Rooms To Go

Deceptive Sales Practices and Horrible Customer Service
On Nov 26, I ordered a crib and conversion kit from Rooms to Go Kids in Greensboro NCSince I had viewed the crib online, I knew the delivery time frame was 7-daysThis was confirmed by sales manager, Stacey B., when I placed the order in the storeThe order number was XXXXXXXXI called Rooms to Go customer service the morning of Dec because my order had not been deliveredI wanted to know the status of my orderThe representative said she did not know what my order status wasShe said the items where shipping from ChinaThe representative said she had forwarded my contact information to the vendor, and they would follow up with meNo one had contaced me by the afternoon so I called backI was again told that the vendor was responsible for my orderThe representative said she would contact the vendor and call me back early the next dayShe never calledOn Dec 12, Stacey Bcalled and told me that the crib's mat

Store # ***
Mishandled Delivery
Damaged Furniture
Unacceptable options for resolution
No help from store manager, sales assocCustomer Care
Purchased a new bed and mattress for my year old daughter from Rooms To Go Kids store number Order number is XXXXXXX The delivery was completely mishandled The new bookcase headboard arrived damaged RTG did not honor its stated, written Satisfaction Policy "Our policy is your complete satisfaction We are dedicated to providing the best service possible" Everyone I spoke to and worked with at RTG on my issue was apathetic and unapologetic No one even offered to provide a fair and reasonable resolution to my damaged furniture issue Fair and reasonable resolution would be to have the damaged furniture replaced with in to hours since the warehouse is within hours of my home Completely unacceptable buying experience not to mention my heartbroken little girl Rooms To Go misleads customers, misrepresents their

The delivery of the furniture was incorrect three twice And customer service was unhelpful There was nothing done to correct any of this
I ordered a loft/bunk bed set in Greenville SC I was told the pieces would be delivered in separate deliveries I agreed The sales person at the Greenville location said the loft bed could be put together in two pieces and that it could be put together and used in between the separate delivery times This was not trueI had to wait until the second delivery to use the beds I waited The second delivery came but did not have all the pieces in order to put the whole piece together I was called by customer service I told them this was not ok They didn't want to help They over nighted the parts but I had to call the company back to set up time to put the furniture together The company should have called me They wanted to have me wait another week This is unacceptable The customer service lady said she would call me back

Rooms To Go is a Joke! They don't care about complaints! How have they been in business for years?
First issue, I ordered the Whittington bedroom set on July I chose a delivery dat, and was then told that the drawer chest would't be able to be delivered until a later dateI was charged $for the first delivery, and $for the drawer chest deliverAs I read through the many negative comments, I see that a lot of people were charged a second delivery feeHow, and why do I have to pay for a second delivery fee, whether it bee $0r $1.00, when I ordered everything togetherPlease explainIt is not my fault that they don't have certain things in stock, if ot is displayed on the show room floor, that tells me that you have it to sell!
Secondly, I returned o RTG and ordered an additional night standThe delivery team, for whatever reason was not allowed onto the military installation, and gave me some BS story about leaving the paperwork in another truck

I ordered a dining set, I paid with a $gift card that was issued to me in showroom and paid rest with credit cardNow they will not refund $
Complaint regarding Order Number:XXXXXXXXi, purchase date online:June 27, 12:06:PM
Item name:Bedford Heights Cherry Pc Dining Room
Price: $1,
Shippin $
Tax $
Total: $1,
I placed a order for this dining set online, paid with a rooms to go gift card that was issued in a showroom by a sales representativeAt the time gift card was given, no rep told us the card is not refundable once order is placed or mentioned anywhere on the card or when I check out the order We placed the order using the $rooms to go gift card and credit card to make the official paymentLater my husband and I decided to cancel the order because we changed our mind on itSo we called online support and since the order had not been processed completely and had were eligible to cancel itThe representative tells us that

My dining room chair broke and I was told by the customer service that it is is my fault and is it not covered
I purchased a dining room table with chair set from Rooms to Go in Metarie, LA on Veterans Avenue 5/10/(Order number XXXXXXXX).SKU XXXXXXXP; XXXXXXXX -table, SKU XXXXXXXX - chair; Sales Rep was Felix T(XXXXXX); cost with delivery/setup cost and taxes $547.89-credit card payment
The set was delivered 5/21/and set up in my kitchenOne day of the week of July 18th, a guest was sitting in the chair and the leg broke from the seat and the guest fellWe contacted Rooms to Go and the operator was very concerned if the customer was hurt and informed me that a customer representative would be out in daysWe moved the broken chair to our Sitting RoomThe customer came out 7/and took pictures of the chair
On 8/1/the customer service person contacted me and informed me that based on the representative's report we (customer) are at faultIt is not

