Rooms To Go

salesman didn't informed us to call office if we had a stain on material, but the Josh in customer service did
We put a chemical that they supplied on the chairThen it got dark and my husband put a blower dryer on chair, hoping to dry itInstead it burned materialBesides there is a stain on the wood where you would sit
I've called numerous times and they say,"We're not responsible." The problem is I did pay for the chairs to be treatedThen why didn't the liquid roll off instead of being absorbed into the material?

After reviewing my policy of my day terms, I feel that you basically robbed me! My salesman and your staff told me that I had a payment of $and I made that payment on time and some every single monthI just made my final payment being earlier than the day stated and had to pay extra than what was owedOver $extra, or if we want to get real over thousands extraYou are snakes and t ou need to learn what proper sales are about when dealing with someone who actually meets the payments on time and goes above and beyond to make sure they pay before the date that was stated to themI will NEVER do business with you again! I have now paid my furniture off and as I stated above before the stated date that it was due, and was still charged a *** ridiculous amount moreI don't know how you can advertise yourselves as a respectable company! You are crooks! Have a wonderful daySincerely,
I Will never do business with you again, and will spread the word to others
*** ***

After several delivery issues was promised a $credit after speaking with Josh Sin corporate and it never happened
I received my first delivery that was supposed to include a bedroom set, sofa and chair on Dec24th 2015, however, the sofa was damaged and did not come off the delivery truckI was told RTG would be contacting me to set up another delivery but did not hear from them so called and set up another sofa deliveryShortly after that call I noticed some issues with the chair: a bare, rusty metal area on the side where the label had fallen off, brown smudges that would not wipe off, and a large scratch down the middle of one of the metal legsI called back to have another chair delivered and was told it would have to be separate from the sofa deliveryThe sofa was delivered without any issuesThe next chair arrived on Janbut was not acceptable as it had large indents down the side and arm, and scratched/smudged leatherI set up another delivery and discussed

I purchased a piece leather set in that started peeling shortly after a yearIt was also defected because it kept separating as well!
I purchased a 3pc leather set which included a in tv/ two tables and tv stand in 2011after purchasing my new houseA few months afterwards the love seat started separatingRooms to go did send someone out and he reattached the metal brackets underneathMy wife was not satisfied but I dealt with itIt would often detach but I would fix itShortly after a year my wife noticed small peelings/ tearsMind you we live alone no kids, animals, etcthe tv also has lines through it now as well which I can deal with cause it's a plasma tvI phoned the local office and was advised the warranty I was sold and purchased was only to treat the leather and not cover any issuesThe couch continued to peel and rip so I contacted a corporate number I located onlineI was advised it was over the year and nothing could be done! I have different friends

A dresser and queen bed stained our carpetsWe called customer service and were told by Mario, he did not care about our issue
On 9/20/we purchased several pieces of furniture, order # XXXXXXX from sales rep, Maude Lfrom the Plano, TX store, #
When we moved the furniture to have the carpets cleaned we noticed brown stains left by the plastic caps on the legs of the furnitureWe called a carpet cleaner and were told the brown coloring in the plastic caps on the legs of the furniture had dyed the carpet brown in those spots and could not be cleaned
We next called customer service at Rooms To Go and were told by Mario there was nothing that could be done after years and that he did not care about our situationWhen we asked him if we could speak to some one else, his response was there is no one else to talk to
We are not looking for new furniture, but we were expecting a better response from customer service than I do not care

dining room chairs peeling I bought in Thought warranty purchased covered but didn't
Although I bought dining set in I hardly have used and live aloneThe seat part of of the chairs is peelingThe lifetime warranty I thought I purchased I was informed has expired

Mattress that was delivered was delivered with a hole in it
a complaint was madea person was sent out to inspect and photograph the damage.This was done twice and both times RMG stated damage was done by customereven after I explained we did not do this
Still have not been contacted by the Co.All I want is what was promised by the warrantyRTG was contacted with in days of the saleI want the mattress repaired or replaced and an appoligy for assuming I was lieingNot the place to buy furnitureBad customer service

