Rooms To Go

My console love seat needed repairs after only a few months of use Rooms To Go never fixed the problem, even after replacing parts
My console love seat needed repair and was never fixed Rooms To Go took up the whole warranty period ordering parts and stalling They have horrible communication between their customer service deptand repairsThey can't track parts or delivery and don't follow up on repair orders
The cushions on my love seat sag to the outsideAdding more foam was the repair techs only solution It did not solve the problem They ordered replacement cushions but only one showed up at my homeThe technician could not repair it on-site so I had to re-order the missing cushion and then schedule a shop repair, all with departments that don't communicate with each other
In the end, the cushions STILL sag towards the outside of the couch
Here is my record of contact with them:
Ordered in February of
Repaired once
Repair parts ordered in Jun

Rude customer service and after mattresses still a defective mattress in my house
Lowered my credit card limit wothout my permission
This all started approximately year agoI bought a mattress it was defectiveI was sold a kids mattress and not informedIt has been exchanged and upgraded times and still defectiveOne of the exchanges happened the next day so I spent a night without a bedI tried to purchase more items and my credit limit was decrrased without my permission yet the automated recording says different than the customer service associatesEven after all the inconceniences with multiple defective mattresses I am still a loyal ccustomer

I paid for stain replacement and they will not replace the stained cushions even after they verified that it is still under warranty
I spoke with Jonathan a representative from Rooms To Go about a stain on my couch despite the "stain protectant" that I purchasedJonathan verified that the couch is still under warranty for this and the cushion could be replacedI also let him know my new address/place of residence and he said he would follow upHe emailed me today 5/8/saying that I was outside of the rooms to go areaThis is actually not true as the company gives you the option to order/ship items to Oxford MS and they have stores/locations near my areaThey do not want to replace the cushion that they tricked me into buying "stain repellant" for and are trying to lie to me about the reasoning

delivery damaged dresser
Difficulty in receiving delivery
1st delivery damaged dresser
2nd delivery did not call/notify
3rd 2-6pm delivery, no show.Called 5:50pm said it would be later
3rd 6-10pm delivery, no show.Called 9:said Supervisor would call in the morning
4th No Call from Supervisor
5th (Dec 26th)7am-10pmI CALLED, was told 11-2pm delivery....still waiting
Loss time form work for a problem they createdRooms To Go DOES NOT CALLStore Manager John said he would call after 1st delivery about damaged merchandise, no callLarry salesperson was to call us back, no callDrivers did not call ahead as was instructedMaybe this time?????

On or about July 3, my husband and I purchased a dining room set including a table, chairs, a bench for a total of approximately $(order # XXXXXXX)The furniture was warranted for one year against defectsThe chairs and bench have performed very wellUnfortunately the dining table was defective in that the surface was unreasonably soft as was the finish Scratches immediately started to appear despite all reasonable efforts to prevent them, including use of place mats, trivets etcIn January I called Rooms to Go provided by them for warranty service and on January 24th they set a representative to examine the tableHe took pictures which I felt did not reflect the extent of the scatching, said the table would have to be replaced since the defects involved the whole top of the table, and that someone would call I did receive a call which to my surprise denied my claim without explanation
Product_Or_Service: dining table, chairs, bench
Order_Number: XXXXXXX

Rooms to Go made deliveries to my home in the past month The 1st delivery they damaged my wood floorsThe 2nd delivery they damaged my door fram
We purchased queen bedroom sets on 09/16/ The first set was delivered on 09/27/ We immediately reported the damage to our hardwood floors to Rooms to Go within an hour of delivery The second delivery was on 10/18/and they damaged the chest and my door trimOnce again, I immediately reported the damages to Rooms to Go within an hour of delivery They then referred me to their claims department where I was offered $for all damages I told them this was insufficient since I would have to hire a contractor to come out to replace the damaged flooring pieces and the door trim A contractor would have to buy a whole box of the flooring since you cannot buy just pieces The cost of the flooring alone is more than the $they have offered Additionally, they want me to provide them with estimates from contractors w

My compliant is Bait-and- switch
Rooms to go advertised by a mattress an you get a adjustable base valued at $for $
they don't have any
I visited the Rooms To Go store two weeks prior to my purchase on September 3,I was shopping for a mattress and box springThe sales associate explained the store had a sales promotion going on," buy a mattress and you get a adjustable base for only $99.99"(retail value $1200)." Its sounded like a great deal!" I had been shopping around and no one had a deal like this I asked did they have the items in stock and she said no," but we get three trucks a week"
I didn't buy that day because I wanted to speak with my wife and consult with a very knowledge mattress associates I'd met at another store competing for our businessAfter speaking with my wife, we decided to speak with the competitors to see what they thought about the promotion Rooms To Go was advertisingThe competitors all said" if they're willing to give you

