Rooms To Go

Mattress ordered and damaged in delivery Refuse to issue refund in a timely manner and replace item efficiently
I purchased a king size mattress for and had a deliver date of 10/4/ My wife had our son and was expected to return home with our child The delivery driver called me 7:55am from XXX-XXX-XXXX and told be that the mattress was extremely dirty and that 'whoever' loaded the mattress tore the mattress which was the dirty to get on the mattress He assured me that after speaking to his delivery manager that they can have another mattress delivered the following day Customer support called me and advised me it would take 48hrs to return the mattress then send another - obviously to balance their inventory I spoke with the manager at the Pembroke Pines location who showed little to know concern Couldn't guarantee another date for 48hrs and told informed be it would take 4days (48hrs for return and 48hrs delivery )to process another order I proceeded to ask for

during taking apart of the mirror by movers, it fell down on the bed's foot board and damaged the foot board
Problem Date: 11/28/
Purchase Date: 08/17/
Model Numbers: n/a
Order Numbers: XXXXXXXX
Account Numbers: n/a
Sales Rep: Robert F(XXXXXX)
Payment Amount: (Total Purchase)
Payment Method: Debit Card
other specific details to this complaint:
I talked to them yesterday and asked them to kindly resolve the issue but they dishonored what they specifically told me before signing the contractwhen I was purchasing the furniture, I asked them specifically to confirm that the extended warranty included the moving related damage and they confirmed itI paid extra money and purchased the 3-year GUARD IT extended warranty service to cover for such kind of incidentI am very disappointed

Problem with Protection Sales Practices and Defective furniture
We purchased a sectional leather couch in January I believe order number is XXXXXXXX In the past year and a half we also purchased a dining room table set and a bedroom set for my daughter Each product comes damaged and generally seems to be the lowest quality possible In contrast we purchased two couches from rooms to go in that we had until we got the new couch with no issues Obviously quality is going way downhill At any rate, we get this couch and had to have two pieces replaced that were defective right when it was delivered In less than months, one of the pieces with the storage console and cupholders appeared to have spots where the leather rubbed off I'm not really sure how thats possible considering the last couch went plus years without rubbing off anywhere and obviously the corner units where people put cups and their arms are clearly high traffic areas Rooms to go tried to cla

I purchased a Canopy Bed and Nightstands on October 12, and given a December 11th delivery dateRooms To Go never called to confirm the delivery date or timeI called the store and Customer Service times and finally got a confirmed delivery timeThat is when the nightmare began
The Delivery Team that delivered the bed on December 11th were very professional, brought the pieces in my house in the box and took time and were very careful in assembling the pieces
The headboard had a Manufacturers Defect and had to be replaced
The furniture smelled brand new!
The Delivery Man put the Canopy in the garage and explained that he was leaving it sealed in the box so that it would not get dirtyCustomer Service scheduled a replacement in days for Friday
I was the last stop on their route, it was rainy that dayOne Delivery man came in to see the situation and take out the defected headboard that was leaning against the wall
The other Delivery Man got the headboard out of the truck and I watched him place it on the wet concrete in the streetHe was struggling to handle the headboard
He carried the headboard with the fabric side pressed up against his wet, sweaty shirtThe fabric was stained and smelled like a wet, sweaty workerThen that same man goes in the garage, opens the fabric canopy in the garage, takes it out of the box and drags it across the garage floor because it was too heavyWhen he finally gets it in my room, the other Delivery Man tries to put the button in the middle, but said it is defective, ripped the material trying and handed me the button and said they would have to send out another one
They put the torn, dirty stained canopy on the bed and leftI called Customer Service and spoke to a rude representative that insulted me
I called back and spoke to Ayanna, she was so rude I asked for a Supervisor, she transferred the call, which conveniently dropped
I called back and began to explain the situation and Ayanna said, "I just talked to you, you don't have to say it again." Once again I asked to be transferred to a Supervisor
The Supervisor set up an exchange for the headboard for December 27th and said she would have to check on the fabric canopy
Monday Morning I called the Rooms to Go Corporate Office and spoke to Ricardo, who was very nice and he is trying to schedule the headboard exchange for December 19thHowever, they cannot replace the canopy until January 2ndI am waiting for a confirmation of delivery date and time, however I am now prepared and know what to expect
This has been a horrible, ridiculous unnecessary nightmareIf the delivery man would have simply brought the headboard and the canopy in the house in the box and taken the time to carefully handle the canopy, this would not have happenedAs of this moment, I have a dirty, stained smelly headboard with a torn ripped filthy canopy an the button is lying on the dresserRooms To Go just opened a gigantic new store miles from here and they spend an enormous amount of money on marketing and advertisingMaybe they should redirect some of that marketing money into training the Delivery People how to properly handle the furniture and train Customer Service Representative to respect the customer and realize, we do have other choices where to shop for furnitureUnfortunately, I chose to shop at Rooms To Go

