Rooms To Go

Thought I was getting the sofa set that was displayed in the show roomThe sales man did not tell my mom or me other wise
March 19th I went in with my mother and found a set of recling sofas( loveseat and sofa)and fell in love with themThe love seat had a middle console and seat reclined also the sofa as wellMy mother even fell in live with them and I took a picture of her on them to get the okay from my husbandHe said he liked them and to get themSo ilooked for the salesman who greeted me and told him I was ready to buy sofasHe had asked if I had ever purchased from them n I said no this is my first timeHe said I was gunna end up coming back because rooms to go was the cheapestSo I showed him the set I liked and he asked me how I was going to payI told him iwas gunna pay it in fullHe didnt even ask me if I wanted warranty which I had to ask for it and purchased it after I had ran my debit cardHe did not mention any where that I was not getting the loveseat that

I purchased furniture last year and I am beyond disgusted with this experience
I need to furniture and decided to go to Rooms To Go because they had a set I likedI had to go to a store farther away because the customer service at my local store was crap! I loved the Newnan sales rep I worked withGot the furniture after having to wait over a month for deliveryFast forward to spring and the bed frame has chipping paint and "wood"I called customer service & a tech was sent outNever heard anything backI called and was told the issue was fixedI explained there was no way the tech fixed wood & paint missing from the frameI was set up for a replacement deliveryGreat! The replacement parts didn't fit together so I was scheduled againI called to make sure all pieces were being replaced & I was told they were after speaking with like peopleThe replacement came out and the parts were damaged and still didn't fitThey put together what they could & I was schedul

Rooms to go refused to issue refund on a standard size sofa that their delivery guys could not get into my home which has standard size doors
Purchased a Bonita Springs Blue Chair (#XXXXXXXX) and Sleeper Sofa (#XXXXXXXP) on 9/19/17, order #XXXXXXXXIDelivery was scheduled for 9/28/Delivery guys arrived and could not fit the sleeper sofa threw the door, even though my door is a standard 3ftx7ft house door and that there was a sleeper sofa of the same size in my bedroom house that was removed week prior After several failed attempts by the delivery guys to moved the sofa in I called Rooms To Go customer service to discussed the orderThe agent I spoke with essentially proceeded to blame me for the problem and said I would be charged 20% if I cancelled the orderAfter arguing with the gentlemen for several minutes I just hung up in total exhaustion and frustration In addition I drove hrs for this delivery to my beach home and waisted half my day
After that experienc

I purchased Two Sofa's on March They were to be delivered on foloowing weekThe first Sofa Came..the second one ( which was the same model ) was out of stockIt was delivered on April 19, The Side was crushedI informed the mover and he called it inRooms to Go Called me and said they were sending another one but not till May 5, The Second one came with Scratches on the Microfiber back and some electrical wires poking out in a couple of SpotsThe Mover made note of it and Rooms to Go called and Said they would send another one on 5/They actually brought it earlier on the the 14th of May but once again the other side was smashed in with the power controls being inoperableI called Customer Service and told them I was done with the couchesI wanted my money backI think Three Strikes and you are outThey said they got the okay to give me my money back and they would be out to pick up the Couches on May 19, which is todayThey have picked them up and I called the Pineville Store and told them they were gone and how was I to receive my Money backThey said I had to wait till they were invoicedThey have their Couches --I have no money and No CouchesThe Bill was that is a great amount of money..NEVER ONCE IN ANY OF THESE CONVERSATIONS DID YOUR SALES PEOPLE OR STORE MGR, ANDRE EVER SAY.....WE ARE SORRYNEVER NOT EVEN TODAY WHEN I CALLED TO ASK ABOUT MY MONEY AND THEY TOLD ME INVOICES WERE RUNNING LATEAS SOON AS IT WAS INVOICE I WOULD RECEIVE MY MONEY..NO THANK YOU I am not happy with this establishment I will not be doing business here againEVER/

