Rooms To Go

I ordered a bedroom set (bed, night stands, and dresser), living room set (sofa lounge, end table, coffee table, and a lamp), and a dinner room table setUpon delivery the sofa had stains, so I took another day off of work for them to swap out the sofaThe new sofa had a hole in the back, this time they wanted to send out a tech before swapping it outI proceeded to also find chips on the tiles on the underside of the coffee table, also found one of the night stands to have evidence of having been dropped as the drawers would not work and stay on the tracksBy this time I've taken a 3rd day off of work, waiting on the tech to come out, simply to confirm the necessary replacementsI posted a complaint on the rooms to go Facebook page because I've now had to lose so much money missing work that I feel I should receive my delivery charges backI still have to miss an additional day due to delivery of my bed that was on backorderCustomer service wasn't showing any compassion, unt

ROOM TO GO, Service Call that was scheduled February with Scott service *** *** ** *** ** XXXXX.When SCOTT finish his inspection he calls me and said that the box spring had a hold as well and a crack in it then he went on to say the mattresses need to be placed on the box spring, and I said why wasn't places back on the bed ,he said he had left my house and I need to call customer service back and schedule another appointment and ask to come back so I call service back and spoke to young lady and she tried to reach Scott but no answer so she rescheduled my appointment and the send out another service guy out to check another box spring for my first order.So customer service never called me back so I call them and got customer service lady Tracey I tried to explain to Tracey what was going on she would not let me explain so I ask if I could speak with her supervisor and hesitated and what for IM READING THE NOTE AND I STATED I WOULD LIKE TO SPEAK TO YOUR SUPERVISOR AND S

Armless recliner no longer closing
We purchased a full sectional from Rooms to Go months ago We purchased what we thought was a full protection plan on The armless reclinerIt is no longer closing and Rooms to go is stating the plan we purchased is for stain removal only This is NOT how the plan was presented and they are not supporting their product that I purchased for almost $ 3,The purchase date is 9/29/ order # XXXXXXXX - ARMLESS RECLINER-BROWN/XXXXX/XXXXXXXXXXX - This set was extremely expensive and sold to us with the protection because it had many moving parts and electric etc

COMPANY DID NOT GIVE PROPER CREDIT FOR RETURNED ITEMSDISCOUNTED THE REFUND AND ACCUSED ME OF STEALING A MATTRESS SO THEY DEDUCTED PRICE & DELIVERY
RE: Rooms To Go
TD Retail Account XXXXXXXXXXXXXXXX
On 09/22/a charge of $was added to my account with TD Retail for Rooms To GoOn 10/27/15, a charge of $was added to the same account, totaling $These purchases were supposedly no finance charges if paid according to the terms
I had problems with the sofa sleeper almost immediately, and I reported the issues to Rooms To GoSeveral attempts were made to correct the issue (including replacing the sofa sleeper with another one that had the same issues)
Rooms To Go finally allowed me to replace the items with another style in June
In the interim of sofa sleeper issues, I subsequently purchased another item o 02/03/for $that would accrue interestAt the time that I returned the items, the accrued interest was $and I had made pa

Room to Go salesperson told us we could get a credit on furniture ordered 2/Claims RTG knew this furniture had issues so they discontinued it
Hello, My name is *** ***I was in your Cedar Park store today looking for a sectional and Bedroom set with my husbandWe found our previous sales person, Robin T., and told her what we wanted and whyWe told her that the furniture purchased on 2/was shredding and the furniture looked terribleShe looked up my name and and found the orderShe said "They had trouble with that set and discontinued it" And She has already helped other customers with replacement furnitureShe said all we had to do was call customer service on Monday and that they would issue us a credit to buy replacement furnitureSo away we went with available credit on our RTO credit card and no furnitureWe took a chance and called RTG customer service and after several minutes on hold we talked to a few peopleWe even spoke to a supervisor named 'Kortar

Furniture purchase
Furniture purchase

Furniture not delivered in specified time frame and we did not receive a phone call until an hour after the time frame indicated they would be late
When we made our furniture purchase, our sales person told us we would receive a phone call days before the delivery giving us a our window for our delivery timeOn Wednesday, April 11, we received a phone call telling us our delivery would be between - today At pm, we had received no delivery or phone callI called customer service who told me the truck was in Windermere and we were the next stopI told the Rep that there is no excuse for not receiving a phone call telling us they were delayedI asked that 1/of our delivery fee be refundedI also told her I would be calling back if they weren't here by pm since Windermere is just minutes from us At pm I received a phone call from the dispatch saying the truck was running late, they have stops before us and they should be to us by pmI told her this lack