Rooms to Go failed to deliver product on the dates promised
I purchased a sofa on the Rooms To Go website on 3/5/My payment cleared my bank on 3/7/I was promised delivery on 3/20/(Tuesday)On the delivery date, I received a call stating that the driver would not be able to deliver the sofa due to a death in his family, (as if he was the only driver for the entire company), but I was promised that the sofa would be delivered the following day (Wednesday)Then, (the same day) my daughter received a call from Rooms To Go Customer Service stating that the sofa would not be delivered until the following ThursdayBy this time, I was fed up with the delays and called Rooms To Go Customer Service to request a cancellation of the order and a complete refund of the purchase priceI was promised that my bank account would be refunded the entire purchase price on Friday (3/23/2018)Then, today (Thursday and after business hours), I received a call from Rooms To Go Customer

The worst service I have ever gotten from purchasing anythingWish I had read the reviews before I purchased furniture from RTG

"Brand New" Furniture sold with Bed Bug Infestation
I purchased what was supposedly "brand new" furniture from this Rooms To Go location
Several weeks after delivery, my fiance and I noticed that we were getting welts after sitting on the furniture Initially we thought it was an allergic reaction, but further investigation found that the "loveseat" we bought was heavily infested with bed bugs
We attempted to contact Rooms To Go on several occasions to get some kind of assistance, but every single person we spoke with insisted that the bed bugs couldn't have come with the furniture
Our counter to that is that bed bugs have been found nowhere - let's repeat that - NO WHERE else in the apartment EXCEPT for the furniture that was purchased from Rooms To Go
Again, the ONLY place bed bugs have been found is in/on the furniture from Rooms To Go
RTG refuses to even discuss the matter, despite mine not being the only complaint regarding bed bugs in supposedly new furnitu

We are having issues getting RTG to deliver new and undamaged furniture purchased on 02/18/ All attempts at delivery were unsatisfactory
We purchased new furniture on Order XXXXXXX; 2/18/ Ordered power reclining Sofa, Love seat, Cocktail and End Table Total for order was $3, 1st delivery was 2/28/and the sofa was damaged by delivery person with box cutter when removed from mfg boxThe cocktail table was also damaged2nd delivery of replacement 3/13/18; sofa was not in mfg box and was physically damaged in multiple places upon inspection; replacement cocktail table was also damaged 3/@9:pm 3rd delivery of replacement was not in mfg box wrapped only in cellophane; delivery persons dropped the sofa from the truck to the pavement, then dropped it again physically damaging itDelivery person then went into a loud expletive laced tirade waking neighbors We have tried to work with Customer Service and our salesperson Jennifer B., but RTG continues to not

