Rooms To Go

Got Broken knob of dresser deliveredon phone customer care confirm they will fix it and mailed it, no one show up its been a month now
Kids Dresser delivered with broken knobwe reported this in store and on phone as wellNo one is there to replace the knob We pay for new things and got broken things , this is really disappointing

Seat cushions on Sofa, Loveseat and Recliner are all defectiveThe cushions are flat and provide no supportI would like them repaired or replaced
Purchase date 9/13/2016, Order number XXXXXXXX, Sales Rep: Serge J.,
We paid $for leather sofa, loveseat and recliner, the seat cushions are defective and have gone flat with no support, product is less than a year old

We love our furniture we bought from the Pembroke Pines location of Rooms To Go We have been shopping there for years and everyone is always so nice

First & last purchase with Rooms To Go Ordered chase loungers for our new home They delivered We received a text a few hrs after the delivery guy left to let us know we could expect the other chase lounger in weeks I called the customer service department who told me there was not a truck in our delivery area until then (they are in Houston) (we are in Austin)....I highly doubt that.....but, anyway, Rooms To Go sucks, please find what you want on-line and don't mess with these people They have no desire to make the customer happy and an apology don't fix sitting on the floor!

Terrible customer service as well as promises
on 6/4/we went into rooms to go to order a TV console that we had seen on their websiteAlso while there we found a couch that we liked and also purchased.We were given a delivery date of 6/20/for the TV console and 8/1/for the couchThe console was delivered on this date but when it arrived the backing to the console was completely bustedThe delivery driver asked if we wanted him to completely replace the console or have him order a new backingHe stated this would take only days for us to receiveSince we had just moved and had no TV stand for our TV we opted to have him order the backing and keep the consoleThree days go by and on the fourth day still no backingI called customer service for Rooms to Go and was told that the backing was never orderedThe delivery driver put it in his notes but never followed through with ordering the backing for usI was then told by the customer service repthat she would

I purchased a dinette set on 2/13/2016, it was delivered on 2/15/A chair was damaged and I asked for a refundI do not feel safe with delivery
On 2/15/2016, 10:15am my mother and I went into the McDonough store to purchase a dinette set as a house warming giftThey had a special with next day deliveryAlan Fwas the sales person to greet and assist with the purchase
The delivery person came in a lease truck that did not have a Rooms To Go logoAccording to the delivery person, they delivered to the incorrect address and began to unload the furnitureWhen notified by the builders that was a empty house, they loaded the truck up and left the communityThey called me and I gave direction to my home, which was next door from there previous stopThe came in aggressive and filled with anger because in their words " I should have come and stopped them" and I explained I was not expecting a lease truck and people with no Rooms To Go logo to appear, therefore; I ignored the tr

How is it the delivery personal and dispatch are so unprofessional and disregards for consumers
I purchased a sofa sleeper on 7/15/and the sales man was amazing no issues with himWe advised the urgency of the delivery and he said someone would call us on Sunday 7/16/to advise what time the delivery would be made on Monday 7/17/No one called on Sunday On Monday 7/17/i had to call and get a time frame for the deliveryWhich they said between - we requested we get a phone call minutes before they arrived At 1:pm we got the call and I advised them no-one was home but would be there by 2pm the driver said he needed someone there NOW and I continued to explain to him our delivery was confirmed between 2-not 1:and someone would be there at he proceeded to say no delivery then I had my wife call dispatch at 1:and talk to someone She called at 2pm and spoke to a women and she explained what happened and she said she would call the driver a

asked the delivery driver politely to take off his dirty shoes or wear bootieshe refused and didn't deliver the items I purchased
I purchased a mattress with mattress cover back in Septemberthere was a stain through the cover so I decided to return it for a new oneI went back to the store and got a new one and scheduled a delivery date a week agoAnd Today April 12, the delivered guy came into the house not asking what he should do about his dirty shoesand decided to walk all over the housei asked him polity to take them off or wear booties he refused and took back the mattress I was supposed to get exchanged

