Rooms To Go

I paid for an item in late March and was told I could do a future delivery without issue.Without any notice I am being told its no longer available
I paid for an adjustable bed the last of March and had to change my delivery date due to a conflictI rescheduled for may 13, and I did not receive a call or a deliveryi reached out to customer service today and was basically told too bad just pick out another mattress.This is unacceptable, I was given a blanket apology and that is itI have removed my old bed in anticipation of this delivery, and stayed home all day by my phoneThey are not able to explain how the item I paid or was nto reserved for me months agoThis is almost dollars of my money they have had over daysI explained that this was a multitude of failures on their side and this needs to be made righti initially spoke with Debbie who agreed to take my complaint and I received a follow up call from DionneAfter repeating the story again Dionne agreed to f

Can no get a direct answer after being referred to three different departments since November
A five dollar charge was placed on my statement for Extended Service on leather, vinyl and wood finishes I have neither of these on a loveseat that was purchasedI began this issue in November As of today I have had no resultsRooms To Go has no Customer ServiceThe small charge is not going to break the bank but it is the matter of the billing issue

Just bought new furnitureBoth pieces are now broken and was delivered that wayEvery time I call, I get the runaround
On 7/I purchased new furniture from rooms to goI paid cash for some and financed the restThe order numbers are XXXXXXX and XXXXXXXThe total was around $The sales rep hector assured both of my pieces would be delivered togetherWell on the delivery date @8/only one piece was deliveredThe second piece was set for delivery 9/About a week after the first couch was delivered the power stopped workingI called and was told I would receive a call back so a tech could come fix itI am still waitingWhen the second piece was delivered it was ripped and brokenThe driver was in such a rush he didn't want me to inspect it any more and said he would put in for an exchangeHe didn't explain anything or show me anything just had me sign his tabletSo I called to see what was going onThe number referred me back to the storeThe store said

Deceptive business/advertising practices
I purchased a couch for my son due to him and his new family not having any furnitureRooms-was advertising a special on a couch where you would receive a love seat for free with the purchase of a particular couchBecause my son's family had no furniture I thought this would be a great way to get them started and give them something to sit onSo I purchased the couch online and paid for it using my Rooms-credit cardThe order number is #XXXXXXXXIThe couch arrived as expected on 12-07-My son was told that they no longer had the love seat in stock and would be contacting him when they become availableThat evening, I called Rooms-and was inquiring the time frame for his love seat to be deliveredThey informed me that he will not be receiving one because it was not on the orderI was transferred to on-line salesThe CSR I spoke with told me that he will not be receiving a love seat because I did not redeem my coupon

This company has continued to harass me, even though I do not owe them anything, or have an account with them collection practice has cause
me harm
someone else owes them money on their acct, and they stated, because the person put me down for a reference they will continue to harass me until the bill is paidThey have been calling me for over a Year, even though, I've asked them to stop calling me and to take my name off of anyone's accountThey have embarrassed me, when I'm out with my friends, calling and harassing me to have this person call them, they call me on my cell phone at my job, while I'm at home trying to rest, when I'm out in publicand this has cause me undue stress, high blood pressure, and a lack of sleep I've told them over and over to stop calling me they just laugh at me, and told me I need to have this person call them they are acting like criminals, and I am tired of this harassment I would like to know my legal rights in pursuing legal action a

I purchased what was supposed to be a leather living room suit that has come all to pieces
We purchased a piece living room suit from rooms to go at the Myrtle Beach locationWe were told that these pieces would hold up as well or better than leather by our sales personAbout years after the purchase the furniture began to crack at the seams and continue to get worse cracking and peelingI began to look for replacement furniture and was told by several companies that this was product failure of the bonded leatherI was informed that most companies were standing behind their product because the had sued the material manufacturer and received a settlementI contacted Roomstogo customer service and was told that they would prorate the amount I paid and offer me an allowance on a replacementThey gave me an email ***@roomstogo.com to send pictures and my order numberI was contacted a week later and they said the furniture was more than a year old they would do nothingI p