Purchased stain protection plan for my furniture and they are refusing to uphold the guarantee of cleaning or replacement
In 2014, I purchased an living room setand was recommended to buy the "Forcefield Protection" which was supposed to guard against stains from foods and beverage The warranty stated, from the sales person amd website, if rooms to go cannot get the stain removed they will replace the unit or have it reupholsteredI called to get them to get some water stains left from the cleaner they provide in March 2016, but the technician said the stain was "unremovable" and I would be contacted about replacement for the sofa A Rooms to Go costumer representative contacted me a week later and said I would have to hire a professional cleaner and pay out of pocket,b then they would come spray the "forcefield" again

The delivery driver hit our mailbox and Rooms to Go refuses to pay a fair replacement price
During delivery of a mattress set on Dec17th, the driver hit our mailboxThe mailbox is damaged to the extent that the door will not close, and the mailbox post is twistedI contacted customer service, which put me in contact with with claims representative Janella W(claim # XXXXXXXX)Photos of the damaged were sent, and I was informed by email that the claim was deniedWhen I spoke with her on the phone, she said that it would be re-examinedShe then emailed back that they would offer a $settlementI replied that it was an insufficient amount to replace the mailbox and post and requested the amount of $Their offer was then raised to $50.I reiterated the $amount I would acceptI was told that $would be their final offer and that if I didn't accept that day (1/17), then the claim would be denied and closed

Defective living room set recliner
I purchased a living room set in February It's a real nice set, however, I am having issues with the reclinerWhenever I put the recliner down, instead of it closing easily, I actually have to "backwards kick" the foot rest to close the reclinerI contacted Room To Go in July and they sent out a service tech in August He did some adjustments to it and it was somewhat better, but not 100% I was in a Rooms To Go store on March 3, and was able to try out other recliners at the store and none did as mine I spoke with the sales associate about the problem with mine and she said I should contact customer service, that it was hardly a year old and I should not be having problems with it I contacted customer service on March 5, and they told me there was nothing that they could do That the year factory warranty had expired I explained that it had been less than a year since the service tech had been out and still ha

I had a delivery scheduled and I followed the orders given to me by RTGI had family here waiting for the deliveryI did not get my delivery
I placed an order on for a delivery for The sales man, Jason W., only and pressed instructions was to have someone home for the delivery all day to let them in to delivery the couches I orderedMY sister, mother, father and niece were here all dayI had to work that day so they sat in my apartment waiting for someone to knock on the door for deliveryI called back the numbers that had called me with in a few minutes of missing the call and I was told the drivers would not come back because they were not in the area any moreThe time frame from when I called back there is no way they left the neighborhood and "were out of the area"Never did the drivers come to the door and knockedAgain the only instructions I had received was to have someone home to let them inI was told I would not get a call because it was an expres

On February 11th I was at this location looking for mattresses and a bedroom set which I was able to buyI got there around 5:which as soon as I walk into the store the sales associates make me aware that the store closes at pmWell, It took me about minutes to make my decision, while I was waiting for the sales associate to ring me up the time was around 5:At this time the manager or person in charge of the store at that moment told me that because of time they were going to leave the merchandise in the parking lot and that I was on my ownThis made me very upset because I spent more than a $1,with them and I taught in my mind, how can this lady be so rude, what about customer service, all I needed was to minutes of her staff assistanceLong story short, My friend and I ended up putting the merchandise on the truck and she closed the store as she mentions pmI do understand that there are business hours and that one must follow then, but also there are s

I bought a new sofa for my upstairs living area in January and had the BEST experience at the Rooms to Go in the University area in Charlotte, NC Lisa Gwas the sales person and did a FABULOUS job helping me with buying a sofa My experience led me back to this same store this weekend to work with Lisa again to buy another sofa for my downstairs area Once again I received AMAZING customer service from Lisa
I highly recommend Rooms to Go and Lisa G.!!!
***

Purchased two sleeper sofasPaid with my credit cardSalesperson MrPaul G.ships my goods to Aruba instead of TrinidadPaid $1,
On 03/12/I purchased sleeper sofas colour Taupe with Silver force field protection Model #s XXXXXXXP, XXXXXXXX, XXXXXXXX at Rooms To Go WOakland Park Blvd, Oakland Park fl.,Tel# XXX XXX XXXX My salesperson MrPaul Gwas very busy at the time of this sale, actually managing two separate prospective customersI paid with my visa credit card and requested my goods be shipped to Trinidad West IndiesTo date I have not received the goods for which I had paid
Salesperson Mr Gshipped my goods off to Aruba instead of Trinidad as there was a customer from Aruba in the store as well as myself at the time of purchaseThere was an in store mix up of the facts regarding the shipments I had requested that my goods be sent to my freight forwarders at Miami, Seapack Inc *** NW 17th St., Doral, FloridaUpon receipt of my bill