We visited Rooms to Go in Dunn NC on 1/21/Emily was our salesperson and she exceeded our expectations when we purchased a dining room set including a table, six chairs, a server and open hutch( Over $in furniture) We set delivery up for 1/31/due to that being the earliest they would travel to our areaWe paid $for delivery and set upRooms to Go communicated about the delivery leading up to the actual delivery dateToday (1/31) they arrived at our home to deliver our new dining room setWhen they came to the door they did not initiate a greeting or introduce themselves as representatives from RTGThey brought in our furniture and in the meantime my husband witnessed one of the gentlemen knock over a piece of furniture in our drivewayThe man assured my husband that the piece that fell was not ours(but still I'm sure it was damaged for the customer it did belong to) they told my husband that the dining room table was a "repackage"He further explained tha

Defective living room set that Rooms to Go knew was defective, but did not recallOffered low ball re-selection as items were out of warranty
I purchased a piece living room set from Rooms to Go for $that
included a bonded leather reclining sofa and loveseatI had been extremely
satisfied with this purchase up until a year ago when they began peelingI
initially reached out at that time (case # XXXXXXX) and was offered a
credit of $I have no kids and no pets, so it's not like this was a
case of excess wear and tear or neglectIn fact, research showed that it
was a manufacturer's defect and known issueI expressed my dissatisfaction with the offer
as I felt $for two items valued at $was not even close to reasonable, nor
was it enough to replace two pieces of furnitureIt was barely enough to
replace oneAdditionally, I was told that the sofa and loveseat would be
taken in exchange for that $item as part of the offerEssentially I
could selec

It 's about the chairs I bought whith room to go this a while let them know the problem but they dont wanna considering
All of them are chairs which the color feeding after any bavalage or food touch onI caled the customer services try to conficts me that is not in contract then later one of the room to go superviser accepte and sent a technicianHe made a repport that it must be cleaned then after a week thet told me that I have to take care of the cleaning coz they dont have oneI went in arlington to room to go where I bought them the manager recomend the second checking which final has not been a supervise called Mary call me and tel me that a have to found a proffessional company to clean and room to go gonna pay $for expenses then trying to found one in my area I dontCall the cuatomer care servises back they telling me that is not includ in my contract I should found the company but I forget the name the customer representative give mePlease I m still a good custom

I have a month old mattress and the box spring broke and the mattress is sagging and they are voiding the warranty for no reason!!
I purchased a Seascape Euro Top Serta Mattress set in April I purchased it from Rooms To Go Outlet at E State Road 436, Altamonte Springs, FL After about a two weeks of owning it, I immediately noticed it would sink down overnight, especially in the centerI called and spoke to customer service and they said they would send someone outThe service person was supposed to come between 3-7pm but ended up calling me at noon saying he was there and I told him that I was at work and wasn't expecting him till later so I would have to rescheduleAfter a couple of weeks I was lying in bed and noticed I kept sliding off to one side, I took the mattress off of the box spring and noticed the box spring had sunken down and crushed on one sideKeep in mind I have no kids and I do not jump on my bedI immediately, took the box spring and put it i

Incomplete delivery of purchased furniture
My unanswered letter to Rooms To Go:
5/21/order number is: XXXXXXX
refused to take the larger piece of sectional furniture up the stairs They said they would not be able to take it up the stairs, it was too big They would not deliver it upstairs as indicated by showroom sales person until we sign a waiver that they are not responsible for any damage done to our wall Stated they were not required to deliver items upstairs, and that the sales guy was telling me that just so he could make a sale He also informed me at the time that if he took it upstairs and did damage to our wall he couldn't be able to work for days and he just really didn't think he could do the delivery without doing damage
We asked for their names times and for a phone number to speak to one of their supervisors They would not give us the phone number, nor would they give us their names He just kept saying we're with Rooms To Go The larger s