Electric Recliner stuck in upward position and rooms to go wont repair issue
So in a nut shell over a year ago I purchased an electric recliner Kingvale Black XXXXXXXpThe problem is simple and can easily be resolved if they were more customer service basedThe recliner is stuck in the upward position and I cant lower itThe product only had a month manufacturers defect warranty and was told to Google to find a repair techI called over dozen places non of which would even touch it do how difficult it was to get the parts from rooms to go in order to replace itI called back and they finally agreed to sent a tech as a courtesy call which seemed like it went well, the tech took a few pics and could not repair the sofa due to an recent changes in the parts since mine was a year older modelHe stated that he would order the harness and once the parts arrive they would send a tech to fix itI then get a call on XXXXXXXX from rooms to go stating that the call was just a courte

I will never order from Rooms2Go again!
I recently purchased my first apartmentI have always heard good things about Rooms to Go so I decided to pick a dining room table set and a loveseat and sofaI set the deliver date for SaturdayJune I let my boss know in advance what was going on so I could have the day offFinally, Saturday comes and as the men are putting the legs on my furniture, the loveseat legs wouldn't screw into the couchUpon inspecting the couch, the delivery man noticed the hole was welded too small and there was no way the leg's screw would fitI called Cusromer Care and explainedThe loveseat sat on my bare floor for four daysI was told the next available date would be today, June This was a huge inconvenience as I work Tuesday-Saturday and couldn't let my boss know in advanceI was given a window of 4-My mother stayed in my home since my boss wouldn't let me off and greeted the delivery menAfter the couch was brought up, they all leftI come

Delivered wrong set of couches and they were late! when I call customer services they were TERRIBLE at listening and getting my correct set on time
On 06/26/we bought sectional couch from RTG on Glenwood ave Sales Representative, Anita was wonderful and very nice, I was actually very happy and impressed with the service I got at the store on Glenwood ave
My couches were scheduled for delivery for 7/3/from 10-pm Costumer service repcalled to inform me they would be late; the couches arrived at 3:00pm When the couches arrived I realized it was the wrong set and there was an oil stain on one of my pillows! We told the delivery guys and they just left the couches and told us to call customer service who would take care of the couches They left the couches and left I called customer service and they wanted me to wait another week to get my correct set deliveredAfter spending an hour on the phone with the costumer service representative I was finally able to

Two delivery attempts and furniture was damaged both times Now told have to wait yet another week
I paid for the new furniture, including delivery fee on 7/16/ Delivery was scheduled for 7/ Two pieces of the furniture were damaged on delivery I explained that this was the second time it happened (had to file a Revdex.com complaint last year to get it resolved for the same reason) and they rescheduled delivery for 8/ I asked them to open the boxes before delivery to check for damage The items came wrapped in blankets because they "Checked" for damage There was a hole in the back of the dresser approximately x inches in diameter There is no way they could have missed that when checking for damage They are now telling me I have to wait yet another week for another attempted delivery I am not satisfied with this and have asked for a refund they refused

Dissatisfied Mattress purchase
Purchased a mattress from Rooms to go only because I was told the mattress would have a sleep comfort warrantyReceived the mattress on 6/7/16, and the mattress comfort level was not what I expectedDecided to wait a few nights to see if the firmness would change or provide the comfort I expectedLast night sleeping on this mattress was awful, my husband and I started rolling as if the mattress was used previouslyPlaced a call to local store expressing my concerns to Mgr Mike about this supposedly $3,mattress which I purchased during the Memorial day sale for $Honestly, his response came across insultingComparing a mattress to a pair of shoes indicating you should wait days to ensure I adjust to mattress insulted my intelligenceSending a service technician out to check a mattress I'm sleeping on will not improve the comfort of the mattressI'm totally dissatisfied with this mattress from Rooms to go and the service response

If it were up to me, I'd literally give this place starsI purchased a sectional during memorial day weekend, but ended up finding one that I liked better somewhere elseYou'd think the cancellation process would be smooth and easy, but it was an absolute nightmareIt took business days (regular days) for me to receive my fairly hefty refund ($$$$) because of a lack of communication on the store's behalf and corporateJust to break down the timeline, on 5/- I purchased the furnitureThat night (5/27) - I cancelled the order and spoke with different people at the store (Willow Chase Location in Houston, TX) about the cancellation and refund; they said it would take a while for processingOn Wednesday (5/31), I email customer service requesting an ETA on the refund and they say 7-business days for credit cards; up to business days for debit cardsI used a debit card so I'm like sheesh days is forever, but I can try to be patientbusiness days go by (almost a month) and I still don't have my refund so I get worriedOn 6/22, I call customer service and discuss the refund only for them to tell me that I was supposed to be notified by the store to come in and swipe my card to get the money back OR they could mail me a checkSo of course that same day, 6/22- I visit the willow chase store location to get my refund FINALLY and I ask to speak with the manager who never apologizes and pretty much blames me for what occurredIt's the principle of the matter at this pointI'm complaining because someone clearly dropped the ball on thisI was patiently waiting for my refund (BUSINESS DAYS would've been this upcoming Monday) and essentially I would NOT have received it by COB Monday because no one ever processed it and no one ever explained to me that I would need to return to the store to swipe my cardTo make matters worse, the manager was not helpful at allShe pretty much tried to tell me that her workers followed protocol and they say they told me but of course, I told her this DID NOT happenWhat sane person would just let a company hold $1,worth of their money for days if they KNEW this informationI'm even more upset now because of the way this manager, Patti, handled our conversationIf her team was waiting on me to respond or decide, why didn't they ever follow up with meIf they were so-called waiting on me to come in, why didn't anyone ever call me or email me to check in and say, "hey, you have a refund of $$$$ just sitting on our books in accounting--how would you like to get that back"Furthermore, if a customer doesn't come in, why doesn't this company automatically move forward with sending a checkI mean something sounds off and seems like money is being mishandled by the stores finance departmentsWhat company would just keep a customer's money for days (business days) knowing the person cancelledAnd on top of all of that, this manager, Patti, NEVER APOLOGIZED for the inconvenienceI'm extremely upset by the way this situation was handled and the way I was treated and honestly, Rooms to Go owes me an apology of some sortThe willow chase location's customer service sucksI will never support this business ever again because of the nasty taste that has been left in my mouth by this situation