Rooms to Go does not stand behind their productsQuality is an issue as well as customer service
I purchased a living room set, the Cindy Crawford Home - Newport Cove in indigo, consisting of a couch and love seat in Wesley Chapel, Florida to be delivered on April 4th, to my new home in Austin, TexasThe love seat is utilized most, as it is the piece that is parallel to the televisionAs I live alone, the couch, item number, XXXXXXXP cost $plus tax, is rarely usedI went to sit down on the couch and I heard a "snap" and the couch immediately started to sagWhen I lifted up the cushion there was a deep sagging occurring on the bottom of the couch where the back pillow and bottom cushion meetConsidering I am not of the caliber to sit on a couch and break the frame, I am convinced this is either a manufacturer defect or the frame was damaged in transit during delivery and had an existing crackWhen Rooms to Go was contacted, they stated that it is not covered and it

Received a broken tv stand console, have tried contacting rooms to go on several ocassions, no one has reached out about an exchange or return
Good afternoonI recently moved to Tallahassee from Miami and decided to buy my furniture from Rooms to GoThis is my first time ever buying from Rooms to Go and it has certainly not been a good experienceBefore making my move, I purchased some items from the Miami store and I had no issues thereSome items were on back order but I had no issues with thatOn 9/I visited the Rooms to Go store in Tallahassee to purchase two (2) additional items, a cheater drawer and a tv stand for my living roomThe sales rep that assisted me, Barry was a very professional and courteous person and went above and beyond to assist meWhen I purchased the tv stand however I did not know that it would not be assembled by Rooms to go upon deliveryI recall asking Barry to ensure that t would be assembled and he didLater that evening when I reached home

Mattress delivered without Law Tag
Purchased a mattress from this store and it was delivered today without a Law Tag
Delivering mattress without proper tag potential used mattressImmediately contacted customer service which in turn advised the first available open delivery date for a replacement was July ( one week from original delivery date) and my old mattress was taken by the delivery truck upon my request; therefore, I had no mattress to sleep on for a weekAlso, I contacted the store agent with no luckNeither the customer service nor the store agent provided a mid-solution to my dilemma - take or leave it
Hence, I purchased a mattress protector, never received

The advertisement for their "financing" is a scam
This is my first time purchasing from Rooms To Go and I can promise this will be my last I recently enrolled in the rooms to go Acceptance Now program to purchase one of your cheaper model mattresses Understanding that I had the opportunity to pay the item off in days (same as cash) and if I went past the days I would start to accrue "interest" Being a full time student, a mother of one, and a full time employee I was not able to pay off the mattress in days and was willing to not only pay off the mattress the next month but accept whatever penalty was given to me for being a month over the days Long story short as I walked into the service to pay my balance off, I was told that making a double payment would not be possible at first and then told it would not be wise I was notified that my balance went from back to the original price I was also told there was no such thing as interest and the money I was

Lied to by saleman re warranty and ehat it included
WE bought sectionals from this store last year One has recliners in it one does not I asked the salesman specifically if the mechanicals were covered under the warranty He rep lied YES everything including mechanicals are covered So I purchased the warranty for the one with the recliners Today after calling customer service as the one with the red is only for the fabric To say I was *** is an understatement Called the Manager what a waste of time Short of callng me a liar he proceeded to offer me a towards a future purchase I am not interested in a future purchase I am wanting what I paid for and was told it was coveredOh no so sorry cant help you with that He tooted his staffs own whistle stating he has been here years and totally disreguarded what I had said It is unethical that people can be told one thing and then turn around and be ripped off I purchased sectionals wi

I paid a $delivery/setup fee which should be refunded because my boyfriend unloaded the furniture himself and we put it together ourselves!
HIGHLY UNSATISFIED I recently purchased a sectional for $with a $delivery and setup feeMy boyfriend and I took off work to be there for the appointment and was told the furniture would be delivered Friday no matter whatOur scheduled delivery time was between 2pm-6pmThe delivery showed up minutes before pm, it was spitting rain, and the drivers refused to get out of the truck to deliver the furniture, the delivery people sat outside the house in the truck until it started raining much harder, then had corporate call and say they had to reschedule, mind you from 2pm to 5:pm when they showed up it had not been rainingMy boyfriend told them to back the truck up to our car port so they would not get wet at all even though all the pieces were wrapped in plastic, blankets or wrapped in plastic in boxes and he was giv

I'm very unhappy with Rooms To Go living room furniture Three months after receiving the furniture , the recliners began to break/malfunction The first service call I requested, the technician sat on the loveseat in need of repair, never looked at the actual frame or mechanicians He left saying the loveseat was fine A short time later, two more recliners broke When customer service finally came out to "repair" the furniture, the technician did look @ the mechanics of the furniture, took pictures and left advising I would hear from customer service Two weeks after that appointment I had not heard from customer service, so called only to be advised it was determined not to be manufacturing defects, but heavy usage I've only had this furniture one year, how much "heavy usage" could there be? Rooms to Go has refused to replace or repair So much for customer satisfaction