confirmed item included set upThe representative scheduled set up service for 11/11/service call was canceled by the vendor due to the technician's illnessService was rescheduled for 11/11/the technician attempted to assemble the product but said he was unable because parts were missingTechnician proceeded to take pictures of the missing pieces and sent them to the internet sales department to order missing partsHe stated replacement parts would be ordered and then he would be

Purchased a bedroom set last year and the chest has a drawer that has defective rollers Multiple technicians have been sent out to attempt repair
Problem Date: 1st email sent on 3/9/regarding repair
Purchase date: 3/17/15, delivery date 4/7/
Model # XXXXXXXX, price $
Sales Rep: Jeremy A@ Cedar Park, TX store
Order # XXXXXXX
Rooms to Go has sent multiple technicians to attempt repair, all have said it is defective and the last technician said it must be replaced with a new one I have a drawer that can not even be used due to this defect One technician said one side is longer than the other (referring to the actual drawer) All of the sudden now the chest is discontinued Under the warranty agreement listed on the back of receipt, all requests for repairs or defects must be made in writing within year I emailed on 3/9/which under the provided warranty it was to be covered Customer service said they would order a new chest as a courtesy however it n