Rooms To Go

Delivered damaged goods, setup furniture in an unsafe and hazardous manner, missed deliver times, customer service unhelpful
We had a bedroom set delivered by Rooms To Go on November 25, and had the following serious issues / concerns
We contacted every customer service number we could find, as well as the online live chat on the night of deliverySince the delivery wasn't completed until after business hours (i.e6pm) we could not speak to anyone and the online live chat was not helpful as they just directed us to customer service which wasn't open until Monday morning, hours later, this was not a satisfactory response since I have a 9-month pregnant wife and had no bed for her to sleep on (see below)
We encountered the following issues with the furniture delivered:
(1) The slats on the bed we're not properly fastened to the bed frame presenting a safety hazard;
(2) The support legs were not properly installed or missing all together presenting another safety h

I purchased and paid cash for furniture that was sold before the delivery date
I purchased a new home but due the weather the construction got delayed I purchased pieces of furniture from the Glenwood Avenue location paid $cash on the first delivery date the contractors had not completed the construction of the steps, so there was no way to even enter the home So the date was changed and the salesperson, store manager Matt, and myself all understand they change of date and that all pieces would be available The day before delivery I received a call and was advised their was a piece that had been discontinued If I pay for something I expect it to be pulled at that time and put aside The excuse was because I changed the delivery date they sold the furniture to someone else This is the worst customer service I have ever had in my life and this was definitely a lasting first impression Please know I will never shop in this store again and will definitely let everyone

I purchased a twin over full from a friend who bought the bed brand new from Rooms to Go years ago Parts were lost I called to order the parts and was told I would have to order the whole hardware kit The customer service gal sent me the parts form via email with the sku# I filled out the form and sent a check for $ Rooms to Go has cashed my check according to my bank, and yet, when I chat online with Rooms to Go, they have nothing to show that I ever sent them a parts form and check No status at all whatsoever There is no way to even have an idea about when I might receive my parts Sometime within days was all I was toldMaybe REALLY? Why would I ever want to do business with this company? They take your check and cash it and make you wait days to see if you MIGHT get the parts You don't have parts for a bed that's only years old? It's a ridiculous and archaic company

I ordered to recliners one came with a broken base.notified them they sent a man out who just took picture of base of chair and left .then another person came out and said he would order the part which he did it took about three months to come back only to find out part was bent too.had to call customer care to find out that my chairs are no longer being sold so now I have to to a trade.so I went to store couldn't find anything I liked.only to be told that I can't get my money back which they didn't even want to give me back the full amount I paid for chairs minus the delivery .so where in this world do you not get your taxes you paid on something that you have returnedOnly wanted to give me the price of chairs .wanted to trade for something else only to be told I would have to pay delivery because I wanted to add another chair when it's all coming to same place on same time so they would have charged me for delivery once again

Our new couches we had delivered brought bed bugs in our home
On September 18th, I purchased a reclining sofa and matching love seatOrder number XXXXXXXXiCindy Crawford Holme alpen ridge tan loveseat and Cindy Crawford home alpen ridge tan reclining sofaI ordered these from the website and opened a rooms to go credit card to pay for themThese couches were delivered on September 26th This is when our nightmare beganEver since these couches were deliver myself and my daughters have been getting these "rashes" or what I thought we're hives that we have been getting everyday since these couches cameI couldn't figure out what was causing us this discomfort until last nightI've been to a dermatologist with my infant daughter and they brushed it off as allergiesWe tried changing to hypoallergenic everythingNothing was kicking our rashesLast night I finally discovered the problemBed bugsThese couches infested our home with bed bugsI am so disgusted and n

Delivery service was not honored and customer care took no responsibility for customer satisfaction
I purchased my sofa on 10/and scheduled an express delivery for 10/I was guaranteed delivery on the 22nd between 7am and 10pmAfter taking a vacation day at home that could have been used with the family, I was told at 7:pm that the delivery truck had now experienced issues and the delivery would be moved to the 24thI was called at 5:and told the delivery was running behind and I was next on the routeAt 6:a store manager named John from the Murfreesboro location called to ask if anyone showed up yetI told him no and he asked me to call him when they did because they were on the wayOnce again this guy had no clue as to what was going onI asked him why I was dealing with him and he said he didn't know because clearly the sofa was bought in MadisonI then called Tom who is an Asst ManagerTom gave the same song and danceNothing we can doDelivery is not our