Misled and broken promises
In March of 2016, I become a first-time homeowner and I wanted to purchase all my furniture from a name that I could trust, Rooms To Go! After going through a divorce and losing everything in my home, this was the time to get it right by furnishing my home the way I wantedAfter my purchase, I was given a delivery date and that's where things took a turn for the worseMy king-sized bed was delivered, but the slats were forgotten, in which I was disappointed, so I purchased to upgraded metal slats and still had to waitSo now I'm in a home with a bed frame but can't sleep in my bedNot to mention, the setup crew was in such a rush, that they removed the pain off my wall in several areas and I called and reported this and was told a claims adjuster would come out to look and determine how they would go about fixing itThe wait time for that was another weeksLuckily, I contacted my builder, who repaired my walls at no chargeNext comes my dresser I or

Top grain leather sofa peeling off
Purchased living room set in 2012, the specs and advertisement described the material as top grain leather where ever the body touchThe set is not used daily because I have a family living room which we use dailyUpon inspection of the love seat, I was surprised to find area between cushions started to peel offTook photos and send to RTG customer service

Damaged Chair after delivery
Rooms to go, is by far the WORST Company to deal with in reference to CUSTOMER SERVICEThis company delivered my dining room table costing in the amount of 1,246.89, as the guy's assembly together the table legs, they damage oneI called ROOMS TO GO, to explain what my concern wasand they stated that they would replace the chairSo, I'm thinking Okay Great! Then only to find out that, I will not be able to receive my chair again because of their Delivery policyUnfortunately, I was planning to have a BIG nice formal dinner at my house and that was the reasoning for my purchase I hate the fact of them setting you up with a delivery (date) but cannot give you a delivery (TIME) at the time of schedulingNeedless to say, the date of my delivery was a good day for me but my delivery time is NOTI asked the customer service Rep can it be delivered in store and I'll come pick it up and she stated NO This is very inconvenient that now I have to wait

Unsatisfactory delivery and customer servicing issues
My in-store experience was nothing compared to the delivery and ce I experienced todayI received my 1st portion of my furniture a week ago which the delivery time from 8:am - 12:pmUnfortunately, the customer care rep called to advise that the delivery time could be from 2:pm - 6:pm As for today, I was totally disappointed! The furniture came, but the driver/delivery guy refused to put the TV console together He said that is not what he was paid to do and he was not getting paid for overtime As he continued bringing in the other furniture, I contacted customer care, and they were able to get through to a dispatcher who advised the driver/delivery guy to assemble the TV console The driver/delivery man put together the console and left out the shelves, the glass and some wooden part that I had no idea where it goes When I asked him about it, he said that he is not getting paid overtime, to

In February 2016, we bought a couch, love seat and a matching coffee table and end table We had to exchange the love seat approx times to get one without flaws in it The couch was exchanged more times than that (lost count) due to issues such as not sitting correctly when sitting in itThe one we currently have has something that looks like the leather was patched We had the person from the company look at it and sent a report We waited months for a "new batch" of couches to come in and the one they tried to deliver was also defective They have stated that we have to choose another product from the store of equal or lesser value and will not send anymore couches to Try We have looked and looked, there is nothing that we want or like in that store We bought that set to match our living room They refuse a refund and are only will give a $credit for us to keep a defective couch that we paid forThe customer service has been rude and unhelpful
Product

Furniture was purchased 8/17/Delivered 8/23/both loveseat and sofa were damagedDelivery was scheduled againDelivered damaged each time
Order#XXXXXXXX rec sofa /#XXXXXXX and XXXXXXXXLoveseat delivered broken and the sofa was scuffed as well as both pieces were shrink wrapped which cause the fabric to wrinkleI have spoken to CSR after CSR REQUESTED THE FURNITURE BE DELIVERED IN THE BOX AND ASSEMBLED AT THE HOMEWAS made promises this would happen and upon the 4th delivery it has notI called and as to have my money refunded or reselect furniture from the storeI was told the reselection could happen but I would have to pay for the protection and delivery againWhy should I have to pay for this again when I never got the use out of it from the original furniture purchasedI only what I paid for or my money backI AM NOT ASKING THEM TO GIVE ME ANYTHING I AM NOT DUESales and the store experience were wonderful The CSR need to understand the customer isn't

I waited weeks to receive a delivery that was scheduled for the hours of 4-PM.They called at PM and said they were running an hour lateI waited until PM and they never showed.When I called customer service they said I had to wait hrs to reschedule and start all over.They are in control because if you cancel the order you will be refunded only of the purchase
Product_Or_Service: Furniture
Order_Number: same
Account_Number: XXXXXX

