Rooms To Go

On April 19, the incorrect rug was delivered from vendorI purchased the ANDORRA 5'X 7'carpet through Rooms To GoSKU NoXXXXXXXX
My complaint is that I've called the customer help lineI have not received any correspondence from a MsNorma Swho took the claimOrder XXXXXXXXI've also made several attempts to have someone from the store in Atlanta to reach out to me to let me know what's going on with a product I did not getNobody has called back and its been several daysIs this a practice of Rooms To Go to not honor their products and services? If so I will never shop there againA very disappointed customer

Delivered wrong sofa Making it very difficult to return and get my money back
First, they give a delivery window, which is not a window It is a suggestion or courtesy as they say I purchased a sofa 12/18/ Set to deliver morning of 12/31/ They are running late, and I can not wait Miss delivery
Reschedule for 1/21/ They deliver the wrong sofa Try to get right one delivered, but it is out of stock Give me hassle about returning, getting my money back Sofa delivered was cheaper and not even the same model I purchased
Now trying to get them to pick up the sofa, but they want me to miss work and sit at home to wait for them I live by myself, no close family Can not afford to take off from work more for them I have asked for a smaller time frame, and they refuse to give it

I had a very very rude delivery driver and have called in a complaint and have never heard back
I originally had a 12-4PM delivery time on Wednesday 5/9/The driver called around 10am and stated that he would be at my house in minsI left my job to go home and meet them thereWhen I arrive about mins later, I called to let them know I was there and make sure that they did not need help finding the house since we do live outside of the city in the countryHe stated no that they were on the wayI called about more minutes later to ask if they were closeHe stated that they were on another delivery and that If I would quit calling him then maybe he could get to my houseI asked him if I ran somewhere, could they wait for me, as it would not take long and he said noI called the main phone number for Rooms to go customer service and they stated that because I needed to run somewhere, so they informed me that he would have to wait minutes for me once he arrivedWhe

Had a problem with a sofa cushion and was told a replacement would be shipped out
I Purchase a couch a little over a year ago I noticed that one of the couch cushions started coming apart at the seam I called Rooms to go customer service and they stated that a replacement cover would be shipped to a tech to come out and replace it A few weeks go by and I call again They stated that the parts department will ship one out soon I waited a few weeks and called again The customer service rep stated that she will contact the parts department and will call me back This has been going around and around with customer serviceI do not believe anything is being done to ship the cushion cover out

Purchased mattress have ended up with or more not exactly sure diffrent mattresses due to defects
After the purchase of the first mattress we went back into the store and said that we would pay for a upgrade because we didn't want to get a new one every few weeksI didn't have a problem paying for the upgradeBut my issue is after two of those mattresses having the same issuesWe went back to the store to see what we could doWell they no longer make that mattress and the next compairable mattress was another dollar upgradeAt this point as many as issues we had the company should have let us get that mattress without having to pay a second upgrade feeIt isn't the customers fault that it isn't made any longerThen when we paid the upgrade we had to have two mattress brought out because the first and second mattress where delivered dirtyAfter calling the store several times and complaining about lost time at work to wait for the numerous mattresses I asked for a refun

Leather sofa peeledcalled and tried for months to resolve issue and told to wait and wait and wait
Purchases leather sofa that has warranty issues and has not been resolved even though I've called on numerous times

Driver arrived early then left
At time of purchase I informed them I get off of work at 10am On day of delivery I get a call that the driver will arrived early I was informed that then the driver will arrive at 0910- I get a call from my wife at that the driver is at our home I immediately call to let the customer service know that I left work early and I am on my way After waiting for almost 15mins for customer service to answer, they say the driver left I arrived at my home at

I purchased items on September The items have been deliver twice and twice they were brokenThey items were scratched and the glass shattered
I called rooms to go over times and nothing has been resolvedI spoke with Kelly in delivery and Nick MThe leg table and dresser are broken, scratched and the glass is shatteredThey continuously put my delivery back and refuse to give me a reasonable delivery date