On 11/I purchased this sectional from Roomstogo and paid with tax and delivery in Florida
6/I contacted roomstogo about leather peeling and was advised I only had a one year warranty
12/I was FaceTiming my Neice in Texas and noticed she had the same sectional with the same issues!
12/notified roomstogo complaint #XXXXXXXXi
01/emailed video and pictures to rooms to go
Today was advised they would give me credit but I'd have to purchase from them within days
Roomstogo has had knowledge of this defect (just look at this site alone with consumers that have the same issue) and still today is advertising to the public

We were completely satisfied with our Rooms To Go furnishings and service There was a miscommunication in the sectional we purchased, and Carly immediately corrected it, without a charge It was picked up and the new one delivered right away and the two leather recliners are beyond comfortable Carly was absolutely the best- pleasant, knowledgeable, and so very helpful

Rooms to Go is nothing but a bait and switch outfitI purchased a leather living room set off the onlinesiteThe delivery was going to be weeks so I contacted the local store to see if I could get it soonerThe salesman at the store said that the price was wrong but all I had to do was take in the weekly ad and that they would honor the priceI then rec'd an email from the online deptstating that the price was wrong and that I would have to pay the $differenceI read their clauses and read about the ability to correct online prices but what I don't understand is why they wouldn't honor what the store salesman stated I contacted the online sales dept to see if they would give at least a discount, no doingIn fact, the rep had no empathy, sounded robotic, and the disclaimer letter that they sent me looked like it was printed by someone on company letterhead, nothing officialAll the reviews are correct, they are a terrible companyAnd then everyone receives a generic letter about how sorry they are and to email themFor what, so I can speak to your robot

On January 8th, I purchased a couch & chaise for $at the Rooms-2-Go Outlet in Columbus, GA and was very pleased with the price of the pieces I used my R2G financing, since I have used it previously and it was easy I received my statement today and what the salesperson who put my order together, the cashier and the manager who approved my purchase failed to mention is that you have to spend $1,to get promotional pricing at a R2G outlet, unlike the retail stores which will get you the best promotional pricing they can automaticallySo now I've got to pay it off (because Synchrony Bank doesn't let you transfer your card balance to VISA, MasterCard, Discover or American Express) in days or be charged the predatory 30% until it is
The sad thing is that after purchasing my couch & chaise, I was so pleased with the prices and easy pickup that I went back and bought another $250+ dollars of furniture on Jan16thI was planning on purchasing two bedroom sets, as well as additional living room, office, and dining room furniture as soon as I moved into my new home and got measurements
I called the store and spoke with the assistant manager who said she'd speak with the district manager to see if they could do "anything" to help me She flat out told me a return was impossible because they'd already invoiced my purchase
I will not be coming back to ANY Rooms Go location after this experience and I will never again recommend it to my friends, family & coworkers as an easy place to purchase furniture I'll find somewhere that wants to actually keep my business and is upfront about their financing

rooms to go would not replace or refund my sofa purchase in a timely fashion
On 1/30/a sofa was selected, paid for in full, and scheduled to be delivered few days laterorder #XXXXXXXXThe sofa was delivered, and found to not be the sofa selected and paid forA replacement was arranged, and delivered approximately a week laterThe replacement was the exact same, wrong furnitureAnother replacement, a different piece was selected to be delivered and the old one picked up.The delivery date was nearly two weeks outThe store would not allow me to pick up the replacement from the floor room any sooner, or make the return in a timely fashionThey would not refund my money or provide me with a sofa that I had purchased without forcing me to wait almost two weeksThe reality was that I had paid over $for a piece of furniture that might cause back issues due to its bad construction, forcing us to sit on the floorThis situation could not be remedied by several phone calls an

I received damaged merchandise on 01-11-called spoke r2g came back out on 01/and still received damaged merchandise talk to lily who was rude
R2G came back out on 01-27-with another damaged bedroom set when customer service called to ask how the service went I told them I received another damaged bedroom set the rep said ahe was going to call back and have the guys come back to pickup item (that was around 4pm its now 7pm still no call, I called the store and asked for lily around 630pm and she told the operator to tell me they will put in for exchange, still waiting for her call back I sent pictures to ***@roomstogo.com with new damaged bedroom set