Bought a sofa on 12/01/, and In April it cracked in front and brokeSeller is not taking responsibility for defect of product
Bought a new sofa on 12/01/at rooms to go which they deliveredIn April the sofa cracked in front/brokeI called them & they said it's not a defect, nor their fault, and blamed it on me the customerThey did not want to fix it or replace itI advised them that it's impossible for me or my family to crack a sofa when I weigh lbsand my wife less, and the children are less than 80lbsIt's obsurd that I paid $for a sofa that was defective, broke, and Rooms to Go doesn't want to be responsible for their product

I purchased furniture on June 22, and paid a down payment of $which reflects on their invoice but tidewater shows the full amount on inv
I purchased furniture on June 22, from salesman Simon *** in the amount of $and paid a down payment of $which reflects on their invoice and the remaining balance of $went over to tidewater finance in which they show the full amount $When I first saw this around the end of July I contacted Tidewater and they directed me back to rooms to go cause tidewater said that's what rooms to go sent to themTherefore I pick up the phone call rooms to go talked to a sales rep and he said they would look into itI didn't get a phone call back so I called back within days got another rep Jasmine which she sent an email to rooms to go finance team and would let me know what they responded to her withShe never called so I called about a week later and she said finance didn't get back to her she would send an

Rooms to Go failed to fully deliver purchased furniture They have refused to refund or pick up chairs and forecast weeks to do so
We purchased a table can chair/bench dining set for $1,with a delivery date (paid for delivery) on 9/7/ The furniture was delivered at 10:00am (chairs and a bench) except the delivery truck driver said the table was broke He said the table leg was broken and if I wanted they could try to rig it so it would hold up until they could deliver a new table I said no, I don't want a broken table and to just leave it on the truck (it was never brought in the house, it was in the street leaning against the truck back) I opted to keep the chairs/bench assuming the table would be delivered next day or something He said I would hear from customer service in 3-minutes At 4:00pm I still had not heard I called their customer service and was advised it would be weeks before they could deliver a new table I said that was unacceptable and the

Initial bedroom furniture delivery and replacement furniture delivery both damaged (second delivery also included damage and moldy)
Dec 1, received delivery of Sandstone Gray dresser with streaks in finish and damaged top left corner of queen foot board at my future residence in Summerville NHOn Jan 11, replacement furniture arrivedDresser had crack in bottom and footboard also cracked Head board replacement (with footboard) was moldy and both were King Size not queen Refused order and they were returnedOn 1/11/called customer service spoke to BrandyExplained to her I live in NH and flew down for first delivery had to ask a friend from upstate S.C to drive to my house to accept second deliveryI asked about quality control as I could see one delivery being messed up but not two I told her I would like some sort of compensation because I will be flying down to accept the 3rd delivery as my confidence in this store is low right nowShe offered $I declin

I *** *** purchased a new bed room set and mattress I was told the set would be new and came with a year warranty.head boar was defective
this was reported to them on 11-28-they argued with me saying a set new in the box was as is ,as the other items in the storewhen I purchased the set the sales person told me that the set was new and came with a one year warranty from date of purchase.I spoke to store management about the issue,and they strung me along for days then finally telling me that there was nothing they could do for mei called their customer service dept whom referred me back to the store where I received no results

I spent over 3,for a living room set, coffee and end tables and bedroom setAll was damage except end tables CS was rude
I purchased living and bedroom furniture in December Due to back orders, it wasn't delivered until today 1/11/ All pieces had damage except (2) end tables I pointed it out to the delivery guys and they gave a card for Customer Service I called and the CS Rep was so rude (and tried to make it my fault) I asked for a SupervisorThe Supervisor wasn't much better She said to avoid taking off several more days, I should move furniture to take pictures of damage so there will be no delay in repairing and/or replacing and to have a technician come out to verify