I bought my kitchen table months ago and now it has swelling from moisture in the table from cleaning it Rooms to go is refusing to do anything
Order number XXXXXXXX Problem showed up a couple of months ago I am being told that the moisture in my kitchen table is my fault for actually cleaning my table after my family eats off of it At no time has any water set on my tableBut I do not know another way to properly sanitize a table other than to whip it down When I was sold this product, I was not told that the table was for looks only and that it should not be used because it cannot be cleaned after such use I have had a wooden table in the past for a kitchen table and never had this problem If the table was properly sealed moisture touching a kitchen table would not result in swelling I purchased this table to use to sit with my family and have meals at not to just look at If this product cannot be used for that purpose and properly cleaned then it is defectiv

The side panels fall off as soon as we get on the bedHorrible customer serviceNew set even worse than originalRude store manager Jason clermont
/Nantucket-Breeze-White-3-Pc-King-Panel Bed/XXXXXXXPIt took a month just to get the set delivered
The Side panels fall off as soon as we get In the bedClips don't attach properly to hold it to the head and foot board It has taken over three weeks just to process a returnThey don't show that we refused the second even worse set We have been given the runaround Still haven't picked up the nightstand so we can finalize this return and find a new set elsewhere We were assured by the office manager in Claremont but it would only be two days before the return was processed and they would come pick up the nightstands it has been three weeks and still nothing We redid our whole bedroom based off of that set and now we cannot find a similar one somewhere else We spent thousands on the set for it to be such a piece of junk

I purchased furniture paying for it in cash When the furniture was delivered most of it had damage or some sortThe company left the furniture and sent someone to try and repair it It was then determined that it could not be repaired and new items were ordered Upon delivery, the furniture was damaged againOnce again it has to be ordered again At this point, someone from corporate office called and rather than showing empathy, laughed at me that I could not get my money back and scheduled another delivery for January 13thWhen I expressed my concern, the gentlemen hung up on me I went into the store and the store manager was not any more helpful except she was able to move the delivery date to December 23rd I again expressed my concern and her response was "Maybe the 3rd time will be the charm" Shouldn't I as a customer expect to have it right the first time? If it isn't correct the 3rd time, how many times do we go through this? I have to wait at home each time takin

Hardware not with deliveryGetting excuse after excuse of why assembly not taken place yet
Purchased bunk bed 11/11/17.Delivered 11/22/No hardware with deliveryCalled customer service 11/22/17- going to overnight hardwareCalled customer service 11/24/17-hardware being overnight'ed 11/24/17.Called customer service 11/27/still no hardware-going to schedule someone to come assemble bed.I told them to refund down payment and send someone to retrieve bedWas transferred to the Destin store-spoke to manager named John-stated he would try to expedite someone to come assemble the bed and would call me back 11/28/17, I told him to refund down-payment and send someone to retrieve the bedJohn did not call back-I called Destin store and John had taken the day offWas transferred to customer service-spoke to Rose-was going to send request for someone to come ad assemble bed and call me back, but it would not be today because she was leaving in minutes.I told Rose I wanted my

Refusal to warranty a defective item
I purchased a recliner that has a manufacturing defect that caused the arm of the chair to collapse internally in certain areasA technician showed up and took pictures of the chair externallyThe damage is internalCustomer service blamed me for the damage and refused to cover it under their warranty

They deliver broken furniture not once but TWICE They lied about who to contact and when and LIED when the said they couldn't pick up defective furniture They failed to show up TWICE for deliveries Their system is such that no one is accountable and quite frankly no one cares Buyer beware! They are full of excuses and empty promises
Product_Or_Service: Curio Cabinet
Order_Number: XXXXXXXX

I bought furniture with promise of a inch tv
I bought furniture with a promise of a inch televisionI have called three out of state Best buys and still no television