Rooms To Go

Purchased what suppose to be a new mattress and box springwhen it was delivered it had no plastic on it which makes me think it was used
Purchased what suppose to be a new mattress and box spring but when it was delivered their was no plastic on it, so makes me think it was used
Worth Mattress we have ever ever slept on
The box spring is warped and the mattress sags
whether you lay on the right side or the left you will be in the middle before it's over with
Our backs hurt worst than ever after sleeping on this junkRooms to go will not stand behind there product at all which is sadShows they have no confidence in the Furniture they sell
At least Walmart will let you return anything
And most all Furniture Stores will back the product they sellNot Rooms to go
They will never ever be a repeat store for us
First and the last for us if they cannot stand behind this and make it right

Our brown leather sectional is less than three years old and peeling in several areasWe researched the issue and founds tons of the same complaints
We first noticed the first signs of peeling months agoMostly in areas where one's head or bottom touch the surfaceWe puchased the couch less than years ago at the Sawgrass locationWe utilized my wife's RTG credit card and paid it off earlyIt is a chocolate brown Cindy Crawford "leather" sectionalI believe we paid in the 2k range

While the salesman, Kenny was great, my experience after was not They charge a hefty delivery fee I was supposed to have my bedroom furniture delivered yesterday between and They called at and said they had mechanical problemsI called the store before and they had no information on the deliveryThe driver promised he would be here at pm todayI had an oncology appointment at that I couldn't miss The driver didn't show up until after Rooms To Go refused to waive the delivery feeSo I refused deliveryNow they won't reimburse me for the money I paid until the furniture returns to the warehouse (hours), ven though I signed their document refusing the delivery and never took possessionI will never purchase from them again

I have requested a refund for an item that was delivered broken three timesI have emailed and called with no response
In October of I spent close to $9,on all new furniture for my newly purchased home I had a delivery date and when the furniture arrived the tech opened the box containing a Galeno bar
( XXXXXXXX ) and the top was brokenHe shut the box and said it had to be reorderedWe were having company over new years and bought the bar for that night so we were happy when the new delivery date was 12/- just in time It cameThis time we watched the technician screw the bar top on to the base with a screw gun and the bartop upside down He screwed the screw right thru the top!!! When he turned it over he tried to say it came that waySo we re ordered it a third time This time I was promised by him and follow up call person that item would be totally assembled in warehouse, arrive in bubble wrap and have no issues Can u believe that when it came the thir

We have had a horrible experience with Rooms to Go The lack of customer service is substantial and embarrassing
While I don't have specific dates in front of me at this moment, I will take the time to tell you that we are on our third attempt for quality delivery from this company Between my wife and I we have had to take full days off of work to try and accommodate receipt of our product This process has now cost us more in lost wages than the furniture is worthTrying to get accurate information from your customer service team has proven futile and the lack of care and compassion has been nonexistent It is quite evident at this point that my business and satisfaction mean very little In this effort to try and communicate our displeasure, I hope that someone from your management team will have the decency to reach out and try to rectify what has been a tragic experience

I purchased a desk/hutch and a yr Extended Service Contract from RTG with the specific promise that spills/stains/scratches would be covered
My order # XXXXXXXX desk/hutch was sold to me by Betsy V.Sales # XXXXXX on 10/21/at Pembroke Pines Rooms To Go I was specifically told PRIOR TO MY PURCHASE by MsVthat any spills/stains/scratches would be covered under my yr Furniture Repair Plan
On September 2018, I contacted RTG to have a service technician inspect my son's desk/hutch for stains and scratches My request for assistance was repeated declined I requested assistance from RTG for a total of months
RTG passed on my complaints to their 3rd party Claims Department Company called Fortega saying they declined my claim A RTG Customer Service Supervisor named Sabrina argued with me as opposed to saying "I am sorry" I expected at least a show of sympathy from a Customer Service Supervisor, but Sabrina did not offer apology As I stated, she was very argu

Replacement of faulty mattress Exact same mattress is $more now than it was last April when I purchased it
I purchased a mattress in April of I recently discovered the mattress fabric was coming apart at the seamThey approved it to be replacedHowever they said my mattress was discontinuedSo I went to store to pick new one of equal valueIn the same location of the store was the exact same mattress in which I purchasedSame fabricSame everythingExcept the price was $more I feel they should replace mine with the same mattressOr same brand I purchasedThey did offer me a small inconvience fee of $towards my new mattressI still don't think this is fair and will not purchase any more furniture from this companyChanging the name of a mattress and raising the price is only a scam to get more money out of the buyer if something goes wrong with your purchaseThis should be illegal

The store is not helpfulThey miscommunicated to us what needed to be done to reschedule and now are basically waiting half a year for a delivery
9/8/
I urge everyone not to purchase from Rooms To GoI read the reviews beforehand and I had my reservations about itHowever, the horrible reviews just proved to be trueI ordered an entertainment center in July and they told me delivery was estimated to be in SeptemberThis was already a lengthy delivery timeCome September we had a delivery date when we would not be there for the arrival
To comply with Rooms To Go policies we contact the store with plenty of time to rescheduleWell, the staff completely miscommunicated their timelinesThey told us that we would have to call two days priorLow and behold we do and they tell us we are late in informing them because they need four days not twoSo we are pushed back to the end of the line and have to wait until Novembermonths wait timeAre you kidding me!!

