Rooms To Go

The bunk bed set I paid for arrived with no hardware to assemble it The hardware was overnight mailed and now I can't get anyone out to assemble it
I purchased a bunk bed set on 3/10/order# XXXXXXXX and a delivery date of 3/31/ The delivery arrived but was missing the hardware to assemble the pieces together I was told that the hardware would be overnight mailed on Monday and once the hardware arrived to call them and technicians would come out the same day and assemble I called once the hardware arrived and was told no one could come assemble because it was minutes before the last scheduled delivery time I was asked for a manager and was finally transferred to MsAwho told me that her notes on the account indicated that a night manager had called and made arrangements with me for a next (today) delivery with a minute call ahead, which was a lie I had not been contacted by any manager during the night to inform me of a delivery the following day (today)

Dresser deliver with drawer not working properly Tech comes out and instead of fixing it he damaged it more
I waited a month for furniture delivery They give you a hour windows which they have they never delivered withinMy window was to 6pm, they came at 10pmThe dresser drawer will not function properly, call rooms to go and they sent a tech out to fix itInstead of fixing the drawer he broke itI was told they get in touchThey call and dididn't leave a message and never bother to contact me again I had to call to ask what they going to do, I have to wait week for a replacement dresserI paid $for the delivery which they should refund that moneyI talk to the regional delivery manager who was nothing but rude who told me delivery are normally late

The delivery guys did not leave my furniture at my house during the scheduled delivery Oct 21stNo one has addressed this problem
Hi,
There are no words to truly express how I feel right now Rooms To Go has provided the ultimate disrespectful, frustrating, and unprofessional experience that I have ever experienced in my life I feel as though someone has stolen from me since I paid for furniture that I do not have in my possession My first delivery was scheduled for last Friday, October 21st and second delivery is scheduled for November 4th To make a long story short, the furniture was at my house on Friday and the delivery guys never unloaded all the furniture then decided they would not set it up or leave it There are several different stories that I have been told as to why I do not have my bedroom set including but not limited to the following: the customer refused the furniture, the pieces were ordered incorrectly by the salesperson, the pieces do not match, the fur

Sold me a table on back order
I purchased a table on June 9, I was told that I wouldn't get the table until the end of July, but the manager would be able to call the warehouse and get it soonerJune 15, I still have not received a call about getting my table sooner, so I called the storeThe manager never caller the warehouse, so the salesman said they would have the manager call nowI get a call back about an hour later and they tell me there's nothing that can be doneOnline says you can receive this item in 2-weeks so why am I waiting weeks?

Rooms to go has failed to delivery undamaged furniture in a timely manner
I ordered a bunk bed set on November 27, The original delivery date was set for January 30, On that date, the driver stated some of the pieces were damaged and they were only able to put together the bottom bunk They stated they would order the correct piece and reschedule
On 1/30, I took another day off work to be available for the delivery They arrived outside of the delivery time and they had the wrong piece They had to reorder and reschedule again
On 2/they arrived and put the bed together incorrectly and there were damaged parts againI had to reorder and reschedule
On 3/they arrived with another damaged piece I now have to wait until 3/
I have had to use time off of both of my jobs to wait for rooms to go to attempt to deliver undamaged merchandise and it still has not been resolved I can not afford to continue to take time off work to wait for a delivery

I placed on order and paid delivery and deposit in advance for a pc living room set from RTG that after incorrect delivery attempts I cancelled
I originally went to RTG on 3/21/and placed an order based off of the furniture displayed on the showroom floor The order consisted on a sofa, loveseat, accent chair, coffee table, (2) end tables, and a rug The original delivery date was abt wks out, with everything other than the loveseat and carpet scheduled to be delivered, which was backordered On the 1st delivery the sofa's right arm was damaged while being brought in I asked the delivers to take it back, they said I'd have to call in to customer service to have it replaced On the 2nd delivery, I was told I'd receive a call prior to arrival The call I received was once they arrived to my house The delivery man stated that the sofa he was delivering had not been covered and was damaged so he was just going to send it back and request another sofa On the 3rd deli