Rooms to Go sold me an item that was on backorder for a month and half They called me today to tell me the item is still on backorder
I purchased two tv stands a month and a half ago and was told they were on backorderI was given a delivery date based on when they would be back in stock
A month and a half later, I received a call which was last week with the delivery date confirmation which I accepted Then, I received another text with the confirmation on the shipping windowI moved around my day to be here for the delivery The day before delivery at the end of the day I receive a phone call that my item is on backorder and there was nothing they can do I was clearly *** and the operator yelled at me and said I cursed at her which I did not I was upset and she mockingly said to call the store if I have a problem
You have taken my money! Now I have people coming over this weekend and have nowhere to put my tv and it's embarrassing
Now, a month ago, I

Dispute over area carpet, threaten to report me to collection agency
Living room furniture took a whole month to arrive, when it was delivered noticed a chip on coffee table and tear on sofa arm chairdays later delivery men were at my door saying they mistakenly delivered area carpet,and they were there to pick up, I said no it wasn't, salesman said it came with furniture.He then called someone who was very rude and put her on phone, said to return carpet or else she was reporting me to collections agency, I laughed and said( I haven't even gotten my first bill)I then called main office and spoke to a supervisor namedEbony, he was very rude as well, I told him about furniture being damaged and how there was no custormer service, he didn't care about satisfying me, I then told him to pick up furniture, that I would take my business elsewhereHe laughed and said he was reporting me to collection agency,that I was stuck with furniture, I have only had furniture for a week

2nd mattress issue I have had with the companyBoth mattresses I purchased became defective in 1yr of purchasingNeed money backmnger not callin
So I am an avid Rooms to Go customerI have purchased most of furniture with the company and have never had issuesSo I decided to purchase my mattress from them to give the company the businessUnfortunately the mattress that I originally picked slumped only a few months after I purchased itI weigh so I know its not meI called and accepted the switch to a different brand mattress (had to pay the difference of course and shipping (about $300), months later I start to get back pain from this mattress (never had back pain before) so I call and they offer an exchange but I could not afford to spend more on this mattress since they dint have something comparable that was not a hybrid that cost the sameso I kept itNow a full year later I threw out my lower back on this mattress by sleeping weird (ie not on my back the entire

My sectionals were delivered in two separate colors and damagedEvery customer service rep I spoke to was unwilling to correct the issue fully
When we entered the store, a saleswoman named Pat approached us and we received a smug remarkPat said, "Welcome to Rooms To GYou're aware of our prices, right?"That comment made us feel like she was insinuating that because we were young, that we wouldn't be able to afford itWe continued shopping throughout the storeWe had decided what we were going to purchase and we were just going to order online due to not wanting to give Pat our commission because of her original commentPat still persisted that we gave her all of our contact infoShe took down a list of every item that we wanted to purchaseOne week goes by and we still haven't ordered and we never received a follow up fromThat confirmed her comment, her first impression on us kept her from providing excellent customer service that as customers we deservedMy boyfriend

Never got our furniture
Now been a month still nothing
Nthey never delivered furniture call the center said they were calling the driver to deliver itNo call back when I tried to call they were out and now it's been a month and still nothing do yourself a favor go somewhere else

I purchased a living room set on aug,after comfirming my purchase I went to get a delivey then I was informed it wasnt available until sept now I have real issue if I knew it would take a month to deliver my I would have purchase these items !!!!!

Dinner table does broke and does not show good quality
I have bought a dining table set and the cross side brokeRooms to go representative asked me to send an email with the pictures of the damageThe supervisors said that the table is out of warrantyMy claim is that Rooms to Go has sold me a low quality piece of furnitureWhen I chose RTG I chose it because of its reputation and quality furnitureNow they are not willing to help