Defective furniture, service issues and poor service
I bought $6,worth of furniture from Rooms To Go on Wendover in Greensboro North CarolinaMy couch stopped working appropriately as it has an automatic electronic lift and reclineI contacted them more than times to have it repairedAt first, they did not want to repair my couch because of a pickup receipt related to a separate order for a lampAfter many, many calls we finally got it resolvedI then continue to make inquiries to have someone, and repair my couch, and the man came out and removed a part from my couch and tied the recliner down so it would not flop aroundMy original purchase date was almost a year ago, and I still cannot get this couch repaired! I am extremely frustrated and disappointed in the service, approach to the receipt issue, and the quality of the productsI have given up on trying to contact Rooms To Go, because they made an appointment to come out and repair my couch and never cameNow I am

Purchased a recliner in late December By late January 2017, the stitching in the seat had come loose
I purchased a recliner in late December By late January the stitching in the seat of the chair had come loose I called the store about the defect and I was told by the store employee that their warranty was for hoursThis defect is an example of extremely poor quality In reviewing the complaints for this retailer I noticed that you have 3,complaints and 70% of those complaints deal with product quality or warranties How does a company with complaints that concern product quality justify an A+ rating?

We bought a mattress encasement, and told there was a day return policyWe did not like it when it arrived, but they would not accept our return
We were convinced, after declining multiple times, to buy a Mattress Encasement when purchasing our King Mattress SetAfter it arrived we opened the package, put it on our bed, and it felt terribleMy husband is disabled and frequently in the hospital, and he compared it to the texture of a hospital bedWe tried to return the encasement, since it had never been used, and the manager, Matt, refusedOur sales person, Tom, told us there was a day return policy when we originally placed the orderThe order number is XXXXXXXXRooms To Go pressured us into buying something we did not want, even after we voiced that we did not want itThey told us they had a day return policy when purchasing the item, but then would not take a returnWe believe that we have been victims of fraudulent, unfair, and deceptive trade practicesWe woul

Quality issues regarding an espresso leather sofaHave been in contact with RoomsToGo customer care for replacing sofa for over months
We purchased an espresso leather sofa and loveseat set on 12/26/Both have been used sparingly and with the same frequencyHowever, the sofa's cushions have caved in, and when sitting, we can feel the frame of the sofaIn fact, this problem has gotten so bad that when sitting down you feel your tail-bone hit the frame and it really hurtsDue to this, the loveseat has been used more, yet the cushions remain firmWe know that realistically, we cannot expect that the sofa and loveseat remain firm even after they have been used for a long timeWhat concerns us is that this wear and tear is appearing within months of purchase and with only spare usageWe do not have small kids or pets in the house either
We began the process of speaking to RoomsToGo customer care representatives in the middle of June 2016, immediately after we began no

scratched lounge chair
when I purchased my sectional( lather) I have paid including the scratching serviceAfter months of use on few spots the lather has started to peal off, so I called customer serviceThey told me someone will call me on Monday to schedule a time for coming in on Tuesday to verify the damage ...no one called me on Monday, so I called on Tuesday morning again, just so I get a Senior Representative to tell me she can reschedule for next week, then she said that since I knew they were coming I should of called AGAINI am only following their instructions in their system and they are making it so difficult to make it sound as it's my fault why I didn't call again when they were suppose to call to set up a timeWhen I ask for the Supervisor on the floor she told me that she is the Senior rep and no one can do anything different then reschedule for another week of waitingBad business!

Purchased furniture replicating a floor model with all of the features advertised on the posted advertisementDelivery of the furniture did not match
On 11/10/ at 4:pm, I ordered furniture at Rooms To Go, order #XXXXXXXX My salesperson, Ramiro V(XXXXXX), wrote a contact to purchase the replica of the floor model which was a taupe/white leather, piece sectional with power recliners, consoles, and interior manual recliner and interior static chair.(picture of floor model we took is available) As we were shopping, MrVknew that we were only interested in the power recliners He was well aware of that, and we clearly stated that when we returned for a 2nd visit to the store after visiting other stores Upon the delivery of the furniture today, it was noticed that the furniture did not match the order or what we were lead to believe we orderedThe end recliners are not power reclinersThe delivery men declared that the Rooms To Go would trade out what was wr