We purchased a bunk bed for my sonToday makes the second day they have tried to deliver and once again it's the wrong oneThey seem to not care
For the second time they have not brought my sons bunk bed we purchasedWhen we talk to them they act like we re the ones that should know what's missing from the bed to make it completeMy wife has missed work for the second time in a month and now has gotten trouble with her employerThey tell me they can only Deliver on certain times in my areaWe have complied with there times and have yet to receive my sons complete bunk bedWe cannot miss another day of workThis has become ridiculous and they should be held responsible for thisThey seem to not care and it's just a mistakeWe asked them to just load up a complete bed and send itInstead they guessed what was missing and sent itWell everything they sent we already had at the house from the first deliveryThis is going one two weeks my son has had to sleep on the mattress

Issue with product Customer service lack of empathy and refusal to resolve issue
Upon receiving a sofa sectional from Rooms To Go on August 29th, within weeks of having the product a family member who feel asleep on the sectional woke up feeling something biting her and noticed bites in a consecutive pattern,indictative of bed bug bites Upon calling corporate head quarters of Rooms To Go , I spoke with Alex, Alexis-supposedly a supervisor, and Giovanni/a, who was quite rude We were told that they will not remove the product they will not reimburse for the product and we must handle the issue on our ownGiovanni/a was quite adamant in stating that the bed bugs are not from their warehouses Nor from their delivery trucks and they must have come from someone in our householdWe have lived in this house for years and prior to that my father owned this house and lived in this house for yearsWe have never had an issue with bed bugs or bites from sitting on OR falling

When my table was delivered and put together it didn't the men that put it together didn't drill a 4th hole for the table to sit on correctly
The cocktail table glass fell throughThat's when I noticed I had been missing a piece to this table the whole time the table should of had brackets holes and brackets and only had holes and bracketsNow this table was sent back upon delivery for the same reasonI contacted my sales rep (ERIC)and sent a video showing how the table was missing the hole and bracketHe stated he would have customer service contact mePat called me days laterShe looked at the account and stated I took delivery 08/3/and I was out of warranty and there is nothing that can be doneShe started yelling at me once I asked to speak to a manager and accused me of moving the table prior to when I told herWhich really doesn't matter when I moved the table the point was the table should have come with the 4th hole and bracket, but unfortunately the laz

Not delivering furniture and asking for money back
I ordered two night stands on July 3, 2018, I was told the furniture would be delivered on July 11, between the hours of 1pm-5pmI received a call at 1:saying the driver was running behindAt 4:I tried to call the number that had called me but got no answerAt five I went on web for a live chat while on my phone trying to get inforI asked for ordered to be cancelled and I'm still waiting my moneyIt's July and I'm still waiting on some one to return my money

I ordered a 7pc bedroom set and mattresses from Rooms to Go in late MarchI was guaranteed deliver of these items by April 11thOn April 11th my furniture and mattress were delivered but I was missing all the pieces to my bedI called the company and they said that the bed had been delayed and will not be delivered until May 10thThey seemed surprised that no one had contacted me about thisThey told be that they will compensate me with a refund of my Delivery charges, about $I asked for more compensation but was told they do not offer discount on furniture but only on the delivery chargesI settled for $of in store creditI was told they will have to get it cleared by the District Manager and they would get back to meAt this time I was only speaking with the store Manager CliffOn April 12th I called to check on my refundI spoke with the other store manager WayneHe said that he would be able to get the refund and a temporary bed frame for meI went to the

I purchased of furnitureThe items purchased were:
Queen beds
Queen Mattresses
Box Spring-queen
Platform-queen
rug
I paid CASH for all the items purchasedI was told that I had to except the delivery date because they do not hold furnitureMy salesperson Mike pulled all tags off furniture I wanted and my husband paid CASH for all itemsI received a call the day after the purchase to tell me that the Rug I bought and paid CASH for was sold to someone else mistakenly after I had bought itI told them, the salesman took the gas off the rug so this would not happen, he even made mention of that so it wouldn't happen, and he had the tags when he rung up my orderI told them I wanted my money back for the rug right away! I was then told that they cant give me my CASh back that I have to wait 5-days for my CASH to come back to meI explained I did my part and bought the rug, they sold the rug and now I need my money backI shouldn't have to wait 5-day

