Rooms To Go

This was my first time buying new furniture and having it delivered to my new residentI WILL NEVER EVER order anything from Rooms To Go againMy sales representative was fantastic and friendlyEverything seemed to be greatI was excited about receiving my new living room suite, but unfortunately, I still have not received itNor has it been rescheduledThe delivery address was wrong which was the Rooms To Go in Lithonia Georgia faultPlus, to top everything off I was called a vulgar name (His words exactly" This *** has called my phone times") by the delivery men, which did not know that I could hear them speakingAll I was trying to do is confirm they were delivering because the reception was awfulI left a family function to meet them and they never showed upI don't not know what kind of people they employee, but they were disrespectfulThen tried to tell me that the other driver was talking about his wife calling her namesNumber 1: How dare you call your wife names! Number 2: IF that was true, show more professionalism and make sure the customer cannot here you are cursing your wife outNumber 3: To even think I believe that story insults my intelligenceMakes me feel like they are trying to pull one over on meI hope this experience never happens to anyone else because this has ruined my expectations for Rooms To Go
Thanks,
Unsatisfied customer

Poor customer service and poor products
I have wasted valuable time dealing with the poor customer service and damaged product that Rooms to Go has deliveredI made it clear to MrsCindy Y.that Rooms to Go had one more opportunity to correct the poorly made products and they failed me once againI have documentation that sated if they failed again I would wanted a partial refund and that I don't have time to keep taking off work for them to try to deliver new productsI submitted my complaint and Cindy denied my request for a partial refundThey have delivered a box spring to my bed twice now and cant get it correctI am willing to live with the box spring but Rooms to Go needs to make a concession as I do not have the energy or time to deal with another deliveryRooms to Go also did not make the delivery time window of 8am -12pm on 5/17/2018, they called and left me a voice mail advising it would have to be moved to 1-pmI'm interested in finding out why this organization

I ordered the edgegrove 3pc twin bookcase bedroom & Delivery was 11/07/Since the 1st delivery attempt I have had nothing but non stop problems
On October 27, I purchased the edgegrove gray 3pc twin bookcase bedroom in storeDelivery was scheduled for Nov7, They brought the pieces to the bed and nightstandThe delivery guys said the dresser was damaged so they would have to reschedule delivery for that itemI noticed rooms to go customer immediatelyAfter the delivery guys left I noticed they didn't put the bed together properlyThe wood rails wasn't screwed into the bed frameI notified rooms to go as soon as they called me about my delivery experienceThey arranged for the driver to come back after he made another deliveryThe driver never came backI've contacted the customer service several times 11/trying to make arrangements to get the bed put together properlyNo availThe store manager then tried to get involve to make arrangements for issueCustom

Five months later, still unable to get a correct unbroken product delivered
My husband and I got married December 21st 2015, he is active duty military and we finally got our houseI ordered our furniture in January with a delivery date of about February 4thIt is June 23rd and we still have unmatching couches/ broken couchesThe first time they delivered to our home they delivered the dining table, side tables, coffee table and the seat sofa couch with recliners to the houseThey didn't bring the correct love seat, infact they brought a way different kind of couch to our houseWe didn't want that couch so they took it away and left all the other furnitureI just moved to the house in March and noticed that the seat couch was brokenThe end of the sofa was touching the floor so I called in to have someone come look at it.During the wait for someone to come look at the couch, we finally had our love seat come inPerfect conditionBut, still waiting for the seater couch t

I ordered furniture from Rooms to Go The furniture was defectiveI was told I would get a full refund Rooms to Go still owes me $
I bought furniture from Rooms to Go on 10/6/ On the date of purchase I paid $on my personal Visa card, as required, for sales tax and delivery The purchase price was financed on my Synchrony Rooms to Go cardAfter delivery problems and quality problems, all items were finally returned on 12/9/ On the same day, I was told I would be receiving a full refund on everything including sales tax and delivery fees On 12/15/2017, Rooms to Go refunded $to my personal Visa card On 12/20/2017, Rooms to Go refunded $to my personal Visa card On 1/2/2018, I contacted Rooms to Go and was told they would look into why I had not been refunded the $back onto my personal Visa that was still owed I was told I would receive a call back On 1/5/2018, after not receiving a call back, I contacted Rooms to Go again to ask abo

