Rooms To Go

advertising, advertise lower rate and charged more
Ordered advertised furniture package Checked out and after everything was charged, noticed that the amount charged was more than what was advertised Addressed it with the salesperson and then she proceeded to state that it was a "glick" in the system Addressed that it should have been caught prior to me being charged She seemed annoyed that I was arguing over a small difference But that small difference accumulates to alot of money if there were hundreds of purchases of this package which she seemed to not understand or even care The salesperson didn't even apologize until I addressed that she didn't apologize for the error The point is that if this advertisement was incorrect, how many other advertisements were incorrect across FL If Rooms to Go didn't correct or address it they could have taken in hundreds of thousands of dollars on this advertisement Even though it was a small amount, it could have bee

The RTG in fort myers has promised me a deselection twice, because they admitted they messed up on my saleNo one responds to me know
I purchased my furniture last year, in the rooms to go in fort myersLisa sold me my furnitureShe also sold me the warranty, and insurance on everythingShe reassured me multiple times that everything was going to be coveredI told her I have a daughter and with white things get dirty, with jean stains and everything would be 100% coveredI asked, "are you sure? Because I don't have to get whiteI can get another color"She reassured me so well that I bought the warranty on everything
A year later, my white couches and dinning tables look dirty and won't get cleanI called the number to make a claim, and they denied meThey told me that I couldn't be covered because my warranty is only food and beverage
I went back to the store and spoke to Lisa againShe said "omg I am so sorryI remember youOmg they should have converted you

Unable to reach management to fix delivery issueAfter days of calling and visiting business, still have not been contacted or helped in any way
On 2/17/I went to this location to purchase a bed for me sonI worked with David B.for well over an hourI chose the Disney Collection Lightening McQueen Twin BedDisplayed for $I also purchased a mattressTotal cost of the order was $paid by DebitOrder #XXXXXXXHe drew up the order and incorrectly processed it, so he had to draw it up againI picked my delivery date of 2/24, paid and leftOn 2/the bed was delivered and assembled by Rooms to GoI was asked to sign the delivery paperwork and the delivery guy said something about me deciding not to go with the spoiler portion of the bed and that I should probably get rubber plugs to cover the holes left in the head board of the bedI said no I ordered the whole bedHe said the spoiler was not included in the order and I should call the storeAs soon as he lef

I have a chair that was used once and the back support is broken and Room's To Go is refusing to repair/replace it
I purchased a dinning room set of a table (with leafs) and chairsI also bought additional chairsThe additional chairs sit in the Connors of the rooms as accent chairs and we only use them when we pull out the leafsWe had a family get together and my wife told me her chair was wablyI checked it and found that one of the back supports (left side) was free to move and looked like it separated from the chairRoom's to Go said that the chair was broken in the house and they refused to do anything about itThe chair is covered with leather and you can't even see the area effected so I don't really know how they can even determine that without investigating it

Love seat that was purchased had frame issuesWill have to go weeks without furniture while repairs take place
Order # XXXXXXXPurchased in December from the Rooms To Go in Fort Worth on Rain Lily TrMy husband and I purchased a matching couch and love seat from Rooms To GoWe noticed that the cushions on the love seat were starting to fallThis was strange as we had always kept couches for 10+ years and had never had an issue like thisWe had only had the love seat for a little over a yearOn February 25,2016, I called and set up a warranty claimThe technician came on March 4, to look at the love seatHe told us that it had a framing issue and that it could not be repairedHe also stated that Rooms To Go would replace the love seat with a new oneOn March 10, 2016, I had not heard from Rooms To Go regarding my claim, so I called customer serviceThey said that the service department would be calling to schedule a pick up of the love seat to be repairedWe

The product provided was faulty and store refused return
On 07/17/I ordered a daybed and trundle and a dresser from Rooms To Go The purchase totaled $1,and was broken down into two orders due to the items availability and delivery date I paid $via my bank card and the remaining balance was financed through Tidewater Finance Company The issue is in regards to Order # XXXXXXXX, it was originally scheduled to be delivered on 08/05/ I was informed the product would be delivered between pm and pmat 4:pm I received a phone call from dispatch informing me that the deliverers were running behind and needed to change the time frame to pm-pmThe later time that was not an option for me and as a result had to be rescheduled After a number of phone calls throughout the week the order was finally rescheduled for 08/23/ Upon delivery on 08/23/the Daybed Bookcase SKU# XXXXXXXX was defective and the delivers were unable to assemble the product