Purchased furniture on 12/10/Furniture was delivered 12/28/damaged1/11/delivered again damaged and 1/18/damaged once again
On 12/21/my furniture was delivered and I noticed in the front of the dresser on a piece of glass there were carvings in the glass from what I assume were from the knifes used to open the boxes the pieces came inside ofThere are a total of carvings in the glass across the front of the dresser I called to report the damage and have it replaced or fixedI was told that a new dresser would be sent on 1/11/
On 1/11/I was not called prior by anyone to let me know they would be on their wayLuckily I was home to open the door for the delivery manSadly once again the new furniture that was to be swapped was damaged even more than what I had in my roomThe glass was completely broken and the cracks were webbedMy original Furniture was left at my home and I was told I would get a call to have this replaced once againI did not get a

Will not fix the cushions on my sofa bed or the mattress and voided out my warranty after only four months
I purchased a Jamestown sofa sleeper on April 9th received it April 26th I have been having trouble with the bed it is coming out wet everytime I pull it out the sofaalso the sofa cushions or deflated and one of them is coming unsewedI contacted Rooms To Go they sent out a technician who told me he's never seen a sofa bed with that type of wetness took pictures a representative contacted me on Thursday July 29th and told me that it was our fault that we had it over an air condition vent also told us that our warranty was now in voidSo they would not be fixing any part of the sofa we also bought the extended warranty for an extra they said that one would be voided.I called Rooms To Go twice also ask to speak to someone else other than the person that I was talking to and was told she was the only person that I could speak to.I paid for the sofa

Worst experience I have dealt with, I purchased a recliner online and within a few months the mechanism brokeI contacted Rooms to Go and they sent out a technician a week later to my house to evaluate the recliner he deemed in fact it needed to be repairedCool so he orders the part and replaces it a few weeks laterwell a few weeks go by after repairs were made and it's broken again, sent out another technician and he said it can't be repaired so I waited a week later for the assessment to be sent in and they said I was able to do a "Re-Selection" so essentially I would receive a credit of what I paid for the recliner, awesome no problem I went to the local store this time so I could see the build quality instead of purchasing onlineI went picked out a new more expensive recliner paid cash scheduled a delivery and felt pretty good about upgrading to a better reclinerWell I received an email from internet sales,
Dear Valued Customer,
Our records indicate there is a new order and return on your account To schedule a delivery date and take care of any balances due, please contact us directly at 1-888-709-5380, option "1"
If we do not receive a response from you within days the reselection will be canceled
Sincerely,
Internet Sales Support
SO this concerned me, called and apparently the store incorrectly charged me and now I need to pay an additional fee of $58, after contacting multiple departments of which I requested to speak to a supervisor and told there wasn't one I'm basically screwed and need to pay the additional amountSo because there's three departments that can't communicate properly it's my fault I was incorrectly charged, I've been EXTREMLY easy going about the whole situation up until this pointSo now I requested a refund which still is in question on how or when I will receive it?!?! I was trying to spend more money and forgive the bad experience and upgrade, now I'm stuck with a broken $recliner and poor customer service experiencenot a smart way of trying to continue business with someone, did anyone offer to say they messed up on the price of $no! Worst Experience Ever Purchasing Furniture!

Please see attached complaint and documentation received from customer

It took Rooms To Go attempts to deliver a dining set and it had damage after I explicitly requested the set be inspected BEFORE it was delivered
The dining set (table and chairs) was originally delivered on 12/missing two legs and one of the chairs was scratched I sent it back with the delivery truck I registered my complaint with store and customer service (1-800-ROOMSTOGO as well as too ***@roomstogo.com Rooms To Go then rescheduled the second delivery for days later (12/18) between 4pm-8pm Prior to the second delivery, I instructed Rooms To Go customer service and store personnel to ensure the table contained all part and that there was no damage BEFORE it was delivered to me the second time On the day of the second delivery, I received a call at 6:30pm that due to "issues" they could not deliver my dining set and that it would be rescheduled for the next day (12/19) I again registered my complaint with store 2105, customer service at 1-800-ROOMST

I purchase two different set of living room setsThe first set I purchased in That living rooms set started peeling in
The second set I purchased in April 30, and that set is peeling
Please let me know what I need to do to resolve this problem