Do yourself a favor and don't buy this cheap furniture from this company, it's not worth the headache and loss at the endManager Ethan S.could take a few lessons in customer service but you can't expect much I suppose from a furniture managerWe bought sofas a few months ago and upon delivery one of the pieces were damagedWe were told it would be a few weeks until we get the replacementWell, another month went buy when they arrived to deliver only to have a completely different couch than the one we ordered and that they damagedWe were told again it would be a few weeks before getting the correct couchSo we get a call from customer service stating the couch is no longer available so we can take a pathetic 10% discount if we want to keep the damaged couch but if we do accept the discount it will void the warrantyThe other option is to get a refund for both couchesManager Ethan Swas unprofessional at making this situation rightWhy should we have to have a warranty vo

I purchased many items of furniture in January for my vacation home Most of them were damaged, a year later they started breaking one by one
After going through the dramatic/ traumatic event of purchasing furniture at rooms to go, thousands of dollars were spent at several times for my vacation home that was barely used the purchase was done in January and then we purchased two more Ottomans to match the two living rooms suits we purchased a few months laterIn January I fell through one of the chairs, I really don't weigh that much maybe pounds that it should've broke the chairAt the time I injured myself and we called them on the phone and left them know what was going on , They knew that I injured myself and they he hauled around for several more months and several more phone calls I actually was at the doctor for back came in after the injury , April of this year they finally decided to come and the guy rig the one Ottoman so it didn't sag and the chai

Order noXXXXXXXX, of the stools was delivered without hardwareWas told by customer service and store that the missing hardware will be sent
Stool was delivered on 11/14/Called customer service and was advised customer service would contact the vendor and have hardware for stool sent to meNo call or hardware was received so I called the store on 12/18/17, and was told someone would contact the vendor and return my call with a shipping confirmation on the hardwareNo hardware or call was receivedCalled the store on 1/8/and asked to speak with manager as my hardware was not received and its been quite some time; manager, Brian, had someone else call me back and tell me they would email the vendor again for hardwareCalled customer service and the store on 1/9/18, store manager was unavailable, and customer service could not confirm anyone has actually been in contact with the vendor

Poor delivery serviceOrdered merchandise July with a delivery date of July It was not delivered and rescheduled
Order for a recliner placed to Rooms to go on line sales on July Was told first delivery date was July between AM-2PMGot a call at 1:PM advising me there was a delay and my new delivery window was no 3PM-7PM
I received a call at 9:PM advising me that my delivery was not happening that day since their truck broke down
They told me they could have it here on Thursday July I was told I would get a call the day before and did notAll we got was an e-mail saying it will be delivered between AM -PMI called their customer service department to get a better time frame and they gave me a line of *** saying it was a last minute add on and could not give me a better time frame meaning I have a hour window where I can not go anywhere for fear of missing the truckA prisoner in my own home

Best Buy card is still inactive weeks after delivery
I paid cash for a furniture, included was a $BestBuy card, I was told it would be active days after the furniture was deliveredIt has been over weeks, I have called numerous times to get the card activated Each time I call I get a different answerI still can not use the card

I ordered online, paid downpayment then paid rest with card I went to pick it up everything goodMy cc statement is showing negative they double bill
This is the SECOND time this has happenedBasically I bought online picked up at the location in Lakeland, Fl in FebruaryI got my cc statement and it shows how much charged how much credit I have but shows zero available even if my math is bad it is still a $2,differenceThey basically billed me twice or just like last time they forgot to clear the pre authorizationI called the credit card company- Synchrony and they said they can't fix itIt is a rooms to go issueSo this is the second time I ordered and they forgot to release the pre auth hold making it look like my credit is maxed out when in reality I still have well over $2,left to spendIt is effecting my credit score negatively and I am not going to continue to have this issueYou call the location and get the run aroundYou call the bank and they don't help yo

After RTG failed to deliver my furniture on the assigned date I decided to cancel my orderAfter days, they still will not cancel the order
I placed orders with different locationsOrder #s are: XXXXXXXX & XXXXXXXXMy delivery for both was scheduled for Saturday January On the 6th, I received a call that my delivery was being cancelled due to weather and would be rescheduled for Monday January 9thInitially I was not going to be able to do the 9th but then I re-worked my schedule and called back and told them the 9th was okayI was assured my delivery would be on the 9thWhen the 9th came around, my delivery window passed, with no call and no delivery so I called the customer service numberThey said that in their system the delivery was scheduled for this day but for some reason the furniture was never put on a truckThey could not give me any explanation as to why the furniture was never put on a truckThe woman was very rude to me and when I asked to speak to a m