Rooms To Go

Delivery late and wrong product delivered
We ordered a twin bed (Amelia) from Rooms to Go on October 19th We were informed that it was in stock but could only be delivered to our zip code on Tues/Thurs We accepted and items were to be delivered between 8-on November 1st The delivery guys were late and subsequently brought the wrong bed They brought a full size bedset that was nothing like the one we ordered They told us that we should keep the Bed set until they could deliver the right one This is ridiculous because we don't have a full size mattress and now we are stuck with this bed we didn't order until they can correct this situation, meanwhile I tried to call customer service but they were closed on a Thurs until pm Eastern Time How is this helpful??? I am extremely disappointed as we have been loyal customers of Rooms to Go The delivery guys could obviously care less I will not buy again from Rooms to Go Order # XXXXXXXX

We were not satisfied with the mattress pads we bought so we tried to return them within this time and was denied.Customer service was completely rude
When we went in we were told we can return the mattress pads we bought within hoursWe were not happy with the product since it didn't feel the same as what was in store so we decided to go in and return themWhen we got in the staff did not want to hear or help me since they saw items in my handIt was as if they were trying to dodge meI finally spoke with a staff member who then referred me to the manager who then denied my request and told me to call customer careSo I called customer care and spoke to a manager Ethan who was completely rude and was laughing at the fact that I was concerned of how much money I'll be losingHe then proceeded to tell me "it's not their problem any longer" and told us to try to sell it on the side which is completely unprofessionalWe bought mattress pads thinking it was refundable or else

Multiple issues with delivery and experience with the Rooms To Go customer service and delivery team
We ordered furniture on July 24th at Rooms To Go at XXXXXHaynes Bridge Road, Alpharetta GA XXXXX Orders XXXXXXXX, XXXXXXXX, & XXXXXXXX
The order had to be broken into three deliveries due to availability of the products we ordered The first delivery was completed on the expected date, however, there was very minor damage done to our wall in the bedroom and one of the pieces of furniture had damage to the back of the piece that was not impacting the use or structure so customer service only noted it in our file and we did not request a tech to come out but could if we needed to The second delivery was also made as schedule and the team bringing in our chairs for the table already delivered, bumped our table damaging the corner a minor bit, again it wasn't bad enough that we wanted to have to wait for new furniture
On Oct 7th, our third delivery was made and the headboard f

I have a sofa that had stains ,rooms to go came in tried to clean itMade even more damage to the leather coachthe manager told me that he was not suppose to even touch it, if he saw that there were marker stains after his cleaning the leather is coming of evenmore

Recliner chair exchanged times same problem delivery person even tried and said wow it don't close until you stand and kick it in hard
Set back a rocker recliner times salesmen delivery men all said this been an issue they seen it happen beforeDelivery men tried and said wow is real hard to close you have to stand up and kick it close
Called main office only suggestion sept a new delivery comes in let's schedule a date after this and see if the new chairs are better
Called the store well it just a sales talk I feel sorry for you whatever I can doI asked what are my options come in and pick a new set outI explained this is the only set we were interested inSo if the new chair that is being delivered in sept has a similar problem I would like the set picked up and credit us fully he replied go to a different rooms to go in Jacksonville miles from home they have a bigger show room is this the correct answer
How about crediting us for the chair and let's try matchi

Products defective, Customer service unprofessional and rude, delivery dispatch lie, late delivery, replacement product defective
Ordered a entertainment center from RTG the original delivery was hours late, product was delivered and installed and found to be warped and defective (drawers not shutting, towers not lining up)A week later a tech comes by to inspect and determines a replacement is requiredWeeks later the replacement comes, AGAIN hours past delivery timemy daughter is in bed because they arrived @ 10pm!! Replacement comes falling apart, so we have to mix and match parts to make a complete unitat this point im completely over itholes to connect towers were on the opposite end so I had to DRILL MY OWN HOLES to properly install product!!! ive been given the run around from customer service who is quick to offer a $credit towards a future purchaseare you kidding me??? I dont want your products or future businessi want my money back for your cheap

We have purchased furniture from Rooms To Go since 1994, while living in Cape Coral, Gainesville and Orlando We have always been thoroughly satisfied with the sales, products, services and delivery During our purchase of a recliner last month (March, 2018) however, we experienced an issue, which was immediately addressed and taken care of by Scott, the local store manager He went above and beyond to assure our complete satisfaction Thanks to you Scott You rate gold stars from us!