Bad product to begin withRefund process bad
You're probably better off going to a competing companyThe product is terrible, the customer support is terrible, the delivery is terribleBought a couch almost a year agoAfter months it went flat (not to mention it was rescheduled times), called, called again, called again, then got only two new cushions (the couch has five), had a "technician" come to inspect, then had to send pictures in, called again, called again, then finally a in store credit was issued, spent another $1000, delivery rescheduled AGAIN, couch shows up at 10:50pm, ripped in the back, no legs, rude delivery, and here I sit months later with a flat couchIt's the grey, oversized, Cindy Crowford "best seller"Don't fall for this company

I have ordered a new bed from the Rooms to Go Kids that is adjacent to this store They have continuously sent a used or damaged bed
I ordered a child's bed months ago The first bed delivered had a crack in the wood frame and the backboard was ripping off of the headboard We told them of the discrepancies and did not accept the full completion of the order All notes were written in the delivery log Customer service offered to keep a partial bed there and bring a new part at a later date When the second headboard section was delivered it had deep scratches along the entire side of the headboard We did not accept the damaged furniture, requested another delivery and logged the complaint to the delivery log Our third delivery, we were told, was being expedited and inspected by a quality assurance representative prior to loading it on the truck for delivery This part arrived with a damaged corner about inches long and damage along the side that was about inches lon

This is the worst experience I've ever had dealing with a business

I ordered a beautiful bedroom suit for my grandsons, it was supposed to have been delivered 8/21/between 10a-2p At 335pm my daughter in law called and stated the delivery truck was on our driveway (pretty long drive) but it had hit a wire and they were out taking pictures (old phone wire) I received a call from RTG at 347pm asking if I could see the delivery driver I told them no I couldn't that they had backed up and left(With my furniture still on the truck) This guy asked me if I had a truck that we could meet the driver at the beginning of our drive to load the furniture on I told him yes we did He was going to call the delivery guys and have them turn around and bring my furniture back 1-1/hrs later after not hearing anything I called RTG back and was told by Christine? "Ma'am our delivery guys had to go to another delivery" She could not give me a time that my furniture would be delivered I asked her to have someone call me back to let me know when they would be back No one ever called I call back this morning and was told I would have to wait hrs for the furniture to be put BACK in the warehouse before my account would be unlocked in order to get a new delivery date and time Very poor customer service I should have had a NEW delivery date given to me yesterday instead of now playing a waiting game I will never purchase from RTG again, and I will tell everyone I know what a bad experience I had

Lack of Customer Service!!!! Poorest customer service ever experienced!!!
I bought a living room set 4/for a vacation rental in FL - I live in MississippiI drove hours the morning of the delivery 5/only to be called hours after the furniture was scheduled to be delivered to be told that it was not going to be delivered that day due to delivery truck was broken downI was offered ONE CHOICE - a delivery the next day - which is a SUNDAY and MOTHER's DAY!!! I told the customer representative that I do not live in FL and had to drive homeI offered to pick the furniture up myself but she kept repeating that my only choice was a next day delivery!!!
I continued to remind her that the condo is vacant and there is NO ONE to receive the furniture and let them inI asked to talk to a supervisor and she was no help eitherMY ONLY OPTION WAS NEXT DAY DELIVERY!!!
I have renters that are scheduled to check in for there FL vacation on Wednesday 5/I offered them the option of

I ordered a table from rooms to go early April (7th or 8th) which they informed me it would take two months before it would be instock which I agreed toThey brought it out to me June only to have the delivery men break the glass topI called the store and had a manager tell me that it's in stock and they would send me out a new glass top on MondayMonday comes and I hear nothing, I called the call center and they informed me that the order was cancelled, which I didn't cancel itThey also stated that the glass top would not be back in until the end end of JulyCalled the store and found out the manager randy had cut me a check for the glass top (which I did not ask him to yet) but did not cut a check for the base or chairsHe did not say anything about giving me my money back for the base of chairs so finally after him giving me the run around they were giving me three different checks instead of oneI received all of my money but the delivery fee of $69+ dollars which