What the warranty sales representative offered is not been honored
Order date: 5/30/Sales Person: Donnie *** (XXXXXX) Order # XXXXXXXX, Customer ID: XXXXXXX
I received a call from Rooms to go after I have purchased my bedroom set at the Store right next to the Dadeland MallI was told by the sales person that my furniture would be replaced or fixed no matter whatNever did she mention that damage to the furniture caused by accidents were not included in the guaranteeTo me that is information to make a sale and FRAUD

I have made purchases with Rooms to Go in which I have been dissatisfied with its guarantee and warranty not to replace my malfunctioned furniture
I purchased a king bed set in less then a year later in the bed rail broke, I called rooms to go they sent out a technician who indicated he could repair the bed rail, I indicated I would like it to be replaced he insisted he could fix it He advised in his report he would indicate it could be repaired therefore the company would not replace itHe proceeded to repair the railing with gorilla glue and nails March we purchased a kings size mattress and box spring along with the mattress protector which guarantees the warranty November the same bed rail broke and we noticed the mattress itself was sinking lower than it should I called rooms to go to be advised they could not do anything about the bed rail as it was outside of my year warranty I explained the technician repaired it less than a year later that

Multiple delivers of damaged furniture, unwillingness to assist customer, rude customer service representatives
We made our living package purchase on July 9th Our reclining couch was delivered soon after that with damage and we had it taken away that day We then waited until 8/to have it redelivered with the rest of our furniture Come to find out our reclining loveseat is broken and does not recline We then had to set up another appointment for a technician to come and repair the furniture Turns out, he doesn't have the correct parts to repair We are now required to set up another appointment for a technician to come repair the reclining sofaWhen I have called to speak with customer service, they have been pretty rude and unwilling to assist They sarcastic tone and condescending attitudes have not been appreciated Not once have they apologized for the poor deliveries and service To be honest, we are pretty frustrated with the whole thing because we should have

Purchased a bedroom set from EdwardPaid for item in full and for delivery, I am being told they don't have the itemAlso had to change delivery day
Several months ago, I purchased a bedroom set from Rooms To Go in Lafayette, LA from employee EdwardI paid for the set in full and was told of a delivery date that was several months away from the delivery dateI had to change the delivery date and was later told I had to pay $to have the date changed after it was already changed through customer service by EdwardI contacted the company on August 7, to change the delivery date and was informed they no longer have the items and I needed to contact the Rooms To Go I purchased the item fromI contacted Rooms To Go in Lafayette, LA and spoke to Edward after several attemptsEdward informed me they were looking into the matterI asked for the manager, who he informed me was "Landon" and he was at lunch

On April 15, 2017, King Size Sleigh bed was delivered to *** N *** Road *** *** with the arch based on the side of bed was chipped and cracked
The chipped and cracked sleigh bed was notified to Customer Care times and did not resolve issue

Failure to deliver goods ordered and partially paid for for over two monthsStayed home all day waiting for deliver and they didn't show, didn't call
My wife and I ordered a $3,sectional that was featured in their showroom on 10/13/It took them over weeks to deliver it to my home and a major piece was missing (armless recliner)They also failed to set it up correctly and I was issued no owners manual or paperwork of any kind ie maintenance, care and operational manual nor warranty info on a $3,sectional! The most expensive one in the store as far as I could see and prominently featured in their showroomA week later I stayed home all day waiting for them for the missing piece and no one showed up, called or made any attempt to remedy the situation
Both my wife and I have called repeatedly + I made a complaint on their online customer service with no responseMy wife spoke again today with the general manager and he had nothing to say for himself, no apologies,

Rooms To Go did not deliver the mattress we ordered & now trying to charge us additional fees to exchange the product
02/19/We purchased mattress sets & queen bedroom ste @ Rooms To Go @ Mesquite, TxItems were delivered & the Queen Sz mattress was not the one we orderedIt was like a brickWent back to Mesquite store & salesperson said well people sat on the other, we needed to give it a month & come back & mattress would have to climate to weather I took photos of the tags on the mattress in the store then went home & took photos of the mattress that was deliveredI noticed ALL numbers were not matchingI later went back to Mesquite & spoke with Mark asking why there was a difference in all the numbers between what was delivered & what was on the show room floor I also noticed that floor model was no longer @ the store Mark nor Manager could explain the numbersThey suggested for me to call main office I called the Florida officeLady was very rude, said all