My complaint is against the Rooms to Go in the Colony
I ordered a bed on 9/10/after I had shopped around, so I was very happy with my choiceThe soonest they could get it to me was 10/1/They showed up with the wrong bed
I called the customer service line and the lady was terribleShe didn't show any empathy and scheduled me for the "next available"I said I'm not asking for a discount, but please do better than the next available delivery dateShe got really rude and said I can do Tuesday but it's a 7AM-10PM windowI took it
They called me when they were on their way and gave me minutes to be there or they were leaving
I get there in time and it's the wrong bed AGAIN!!!!
This time I tried to call my sales rep but he is out all week, so I spoke to customer service at the location
I told her I wanted a discount this time for the huge inconvenience and we discovered the sales person made an error on the order and that's why it was the wrong bed
She called me back over hours later with a delivery refundI said that's nowhere near good enough and cancel my orderShe said ok, I'll get that processed and that was it....WOW! Talk about not giving a crap about your customer
I will make sure everyone I know hears about thisTERRIBLE!!!
I love that bed but out of principle I will not buy from them!!

Defective furnitureRooms or Go not being truthful regarding what we were promised
We purchased a living room set that consisted of a sofa and two rocker recliner chairs in January The furniture was delivered in March From the day furniture was delivered one of the chairs was deemed defectiveThe delivery guy made note of the problem and reassured me he would get the problem taken care ofA few weeks went by and we hadn't heard anythingMy husband calls and was informed the part was on back orderDuring that time the other recliner started doing the same as first one which was the reclining portion of chair would not reclineThe parts came in and technician came out to install Friday June 30th only to find out the parts were wrong sizeOnce again we were reassured the problem would be handled expeditiouslyFast forward to August My husband called and spoke to Tiffany with customer care and after seeing the runaround we have been experiencing, she authorized a

We purchased our sofa in February We paid over $for the sofa with sealer and the color seems to be coming off
We bought the Sofia Vergara cream sectional I showed a picture to the salesman at RoomsToGo and he said it had a year warranty and I should be able to get it replaced if I called customer service The salesman told me it was only years old Based on the condition of the sofa I thought it was at least years old We had their representative come by to look at it on April thinking he couldn't possibly deny that the color was coming off due to being defective when the put the color on originally However, he lied and told them it was transfer from clothes These are clothes from different people and the couch is losing its color no matter where anyone sat We both wear nice clothes and they do not transfer color You could tell it was due to defective coloring from the factory Their resolution is it is our fault and they will not do anythin

Complaint consists of delivery, incorrect installation, refund, damages to furniture and property, as well as poor customer service
Dop: 9/2/store# order# XXXXXXXX payment meth: Credit/Cash
Delivery truck (semi) did damage to plants, sign, ornament in yard as well as creating 30' rut in front of my homeSame delivery team completely fouled up installation of bed being deliveredScrews misinstalled, now there are holes, scrapes, scratchesAs well as missing hardware
I had to tear the bed down and reassemble it, due to poor installation bed was not safeI have pictures of all damagesI read the reviews of this store before I purchased and thought everyone is entitled to a second chanceThis store is the worst and are completely unwilling to helpIt's always pass the buck

Salesman John Bcalled Customer Service and canceled our deliveryBasile was not the salesman for this transaction
We visited several mattress retailers , including Rooms to Go Pinellas Park, RTG Clearwater , RTG Outlet Sefner and RTG SarasotaWe spoke to Basile on 7/and explained we had a warranty claim for a new mattressHe looked up the credit amount and told us a number $ We then tAlked to the Sarasota store and were given a better deal on the new mattress We made the purchase and set up the delivery with the Sarasota store for 7/On 7/I looked up the delivery status and notice the delivery was canceledAfter talking to a couple of people at the Customer Service center, I was told the note said customer could not be home and needed to cancel the deliveryNo future delivery date was scheduledThe searched their records and provided a phone number for the person who called and canceled the deliveryI searched the umber on the Internet and found it was the per

Return fraudverbal abuse
On Feb I purchased furniture from their store After refusing their protection plan, everything went wrong from their They kept changing my delivery I purchased with my debit card items I decided I didnt want They would not refund my money They keep telling me that they are sending me a check and I have to be patientThey have near $2,of mine and they keep telling me its not their problem..I feel like I'm being frauded