February 16th I was told at the Woodlands store if I experience a late delivery I can receive a credit for the shipping
February 16th I was told at the Woodlands store if I experience a late delivery I can receive a credit for the shippingThe item was over hours late which made me late to my evening meeting with future clientsMy business lost the new clientele

When Rooms to go Delivered our couches they damaged the entrance doorway and ceiling tile in the carport
The driver and his helpers damaged our front doorway and the ceiling tile in the carport, when we contacted Rooms to go they gave me a number to call, I spoke to Ali she told me to wait business days, I asked why, she said well the drivers and his helpers may call you back on this matter, if they don't within the days then please call me back, we will then take care of the claimWell I never received a call from the drivers, but I did get a call from some man that offered me $for the problem, I said that would not cover the damages, so I called Ali back and she said well seeing how you did not report the ceiling tile till afterwards, we will not cover that at all, she made it sound like I was lying and I did not appreciate that at allI have tried and tried to resolve this matter and nothing has been done to date, also one couch has a hole in the back panel, we report

We were told that our old mattress would be picked up and they were notI called multiple people at the company and was told they could not make that happen, stating their driver took pictures of our mattress and they were stained and their policy states that they dont pick up stained mattressesFirst problem is no one took pictures, I was there, second problem is they didn't even look at the mattressWhen I asked if they were going to take them they said they didn't have roomWhen I was told by the corporate office that I needed to call the local office to resolve this, the manager stated it was at the discretion of the driver due to space issues, but when I asked if after deliveries if they could pick them up, manager stated he could not force them to go back and pick them upWhen I mentioned that my paperwork stated that our old items would e picked up he said its up to the driverWhen asked what I could do to resolve this he stated I could dispose of them myselfI mentioned

We were quoted a price and offered a $store creditWhen we got a our credit card bill, we had been charged $for the credit
Our agreed upon purchase price for the mattresses and frame were for $8,The sales person also offered us a $store credit and pillows; he stated it was part of the Black Friday sale going onAs we went to sign the RTG receipt, it showed our agreed upon price and an additional $for the pillowsHe explained it was odd but he had to charge us for the free pillowsDue to the price, we agreedNext, he stated I needed to sign for our store credit of $He also stated it showed odd numbers but that is how it is shownWe then made an additional purchase and used the credit
When paying off our RTG card, we noticed there was a $charge on itI printed copies and took it to the storeAt first, George D., was helping us as he was with us during our initial purchaseI was then approached by Judy B., who was condescending and sta

I brought my dine table year as of date to time I have to buy another one set in the year I can bot began to understand I have to buy anothe
I have to buy another dine set due to your chairs sqeaking I have called custmer service about this serverl times I went to spend dollars for another set then and top of that you have your to checking how much I have om my room to go credit card I am no very uncomtable to spent money I am now decided to get my money back I have never been so insuted

I purchased item and it was scheduled to be delivered between 11-3p on XX-X-XX and driver realized they forgot half of the order after they arrived
On Nov 24, 2018, I purchased bed on Black Friday sale from Rooms to Go sold by Anthony (sales rep)and charged it to my Rooms to Go credit accountI requested a min call ahead and delivery was scheduled for 12-5-between 11-3p When drivers began to set up bed, they realized they only had the headboard and not the rails and footboard They contacted customer care and told me customer care would call and reset another date for them to deliver remaining item This meant I would have to take ANOTHER day off work to sit around and wait In speaking on a recorded line, I spoke with Customer Care and scheduled the delivery for 12-6-after 6pm and again requested a minute call ahead The customer care rep apologized for the error in leaving half of my order and said "ok" we will set the deliver after 6pm Well on 12-6-18, I recei

Exchanging merchandise should not cost $additional dollars and take a week and half to be delivered
I was unaware my son's bed transitioned to a full size bed so I ordered a twin sized mattress set from the company The day it was delivered (9/2/16) I contacted the online department to exchange it I was told I was going to be contacted in hours but I had to call them on Wednesday (9/7/16) I contacted a store in San Antonio, TX to see if they had the item in stock and they said yes I asked if I could personally exchange the mattress set Then I was told you can not pick up items, they have to be delivered and they are delivered from Houston San Antonio is a big city and furniture is not stored in San Antonio Sounds fishy to me, sounds like you just want to charge me additional money I already had to pay $the first time Now I have to pay an additional #dollars And on top of that I have to wait a week and a half until it gets delivered This will be my las