Rocker- recliner on battery pack will not workSecond battery now in chair not working, stuck in up position
Never told about a return or refund policySale person outright lied when asked if the recliner would still work if we lost powerHe said the chair worked while plugged in and on the battery if a power failureNot true, first service call we were told the chair was to be charged for a few hours then unplugged otherwise burn out the batteryService man said these chairs were a problem Atyears old with a collapsed spine my wife was happy to find a recliner that fit her small frame and had spine supportafter the first repair, new battery, the chair is again dead and stuck in the "UP" positionMy wife had to try to climb out of the chair, hurting her backOnly took days for this new battery to dieCalled to get a refund on the chair but they are sending an other chair to replace this oneFrom what the service man said these chairs are defectiveWould like to get

We have furniture from rooms to go it nice, so we went back to buy some more furniture on 3/10/the furniture was broken The paint job was bad the screw holding the back board was not inIt's like a 10yr old assembled itThey delivery time was 8-they did not show up until pmThey new furniture is grades below IKEAThey use partial board I would not buy from them ever again

Purchased the Del Mar Ebony piece set a couple of years agoAfter recently moving no one can put the the dinette table back together
I recently moved and the legs to the dinette table had to be unscrewed from the glass table in order to move the furnitureWhile settling in to my new apartment I have had at least to different people try to figure out how to put the dinette table togetherI called customer service begging and pleading asking RTG (Rooms to G0) if a technician could please come and put the dinette table back togetherCustomer stated due to expiration of warranty and liability no one could help meI asked if there is a waiver I could sign so that a technician could come and put the dinette set togetherI have no one to help meI am short, the glass table is heaving and I have back painsIt was worsened since I was trying to put the piece of dinette set together

I purchased furniture and scheduled a delivery dateI was advised that delivery will take placepThey are refusing to deliver my purchase
I purchased furniture and scheduled a delivery dateI was advised that delivery will take place from 7a to pThey are refusing to deliver my purchaseI spoke with manager Raymond, but he did not assist me at allI am not sure what can be done

We purchased a sofa,love seat,and recliner for our family room as well as several other pieces of furniture for our home We noticed what appeared to be a bent frame on the couch, called the company who in turn sent out a representative It was determined that the couch needed to be replaced and it was The problem is that the replacement couch appears to be worst off than the original one And the second time, we were told that the couch will not be replaced or anything
Product_Or_Service: June -ish

I bought a sectional, recliner, ottoman and end table from rooms to go in November and it was delivered in the beginning of December I called in January of for them to come and either repair or exchange items on the sectional after the holidays I got an appointment for late February and the repair guy came over to inspect the sectional and said he didn't find anything wrong with the frame but would re-order the corner cushion and check on the throw pillows that came with the couch and I haven't heard anything since The corner of the sectional when you sit on it is completely uneven and you sink in and sideways and all of the throw pillows are poorly sewn and I requested new ones I paid close to $for everything and I expect quality especially since the floor in the store was in perfect condition and had no defects like the one in my house I also purchased the year warranty at an additional cost which covers everythingThey are not honoring my warranty an

this is a complain vs rooms to go about cancel my warranty for bankruptcy of the manufacturer
Original Order NoXXXXXXXX
Description: Caress by Carolina Mattress Guild
Twin XL adjustable base
ROOMS TO GO
Hwy E
Seffner, Fl
This is to demand that representatives of rooms to go send me in writing the reasons why my warranty was rejectedAccording to MrC.(Jan 9:45am Easter time) supervisor of customer service from corporate office, the manufacturing went bankrupt and this is enough reason to avoid any warrantyAs a consumer I have full right to have a written response detailing the reasons for the cancellation of the guarantee years that I had been offered in the store at the time of purchase in June without any specification about the warranty was with the manufacturer, To my knowledge this is a advertisement and fraudulent sales mo

SOFA-LOVESEAT ARMREST WITH FACTORY DEFECT
ORDER#XXXXXXX
LOVE SEAT # XXXXXXXX PURCHASE DATE 03/12/2016-DELIVERY DATE 05/17/
ARMREST HAS A FACTORY DEFECT,ROOMS TO GO SENT SOMEBODY 02/10/TO FIX THE PROBLEM ON THE SOFA,THE PERSON DID A HORRIBLE JOB BY PUTTING IN A PIECE OF SPONGE
THAT MADE THE PROBLEM WORST.ROOMS TO GO HAS BEEN CONTACTED,SENT PICS.OF THE JOB DOME;BUT THEY KEEP IGNORING US