Today, our son's bed was supposed to be deliveredHe was so excited since we have been waiting for about weeksThe excitement quickly died when the driver told us the wrong parts were deliveredI asked him when they would be delivering the correct pieces and he said he didn't know, I would have to call customer service, "I'm just the driver; I don't know anything about anything else." In my opinion, when you are the driver and wear a Rooms-shirt, you should still be concerned with customer serviceMy son was visibly upset, and it would have been nice if he would have taken the time to call customer service or assisted us in some way, but I know that wasn't his jobHe seemed like he was in a hurry to get me to sign and get out the door
I called customer service and Becky told me that the earliest they could deliver the "in stock" items was weeks from today (June 14-17)I asked her why we had to wait so long if it was their mistake in loading the wrong items on the truck, and couldn't they just move some things around to get us an early delivery date? She responded in an appalled and stern voice that "we do not bump other customers." I asked her if they could just squeeze us inShe said, no that those dates are the soonest they haveAnd then repeated, "we don't bump other customers' dates that they have reserved." I felt like I did something wrong or said something wrong and was being scolded for suggesting that my needs be addressed with some care and considerationI asked her what did they do for customers who have been waiting for weeks and had the wrong merchandise delivered? She said she would double check the dates and then came back on the line and confirmed again that weeks was the earliest dateI told her I would like to file a complaint and she told me that I was talking to the person who could hear the complaintObviously, she was part of my complaint, so why would I be okay telling her about itI asked for a manager or contact information, she directed me to the web site and told me to go to "contact us" to file a complaint
Is it such a horrible thing that my son sleeps on a mattress in his room for another weeks? No, it is notI am, however, concerned with the tone and policy of customer serviceWe are planning on purchasing new bedroom furniture and a T.Ventertainment center, but we are going to check Ashley Furniture or Signature FurnitureMy husband suggested WayfairNo one cares about customer service when they are on top, only when they are heading to the bottom

No one was on the same page about was pieces were back ordered, delivery fee, schedules and availability
We drove hours to RTG in Dunn, NC 12/16/to purchase rooms of furnitureAfter waiting hours for assistance and to pay because they were under staffWant to add the two women who helped us were niceSo we were told it would be hours before we could leave with furniture and they would be closed, so we said we would come back the following weekend after Christmas 12/30/since their was a piece that was always back orderedShe offered delivery for $and we declined since we already made arrangement with a trailerSo I called the day before pickup to be told a different piece was still on back order and would not be available for pick up till after 1/14/So only option at this point because we would not have a trailer for pick up it to have it delivered 1/17/the only day they deliver and cant give me a time only between 10am and 10pmMe and my husband

Rooms To Go sold me a leather sectional made of poor-quality "leather" It has begun to peel RTG will not stand behind their product
On 1/2/2012, I purchased a new leather sectional from RoomsToGo in Austin,TX (Store 2202) Order No: XXXXXXX, product sku:XXXXXXXP The total cost was $1,after sales tax and delivery $of this balance was paid via debit card and the rest was financed through my RoomsToGo credit account The sectional was delivered and placed in a room in which it would receive VERY minimal usage We prefer to spend our time in the family room instead - on a different, previously-purchased RoomsToGo sectional In the spring of 2016, we decided to move the leather sectional to the family room where it would now receive normal, daily use By the fall of 2017, I began to notice that the leather surface of the couch was "cracking" - revealing a light-colored fabric underneath Within 3-months, the cracking began to turn into PEELING and, over the cour

I am having issues with getting my daughters dresser delivered and this has been going on since the beginning of August
I purchased a three piece bedroom set for my daughterThe dresser was not in stock so I had to wait a few weeks to receiveWhen I did receive the dresser and I opened it, it was damaged in the cornerYou can tell the dresser smashed up against something and who ever painted the dresser painted right over itAlso there is gaps between the drawers where my daughter can stick her hand into itThis is a safety hazard!! I called and was told someone would have to come out and "try" to repair it first while I was am waiting for a new oneThe lady that came out told my dad (I was on the phone when she was talking to her) that if she fixes it and I quote "I ain't getting a new one" I told her not to fix it because I didn't pay for a damaged one, I didn't get a discount because it was damaged, nor did I buy the floor modelShe was very rude! I called the customer serv