We purchased a full size mattress and it was confirmed by their inspector to be defective and Rooms to Go is requiring me to pay a $delivery fee
Problem Date: March 22, 2017, Purchase Date: 11/12/2012, SKU Number:XXXXXXXX, Order Number: XXXXXXX, MrsPhyllis ***, Sale Rep: Ethel *** Payment Method: Credit Card, Payment Amount: $559.98, We reported a defect with our 'full' size mattress and Rooms To Go assigned an inspector to come out and validate He confirmed it has a 3" depression in the mattress and a repwould contact us The representative stated that we had to pay the manufacturers delivery fee of $for a product that is their responsibility under the warranty I DO NOT agree that we should be responsible for the shipping of a replacement mattress since it is a defect under their warranty

I have ordered throw pillows from the parts department and have not received them and it has been well over days since the order was placed
I ordered throw pillows back in AugustPer rooms to go customer care line, the order was officially placed and the check was cashed in SeptemberI was told that I would receive these pillows by the day mark, which would have been December 26th, but still have no pillowsIt is now February and despite calling weekly to get a tracking number from the parts department, I am always told that there is no updateThe sales rep states they will send another email to the parts department but it is the same story every week that I callAlways no new update, still no tracking number and no site of any kind of information on when these pillows will be arriving at my house, now months laterThe couch I ordered to match these pillows will be old and need replacing before I ever get the actual pillows I ordered to go with the couch

Faulty product that was purchased less than 1yr
I purchased a living room set less than 1yr agoThe pillows feathers are coming out of the pillows through the fabric, the buttons are all popping off which causing the shape to changeThe repair guy came out stated there's a certain type of tool is needed to replace the buttons, but I received buttons in the mailThe repair gentleman also stated the pillow would need to be wrapped in difference fabric, and someone would follow up with me within a weekStill no updates, and I received buttonsWhy am I experiencing this problem with a new product?

Deliver Status-
I have to state that I am very unhappy with the service delivery We were told that our delivery would be here between 2- I took off of work to be here for the furniture I get calls asking me how was my delivery, I informed them that we have not received the furniture 6pm come and not furniture or no call I call the customer service department which was rude! and was informed that the driver route has been changed and the at 6pm he still has more stops to me
No one reached out to us to let us know that the driver was late was the main problem I need to be reimbursed for my delivery fee for the HUGE inconvenience!
Please contact me by email or XXX-XXX-XXXX

Three delivery drivers brought two night stands and a dresser, mirror and headboard to my homeOne night stand was placed to the left of my bed and the deliver person was messing with the stand for a lengthy amount of time and I asked what the issue was and he stated he could not get the nightstand drawer on track, he left and came back with the second nightstand which he place to the right of my bed were the blood stains were foundHe explained he would place the other nightstand in the position where I wanted it, but it is broken and will be replaced
When the representative called I explained as I was looking over the other drawers in the dresser and nightstand to make sure they all worked I noticed blood on my itemsMyself and the three delivery people were the only ones in the room so the blood came from them and it was on the wall where the delivery guy placed the broken stand so I know it had to be him

The Revdex.com rate's this company an A+Who was bought off in the Revdex.com to grant Rooms to Go such a high ratingTheir negative reviews out number the positive reviewsSurely this is a joke, or rather the Revdex.com is a joke of an organization

REFUSED MY PAYMENT - THEN REPORTED NEGATIVE ON MY CBR
I went through the company within their building to get my couch set I called to pay over the phone days late and the lady refused my payment She advised me the only way she would take my payment is if I would pay the month coming up to I told her no that was not the agreement and asked to speak with someone else The lady refused I called back the next day, the same lady answered and refused my payment unless I paid the other one in advance to A few months later I received a call from a gentleman and I paid the account in full and advised him of the issue prior and he advised me that the lady has since been fired for her actions on other ways she handled customers I asked him prior to me paying the account in full if he would guarantee that they would go back and update the account from day one to a current payment on my credit report since the lady kept refusing my payment The gentleman on the phone reassured me