Rooms to Go has to have the absolute worst customer serviceI bought an power recliner on Feb7th to use during my shoulder surgery recovery The local store arranged for fast shipping and it arrived on Feb 10thIt was delivered without the power cordThe replacement cord showed up today, Feb16th and it was the wrong cord!! I called the local store and they called their rep to see if a cord could be sent via Fed Ex before FridayA rep calls me and 1) no they can't send the cord via Fed Ex and he was so sorry the local store did not make that clear to me2) a replacement chair will be delivered sometime next weekI have to check the website to determine when that will beIf I just want the cord and paperwork then I can ask the men for that 3) if I am at physical therapy during that scheduled time then I will miss it 4) I asked for an email confirmation but they don't have the capability to email outside their company 5) the local store doesn't have an extra cord to give me but they are refunding my initial delivery fee 6) the local sales person had said it would be better to buy the chair in the store because buying it online means that I would have to deal with corporateGuess who I am dealing with?! This company's ineptness is going to cause additional pain and suffering while I await their resolution at their convenience

RTG will not honor a warranty issue I was told they would take care of at time of purchase
I purchased a white leather sofa and love seat in November The big selling point for us was the warr which I was told by the salesman "if you ever get a mark like crayon, magic marker, whatever and you can't remove it with the cleaner we will provide to you, just call and we will send a tech to try and remove itIf they can't remove it, we will replace itWell, that is so horribly wrongThey don't want to do anything!!! They said it's not covered under warranty because it's not food or beverageNo where in his sales pitch did he EVER mention food or beverageThe tech was here and couldn't remove it, said it was brown paintI told customer service when she told me that that there was t a thing in my home painted brownTHEN she said "well, it must be from a shoe"What is that all about, they can just continue to change their idea of what it is? I truly don't know what it is, but I j

Rooms to go sent a tech out to clean up stains and the tech ruined my furniture
Since I purchased my furniture in I had to have replacements bc my furniture was damagedThey gave me $on delivery bc they never showed on delivery date and never even calledA tech was sent out a few months ago and rubbed the shiny off leatherI called and never received a call backI had another tech to come out about another stainHe also rubbed the shiny offHe attempted to fix his mistake and the previous techs mistake by using some sort of sprayIt left a film that he couldn't get offI sent pics to R2GThey told me I could go to store to find replacement but I would have to pay for shipping again and another protection plan I called and was told he would waive protection plan but I'd still have to pay shippingI shouldn't be responsible to pay anything bc the company should be responsible for this damageI asked for a full refund and they said that wasn't an optionThey are

Deceived as to how I was purchasing furniture
I went to price furniture and see if I qualified for their credit program as I had purchase furniture that way before I asked several times to have my credit checked and it was not done Instead, I was told about their new program for purchasing furniture The salespeople were very aggressive and I was not told what this program really was I didn't have my reading glasses so they read most of it to me September 1st I found out from their Acceptance program that this is some kind of rental program and they were going to charge me 3times what I purchased the furniture for I feel that I was scammed by Rooms To GO I've already paid $for this furniture and not getting credit for it I would NEVER rent furniture

The couch delivered does not have the same look as the couch in the showroom in Douglasville
The couch I ordered from the Douglasville location had a suede look/feel to itThe couch that was delivered has a leather type look to it, a shineI went to the Douglasville location and spoke to a manager, I showed him the showroom model and a picture of the couch that was delivered and he agreed it looked differentWhen the men delivering the couch were moving in the recliner they caught the bottom of the recliner on the top of the couch and it ripped a small spotThe delivery guys said that piece would get replacedWhen corporate called me regarding the wrong fabric the woman I spoke to kept insisting it was the correct fabricI sent her the pictures that showed two very different looking couches and she still kept insisting it was only because the couch in my house was new and the showroom model was over a year oldA service technician came to my house December 14th and agreed the