Deceiving sales practice and terrible management resolution and lack of service initiative
On Monday, Sept3, couch was purchased under the agreement to be delivered next week on Wednesday, Septsince we just moved and have family visitingThe lady who sold the couch made a mistake with the delivery address which I immediately had corrected on the store by the time of saleIt was almost closing time and there was an urgency from the sales time, cashier, etcto get us out but I walked out of there making sure everything was straightToday, Monday Sept10, my boyfriend received a call to let us know that they had our order, however, they did not had a delivery date maybe as a consequence of the address changed on the store THE SAME MOMENT IT WAS PURCHASEDTherefore, they "will try" to deliver by Monday, Sept To me this was totally unacceptable and I called to speak to a Manager, after about minutes someone called Elliot Gcame to the phone and confirmed to be

Contacted rooms to go to use warranty on upper headboard that detached from the bottom halfDecision made was customer's fault, warranty not granted
I enjoyed Rooms To Go, until recently as I purchased a king size bed set, order # XXXXXXXXAs I attempted to attach the footboard back to the side rails, I noticed the headboard detached from the rails and actually fell onto my backConfused as to how and why this occurred, I immediately contacted Rooms To Go, as I was aware that there was a warranty on the merchandiseThe representative scheduled for a technician to come take pictures and then determine the final decisionThe technician came, and explained that from the pictures, I will receive coverage from the warranty, but when Rooms To Go contacted me, they explained that it was customer's fault and it will not be coveredI reached out several times to speak to a supervisor to only be told several times to wait to hours for a call back in which I never receivedI am a f

Dishonest interaction with salesperson and manager, Leo, in returning and and then purchasing other items to equal that return
Purchased a power recliner, and a protection warranty was added for in case of stains, etc
Realized when delivered there was no place to plug it in
When going back to the store to see what could be done, I was given the opportunity to purchase or exchange to another chair not power
There was not a chair in the color I needed or the style I desired
I asked if I could purchase other items that would add up,to the price of the chair
The salesperson took us to the manager Leo, and he said yes
So we returned to the store following day and with Leo's help, ordered a console table and a bedside table that added up,to the $that the power recliner cost
Upon getting home, I looked at the paperwork to find out, he did not credit us the for the protection warranty on the chair we did not have
He nor the salesperson informed us that we w

Leather chair bought in December has a spot the dye has come off Rooms To Go claims it is because of use Leather should last more than mo
I noticed the cool coming off the leather seat of a chair I purchased in December of Only months since purchaseI call Rooms To Go customer service and set an appointment for a technician to come take a look The gentleman arrive Thursday 8- Was here maybe two minutes, too some photos and said someone would call in to daysA lady from Rooms To Go called me on 8-to say it was because of useFor the price paid I am not satisfied with this and told her She stated there was no other recourse If this is only going to last months then I believe it to be an inferior product

Misleading and fraudulent business practice's
The following is my conversation with Rooms to go
These photos show the deterioration of the chair cover that has been peeling for over two yearsthe sofa's are almost as badmy wife purchased these in Dec with a fabric warrantyIt actually started about middle of well within the warranty period, however, she was diagnosed with cancer in March so we did not concern ourselves with furnitureShe has passed away this yearAlthough I understand the warranty has expired, it should be obvious to anyone that such peeling of the cover has been going on for well before the warranty expiration and request some compensation, replacement or store credit
response
Thank you for responding backThe Bond protection you purchased only covers if there is food or beverage stainsIn the event of one of those stains we would arrange for a service technician to come out to treat the areaThe Bond(fabric protection) does not cover any

Purchased a leather sofa living room and it peeled ..I've been trying to get issue resolved for two yearsI finally got a credit but was refused
I went to the store and explained that I did not pay and wanted a total credit for my purchase of close too dollarsThe sofa is disgusting and dangerous to my childrenI need them replaced and full credit givenIt's not my fault that the leather was defective

SALES PRICES ARE NOT SALES
I have been wanting to purchase a dining room set from Rooms to Go for over year I have watched the set consistently for The dining room set is the piece Westerleigh Oak Dining room set Rooms to Go advertises this set "on sale" all the time Over the year, they have listed this item "on sale" with a price difference from regular price from $to $in price difference Is this really a sale? Let's be transparent "rooms to go"....this isn't a saleYour competition "ashley" offers sales of 30-40% while you offer sales from $(regular price) to now $(on sale price) Is this really your idea of a sale? Then you offer high shipping prices in addition When will you offer a real sale on this dining room set Even 10% off would be appreciated Just please do something more than a discount of $or less It seems silly to say you have an item on sale and then offer such a ridiculous "small sale" Some of your customers a

Delivery personnel was rude, smelled like marijuana, had people other than rooms to go personnel with them inside of my home, showed up late
12/04/we had a bed set deliveredThe delivery personnel "Jimm" was VERY late and was rude when I brought this up to himHe had a man with him helping (in rooms to go attire) but then later brought a woman into my home moving the items I ordered and jimmy and her smelled strongly of marijuanaI want a delivery refund but it was not issued