The furniture I purchased last year was bought with a warranty for spills if anything were to happen they could come out no questions askedThis was extra service charge add to the cost of the furnitureWill I called had them to come out as I had spills on the couchThe tech was came with a towel and and bottle at my house for a total of minutesI called the company questioning the what service did I pay for, she explained that I she could send someone out again Then as I was venting to her she hung up the phoneNever called back I called again never got anyone on the phoneSo I went online chat I was talking to Josh I asked for the name of the manager he told me he could not give me a phone number to a managerI initially asked for a manager name to email my compliantSo finally he got Tiffany online she was terrible she screen shot the conversation in which I have as well, then offered to help me with my issueShe told me that the customer service person said I hung up on

defective product
Last July I bought a Key West model bedroom set in Rooms to Go at Okeechobee Blvd, West Palm Beach, FL The set consists of a queen bed, two night tables and a chestThe bed has a mattress that can be lifted with a remote control and a conventional mattress on top of it
The delivery took place a few days after the purchase and the staff put together the set in a defective manner, so that the side boards of the bed are released from the head and foot board without any reasonOur repeated phone calls resulted that a team of customer service was presented to try to solve the problem, but without success
This nightmare is that no matter what movements occur on the bed, it is dismantled spontaneously at the slightest contact and the foot board falls apart by itself, without even touching itIs for this reason that we need to use an inflatable mattress while we need to keep paying the monthly payments for a defective product
Our demand is that we want

Purchased mattress that is very uncomfortable Called store was told to jump on mattress to loosen and no return policy
Order #XXXXXXXX Store # Purchased King Mattress $1,on 7/15/ Mattress delivered on 7/18/ Slept on mattress first night and could not sleep Woke up stiff and couldn't move Called the store on 7/19/16, the next day, to return product and was told by Salesperson to jump on the bed to make it more comfortable Manager said they have a no return policy and to give the bed days and it will feel better I am stuck with a mattress that is uncomfortable and have no options to return bed This is a terrible policy I cannot believe they told me to jump on the bed to make it better I would like to return this product so that I can get a mattress that is comfortable

R2G attempted deliveries of the same couchEach couch was damaged in one way or another
Dear Rooms To Go Staff,
We are writing to inform you of the unacceptable multiple couch deliveries of the same couch we received between May and June
Upon the first delivery, on May 14th, there were at least five areas damaged from pulled seams, permanent indentations, or discolorationOne of the delivery men said this will happen on the replacement couch as wellWhen I asked if every piece of furniture from this company will have something wrong with it, he replied, "Yes, this is how they come."
The second delivery, on May 18th, came and after set up we realized it was worse than the first couch we receivedThere was a long scratch across the top of the couch, corners were damaged, and again seams were pulledAfter speaking with the same delivery man from the first attempt, we agreed to open the next replacement couch outside and look it over before trading out the couches
Wi

Product starting to fall apart after years
Purchased a living room set (faux leather) from Rooms to Go for my property rental business in Cudjoe Key Fl I then had one of my owners of another property buy the same set after months Both of our sets are completely frayed and literally breaking apart and falling apart in the structure of the fabric I called Rooms to Go and they said my year warranty was over and there was no recourse The fabric appears to be literally be dissolving in some fashion and separating Rooms to Go has had no interest or follow up to resolve the matter other than to say the year warranty is up Really? Would anyone buying a couch/loveseat set be expected to have that set for one year before it began to fall apart, quite literally We have both purchased another couch/loveseat set from another purveyor

FURNITURE IS SHOWING WORN AREAS BETWEEN RECLINER SECTION AND CENTER OF COUCH
I PURCHASED A FULL MOTION LEATHER COUCH AND A RELINER FROM ROOMS TO GO ON 02/18/ THE FURNITURE WAS DELIVERED ON 02/26/ TODAY I NOTICED THAT THE LEATHER MATERIAL WAS WEARING BETWEEN WHERE THE RECLINER SECTION AND THE STATIONARY SECTION OF THE COUCH ARE I IMMEDIATLY CALLED THE CUSTOMER SERVICE NUMBER TO GET SOMEONE TO REPAIR OR REPLACE IT I WAS TOLD THAT BECAUSE IT WAS OVER A YEAR AGO, THEY CAN NOT SEND SOMEONE OUT TO SERVICE THE PRODUCT THIS WAS A TWELVE HUNDRED DOLLAR COUCH AND I SHOULD CERTAINLY THINK THAT IT SHOULD HAVE MAINTAINED IT'S INTEGRITY LONGER THAN THAT (MONTHS) I WISH I HAD INSPECTED MY FURNITURE SOONER ! WHAT A TOTAL LACK OF CUSTOMER SERVICE THE LAST COUCH I HAD WAS BONDED LEATHER AND EVEN THAT LASTED THREE YEARS BEFORE IT BEGAN PEELING AND SELF-DESTRUCTED THAT WAS WHY I PURCHASED A LEATHER COUCH SO THIS WOULDN'T HAPPEN