Terrible customer service and terrible delivery updatesAt the verge of canceling my order and not dealing with rooms to go again

Furniture purchased / not even paid off yet / couch support broken / will not repair nor offer a refund on problem
Rooms To Go ----So, I have had my couch for since June 25, - the support on the couch came loose - so to fix the problem- I bought L-brackets and put the support back in place - along with adding other brackets to the other supportsLong story short - VERY DISAPPOINTED w/ Rooms To GoContacted the customer service - per the email back to me - they cannot help me nor offer any kind of money back to my account, since the furniture warranty is past the one year

I ordered a Venetto leather power reclining sofaIt was delivered on 4th April and it was defective one side of the sofa was bent and unusable
Order No: XXXXXXX
As mentioned above I received the sofa in a bad shapeWe have planned a party at our place the next day and this sofa is going to be a complete disaster with not much space for my guests to sit onI refused to accept the order when it was delivered but the delivery guy made me sign the work order saying that you will have to receive the order with a note that customer is refusing the order as it is defectiveI got a call from the customer support rep and she told me that there is nothing they can do until a week which is leaving us hanging without living room furniture
I asked them for a refund and take their product away which was in my home for not more than minsBut they did not obey that really bad serviceDin't even try to get someone to fix the issue soonNow I am with a brand new out of box broken

Zero starMy initial delivery was 11/When the delivery men arrived they we unable to carry the furniture due their lack of sheer strength in addition to leaving a hole in the wallI returned to Mcdonough, GA store and re- purchased the sofa and loveseat combo and was informed I would be refunded delivery charges not true still chargedMy new delivery was rescheduled for 1/2/between pm -5pmAt 4:55, I called customer service and was told that the dispatcher was unable to locate the driverI contacted the Mcdonough, GA store and spoke with the managerHe stated that my furniture would delivered by pmAt pm, I received a call from customer service stating that due t technically difficulties the driver would not be able to deliver the furnitureI will be requesting a refund

I ordered a living room set from RTGDelivery date was 11/one piece was wrongCalled to see when the next delivery date
Got the wrong piece of my living room set Called to see if they could deliver within two days after because of thanksgiving oh my Manager called me back very very rude very shocked of the way he handled itLoudddddCalled another location to complain the representative was laughing I thought she was in shock of what I told her she said I will fix it now still laughing though it was a joke and transferred me back to the manager store that was rude!!! Very rude people I dealt withI didn't do anything wrong but was mistreated in a very shady way! All names are available!!!! I don't recommend RTGo in ArlingtonI will never ever shop RTGo everrrrr...I am still in shock of the way they tried (didn't) fix it!

Ordered Furniture and told it would be delivered on 3/17/and its 3/19/and no furniture and no one will tell me why
Told furniture would be delivered on 3/between 4-8pmThey called and said delivery truck is behind will be there between 7-10pm same dayGot another call back at 930pm saying driver will be there around and asked if that is okay time to deliverWe said no that is way to late and we have a toddler in bedThey told us they talked to the delivery manager and he said they would put it on a truck to be delivered 3/My wife called 3/in the morning asking about what time truck would arrive and they said they couldn't tell us and that the driver will call when he is a hour away from usAt 750pm on 3/wife called customer service and wanted to know where our furniture wasThey couldn't tell usThe call was dropped at 8pm and we called back but customer service had closed so we couldn't talk to anyoneWe never received our furniture on 3/We nev

Convinced to buy incorrect set pieces, now we are stuck with a set that does not match
We went into the store to purchase the Cindy Crawford Home Metropolis Slate Pc SectionalUnfortunately after budgeting, we couldn't afford the pc, so the sales associate convinced us to purchase the pc set, and that we'd be able to purchase the 3rd piece later on to finish the setA year later, we purchased the final piece, and it's the incorrect pieceTurns out one of the original pieces was sold to us under the preface that we could just buy the 3rd piece but instead we actually would have to purchase new pieces and toss out one of the originalsThe salesman lied to us and now we are stuck with a couch that doesn't fit together because they won't refund or swap any of the pieces to make the pc sectional workSO upset, our only option is to buy 2/pieces of the couch and completely throw away the pieces we currently haveOur "couch" if you can call it that, looks completely ridi