SALESMAN AND PRODUCTS ISSUES
ALEXANDER VALLEY BLACK POWER SOFA AND LOVESEAT
A salesman at the rooms to go location in Duluth, GA advised me that I would receive the best deal for furniture based on my loyalty I have spent over $8k over the past few years and was promised a specific living room set would be available at a discounted price The salesperson that I called weeks to go ask me to come in after his vacation and we will honor and give me the discount price that was on sale at the time but may not be when he comes back I waited for him to do so, I left work early on Wednesday 27th to purchase the furniture He stated I will lose the discount if I didn't come in ASAP
I get to the store across town in a rush with a hour in traffic only to be Very disappointed The price was not only higher than promised He deliberately lied to me to get me in the store, I was humiliated beyond belief I don't appreciate dishonesty and I am Very Unhappy

Ordered mattress informed store and delivery persons that it will be difficult getting the box spring upstair because of how the townhouse is made
Ordered a mattess set in the store on 7/14/In the store I informed the sales associate that we have a townhouse and it is difficult gettinf a boxspring upstairs due to how the building is madeI informed her we alredy have a box spring, it was difficult getting it up the stairs but it can be doneI told her when we moved to this location the leasing office told us about how difficult it will be and that we will damage the walls, however, they will fix it with no problemMattresses were delivered todayMy husband and one of the delivery guys had trouble getring it upstairsThe delivery guy asked if we could remove the rail, I called the leasing office, got permission to do so but hey did not stay around long enought to hear that we gor permissionContacted the store, got the run arounf, was on hold for a manager, the associate stat

I was in the store and asked to speak with the manager Damian DI waited approximately minutes and he diberately avoided meI left my phone number with the sales person whom I purchased a love seat and entertainment center from thirty minutes priorI actually wrote my name and phone number on the back of the business card she had given meBrandi assured me that's he would give to MrDand he would return my callThat was on Thursday, April 6th at approximately 5pmWhen I didn't get a return phone call from MrD.I then called Rooms To Go corporate office at X-XXX-XXX-XXXX and spoke with Dave at approximately noon on Friday, April 7, He assured me that MrDwould return my call within hoursOf course, I never received a phone call from MrDwithin the hrsTherefore, I called Rooms To Go yet again on Monday, April 10,and originally spoke with Sameka in Customer ServiceShe then switched me Laura who introduced herself as a Customer Service Manager

Rooms to Go is demanding on a store credit & will not refund/ or cancel the $pending transaction on my bank credit card
Bought sofa set 7/1/16, they delivered 7/11/this was their earliest delivery date available they saidSofa didn't fit through door, so deliveryman had to return it to storeI went to store to get my deposit refunded and assist mgr Jim Rsaid I could only get a store credit, because the hrs cancellation time had expired, even though they were not able to deliver until 7/11/16, which was days after I had purchased itThere is no other sofa at the store equivalent to what I had purchasedThe hrs cancellation was explained for if I changed my mind on the purchase which I didn't, the sofa could not be disassembled so they could not get it into the roomThe store did not tell me that this sofa would not be able to be disassembledi spoke to headquarters customer service and they told me over the phone I would get my deposit back and not be charge

Issues with the seams coming undone on the pillows for my sofa and love seatThreads were coming loose
The thread on the seams for my pillows on my sofa, love seat and my ottoman were coming undoneWe had a Rooms To Go warranty representative come by and take picturesWhile at our house, he agreed that the pillow cases should be replacedWhen we called the warranty department for a status update, we were informed that the representative did not submit all the photos showing the issue and instead identified the loose thread as a "snag caused by the consumer." This is and we have not had our issue addressedFurniture was purchased January and inspection was made September

We bought a mattress from rooms to goThey said it still has a full warranty but will not honor it
We bought a mattress from rooms to go in We called today saying we were having trouble out of the mattressOn one side the mattress is completely sunken in They said that due to the manufacturer that made the mattress went put of business that it voided the warranty

On or about June 25, I ordered a wood console tafrom Rooms To Go online with the thoughts of receiving it within the following weekI never received an email or up-date in regards to the item and therefore kind of forgot about it Well it unexpectedly appeared on my doorstep on August 3rd, Once I opened it I saw that the wood was peeling off and was damaged as well as parts of the iron legs (chipped/dented) I called online support and spoke with Michelle, who was very friendly, and stated that she will send an email to the department responsible to arrange pick-up; with that I packed the items back up and placed them in the box for pick-upA few days had gone by and without any communication in regards to piso I called back inThe representative told me that he will send another email as it appears the rep responsible was out of the office On August 11, I received an email from Heather stating that I needed to send in pictures of the "damage and the stick