On July 7, I purchased a sofa and loveseat from Rooms To GoThe attached seating pillows of both items have gone flat in places most used
Rooms To Go sent a repair person and we were told they would replace the items rather than try to fix them and we would be contacted within daysWhen contacted Rooms To Go advised the items were no longer under their guarantee and the damage was from wearRooms To Go advertises payment plans interest free for yearsHow can they offer this if their furniture does not hold up for one yearWe do not have children and are not heavy people but the areas we sit on are definitely flatter than the areas not sat onWe are sitting down hillMy order number is #XXXXXXXX and the model numbers are #XXXXXXXX -sofa and #XXXXXXXX - Loveseat

After a few weeks the mattress started sinking in and one of the handles came off the drawer
I paid to get overnight delivery and the items came lateAfter a few weeks the mattress started sinking in and one of the handles came off the drawerSoon after another drawer fell in and another drawer handle came offI called in and let them know of the issues and a months later they sent a tech out that looked at my furniture and then leftA few days later I received a call saying the tech deemed my mattress defective and repaired my dresserI then let them know my dresser was not repaired and sent pictures in then I never received a reply from them for a few weeksAt this point I just wanted a full refund and then asked for them to pick it upI was told they could not do thatSo I asked for them to just discount the rest that I owed and I would dispose of it myself then I was told I could not have that eitherThis has gone on to be a long back and fourth for months now and I no l

I was told that if I wanted to exchange a purchase I will have to purchase a new warranty when I only had the warranty for less than weeks
I had a sectional sofa delivered to my home on June 16, and once I arrive home the sofa was actually a little too big for that roomI called the manager and spoke with him and he told me that he would reimburse me my money SL for the delivery feeWhen I arrive to the store the sales associate told me that the manager had put in the computer that I could not be reimbursed the warranty fee to be applied towards the new purchaseIt was being brought to my attention that they do not have a return policy they have a customer preference policy I told the sales associate that it it makes sense that I would have to buy a new warranty when the warranty I purchased was for three years and the furniture had only been in my home for less than two weeksI told her I could understand if they did Doug get something from the warranty but still appl

Customer Service
As a Hurricane Harvey victim I would have thought that purchasing furniture would be the least of my worries and would be a rather easy processDealing with Rooms to Go was the absolute worse decisions I have ever made and I will NEVER spend another dime with this companyThe first time my delivery was suppose to be delivered between 12pm-4pmI stayed in my empty home from am to 3:pm I received a call at 3:stating that the driver was at my homeThat is ridiculous that they show up at 3:pm when it was between 12-I called and spoke to a lady and she explained to me that they were still in the time frame so then we went on to rescheduleWhen I am transferred to customer service the gentlemen tells me that I have to wait hours before I can rescheduleI asked him why the lady even transferred me over to him if I could not reschedule immediately and he tells me that she was unaware because they work in different departmentsI then go on to ask for

Damage to walls, broken furniture and verbal assaults from the delivery men
April 22nd at approx5:30pm we had a new bedroom suite delivered
The delivery men refused to come up the back deck to bring the furniture as requested as had every single piece of furniture brought into our story townhouse has been since we moved into it in July They proceeded to carry pieces up a narrow staircase to the third floor of our town house
Out of the piece bedroom suit only the bed, mirror and one nightstand were undamaged When they were bringing in the gentleman's chest they gouged the walls on the first flight of stairsWhen asked about the wall damaged they caused, they began to berate and yell at myself and my wife They proceeded to take pictures with their cellphone that the damage was already there before they got there They took the pictures immediately after they caused the damage yelling they were sending the pictures to their manager This was AFTER they cau

Excruciating back pain from faulty mattress visits per wk to physical therapy but not helping due to mattress
Product_Or_Service: Simmons Forest Park Queen Mattress Set
Order_Number: XXXXXXXXXX

Damaged my condo and unwilling to pay for damages
Damaged my furniture multiple times and can't get them out here to deliver undamaged furniture
Salesperson has blown us off
Henry the store manager was completely inappropriate and honestly very unintelligent
We spent in excess of 10,000$ and have been treated horribly
Please Buyer Beware!!!

This is by far the worst delivery process I have ever experienced in my lifeNot only are they late, but they AREN'T ABLE TO GET IN CONTACT WITH THEIR OWN DISPATCH!!!!!
Not only am I on hold with their Customer Care but they have the audacity to play the song "happy" while you wait what a joke!
I will never be purchasing another piece of furniture from Rooms To Go