I bought a mattress less than days ago and am having severe back pains from sleeping on the mattress
Less than days ago, my husband and I went to the Metairie, LA store to purchase a bed and mattress set We layed on several and decided on an Olympus hybrid mattressThe salesperson told us that it would take several nights for the mattress to conform to our bodies However beginning with the first night I slept on the mattress, I have had severe back pain, sometimes to the point of finding it hard to walk or carry my year old daughter At first, I thought the mattress just needed to be broken in, but then decided something was wrong I contacted the store on Monday June and was told to call customer service I called customer service and talked to a guy, Phillip He listened to my issue and told me it was something to talk to the store about, and that when I called the store to speak to a manager and ask them to authorize a reselect, and this would allow me to choo

Rooms To Go is not refunding the full amount back to meThey are keeping the taxes
My fiance' and I visited the Raleigh located on August 1st to possibly look for a nice sectional and king bedroom set for our new apartmentWe were both relocating to Raleigh from Winston-Salem and saw some nice deals onlineWe were greeted by Miss Dionna who was a pleasure to work withWe ended up finding furniture we both loved and thought was uniqueWe requested that they delivery the sets on Friday, August 10thDionna assured us someone would call us with a time window and if we weren't comfortable with the set window we could schedule a later timeOur order number is XXXXXXXX
Someone finally called two days prior to us moving and said that our window would be from am to pmI told the young lady on the phone that we needed a later window because we weren't going to be in Raleigh until after She said she was putting in my request and that someone would call us back with a new tim

Delivery drivers did not put the sofa sectional together properly and the set has been inop for days without any contact from Rooms to Go
We purchased an expensive sofa sectional, high end kitchen bar table, (4) stools, bar table bench, chiase lounge chair, and an area rug with pad We only received the sofa sectional, area rug & pad, and (4) stools The delivery drivers were rushing and had a minor (yrsold) assisting them without any workmanship The sofa sectional was coming apart in places I contacted them before the truck hit the end of our street and they had me on hold for minutes then transferring me where I was disconnected Contacted the store and they connected me with our sales person which took another mins Finally after calls and over an hour on the phone they said they would contact me back and never did I hired someone today for $to put the sofa together properly and would like to be reimbursed

Customer service and Delivery
I have been A loyal customer since I have spent over thousand at this storeI ordered a dinning room set in June Had it on hold because it was a house warming gift for my sonAs the time approach for the house to be finish we checked with Rooms to go and low and behold the order was canceledSo I contacted them they needed to verify my identitySo I went to the store in Savannah GaThen I called to reorder the Dinning room setWe needed this for our thanksgiving dinner At my son's new home november 13,2018/ was the reorder dateOn November 15th my son thank god checked with rooms to go and they once again canceled my orderSo I called the customer service line on 11/14/they stated that my Identity needed to be verifiedI told them yes I did this alreadyThey stated Ms *** we cant help youWHAT !! So I requested a manager she said I'm the manager? Hun no if you were you would do anything to please your c

Bad craftsmanship and upset that I was lies to when buying the extended warranty!
I bought a couch and loveseat set from this Rooms To Go in Called Rooms To Go, to tell them the springs and the fabric is messing up they said sorry, out of luck, out of warrantyWhen I bought the set and spent over $2,the sales man told me the extended warranty covered not only the fabric stains but any damage and defects! What lie after calling Rooms To GoKeep in mind I also emailed Rooms To Go I informed them that at this point it is NOT a warranty issue, but product defect/workmanship liability I went as far as to offer to pay for their product defect out of pocket, if they would just let me know how to call the company no help- those vendors "can only complete work for Rooms To Go", and that I was on my ownCustomer service is trash, the product/couch is virtually worthless, and Rooms To Go has lost a customer for life over a repair that I volunteered to pay (in spite of it being d

I just had a horrible experience with Rooms to GoI waited over two months for a coffee tableIt was delivered and put togetherAs soon as the service men left the table fell apartI am now trying to get someone out here to put it back together and they are telling me I have to wait for weeks