When I purchased my sofa & loveseat, I purchased an extended warranty with themNow that I want to file a claim, I can't
While purchasing a sofa & loveseat from Rooms to Go years ago, I was sold an extended warranty on the itemsI am now experiencing problems with the itemsThe sofa headset hinges have broken, few of the cup holders are cracked, & there is padding come out from under the loveseat
When I contacted Rooms Go, I was told that the warranty I purchased was only for the fabric & not on anything else

I was hung up on and treated badly with a manager, who did not note the account so wheni called back, they agent said there were not any notes
hello, im a new customer and I was treated very bad and poor customer service by a so called manager from rooms to go customer service at XXXXXXXXXXX,I called in b/c I did not get my full delivery, my ottoman was missing, I called them to see what was going on, the customer service was so rude, and did not care, then they told me I will get my ottoman a month lateri was not told about this or informedim very upset no one called me, I asked to spk to a manager, a man got on the line was very rude to me and very sarcasticas if its my fault my ottoman was on back order and as if im suppost to know that, he claimed someone called me today to tell me, I did not get a call at all from R2G, the only call I got was from deliver driverhe then hung up in my face telling me to have a nice day after I asked to be credit for the ottoman, I neve

Item delivered damaged multiple times, meaning us taking multiple days off to have the same item delivered damaged
We ordered my daughters bed on the 23rd Sept 2017, the item arrived 4th Oct, but had a damaged headboard, we where told that we had to accept the item and that we would get a call that day and a replacement within the week We got no call so had to chase the issue ourselves, we got a new delivery date, more than a week later on the 12th Oct Again we stay home all day waiting for the delivery, now having to take two days off at our cost the second headboard arrives, and has the exact same damage So again we are told we will get a call within the day, again no one calls, again we schedule a deliver date The only one available is the 20th Oct, so a month after we originally ordered the bed We get the delivery window, but it is very inconvenient (the late delivery) and something has come up in the month since ordering that means we can't be in for an hour within

purchased over $of furniture in may and still don"t have correct pieces & informed store manager corporate & staff and they show no concern
we paid in full for a bed room set and also living room set May the rails for my daughter"s bed are still not there and its January we had delivery issues in the beginning which lead to them them refunding the delivery charge but after that they delivered the wrong railswe made many complaints to corporate and store staff which we ask that everything be noted and some did and others didn'ti spoke with Rosoline in store many times and she pretended that she noted thingsspoke with Jim store manager a few times and he felt like he wasn't obligated to do anything about it and kept sending us to corporate and spoke with many different people Jessica *** lady *** Lisa and others and they kept saying its a store issue giving us the run aroundthe latest issue is speaking with lisa on Jan at 11:am about the deliv

Purchased and recliner that doesn't recline and was then told there's nothing they can do
We purchased a recliner from the Rooms to Go location in Willowbrook on June 10, for Father's DayThis specific recliner was in their outlet section and I was told it was sold "as-is" due to it only having one arm because it came from a sectional setIt is an electric recliner, but was told it worked fine even though there was no available outlets to test it on by the saleswoman, Maria TWe went through with the purchase accepting the chair "as-is" due to the cosmetics, but obviously expecting the chair to function as the recliner it is coming from a reputable large retailerWhen our father received his chair it was quickly apparent the electronics didn't work and this expensive recliner was now just a one armed chairI contacted the location looking to resolve the issue as it seems the cable inside is not compatible with both the motor and the chair itself to allow it to function pro

I made a purchase I really likedIt had a defect so I was authorized a replacementThey no longer had the replacement item so a replacement was none

I made an on line order and waited weeks for delivery However when the items came one piece of the item was damaged I was told to call customer service and reorder When I called I was told that the item was discontinued and there is no more of that item I explained that I had bought a bedroom set and prior to this order and that the chest was an extra buy I was told that I would have to find something else I saw an item that cost times as much and was told that I would have to pay for redelivey cost when I asked for a refund I was told that I will only be able to get 80% of my delivery cost Why do I have to pay for item that was damage by rooms to go employeesI should not be paying for this