Because I changed my delivery date I was told I had to wait 2months for my furniture
I purchased a living room set beginning of may and a bedroom set about middle of mayHad them both scheduled to be delivered june 15th to my new homeThe living room set totaled around and the bedroom set close to dollarsMy apt was not finished on the 15th of June I called the rtg call center and rescheduled for the following monday the 19thI was told "no problem you are all set." well come monday I get a text with only one order set to be delivered which was the living room setSo I call the call center and ask when is my bedroom set coming? the lady said when u change your delivery date the product goes back into inventory and you will not get it until august 23rdI told her I wanted to cancel that I could not go two months without a bed or dresser! she said I would have to call the store to do thatSo same day I called store and talked to priscilla the lady that sold it to meShe

The mattress I bought currently has a body impression and is breaking down on me and I'm and it's causing me to have back problems and lose sleep with discomfort
Product_Or_Service: King size mattress
Order_Number: XXXXXXX
Account_Number: XXXXXXX

After purchasing a wood table and chairs from Rooms To Go in February 2016, the table has white spotsSaid table missing finish that matches chairs
On February 22, I purchased one counter height table; sku number XXXXXXXX, two counter top stool; sku number XXXXXXXX and two counter height benches; sku number XXXXXXXX from Rooms To Go at State Road 50, Clermont, Florida, 34711, phone number XXX-XXX-XXXXThe sales clerk was Raziq AzizThe Order Number is XXXXXXXX.The payment was $in cash and $on a debit cardThe purchaser is *** *** of XXXXX *** Glove *** Winter *** Florida, XXXXXTelephone number is XXX-XXX-XXXX
I purchased the wood table and chairs in February of and noticed white stains appearing on the table on or around August I called Rooms To Go shortly after and a customer service rep came to my house and took picturesThe gentleman noticed the white hazing look on the tableHe took pictures of the table and stated he w

Don't want bed &a adjustable base
Don't want order # XXXXXXXX, queen mattress & adjustable baseDan,mgr,said no return policy on base

Rooms to Go falsely advertised sale prices on their website for cyber Monday and refused to even hear my complaint
I purchased a living room and bedroom set on Cyber Monday as they advertised a sale of 40% or more giving you the option to sort through the sales based on the kind of set that you wantedI then chose the bedroom set looked through all of their sets and the prices were marked in redThere were no differences among the sales prices between the furniture featuredNo mark downs advertised or anythingI went on the website today where there is no sale and the prices are the exact sameI called customer service and then was directed with sales after waited on hold for over mins I was told by someone by the name of Steven that the price had went up a total of $dollars and that was the saleI then asked to speak to a manger which he refused and said there is NOTHING that can be done for youI can't say I've never had such terrible customer service because terrible

I bought a bed that is missing a rafter in my opinion and I bought a sofa which started peeling before the three year mark
Problem description:
I purchased a couch that started peeling at the three year markI was single and hardly used the couch and I couldn't believe it when it started to peelRooms to Go should be responsible also for this couchI just want a NEW couch to last for at least7-yearsIs that too much to ask ROOMS TO GO?

Poor products, customer service quality, and willingness to compensate my inconveniences
Horrendous business practices - totally dissatisfied with the products purchased and services renderedThe furniture was not assembled properly, or was missing nuts, bolts and screws to assemble the furniture properlyThe bed collapsed on the first nightIt was here when I discovered that the bed did not have all of the correct assembly piecesNot to mention I had to sleep on the floor for two weeks after my bed collapsed, because I had to wait for a new delivery date to replace the defective bedCalled their customer service on a number of occasions to try and rectify all of the issues with my order, but customer service only added more problemsFor example: sent more wrong parts (screws to assemble the handles for the dresser),the driver was extremely late, so I had to take off an entire day at work to wait on my re-deliveryFurthermore, Customer Service wasn't remotely willing to compen