Poor Workmanship & Design flaws in purchase dining table caused easy Damage and RTG Customer Service is not replacing or fixing it
We purchased Del Mar Ebony Round Dining Table (SKUs XXXXXXXP, XXXXXXXX, XXXXXXXX) and chairs on 10/29/from Store #: (NW FREEWAY, CYPRESS, TX XXXXX; Revdex.com site did not have this store listed)Our order noXXXXXXX which also contains a bed set we bought as our house was flooded during Harvey Hurricane
Our troubles began when one of the glass and table joints got ripped off on Jan when we were having dinnerIt seems the table design is such that it is not supported well enough and can easily breakWe filed a damage & repair report with your customer service department and after much pleading they sent someone to take a lookThe warranty claim did not get approved citing customer damage
Our complaints:
The weake MDF wood construction as well as the loosened center joints are such that if a senior citizen gets up fro

I purchased a bonded leather sofa from this storeThe entire sofa is now peeling
I have never had this type of sofa and have taken immaculate care of it I cant believe stores are selling this to consumersIt was not a $4K sofa but I did not expect the entire sofa to peel

Furniture repairs did not work so they were suppose to replace but they are denying that my furniture is damaged,,
on 2-26-I bought a couch from rooms to go , later I even bought the extended warranty which Is still in effectI believe in Dec the couch portion of my couch/chaise sofa was damagedI called rooms to go to come and repair the damagethey sent out a technician and he tried to repair and stated to me then that If it broke again they would replaceso in april of I called back to rooms to go and they gave me the hardest time , but they agreed to replace I never have received the replacement to this day,, I called back when I had time and it was in august of and they stated I needed to call the warranty people to get it resolved I called them and they stated it was damaged within the 1st year and I needed to go back to rooms to go I called back and again got the run around so I decided to go back to the store where I bought it from in the wood

Received defective furniture, told wrong things by customer service, wrong parts ordered to correct issue, pillows taken, still unsatisfied
Ordered furniture on 3/19/Received all of the ordered furniture on 3/except an accent chair that was scheduled for another dayWith the delivery I received a sofa that had no legs at all and an damaged loveseatI called customer service and first rep told me that it was required they send a technician out to repair the loveseat and that she was ordering legs that were missing for sofaShe wasn't nice and never apologizedA couple hours later on that day I decided that was unacceptable to have damaged furniture repaired when I bought newI called back and a nice rep told me he would take care of it and ordered a replacement loveseat to arrive on 4/with my accent chairAbout a week later only leg came for the sofaI called customer service back and another rep said she would order the missing On 4/a tech came out to put le

We purchased what we thought was a beautiful dining room setWe have had it over a yearWe rarely use itThe chair leg broke while he was sitting
The chair broke a leg not at the joint but right in the middle of the legMy husband could have been hurtHe is not obese either, average size
WE took the chair and the broken piece to Rooms to Go and asked for a replacementThey seemed very gracious and said that we didn't have to bring in the broken chairThey said that someone from management would be contacting us within the next hoursThey contacted my husband and told him that since the chair was over a year old that it is their policy that they do not replacethey said that they would send out a technician to repair itIt doesn't look like it can be repaired to meI mean, it broke clear in the middle, clean cut

am Saturday June delivery truck damaged my front gate beyond repair I reported the damage immediately am same day to the lady that called to ask how the delivery went.She said quotSomeone from delivery will be calling you soonquot Customer Service says quotDelivery dept has to business days to call mequot Friday June was the 5th business day I am filing this claim at pm on Monday June and still no call from the delivery dept.Cindy at Customer Service just said quotI have reached out to our claims department directly and have asked someone follow up with you as soon as possiblequot I39m not holding my breathProductOrService Sleeper sofaOrderNumber XXXXXXXX