I bought a adjustable mattress 6-15-and a sectional sofaThe mattress base had holes and the mattress has several small holes and large tear over ftlongThe mattress was wrapped at the store in heavy-duty plastic I spoke to the GENERAL MANAGER TED K*** and he accused us of tearing the holes, although the plastic does not have any holes or tearsTED K*** advised me it was a floor sample and was as is As is means as in the store not damaged before it left the store Although no one said anything about "as is "until I talked to MGR TED K***
Salesman Ken H*** told me it was obviously damaged when the boys prepared it for deliveryHe would talk to them and call meHave not heard from himI am a year old women don't have a bed to sleep onThe mattress is in the garage because we noticed the damage and didn't move it upstairs
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Alabaster, Alabama ***
Phone ***
Email ***@yahoo.com
Rooms to Go

exchange issues
I went into Rooms to Go on Saturday 8/27/and purchased a Sealy mattressThat following Monday I went back into the store to cancel the purchase because I had read reviews and found out that Sealy wasn't the best and had issues with the mattress saggingI talked to a manager and my sales guyThey persuaded me towards the Stearns and FosterI know they are are a much better mattress and that this would be much better qualityThey even helped me to call the credit company and increase my credit lineI spent $more in addition to the Sealy mattress
The store only had one style of the Stearns and FosterI did ask if it was a plush firmI was under impression that was the oneWe did the paperwork over near the customer service areaI did not go and check out the mattress
I had delivery of the new mattress on September 3rdI immediately put all our mattress protector and sheets on the bed and then went to try it outI could not lay on the bed

Worst Customer Service ever
Let me first say 1/years ago when I first order furniture from Rooms to go it was the best experience ever no issues at all with delivery and set upEverything was awesome, so I decided I will use them again weeks ago when we went shopping for a sectional, king size bed and mattressLT was our salesperson we went on a Sunday which was very busy had to wait almost min before we could have LT all to ourselves because he was busy with other customers Long story short when we went to pick out mattresses he showed us to mattresses that were on sale, he told me and my husband to get in the bed and play with them, get comfortable so we did both beds were adjustable beds were the head moved up and down and me and my husband like both, so we chose the cheaper oneMy furniture was delivered last week on 3/sectional, king size headboard and mattressesBUT THEY FORGOT THE HARDWARE AND SLACKSSo I called Customer Service which I was very upset at this

Purchased an expensive mattress which was damaged, and we can't return the product
My girlfriend and I purchased a Beautyrest Black Natasha Plush Pillow Top Mattress The whole process of buying the mattress was fantastic The sales representative must have shown us every mattress in the store, and held our hand at every step of the process We could not have been more pleased with the purchasing process!
We received the mattress in a timely manner, but after a few days of sleeping on it we noticed deep dips where we were sleeping The mattress we saw in the store did not have these dips, so we had a technician come out He immediately noticed the problem, took pictures showing the dips and got us a new mattress ordered We were relieved, and again received the new one relatively quickly However, the the new mattress started to do the same thing
We called into the customer service again, and sent them pictures of the mattress The customer service representative w

Received a living room set of poor qualityI have made attempts for refund/exchange with either no customer service or poor/refusal customer service
My mother-in-law, Tracey R., purchased my fiancee and I a living room set for our new home in early December The living room set consisted of a love seat, sofa, over-sized chair, a coffee table, end tables and lampsThe packaged living room was not delivered until December 22, However, within a week the couch, love seat, over-size chair had fabric popping out and seams tearingThe lamps also do not turn on properly when clicked into placeAt times, the lamps will turn off expectantlyI reported these issues to the sales representative, Tonya ZeiglerShe informed me on February 6, to call the customer service number, X (XXX) XXX-XXXX to report the poor quality of products that I have receivedInitially, my fiancee wanted to just have the living room package exchange for a more expensive sectional couchSince i

I purchased a 54" CONSOLE and matching 60" PIER from Rooms to Go on 10/11/The delivery dates for the console and pier were set for different dates due to limited availability of the Pier, a perfectly acceptable task- days before the scheduled delivery of the Console, Rooms to Go called me several times, left multiple messages, and even called my emergency contact to let us know that the schedule for the delivery the merchandise (a little over the top I would say and frankly quite annoying, especially when you have a full-time job and cannot tend to your phone all day long)The console was successfully delivered to my home address (yes, in a gated community) and was set up by the delivery guysSo far so good
When it came to the delivery of the pier to the exact same address about weeks later (scheduled delivery November 8th), I got multiple missed calls and a voicemail stating that the merchandise would be delivered between - 3pmAt about 3:pm I got multiple